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FileHandler Enterprise Reviews & Product Details

FileHandler Enterprise is a comprehensive Claim Administration System designed to enhance workflow efficiency for organizations involved in claims processing. This software solution is tailored to meet the specific needs of Third-Party Administrators (TPAs), insurance carriers, risk pools, risk managers, and other business professionals seeking to optimize their claims administration, payment processing, and employee data management. The product falls within the category of claims management software, which is essential for organizations that handle a significant volume of claims. FileHandler Enterprise stands out by offering a user-friendly interface combined with powerful automation capabilities. This allows users to streamline their processes, reduce manual errors, and improve overall productivity. The system is particularly beneficial for those who require real-time insights and robust reporting functionalities to make informed decisions quickly. One of the key features of FileHandler Enterprise is its advanced dashboards that provide real-time data visualization. Users can track claims status, monitor performance metrics, and analyze trends at a glance. This feature is crucial for organizations that need to respond swiftly to changing circumstances or emerging issues. Additionally, the software includes business intelligence tools that enable users to generate detailed reports, helping them to identify areas for improvement and optimize their claims handling processes. Security is a top priority for FileHandler Enterprise, which incorporates the latest security technologies to protect sensitive data. This is especially important for organizations that deal with personal and financial information. The system is designed to ensure compliance with industry regulations, providing peace of mind to users and their clients alike. Scalability is another significant advantage of FileHandler Enterprise. The system is designed to accommodate a wide range of users, from solo entrepreneurs to large corporations with extensive employee networks. This adaptability ensures that as an organization grows, its claims administration processes can evolve without disruption. By choosing FileHandler Enterprise, businesses can maintain agility and efficiency, regardless of their size or complexity.

Product Website

Seller

JW Software

Discussions

FileHandler Enterprise Community

Languages Supported

English

Product Description

FileHandler Enterprise is an intuitive claims administration system designed to help streamline and automate workflows for the claims and risk management market. Complete with new dashboards, reporting functionality, business intelligence tools, and improved security.

Overview by

Chelsea Tary (Dedicated to providing the best Claims Mangement and Risk Management in the industry.)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

FileHandler Enterprise Media

FileHandler Enterprise Demo - Built in Dashboards & Report Designer

FileHandler Enterprise™ will transform your company’s data into rich visuals built and defined by you. User customizable screens, layouts, and reports allow you to modify the look and feel to meet your business’s needs perfectly and export those images and files into a wide range of file extensio...

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FileHandler Enterprise Overview

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Joanne F.

Client Success Specialist

Mid-Market (51-1000 emp.)

9/20/2024

"One Stop Storage"

4.5/5

What do you like best about FileHandler Enterprise?

Very user friendly & I love how all of my data is stored on one location! Client support is a very helpful resource for questions or in case someone needs help. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Dashboard functionality can be a lot to deal with, because there are a lot of them & feels as if all of them aren't tested before they're released. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for taking the time to share your thoughts on FileHandler Enterprise! We're thrilled to hear that you find the platform user-friendly and that it's helping you keep all your data organized in one place. It's great to know our client support team has been a valuable resource for you!

We appreciate your constructive feedback regarding the dashboard functionality. We understand how important it is for features to feel seamless and thoroughly tested. Please know we’re actively working to refine and improve our dashboards to ensure they meet user needs more intuitively. Your input helps us prioritize these improvements.

Kevin G.

Mid-Market (51-1000 emp.)

10/23/2023

"We're a growing company that appreciates JW's willingness to meet our grwoing needs."

4.5/5

What do you like best about FileHandler Enterprise?

I think our acocunt manager is very responsive to answering questions and resolving problems. I like that we've been able to customize the system to our unique needs. The reporting tool is very impressive, once all of the necessary fields are available on a specific report. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

I wish we had more autonomy in building reports. If my reporting teams needs to add certain fields to a report that aren't already included in the SQL query or stored procedure, they have to go through our account rep. Coming from Crystal Reports, we were used to having full access to the data base which enables us to make report modifications immediately without external assistance. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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JW Software is committed to providing exceptional software and continuously improving our customer experience. Your feedback is invaluable and can help us better understand your client experience. Your opinion matters, and your review can help others make informed decisions while guiding us in enhancing our software and services. If you are interested in full access to your MSSQL Database – we offer Log Shipping for Read Only Database (Used for Reporting and Ad Hoc Query) over a VPN connection. Please feel free to contact your dedicated support team member for more details.

Verified User in Insurance

Mid-Market (51-1000 emp.)

9/9/2024

"I would recommend FileHandler."

4/5

What do you like best about FileHandler Enterprise?

FileHandler is incredibly user friendly and easy to use, training takes no time. Integration was easy and it is scalable and customizable. We used it daily with no issues or reasons to contact support. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

I wish there was an app for claim updates/information. Sometimes it felt like changes weren't fully tested before being rolled out to us. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for your review. We're happy that FileHandler Enterprise has been user-friendly and seamless for your team and that the integration and customization have met your needs. Your feedback about the app and testing processes is valuable, and we'll use it to enhance our product and rollout experience.

We're always striving to improve, and it's great to know our software has helped your internal auditing and trend analysis. If you ever have further suggestions or need assistance, we're here to help.

Michelle H.

Small-Business (50 or fewer emp.)

10/18/2023

"My JW Experience"

5/5

What do you like best about FileHandler Enterprise?

The filehandler system is easily configurable to meet our constantly changing business needs. Additionally, the dedicated team is readily available to assist with questions or troubleshoot various system specific items. Lastly, the entire team made the implementation appear to be seamless. The team was extremely involved in understanding our original system, our business processes and client expectations. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

There is nothing about the program that I dislike. If I had one recommendation, it would be that a training manual be provided at the time of implementation. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

Utilizing filehandler has streamlined a variety of processes handled by our claims team. The ability to allow clients read only access has significantly reduced the number of inquiries previously managed by the team. The system has also allowed us to customize various reports based on the requirements of our individual clients. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for sharing your feedback about FileHandler Enterprise. We're delighted to hear that you find our system easily configurable to adapt to your evolving business needs. Providing dedicated support and ensuring a seamless implementation process are top priorities for us, so we're pleased to know that you had a positive experience with our team.

Your suggestion regarding a training manual is valuable feedback. We appreciate your input, and we'll certainly consider providing comprehensive resources like a training manual to enhance our users' experience during implementation.

It's great to learn how FileHandler Enterprise has made a significant impact on your claims team's efficiency. Streamlining processes and offering read-only access to clients not only saves time but also enhances overall productivity. Customizing reports to meet individual client requirements showcases the flexibility and versatility of our system, allowing you to provide tailored solutions and improve client satisfaction.

If you ever have more suggestions or need further assistance, please don't hesitate to reach out. We're committed to continuously improving our services and providing the support you need to succeed. Thank you for choosing FileHandler Enterprise, and we look forward to supporting your business further!

Jennifer J.

Small-Business (50 or fewer emp.)

10/24/2023

"JW has been incredible at customizing an already great product to meet our individual needs."

5/5

What do you like best about FileHandler Enterprise?

FHE is perfect for one-stop claim handling. No need to work in multiple programs and the system continues to work even when you are offline with the report scheduler. Such a time saver!

Their customer service is top-notch & they are in touch with their individual client's needs. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

It would be helpful to be able to have some more customizable options without having to get JW involved, but overall no real complaints with the system. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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JW Software is committed to providing exceptional software and continuously improving our customer experience. Your feedback is invaluable and can help us better understand your client experience. Your opinion matters, and your review can help others make informed decisions while guiding us in enhancing our software and services. Please reach out to your dedicated Account Manager for application enhancements such as more customization options and we may incorporate into the next version.

Amy P.

Small-Business (50 or fewer emp.)

10/19/2023

"Great platform with a dedicated staff that is so helpful!"

4.5/5

What do you like best about FileHandler Enterprise?

Very user friendly, customizable as needed and great resources at JW Software to assist. A lot of great features. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

The reports are not very intuitive, if you mess up one line item the whole report does not work. Need more explaination when pulling report data. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for your review. As always, we appreciate customer feedback. FileHandler Enterprise was built with the end user in mind, and we pride ourselves on how user-friendly our application is. We proudly offer unlimited support and training; please don't hesitate to contact your dedicated support team member for more training and help on the reports section. We want to ensure our users are maximizing their potential with FHE.

Kelly V.

Mid-Market (51-1000 emp.)

10/19/2023

"I have 10 months experience using the test environment and assisting others in production."

4.5/5

What do you like best about FileHandler Enterprise?

The ease of use of the application as well as the reliability of it. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Limitations on attachment screen for viewing large documents and inability to mark pages as well as the limited functionality of dashboards. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for your review. As always, we appreciate customer feedback. FileHandler Enterprise was built with the end user in mind, and we pride ourselves on how user-friendly our application is. Our out-of-the-box FHE attachments section limits individual attachments to 99 MB; if you are interested in our Doc Management Module, please talk to your dedicated support person. Our Doc Management Module allows users to annotate attachments and much more.

We proudly offer unlimited support and training for each client; please get in touch with your dedicated support team member for any additional training or questions on pending specs.

Bill B.

Small-Business (50 or fewer emp.)

10/25/2023

"J/W provides an affordable sophisticated system for managing claims"

4.5/5

What do you like best about FileHandler Enterprise?

Flexibility and tailorable by client. Supperior customer support services. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Modification to data base with supporting reports can be complecated.

Financial Reporting to comply with NAIC Statement Blank standards requires manual manipulation of data outside software. for period specific data.

Software should be able to track claims on a gross and net (net of reinsurance) basis. Review collected by and hosted on G2.com.

Robert D.

Chief Client Officer

Mid-Market (51-1000 emp.)

6/29/2020

"A True Claims System"

5/5

What do you like best about FileHandler Enterprise?

The system support and responsiveness is a true partnership. The numerous tools available to an admin to design screens and business rules for claim handling efficiency Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Nothing to dislike. Looking to expand into new lines. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

Allow enough implementation time to assure your team is learning and adapting to the system as designed. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

Enhanced Dashboards and Reports is the first benefit. Automated workflows Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Hi Robert,

Everyone at JW Software appreciates it when a customer takes the extra time to write such a great recommendation! I'm going to let you in on a little secret, FileHandler Enterprise grows organically from feedback like yours. Our annual User Group brings clients together to disucss market changes and ideas that drive future releases. Stay tuned to our emails for more information.

Carly S.

Risk Management Specialist

Small-Business (50 or fewer emp.)

11/20/2023

"Pretty happy overall."

3/5

What do you like best about FileHandler Enterprise?

Quick responses when I have a questions. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

To change something small there are so many build costs it isn't worth it at that point. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for your review as always we appreciate customer feedback. We understand that sometimes customizations can be an added expense that were not anticipated, but as a common practice we charge for modifications for custom development. As always, customizations that you believe to benefit other clients are presented at the Annual User Group to help evolve our application organically.