PhoneBurner Features

Records calls for future reference. 115 reviewers of PhoneBurner have provided feedback on this feature.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 103 PhoneBurner reviews.

As reported in 116 PhoneBurner reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Based on 95 PhoneBurner reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Has auto-dialing or predictive dialing functionality.

Based on 128 PhoneBurner reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. 119 reviewers of PhoneBurner have provided feedback on this feature.

Allows users to denote which contacts they believe are prospective customers. This feature was mentioned in 119 PhoneBurner reviews.

Based on 131 PhoneBurner reviews. Allows users to take notes during or after the call for future reference.

As reported in 132 PhoneBurner reviews. Delivers users a daily summary of activity.

As reported in 131 PhoneBurner reviews. Sends automated voicemails to prospective clients who fail to answer.

Sends automated emails to increase engagement with prospective clients. 123 reviewers of PhoneBurner have provided feedback on this feature.

As reported in 123 PhoneBurner reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

Records the rate at which links in emails are followed. This feature was mentioned in 42 PhoneBurner reviews.

Records the rate at which email attachments are opened or downloaded. 41 reviewers of PhoneBurner have provided feedback on this feature.

As reported in 48 PhoneBurner reviews. Syncs information from other software such as contacts, emails and calls to reduce manual data entry.

As reported in 29 PhoneBurner reviews. Allows administrators to schedule out emails in advance.

Allows for the creation of templates for frequently-sent emails. This feature was mentioned in 52 PhoneBurner reviews.

Based on 161 PhoneBurner reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 145 PhoneBurner reviews and verified by the G2 Product R&D team. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time. This feature was mentioned in 92 PhoneBurner reviews.

Based on 136 PhoneBurner reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 138 PhoneBurner reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 97 PhoneBurner reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

As reported in 119 PhoneBurner reviews. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.