Waystar Reviews & Product Details

as a billing clearing house they are relatively effective. Not too many complaints Review collected by and hosted on G2.com.

Over the past 10 years that I have had to use Waystar since it is part of my EHR, I have had bad experience with customer service reps. For as long as I can remeber, I have dreaded to call them up with a problem. Consistently, every time I had to call customer service reps are annoyed that I dare to bother them,.Their answers are so brief, that you have to have a follow up question, which annoys them even more. Then you get misleading answers. Then they argue about what you actually asked and what they told you. It is like you are dealing with little kids who hate to go to school and consitenly are annoyed at the teacher asking them questions. It seems like there is no training on how to be helpful to their paying customers and how to effciently get problems resolved. For the past 10 years I have begged my EHR to please let me choose a different clearing house. I have dealt with many billing clearing houses, Absolutly all of them have better customer service then Waystar. I have thought about tapinga phone call and sending it to Saturday Night. Review collected by and hosted on G2.com.

Like every other clearinghouse they submit claims electronically efficiently. There are much better options that do not require hours and hours on the phone and emails trying to get overcharged invoices corrected. Only to be told you will be issued a credit for the billing errors that do not happen. Review collected by and hosted on G2.com.

Waystar overbills clients for services provided and does not adhere to their contractual obligations regarding their client invoices. Our contract clearly states fees will be billed $87.50 PER PROVIDER. SUBSCRIBED FOR 2 PROVIDERS. Since January 2023 we have received 6 of 12 invoices where we were overbilled for 3-4 providers. We only have 2 rendering providers at our office. Numerous attempts to resolve this issue with Waystar both by phone and email wth no recourse. Waystar offered in May and June to credit and correct invoicing errors but to date has still not credited our account for overpaid invoices. On November 21st Robert Swank with waystar said he was authorized by his manager to offer a”two month good will courtesy credit”. But once again, Waystar fails to make their billing error and breach to contractual agreement correct. No credit for their overbilling has EVER been applied to our account as promised and continues to overcharge our TWO providers for their service. I have been in the medical billing industry for over 30 years and have never had a clearinghouse overcharge and then no keep their promises to correct their billing error. There are far better clearinghouse options that provide quality care without the battle of being incorrectly billed for services. Review collected by and hosted on G2.com.

When the software works it is easy to use. Review collected by and hosted on G2.com.

When things are not working or not set up correctly trying to get any customer support or update on a support ticket just does NOT happen. I have even tried calling in to see if someone can actually assist only to be given a ticket number and told someone will look into it. Sometimes tickets go for weeks with absolutely nothing done. I thought it was supposed to get better with their "New" ticketing system but it is still the same poor customer service as before. Review collected by and hosted on G2.com.

I liked the ease of correcting claims and ability to print CMS forms. It has a lot of report options. I was able to review ERAs for each claim. Review collected by and hosted on G2.com.

Make sure to read contract!!!! I signed up with Waystar using Valant and the subscription dates do not match up when it's time to cancel. I cancelled my Valant and Waystar account at the same time but because the contract with Waystar said I had to cancel 3 months prior to my term ending I am stuck with paying for Waystar for another year even though I do not use the software. So now my business is out over $1000 due to fine print. You would think that you would be able to cancel Waystar when you cancel the EHR you are using it for. Nope! I originally had written a positive review but after they would not let me out of my contract I am highly dissatisfied. I contacted customer support and was told it's a contract so I have to pay. If you plan on switching you need to know 3 months in advance. Review collected by and hosted on G2.com.

It is being able to download all of the payments at once and submit them to the EMR and get a good start on incoming payments. Electronic submission of primary insurances is simple. Waystar is one of our favorites because it is simple to use for verifications and reports. When used to check for active insurance coverage, for example, the findings are virtually quick. Waystar is also used to check payments and print electronic EOBs. Review collected by and hosted on G2.com.

Information on insurance payors is restricted. Review collected by and hosted on G2.com.

Customer service is great. When having a big company as we have, issues always come up. Waystar makes sure to solve our issue right away Review collected by and hosted on G2.com.

Waystar does not have the ability to reach the payer for a rejected claim reason. Review collected by and hosted on G2.com.

It's best for claims submissions and receiving response from the payers through EDI before expected time frame. Review collected by and hosted on G2.com.

Rejection part won't be easy unless you have pretty good experience. Rest assured everything is so great! Review collected by and hosted on G2.com.

Being able to download the payments to post onto the EMR all at once! Seeing incoming payments ahead of time. Ease for electronic submission for primary insurances. Review collected by and hosted on G2.com.

At times the payments are delayed and are not posted on the program and it could take days for it to show up. This causes a delay in posting and we have to keep track and keep checking back to see when that payment is posted. Review collected by and hosted on G2.com.

We like Waystar as it is easy to use for verifications and reports. Example - when using for checking for active insurance coverage - will have results almost instantaneous. We also use Waystar for checking payments and printing electronic EOBs. Review collected by and hosted on G2.com.

Limitations on insurance payor information. Waystar shows that a patient is covered but does not give always give accurate account info for the payor - for example, a patient having Forward health / BadgerCare shows having active coverage in Waystar. However, the payor we need to bill / load insurance under in our EMR system, such as Security Health Medicaid, is not indicated. Review collected by and hosted on G2.com.

Our practice has come to relay on Waystar in so many ways. I do believe that one of the most effective ways, is in boosting our revenue. Waystar shows us in advance where our claim have issues that need attention before going out to the insurance companies, eliminating the denied or timely filing problems that we would otherwise would might not be aware of until it's too late to fix.

We eligibility function is most useful, instead of searching multiple websites for up to date insurance information, it's all in one spot, and easy to use.

Researching claim and seeing EOB's is another function that we use often when we have a dispute with insurance companies.

These are just a few of the many many functions you can find within Waystar that make it a ONE STOP SHOP for any practice who does their own in house billing and wants to keep on top of their revenue and all things related to it. Review collected by and hosted on G2.com.

I personally find it have to find something I dislike about Waystar. We have been a client for several years and have never had any problems. Review collected by and hosted on G2.com.