One of the best parts about NextGen is the user interface, at first glance it can be overwhelming, but once you spend some time learning your way around it becomes clear how much thought went into this system. The main dashboard provides quick access to all features along the top with captions such as: Reports, Appointments, Accounts Ledgers, File Maintenance, Inventory, etc. I really like how easy it is to open up an account/chart via their encounter search system. The account summary provides access to all relevant data I need to effectively manage patient's accounts such as demographics, coordination of benefits, and all other relevant detail. Their account ledgers are some of the best I have worked with, they provide an effective and visually appealing summary of transactions including: charts, payments, adjustments, and credits within the account in a clean/organized format. With the click of a button you can navigate through the entire account to view medical records, AR Follow Up Notes, and even payer remits posted through your clearing house. It is also relatively easy to access and manage inventory within the system such as payer profiles, financial classes, and even hard inventory such as implants, medical supplies, and other various equipment. All in all it is a fantastic system, in my opinion, for both managing the entire revenue cycle for professional, outpatient surgery center, and anesthesia practices.
There isn't much I don't like about NextGen other than their reporting system. It is one of the best reporting system I have used and it is also one of the most detailed as well. When you first begin to use it, the options and various filters and sorting will be overwhelming. Once I understood how the data formatted within the reports, based on my selections, it became easier to generate the reports I need. The only other part that I really wish they would fix is how the system exports data into Excel. Most RCM systems have various issues when exporting reports into external formats such as CSV or Excel and while NextGen isn't the best, it also isn't the worst either. The reports can require a lot of manual reformatting (In Excel) before it can be properly used to analysis and format the data into visualizations and pivot tables.
If you are in the process of reviewing other practice management softwares for your practice and you happen to be on an older system, make sure you give NextGen a solid look. Their customer support and sales team are absolutely great; if you call them with questions I am confident you will be satisfied with their straightforward and no nonsense approach.
NextGet has been an asset to us in terms of practice management software. It has allowed us to properly manage our clients professional practices and ASC's and increase their bottomline from an accounts receivable standpoint all the way to their front office. The system is a great way to connect the entire clinic and billing team along with all the associated data for proper management. We have been able to increase our client's monthly revenue roughly 10-20% within the first 6 months consistently with the help of NextGen.