I like that Artera has separate patient channels, so we don’t always have to verify a patient’s date of birth or name. I also like being able to mention people internally; it’s a good reminder when someone forgets their chat. The appointment triggers are amazing, and I love how customizable they were to our practice. Review collected by and hosted on G2.com.

I don’t like that when I select a patient channel and mention the patient’s name in it, Artera still prompts the multi-patient workflow. It should only activate for a new inbound message in the last 24 hours, not when someone responds to one of our messages. If we send a message first or say the patient’s name in the message, it shouldn’t activate. It makes us look dumb. Review collected by and hosted on G2.com.

I like the versatility of being able to communicate with patients by email, text, and phone call. If a patient doesn’t answer the phone or has signed up for texts only, I can send a message through Artera’s WellApp. Having a template ready saves me time because I can copy and paste it into the app without issues. It also takes the stress out of reminder calls, texts, and emails, so I can concentrate on patients in person. I found the initial setup extremely easy, and I really like being able to do this with patients. Review collected by and hosted on G2.com.

I’d like a more intuitive way to receive texts from patients. Sometimes I wonder whether we get a notification, and there isn’t one sure-fire way to receive them when I’m waiting for a text. Review collected by and hosted on G2.com.

I like being able to text my patients instead of calling them. I enjoy being able to communicate back and forth with patients, send gifts, and have real communication through Artera. It works well for patients who can text but don’t have phone service. When they get service, they have a text message from me, and it’s the best way for me to communicate with them. Artera helps me contact patients quickly, and the initial setup was very easy and smooth. Review collected by and hosted on G2.com.

I have trouble copying referrals and insurance cards correctly in Artera. Scanning them in is a problem, and pictures patients send can be too blurry. I wish I could save them directly from the text thread instead of opening them and trying to take a screenshot. As well as not being able to text a number that doesn't have an account, sometimes patients have multiple numbers it would be nice to be able to text directly to a number without it being attached to a patients account. Review collected by and hosted on G2.com.

Artera has a simple and easy to learn layout that enables quicky and easy communication with large amounts of people with minimal hiccups. Its ability to duplicate prior campaigns makes it fast to send out seasonal messages and weekly reminders. Review collected by and hosted on G2.com.

It would be useful to have a way to group campaigns by topic and to duplicate multiple campaign messages at once. For example, if a single topic requires sending 30 messages over 10 weeks and this repeats annually, being able to schedule all 30 at once instead of creating each one individually would save a lot of time. Likewise, if we were sending campaigns with a specific cadence (MWF reminders/updates), the ability to apply or duplicate that structure across a series would be very helpful. Review collected by and hosted on G2.com.

I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We support nearly 800 departments, so being able to make sweeping updates quickly is essential. I can also drill down to the visit type level and apply reminders to the departments that schedule those visits. Their support team is top tier. I also like being able to easily tell which patients need action or had a message delivery failure, and I love using the new Campaign Variables tool. Review collected by and hosted on G2.com.

I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my team’s responsibility. In Triggers, it can be difficult to check exactly what a department sends when several areas of logic are assigned to it. Review collected by and hosted on G2.com.

What is most helpful to our outreach department and organization is the campaign feature. It is really helpful to be able to send mass text, calls and emails to our patients and also get a status update to identify patients that successfully received the campaign or not. We send campaigns for various reasons such as targeting outreach to patients that are due for preventative screenings such as mammograms, colorectal cancer screenings, etc. as well as patients due for care for chronic conditions such as diabetes and hypertension. We also use the campaign feature to reach out to patients that have not came in for an annual physical. We also like the feature to be able to send appointment reminders/confirmation requests. Review collected by and hosted on G2.com.

The downside for our department is not being able to send messages to patients that are assigned to our clinic but have not established care. There is a separate software we use for that type of outreach but it would be helpful if it was integrated in the main software so everyone has access to it and no additional sign in/software is required. I also don't like that we can't specifically create a cohort of the patients that were sent specific campaigns. It would be helpful since I have different staff assigned to individual preventative screenings and care management. For example I have one specific outreach person that sends campaigns for mammograms and cervical cancer screenings. I have another staff member that reaches out to patients for diabetes management. It would be helpful to see the specific patients that were sent a mammogram campaign and replied so that the staff member responsible for that measure can easily identify those patients while letting the staff responsible for the overall artera management doesn't have to tag each staff member individually. Review collected by and hosted on G2.com.

I like that Artera is easy to use with an easy visual workflow. It's helpful to look at the current data on every patient when completing communication. It makes my workflow quicker, making it easier to see when a patient is scheduled for an appointment, view their phone number, and look at the history of past conversations all in one place. The initial setup was extremely easy for me, as I just opened the link provided, logged in, and was able to add patients and create open channels. I would definitely recommend Artera to my colleagues because it's very easy to use, feels safe, is easy to access, and aligns well with protecting patient information. Review collected by and hosted on G2.com.

I don't have any major complaints about Artera. Maybe just the color scheme of the page. It would be nice if the different sections were different colors so that they stood out a little bit more. Review collected by and hosted on G2.com.

Artera has a lot of options for automations and can accommodate specialized setup. Review collected by and hosted on G2.com.

It's not super friendly logging into the app. It would be great if everything was embedded in the EMR. The app can also be a little confusing to navigate. Review collected by and hosted on G2.com.

It’s a great tool for maintaining secure communication with clients. Review collected by and hosted on G2.com.

Some of the prompt building can feel a bit cumbersome the first time through, but once you find a good flow, it becomes much easier. Review collected by and hosted on G2.com.

What I like best about Artera is how easy it is to communicate with patients. It allows us to quickly send appointment reminders, follow-up messages, and respond to patients in one place, which helps improve communication and saves time.Artera has improved my workflow by making patient outreach much more efficient. Instead of calling each patient individually, I can send appointment reminders, screening outreach, and follow-up messages in bulk while still personalizing communication when needed. Having all patient conversations in one place also makes it easier to track responses, reduce missed appointments, and spend less time switching between different systems. Review collected by and hosted on G2.com.

One area that could be improved is the reporting and message tracking. There are times when outreach activity doesn't appear correctly in reports, making it difficult to verify that all messages were captured. It would also be helpful to have more reliable reporting and filtering options so it's easier to track patient responses and completed outreach. Review collected by and hosted on G2.com.