Silna Health Reviews & Product Details

Silna Health has been incredibly helpful and reliable. Their team is always quick to respond, professional, and willing to assist whenever we need support. The amount of time they have saved us with eligibility and benefit checks has truly been a lifesaver for our agency. I have really appreciated their service and would highly recommend them to other providers looking for dependable support. Review collected by and hosted on G2.com.

Nothing negative to say! This process has been great Review collected by and hosted on G2.com.

The team behind Silna is exceptional. They're incredibly sharp, competent, and genuinely invested in making sure things work for us. We're a Medicare-covered care management company working with older adults and their families, and insurance verification is one of those critical but complex, time-consuming tasks that used to eat up a disproportionate amount of our team's bandwidth. Silna took that entirely off our plates. What used to require dedicated staff hours every week now just happens, accurately and fast.

Our codes were new and this was a new domain area we asked Silna to venture into with us. Silna dug in deep here to become experts and truly problem-solved with us. They're extremely responsive and can really dig into the long tail of edge cases with us. Review collected by and hosted on G2.com.

I would love for them to be able to check two insurances (secondaries) at the same time. Review collected by and hosted on G2.com.

I like Silna Health for their accuracy and speed in performing benefits checks, which are very valuable to me. Their technology-forward approach makes Silna Health easy to use, and their team is very responsive, which I find essential. The price is fair, and I appreciate their system's ability to help me avoid mistakes in patient eligibility checks, aiding in optimizing our revenue. Their benefits check feature is very good, and they can even help when there are typos or wrong information on a patient's insurance card. I think their system is very smart and reliable, and their operations team is strong. The speed of Silna Health allows us to convert patients faster and communicate pricing confidently in near real-time, which eliminates the need for a full manual verification team. Overall, Silna Health saves a lot of money for my business. The initial setup was super simple, taking only a couple of hours, and I am highly satisfied with their support and service. Review collected by and hosted on G2.com.

I would love for the price to go down a little bit over time, but I also understand that this is something valuable. So I'm willing to pay even the current price, and hopefully, over time, Silna is able to figure out a way to bring the cost down. Review collected by and hosted on G2.com.

I appreciate that Silna Health saves me time in submitting authorizations to payors and handling the authorization process from start to finish. It's great that they're implementing AI to streamline processes and support in dealing with the hard part of insurance, allowing clinicians to spend more time providing care. The initial setup was super easy, and navigating the system is straightforward. Review collected by and hosted on G2.com.

I think it would be great if they can come up with a way to integrate their system with EMR system providers uses. Review collected by and hosted on G2.com.

I like that Silna Health saves time by handling authorizations for ABA services efficiently. Silna Health's platform is user-friendly and ready to use right from day one, which is a huge timesaver. It's great for following up on several VOBs or authorizations at once, tasks that used to take hours on insurance portals or by phone. The initial setup couldn't have been easier—I just shared a few files with patient and provider data, and they handled the rest. Review collected by and hosted on G2.com.

There are a couple of areas that could be highlighted when there is an update to information and we've let our Silna rep know this and they've taken notes for future enhancements. Review collected by and hosted on G2.com.

How fast it is, and the fact that we do not need to know all the insurance nuances that come with it. If there is an escalation with that insurance, SILNA is quick to reach out to provide that information that is needed. Love that SILNA is very cooperative with our company to helping us utilize it and add little things to help us better navigate the program. I absolutely love the fact that when we get verbal authorization approvals, they attach the recorded call, so we can document what is needed for our company department. Review collected by and hosted on G2.com.

Missing some units, when initially requested, but when we reach out Silna is quick to work on it. Review collected by and hosted on G2.com.

Silan Health has been a game-changer for our clinic. The software is incredibly user-friendly, making it easy to upload patient insurance information and get fast, accurate verifications of benefits. The ability to build in expected payments has helped us quote deductibles and copays with confidence. Compared to our last billing company, Silan provides more in-depth verifications and a much smoother process overall. Their usage-based pricing model supports our growth, and the staff is consistently helpful, responsive, and knowledgeable. Attaching PDF downloads to patient files is seamless. Review collected by and hosted on G2.com.

My only wish is that they offered support with workers' compensation insurance. Review collected by and hosted on G2.com.

I love how much time Silna saves me. It cuts back the time I spend on so many of my tasks. Review collected by and hosted on G2.com.

There are not many things about Silna to dislike. You can frequently adjust settings to optimize the way Silna helps you. Review collected by and hosted on G2.com.

I appreciate how Silna Health takes responsibility for insurance authorizations and verifications, saving me significant time. It's helpful that they notify us if an authorization is needed prior to treatment and ensure accurate insurance details, which greatly reduces the headache in managing patient setups. Silna Health streamlines the verification process, effectively lightening the workload from my shoulders, ensuring our patients can receive treatment without concerns about payment issues. Review collected by and hosted on G2.com.

I find the process of setting up and ensuring accuracy with Silna Health challenging. Even after six months, I'm still struggling to obtain all the correct insurance information, which is crucial for patient verification and authorization. The system sometimes misses verifying or acknowledging all relevant insurances, such as Medicare and Blue Cross Blue Shield, leading to incomplete or incorrect verifications. This forces me to double-check verifications frequently, as there are occurrences of incorrect or missed verifications. I would prefer a more streamlined system where I can fully trust the information in the charts without needing to verify its accuracy manually. Review collected by and hosted on G2.com.

Silna was amazing to work with from beginning talks through set up and implementation. It was a super easy integration set up with their minimal data points needed. They are super fast at importing the information in, and their platform is incredibly easy to use. They are always available for support when there are questions. The platform escalations feature is amazing as it gives you clear indication of what needs your attention. The web platform is something your in all the time. Review collected by and hosted on G2.com.

I didnt really experience any downsides. My one recommendation would be to have tasking assignments for users to align with internal workflows, and ensuring there is a chat or discussion thread on all Silna patients requests. Review collected by and hosted on G2.com.