
I really appreciate Service Center by Office Ally for its ease of use in handling billing for behavioral services. The process is straightforward, allowing me to submit billing for follow-up client services efficiently. I particularly enjoy the notifications feature, which keeps me informed when billing is received, submitted to the insurance company, and when services are paid. It's very convenient for me to make copies of forms submitted, reducing repetitive tasks and enhancing productivity. The software significantly simplifies the billing process, cutting down on time spent, which enables me to dedicate more time to my clients and have more free time overall. The initial setup was incredibly easy, so much so that I found it more accessible than other systems like Availity. Additionally, the fact that Service Center by Office Ally is free is a remarkable benefit, as it offers immense value without financial burden, making me completely satisfied and not even needing to use insurance billing features in other practice management systems like Simple Practice. Overall, my experience has been exceptionally positive, and I would highly recommend it to others. Review collected by and hosted on G2.com.
I find it challenging when claims don't go through, as there is often insufficient explanation or support to address the issue, particularly with secondary claims. The error messages can be unclear, and it's hard to understand what needs to be corrected. It would be helpful if the platform highlighted errors more clearly or provided examples of how to amend them. Review collected by and hosted on G2.com.
Brenda, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.



