Easily communicate with patients, it negates a lot of the manual work for admin staff while still having the ability to contact personally if needed. It's reliable, effective and efficient. Review collected by and hosted on G2.com.

One thing I would change about MaxAssist is that the automatic contact notes are inputted into the note tab section in Abeldent (which we then need to go in and manually delete). It would be really nice if they are related to a contact/appointment that they automatically are entered into that area. Or if you are working from a list to attempt to book, that the notes be put into the appropriate contacts (even if its a manual selection option) instead of the note tab section. Review collected by and hosted on G2.com.

I love the cancellation list the most. I love being able to enter specific parameters for which days or times and dates someone is available and rather than needing to call each patient one at a time to see if they would like to come in, I'm able to send a message out in bulk in seconds and people that are interested call me directly. It saves so much time in my day Honestly the time saved filling last minute cancellations pays for the monthly fee easily when I'm able to fill a hygiene cancellation in minutes, and the opening doesn't go to waste. If I fill 2 hygiene spots a month that would have otherwise gone empty it covers the cost. Review collected by and hosted on G2.com.

I'm not sure if there is anything specific that I dislike about MaxAssist. I wish that I could do more on the app though remotely from home. I wish I could search up a patients name and information mostly. Review collected by and hosted on G2.com.

It helps us fill holes in our schedule by making it easy to text patients who are due or overdue. It’s very user-friendly and simple to use. I also rely on the reports to track our monthly progress. On top of that, it confirms the majority of our appointments for us. Review collected by and hosted on G2.com.

I find the prepopulated texts too long and a bit over the top. I use them as a starting point, then delete or change what I don’t need. I also wish I could color-code the “do not call/text” contacts so they would stand out and be highlighted more clearly. I also find the add-ones to be pricey - I would like to start using the Forms feature but it is expensive. Review collected by and hosted on G2.com.

It saves our team time, cuts down on repetitive administrative tasks, and keeps patient information and communication organized in one place. Overall, it has made our day-to-day workflow noticeably more efficient. Review collected by and hosted on G2.com.

It's not as compatible with other software as it's presented to be. The write-back feature can be frustrating, as it doesn't always place information where it's expected in our dental software and often seems to write data wherever it wants, creating extra work to review and correct information Review collected by and hosted on G2.com.

I like the design of the platform and I really enjoy most of the functions, although our office doesn't use it to it max capabilities. We use the auto confirmation service which for a secondary platform outside of our dental software integrates well. The staff are very knowledgeable when any questions arise and their training is very informative. Review collected by and hosted on G2.com.

I wish that the features integrated more with our current software: ie: if we select in Tracker that email is the preferred method of contact, it would connect to MaxAssist as well. It's time consuming to repeat continually adding details to both. Review collected by and hosted on G2.com.

I use MaxAssist in my dental office, and it has been a valuable tool for managing tasks, saving time, and supporting smoother workflows in a busy practice. I like how it simplifies day-to-day processes, allowing our team to stay organized and focus more on providing excellent patient care. It's easy to use, reliable, and has become a helpful resource for improving productivity. I really appreciate how it fits into the workflow of a dental practice, keeping things organized and improving efficiency. The initial setup was smooth and straightforward, which helped us get up and running quickly without major disruptions. Overall, MaxAssist makes managing our responsibilities easier, allowing us to spend more time focusing on our patients while reducing the burden of routine administrative work. I also enjoy the convenience and consistency it brings to our office, letting our team provide a better experience for our patients. Review collected by and hosted on G2.com.

Occasionally, certain workflows require extra steps, and it would be helpful if there were more dental-specific customization options. Continued updates to make common tasks faster would improve the overall experience. Review collected by and hosted on G2.com.

The support team has been fantastic from day one — quick to respond and genuinely helpful, which made onboarding a lot smoother than expected for a system this comprehensive. The sales team was friendly and easy to work with too, with no pressure and straightforward answers.

On the integrations side, MaxAssist fits well into our existing scheduling and recall workflow — it doesn't feel like a bolted-on tool we have to work around. Performance has also been consistently solid: it rarely has sync issues, which matters a lot in a scheduling-dependent setup where a missed sync can mean a missed appointment slot.

Feature-wise, the segmentation for recall and reactivation campaigns is a standout — we can target specific patient groups instead of sending generic blasts, which has made our communication feel a lot more relevant to patients. Review collected by and hosted on G2.com.

It sometimes feels like MaxAssist is playing catch-up rather than leading — newer features and integrations tend to show up in competing platforms first, so we're occasionally waiting on capabilities other tools already have. Nothing about the roadmap feels particularly exciting or ahead of the curve.

The other main gap is customization, especially for managers. Some of the reporting and configuration options feel fairly locked down — we'd like more flexibility to adjust views, permissions, or workflows to match how our practice actually operates, rather than working within a fairly fixed structure. It's not a dealbreaker given how reliable the platform otherwise is, but it's the area where we most feel the limits. Review collected by and hosted on G2.com.

MaxAssist has made managing our dental practice much more efficient. The automation features save our team a significant amount of time by handling appointment reminders, confirmations, recalls, and patient communication without requiring constant manual follow-up. It has helped reduce missed appointments, improved our scheduling efficiency, and made it easier for patients to stay connected with our office. The platform is easy to use, integrates well into our daily workflow, and allows our team to spend more time focusing on patient care instead of administrative tasks. Overall, MaxAssist has become an important part of how we communicate with patients and keep our schedule running smoothly. Review collected by and hosted on G2.com.

There are still a few areas that could be improved. Some settings and workflows are hard to locate, and a few features take more clicks than they should. One capability that would be especially valuable for our dental office is the option to send photos and file attachments directly within the text message conversation. Being able to securely share treatment estimates, referral forms, post-operative instructions, or patient images in the same thread would make communication much more efficient and reduce the need to switch over to email. Review collected by and hosted on G2.com.

I appreciate using MaxAssist for communicating with our patients, whether it's sending reminders, booking appointments, or sending quick messages. It’s fantastic for sending out mass communications about promotions and office closures. I love how MaxAssist simplifies day-to-day tasks, like reminding patients of their appointments and confirming them. It's a great help in creating lists of patients who need to schedule appointments, cutting down the time our front desk staff spends contacting patients so they can focus on other tasks. I find it incredibly useful for staff to access the schedule from home and contact patients during emergencies. The simplicity and ease of the program make it a great asset, acting almost like an additional team member. It's also great how it works with our dental software system, recording directly and saving us from doing it manually. Review collected by and hosted on G2.com.

There is not much I do not like about the program. Review collected by and hosted on G2.com.

I use MaxAssist for patient communication and managing schedules, outstanding treatments, and recare appointments. It's easy to use and user-friendly, encompassing all aspects needed for my practice. It saves a tremendous amount of time and allows me to personalize messages. Scheduling appointments and keeping track of cancellations and missed appointments are more efficient. It enhances communication with patients, offering consistency and efficiency. MaxAssist's AI helps identify suitable candidates for appointments, enhancing overall communication efficiency tenfold. The initial setup was very simple and straightforward, supported by great training and tutorials. Review collected by and hosted on G2.com.

I think more personalization on the messages would be great, as I find them a bit dry, but I'm sure there's a way to do that. The mass emailing feature also needs to become better, more flexible, and easier to follow. There has to be flexibility with the online forms, as I need to upload a bunch of consent forms, which requires me to send them to MaxAssist and be charged for converting them into MaxAssist forms. I'd appreciate it if we could do something like this ourselves. Review collected by and hosted on G2.com.