What do you like best?
Needles is set up in such a way that, if you input the information correctly, and you follow the protocol, you cannot miss a deadline or lose important documents. Had years of using MS Outlook for calendaring, contacts, and docketing. When my law firm installed Needles, it was mind-blowing. I took to it like a fish to water. I have kidded that Needles is my brain in software form. I LOVE IT! Needles gives the ability to track pretty much everything a law firm needs to track. The reports are incredibly powerful, and the ability to write your own reports is a great tool.
What do you dislike?
Needles has certain areas where you cannot make user changes. It is few and far between, but annoying at times. You can add user entries to each "tab", but there is no way to align them automatically, leaving some pages looking a bit "wonky" or leaving you to make minute changes until your boxes line up as you would like. I have not used the new version yet and am hoping this will be one of the changes.
Recommendations to others considering the product
I am really excited about the newer version of Needles. It looks much more like the software we are all used to using. It also seems to implement more user-friendly reports.
What business problems are you solving with the product? What benefits have you realized?
Needles is a database for law firms. It is perfectly suited for this purpose. It is mind-blowing the information that can be tracked and the deadlines that can be watched with this software.