Modento Reviews & Product Details

Since converting to a "curbside check-in" model due to COVID, the ability to send text messages to communicate with our patients has been invaluable. We also LOVE the paperless patient forms and the constant updates that Modento rolls out EVERY MONTH! With the help of Modento, we have been able to implement new systems to streamline our patient flow from check-in, to treatment planning, to check-out. We love the text to pay feature as well which has helped minimize the amount of statements that need to be printed and mailed out, thus actually SAVING us time and money. Their tech support is also the best we've dealt with over the number of practice management software systems we have used over the years. Review collected by and hosted on G2.com.

The T-Mobile issue is a big one. If that could get fixed somehow, that would be super helpful. It would also be helpful to be able to select which cell number to text without having to change the guarantor within our PM software. Being a pediatric practice, it's not uncommon for a different parent to bring the child in so it would be nice to have the option to select which phone number we are sending links for paperwork, consents, etc. to. Review collected by and hosted on G2.com.

My patients love they can text and communicate through the platform, and love the ease in which they receive intake forms, and treatment plans. Patients also love the check in features, and a buzz is beginning with my loyalty rewards program! My staff also loves being paperless! My staff is very excited with the new live ops feature, and can’t wait for the online scheduling. Did I mention, the modento team is awesome!? They are friendly, respond quickly to any questions, and are great with support! I will most definitely will be recommending Modento my colleagues. Review collected by and hosted on G2.com.

I wish Modento had it's own platform, and was not browser based. Review collected by and hosted on G2.com.

Being able to instantly communicate with patients (text), the ability to send paperwork, tx estimates, bulk emails through our Modento portal Review collected by and hosted on G2.com.

Inability to send a tx estimated and a consent for tx together. Also getting spam messages that can't seem to get rid of Review collected by and hosted on G2.com.

I like everything about Modento. The easy of use, the setup, the customer support and the overall product itself. We are a pediatric dental office and we use it for our forms, scheduling, sending paperwork, checking people in, reviews, reminders etc. I love that it is completely automated, my staff just makes an appointment in the dental software we use and the complete patient experience from that point on is on autopilot. The patients get the paperwork, they get reminders if they dont do the paperwork ahead of time, they get reminders about their appointment time and they get a review link after. It has definitely helped boost our patient attendance rate, reduce our cancellations and helped us get a lot of stellar reviews. Review collected by and hosted on G2.com.

There is nothing I dislike thus far, in products like these customer service is what is lacking but the counterfactual is true for Modento, they have phenomenal support. My staff texts, emails them with dumb queries all the time, they are always patient and quick at finding a solution Review collected by and hosted on G2.com.

Modento is what every front office person hopes for! If you are busy office or a small office.....this will be your best friend. We have tried other services and nothing has compared to the customer service you get with Modento! Almost all of our paper work is finished prior to the patient arriving for the appointment including consents. Less chair time is taken up and appointments stay on schedule when things are completed ahead of time. It automatically sends paperwork to the patients so that is helpful and not one more thing to think of in your day. I love that we can send billing statements electronically, reducing paper and stamps! Review collected by and hosted on G2.com.

Our current system is Dentrix and not all of Modento's features are linked with Dentrix. So we are not getting the full impact of what Modento could do for our practice. Review collected by and hosted on G2.com.

The covid prescreening being automated is a huge help!! All forms get saved into the smart doc which is super convenient. Most new patients have all their paperwork completed prior to stepping into the office which makes the whole appointment run smoothly! Review collected by and hosted on G2.com.

Not much. It can be tricky to change who the texts go for parents of kids. Review collected by and hosted on G2.com.

New patient paperwork via Modento saves us a lot of time, less errors and more thorough Review collected by and hosted on G2.com.

I wish we could send forms to our browser to fill out with the patient for those who struggle to do it on their own Review collected by and hosted on G2.com.

The seemless integration between Open Dental and Swell creates a great synergistic Patient Management solution for our practice. Review collected by and hosted on G2.com.

We didn't switch earlier. We would like that Live-Ops feature had a stand-along application instead of being browser based but its not a deal breaker. Review collected by and hosted on G2.com.

communication/texting capabilities and text to pay. My staff loves Modento and has made them much more efficient at their jobs and has made multi-tasking much easier Review collected by and hosted on G2.com.

Wish live ops had pop-up notifications or alerts you could hear Review collected by and hosted on G2.com.

I love that we can create templates to send out to patients for frequently encountered situations. Review collected by and hosted on G2.com.

I would rather not have to click "post to ledger" for each individual payment received; something like a "select all payments" button would be helpful for End-Of-Day collection submissions and reviews. Review collected by and hosted on G2.com.

I love that I can text consents and forms to patients and they can sign using their phone. Review collected by and hosted on G2.com.

I would like to be able to easily pick which number to text to for forms Review collected by and hosted on G2.com.

The customer service has been amazing! We are able to customize most everything. Review collected by and hosted on G2.com.

Wish the medical history would import into our dental software Review collected by and hosted on G2.com.

the integration with apex merchant services Review collected by and hosted on G2.com.

it doesn't populate the medical history like yapi did, better interoffice communication Review collected by and hosted on G2.com.

Fast response from modento team, and super easy to communicate with patients. Review collected by and hosted on G2.com.

Not many downsides to modento that we have found as of today. Review collected by and hosted on G2.com.

-integration with open dental

-text to pay

-immediate input of communication into commlog Review collected by and hosted on G2.com.

None of my patients care about the loyalty program Review collected by and hosted on G2.com.

Modento has made our practice more efficient and productive, and the best part is that they’re continually getting better with new features! Review collected by and hosted on G2.com.

I wish they had online scheduling built into their software - but this is coming out soon! Review collected by and hosted on G2.com.

The support is amazing. Any time you need something they are there. Review collected by and hosted on G2.com.

Modento has everything I need and a good price. Review collected by and hosted on G2.com.