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Needles

4.3
(18)

Our platform is configurable for any law practice type and size and integrates with many accounting and document management programs.

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Needles review by Manfred (Manny) R.
Manfred (Manny) R.
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"Needles is the best software for attorneys"

What do you like best?

It's simple layout. We have a lot of cases and therefore many files. It can at times be very difficult to locate specific cases in a pinch, or look up information for a client in real time. Needles database puts all cases in order and they can be easily looked up by last name if necessary.

What do you dislike?

Not much to dislike, though I don't like the audible "you've got mail" every time i get a message. I assume I can just turn that off in the settings, though so it's not a concern. This software is slightly more pricey than many other softwares I have seen, but you definitely get the bang for your buck with it. We are a small firm, but take many cases so needles is truly the best software for the job.

What business problems are you solving with the product? What benefits have you realized?

Our office may be small, but we take on many cases. Sometimes it can be very difficult to locate a files information in a pinch, or when a client calls with questions regarding their case, it may be difficult to locate their file on hand. Needles makes that much more simple. Everything is laid out and we can keep track of case information and details with ease.

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Needles review by Anna K.
Anna K.
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"Needles is the best legal database software out there."

What do you like best?

Needles is set up in such a way that, if you input the information correctly, and you follow the protocol, you cannot miss a deadline or lose important documents. Had years of using MS Outlook for calendaring, contacts, and docketing. When my law firm installed Needles, it was mind-blowing. I took to it like a fish to water. I have kidded that Needles is my brain in software form. I LOVE IT! Needles gives the ability to track pretty much everything a law firm needs to track. The reports are incredibly powerful, and the ability to write your own reports is a great tool.

What do you dislike?

Needles has certain areas where you cannot make user changes. It is few and far between, but annoying at times. You can add user entries to each "tab", but there is no way to align them automatically, leaving some pages looking a bit "wonky" or leaving you to make minute changes until your boxes line up as you would like. I have not used the new version yet and am hoping this will be one of the changes.

Recommendations to others considering the product

I am really excited about the newer version of Needles. It looks much more like the software we are all used to using. It also seems to implement more user-friendly reports.

What business problems are you solving with the product? What benefits have you realized?

Needles is a database for law firms. It is perfectly suited for this purpose. It is mind-blowing the information that can be tracked and the deadlines that can be watched with this software.

What Legal Practice Management solution do you use?

Thanks for letting us know!
Needles review by Aslak K.
Aslak K.
Validated Reviewer
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content

"One of the most versatile Case Management Software"

What do you like best?

This application got restructured from the old legacy with some amazing features. It gives a centralized place to track all your cases, and it makes it super easy to keep track of everything case related, emails, events, tracking all the activity with your clients. What documents need to be sent/share based on the caseType. I think the team has done an amazing job, making all the law firms life easy.

What do you dislike?

The team is slow on the updates. As the industry is catching up with then new technologies and new platforms. I think they should really invest in that. Also, performance of the application can also be improved.

Recommendations to others considering the product

Improve performance, update the software with the new features.

What business problems are you solving with the product? What benefits have you realized?

It has been used to help with CASE management. Civil litigation cases were mostly ported to the application. It is still in the nascent phase but very useful.

Needles review by User
User
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content

"A basic product for a law firm, but may require supplementation."

What do you like best?

I've used Needles at several different law firms. I like the messaging system and integrated calendars. It's very helpful and handy if everyone in the firm uses it each time he/she enters the case.

What do you dislike?

I dislike that certain administrators can access and delete messages and case notes. Anyone can make a mistake, but, from my experience, some people use this delete feature to their own benefit in somewhat devious ways.

Recommendations to others considering the product

Law firms need this type of product. But, be weary about who has access to all its features.

What business problems are you solving with the product? What benefits have you realized?

I've always used it for case management. The first firm that I used it with had been utilizing the software for years. At the next firm, it was only brought on a month or two before I joined, so I saw that it made a considerable difference with case organization and management. Prior to the firm using Needles, case notes were all over the place (in work and private e-mails, in typed notes, even text messages).

Needles review by Janet D.
Janet D.
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content

"Needles makes managing my cases simple and organzied. "

What do you like best?

I love the checklist that reminds me to do anything that is due on a case. I set reminders so nothing slips through the cracks.

What do you dislike?

It is difficult to learn how to navigate it when you first start, but they offer training.

Recommendations to others considering the product

Give yourself some time! After you get used to it, you see the benefits of using this management software everyday. You will feel on top of your cases.

What business problems are you solving with the product? What benefits have you realized?

There are no deadlines missed and every case gets the attention it needs every day.

Needles review by Michalina N. S.
Michalina N. S.
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Verified Current User
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content

"Good Organization "

What do you like best?

I like all the different tabs that can be kept in each case for easy access, and the multiple ways you can search for a case (name, file number, claim number ect)

What do you dislike?

when searching for a name, if not spelled exactly right, it will return no options. They should show results for similar. A;lso I don't like that you can go into other peoples messages.

What business problems are you solving with the product? What benefits have you realized?

this solves the problem of case organization and calendaring.

Needles review by User in Law Practice
User in Law Practice
Validated Reviewer
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content

"Easy case management"

What do you like best?

Needles is easily searchable with an ability to customize your case type. Reports are easily spit out to an excel sheet or .csv. This is great incase you need to do a mass mail off.

What do you dislike?

You have to purchase the amount of licenses you think you’ll need. If for some reason you have more people than liscenses you get kicked off or someone is odd man out.

Recommendations to others considering the product

If you’re a data stickler or report nerd; this is the software for you.

What business problems are you solving with the product? What benefits have you realized?

You solve the need for physical files aside from absolutely necessary hard copies. I.e. signatures for contracts. However you can enter dates or check boxes to show things have been completed. There is also the ability to add SOL and have a task list of things that need to happen with a specific case by a specific time.

Needles review by Brian M.
Brian M.
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"Rock solid case managment software."

What do you like best?

Needles is stable, runs quickly, and does almost everything I need.

What do you dislike?

The software base is a bit dated and it is not visually appealing.

Recommendations to others considering the product

Needles is gear toward usage in plaintiff's personal injury firm.

What business problems are you solving with the product? What benefits have you realized?

Needles is used to drive the work in my practice and keep us in a proactive mindset.

Needles review by Ashley B.
Ashley B.
Validated Reviewer
Verified Current User
Review Source
content

"Needles is Excellent"

What do you like best?

I love the way that Needles keeps us organized and tracks our work.

What do you dislike?

The setup of documents requires a little more time that I would like.

What business problems are you solving with the product? What benefits have you realized?

Keeping client info organized and in one central area is essential.

Needles review by User
User
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Review Source
content

"Needles is a great Case Management program to have!"

What do you like best?

I love the records request tab! It is one of the best features in needles.

What do you dislike?

I dislike that you cannot search for a name without it being spelled correctly

Recommendations to others considering the product

Needles is a great program to use to stay accountable and on track on each client's file. It is easy to learn and you don't have to be very tech savvy to use it.

What business problems are you solving with the product? What benefits have you realized?

Being able to stay organized with each file and on top of what needs to be done and when it needs to be done. I love the Value tab where we can keep track of business expenses, medical bills, liens, etc.

Needles review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Needles Works"

What do you like best?

Tickler system it is set up to our needs and creates a list every morning that can be printed for ease in going over tasks.

What do you dislike?

You really have to pay attention to what client within a case you are working or you end up putting medical specials on the wrong person.

What business problems are you solving with the product? What benefits have you realized?

Needles solves our needs in managing our cases efficiently allowing us to close cases faster and realize profit sooner.

Needles review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source
content

"Great Product"

What do you like best?

Lots of categories, easy to run reports, easy to customize reports. Customer service is great - very responsive to all requests for assistance, very helpful.

What do you dislike?

Task list - not crazy on how it's generated would rather be able to input a code to call up the case on the next status.

What business problems are you solving with the product? What benefits have you realized?

great for reports - settlement reports, e-mail lists, active cases. It's made life easier to run reports to check on things.

Needles review by User in Legal Services
User in Legal Services
Validated Reviewer
Verified Current User
Review Source
content

"Excellent "

What do you like best?

This programs keeps each clients deadlines separate and organized. You can create a macro basically and it calculates all the deadlines for you.

What do you dislike?

There is not anything right now that I do not dislike

What business problems are you solving with the product? What benefits have you realized?

This programs keeps each clients deadlines separate and organized. You can create a macro basically and it calculates all the deadlines for you.

Needles review by User
User
Validated Reviewer
Review Source
content

"Needles at law firm"

What do you like best?

Its a great way to store information- its extremely easy to retrieve data... especially when clients are on the phone waiting for information. There is a notes section.. and the program reminds you to put in missing information.

What do you dislike?

It seems a bit outdated. A lot more can be put into the program. It would be easier to upload files- instead of printing & then scanning them into the system

Recommendations to others considering the product

They need to modernize this software. It will help advance organization and will be more appealing to the eye

What business problems are you solving with the product? What benefits have you realized?

We were able to stay organized.

Needles review by User
User
Validated Reviewer
Review Source
content

"Great program!"

What do you like best?

I use this for case management. It really is great to have every task on your checklist and set for certain dates. It is easy to find information and generates several documents. Makes my life way easier!

What do you dislike?

The only negative thing that I can say is that the person who trained us on the program didn’t give us much j fonon all of its capabilities. I e learned 100% more than what the Needkes trainer taught us on my own.

What business problems are you solving with the product? What benefits have you realized?

Keeping information easily accessible and the ability to add different tasks to the checklist.

Needles review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source
content

"Clunky but functional"

What do you like best?

everyone in the office has access to up to the moment info

What do you dislike?

I've worked with Needles for years and there has never been an update. Their "help" function is an FAQ that does not cover all the questions. This software could do so much more. A mobile app would be a great idea as well.

Recommendations to others considering the product

It's useful but it could be so.much.better if the company just put money into improving it. Still a decent option for organizing your stuff.

What business problems are you solving with the product? What benefits have you realized?

Solves communication and record keeping problems

Needles review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source
content

"Personal Injury Law File Organization Tool"

What do you like best?

I like that this is a specific product for law firms to organize cases electronically.

What do you dislike?

I wish that this program would work with Microsoft products and not just Word Perfect.

Recommendations to others considering the product

This is a great product to store law firm files and work through the claims and litigation process seamlessly while streamlined with a shared drive folder for each client. The checklist helps set reminders for each case entered into needles.

What business problems are you solving with the product? What benefits have you realized?

Case organization and information storage

Needles review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source
content

"Great program!"

What do you like best?

Simple to use, easy to merge documents into Microsoft word

What do you dislike?

Can be hard to understand, user interface quirks

Recommendations to others considering the product

Try it out

What business problems are you solving with the product? What benefits have you realized?

Case management, client followup

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* We monitor all Needles reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.