Silna Health Reviews & Product Details

How fast it is, and the fact that we do not need to know all the insurance nuances that come with it. If there is an escalation with that insurance, SILNA is quick to reach out to provide that information that is needed. Love that SILNA is very cooperative with our company to helping us utilize it and add little things to help us better navigate the program. I absolutely love the fact that when we get verbal authorization approvals, they attach the recorded call, so we can document what is needed for our company department. Review collected by and hosted on G2.com.

Missing some units, when initially requested, but when we reach out Silna is quick to work on it. Review collected by and hosted on G2.com.

Silan Health has been a game-changer for our clinic. The software is incredibly user-friendly, making it easy to upload patient insurance information and get fast, accurate verifications of benefits. The ability to build in expected payments has helped us quote deductibles and copays with confidence. Compared to our last billing company, Silan provides more in-depth verifications and a much smoother process overall. Their usage-based pricing model supports our growth, and the staff is consistently helpful, responsive, and knowledgeable. Attaching PDF downloads to patient files is seamless. Review collected by and hosted on G2.com.

My only wish is that they offered support with workers' compensation insurance. Review collected by and hosted on G2.com.

I appreciate how Silna Health takes responsibility for insurance authorizations and verifications, saving me significant time. It's helpful that they notify us if an authorization is needed prior to treatment and ensure accurate insurance details, which greatly reduces the headache in managing patient setups. Silna Health streamlines the verification process, effectively lightening the workload from my shoulders, ensuring our patients can receive treatment without concerns about payment issues. Review collected by and hosted on G2.com.

I find the process of setting up and ensuring accuracy with Silna Health challenging. Even after six months, I'm still struggling to obtain all the correct insurance information, which is crucial for patient verification and authorization. The system sometimes misses verifying or acknowledging all relevant insurances, such as Medicare and Blue Cross Blue Shield, leading to incomplete or incorrect verifications. This forces me to double-check verifications frequently, as there are occurrences of incorrect or missed verifications. I would prefer a more streamlined system where I can fully trust the information in the charts without needing to verify its accuracy manually. Review collected by and hosted on G2.com.

Silna was amazing to work with from beginning talks through set up and implementation. It was a super easy integration set up with their minimal data points needed. They are super fast at importing the information in, and their platform is incredibly easy to use. They are always available for support when there are questions. The platform escalations feature is amazing as it gives you clear indication of what needs your attention. The web platform is something your in all the time. Review collected by and hosted on G2.com.

I didnt really experience any downsides. My one recommendation would be to have tasking assignments for users to align with internal workflows, and ensuring there is a chat or discussion thread on all Silna patients requests. Review collected by and hosted on G2.com.

I just wanted to say how much we’ve been enjoying using Silna here at ABS Kids. It’s been such a smooth fit for our team — super easy to pick up, and it’s honestly made our day-to-day work a whole lot easier.

The tools help us stay on top of tasks, track time, and keep things accurate without it feeling like extra work. That’s a big deal for us in such a fast-paced environment.

And seriously, your support team deserves a shoutout — they’ve been quick, helpful, and always friendly whenever we’ve had a question. It makes a huge difference knowing we can count on you all.

Thanks for building something that actually works the way we need it to. We’re looking forward to finding even more ways to use it. Review collected by and hosted on G2.com.

Nothing at all. This was a great experience. Review collected by and hosted on G2.com.

The efficiency of the platform, ease of use and the team that handles our company! The biggest upside is verifications are not limited to insurance phone line hours and same day appointments are much more managable. Review collected by and hosted on G2.com.

Certain insurance guidelines and authorization requirements do not get signaled right away and need to be passed on to the Silna team for review and correction. However, the team does a great job at customer support and quickly responds and resolves any issues. Review collected by and hosted on G2.com.

I feel they are very good at listening to the needs of our facility and completing tasks in a timely manner. Their team is very communicative and quick to respond to a problem. We have worked with them for over a year now and our process as changed along the way, and they are there it learn and grow with us. Review collected by and hosted on G2.com.

With growing companies, there are always bumps in the road to get a process to stick, but they have be very willing to change and adapt as we go! Review collected by and hosted on G2.com.

Working with Silna Health has been amazing; From the very first point of contact, through the trial period, and now as we have competely migrated over we are continuing to recieve the same levels of dedicated support. The product itself is exteremly intuitive to use and provides a service that has saved / is going to save many of our administrative staff countless hours. I have been very impressed with Silna Health so far, and am excited to see how we continue to grow using thier services! Review collected by and hosted on G2.com.

There isn't anything that I would say I dislike at this point in time; Sometimes the website is a little slow? That is about it though! Review collected by and hosted on G2.com.

The customer service is outstanding all the way from the top down. The transition to using Silna Health for verification was easy and painless. Quick responses to inquiries and very thorough. Review collected by and hosted on G2.com.

I have yet to find a complaint about working with Silna. Review collected by and hosted on G2.com.

I love how the site is very user friendly. Doesn’t take long to find the information you need. Review collected by and hosted on G2.com.

I wish there was a tab for approved authorizations this month. Sometimes I don’t know it was approved and I have to remember who I submitted recently. It would be great to just click a tab and it tells me about the current month authorizations updated information. Review collected by and hosted on G2.com.