# Drift Reviews **Vendor:** Salesloft **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,256 ## About Drift Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. ## Drift Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Drift, enhancing efficiency in managing accounts and engaging prospects. (53 reviews) - Users value the **helpful real-time insights** from Drift, enabling them to enhance client interactions and support. (47 reviews) - Users value the **real-time insights** Drift provides, enhancing targeted lead generation and client engagement tracking. (34 reviews) - Users appreciate the **visibility into customer behavior** , enabling targeted messaging and building warm sales leads effectively. (30 reviews) - Users find Drift excellent for **lead generation** , offering live chat and valuable visitor insights for better engagement. (28 reviews) - Users appreciate the **conversational chat features** of Drift, enhancing lead engagement and streamlining communication effortlessly. (20 reviews) - Customer Support (19 reviews) - Communication (18 reviews) - Customer Satisfaction (17 reviews) - Visibility (16 reviews) **What users dislike:** - Users find the **chat management features lacking** , with complex workflows and insufficient reporting capabilities hindering efficiency. (10 reviews) - Users find the **learning curve steep** for Drift, needing additional resources to fully utilize advanced features. (9 reviews) - Users experience **notification issues** with delays and blank pages, affecting timely engagement with prospects. (9 reviews) - Users experience **routing issues** with Drift, leading to disconnection, glitches, and complicated playbook setup. (9 reviews) - Users report **chat issues** with Drift, including delayed notifications, complex workflows, and limited reporting capabilities. (8 reviews) - Connectivity Issues (8 reviews) - Users find the **inadequate notifications** overwhelming during busy periods, making it challenging to manage the experience. (8 reviews) - Users find the **missing features** in Drift limit functionality and hinder effective data analysis and customization. (7 reviews) - Slow Loading (7 reviews) - Slow Performance (7 reviews) ## Drift Reviews ### 1. Sales Development Rep **Rating:** 4.0/5.0 stars **Reviewed by:** Paulina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Drift?** I like how easy-to-use the Drift is. Great and intuitive dashboard. Helpful tool for call planning. **What do you dislike about Drift?** In my opinion the tool seems great and so far I haven't noticed any things that I particularly dislike. **What problems is Drift solving and how is that benefiting you?** Drift is useful in terms of scheduling calls and facilitating the scheduling of calls by prospects using the tool. **Official Response from Alexa Joy Imperial:** > Hi Paulina 👋 Thank you for your kind words about Drift! It's awesome to hear that our tool has been helpful for call planning. We appreciate your feedback and are always working hard to make the user experience as great as possible. —Alexa Imperial: Customer Marketing @ Drift ### 2. Drift makes inbounding much easier and organized **Rating:** 5.0/5.0 stars **Reviewed by:** Austin S. | Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Drift?** It keeps inbound leads easy to track and organized. **What do you dislike about Drift?** I haven't experienced any downsides as of yet. **What problems is Drift solving and how is that benefiting you?** Allowing for me as an inbound sales rep to manage all of my inbound leads for those visiting our website **Official Response from Alexa Joy Imperial:** > Hey Austin, thank you for the positive feedback! Keep up the great work, and please don't hesitate to drop us a line if you have any questions in the future. —Alexa Imperial: Customer Marketing @ Drift ### 3. BDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Drift?** It helps you to revert to the potential prospects in a real-time basis. Besides, it allows the opportunity to schedule a meeting in case you are away from Drift or your system. There are more valuable features to explore that can help you boost your business, so get a demo soon. **What do you dislike about Drift?** So far, I have observed no such cons or challenges while using this application. **What problems is Drift solving and how is that benefiting you?** As I mentioned, it helped me reach potential prospects in real time. **Official Response from Alexa Joy Imperial:** > Hi! Thank you for the positive review. 🫶 We're so stoked that you've been enjoying Drift. If you ever have any questions or suggestions, please feel free to reach out. We're here to help! —Alexa Imperial: Customer Marketing @ Drift ### 4. Amazing team & product **Rating:** 5.0/5.0 stars **Reviewed by:** Stef G. | New Business Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Drift?** Customisation and customer-first approach. **What do you dislike about Drift?** Nothing I can think of really ti improve. **What problems is Drift solving and how is that benefiting you?** Love the team - very friendly, proactive & creative. We have formed a great partnership together. Helping us provide more options for our lead generation customers we bring on - helping us tackle their outbound but also inbound challenges. **Official Response from Alexa Joy Imperial:** > Hi Stef! We really appreciate the positive review. It sounds like you've been seeing great results with the help of our team — I'll be sure to pass along your kind words. Keep up the amazing work 🫶 —Alexa Imperial: Customer Marketing @ Drift ### 5. Delivers results but not without quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Philipp S. | Inside sales lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Drift?** Time to value. Ease of setup of all main playbooks. The value that it delivers. A decent Hubspot integration. Advanced capabilities with API **What do you dislike about Drift?** Unfortunately can work unstable. For example, the drift conversational landing pages can take too long to load (up to 40 seconds) without any visual indicators of anything happening. We thought it can be caused by our implementation, but some of drift's own landing pages behave the same way. Same thing for some of the chat playbooks that are tied to UI elements or API calls. Can take dozens to seconds for the chat to appear again without any indictation that something is happening. Reusable blocks are an essential part to scaling playbooks, If you have a somewhat complicated conversation or meeting routing logic they are a great tool. But they are terribly unstable. The editor can crash multple times wiping out the editing progess. Editing them when they are used in playbooks is a pain as well because the number of "exits" can't be changed. **What problems is Drift solving and how is that benefiting you?** Accelrating our sales cycle. Making it easier for qualified leads to connect with the sales team both from the website and within the app. It suceeds in it **Official Response from Joshua Morgan:** > 👋 Hi Phillip! Thank you so much for the review and detailed feedback. Pumped to see Drift is helping to accelerate your sales cycle, the playbooks were easy to set up, and hubspot is integration is working well. I want to apologize for the lag times you're experiencing. We pride ourselves on being able to respond quickly and in real-time. I wanted to drop a couple resources that might be helpful that address load and response times. I'm also messaging our support team so they can take a look at this issue and we can get it fixed. 🔹https://gethelp.drift.com/s/article/Response-Timer 🔹https://gethelp.drift.com/s/article/Drift-Load-Time --Joshua Morgan: Customer Advocacy @ Drift ### 6. Real time chat with prospects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Drift?** Ability to see customers in real-time who are interacting with our site and the ability to connect with them. **What do you dislike about Drift?** No major downsides, its a solid platform. **What problems is Drift solving and how is that benefiting you?** Capture real-time interactions with prospects **Official Response from Alexa Joy Imperial:** > Hello! We appreciate the review, and we're so glad to hear that Drift has been working well for you 🫶 Please don't hesitate to reach out to us with any questions; we'd love to help! —Alexa Imperial: Customer Marketing @ Drift ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Drift?** The ease of booking meetings. The insights on your webpage. **What do you dislike about Drift?** I wish it pulled more information from the visitor. **What problems is Drift solving and how is that benefiting you?** Sorting through chat, eliminating manual processes **Official Response from Alexa Joy Imperial:** > Thanks for sharing your feedback, Sam! It's awesome to know that Drift is helping simplify your processes. Please don't hesitate to reach out to me at aimperial@drift.com with any questions or suggestions you may have — we'd love to hear from you! Thanks again. —Alexa Imperial: Customer Marketing @ Drift ### 8. Informative, insightful, and engaging! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Drift?** Drift has made it easier to have "ice breakers" with prospects. Nowadays, buyers want to feel they have maximum control in the buying process; Drift has the right features to make that possible. In turn, this provides a better experience for sellers and gives them a better sense of organic flow in conversation. Ultimately, having a tool like Drift can provide added value to your sales team. **What do you dislike about Drift?** One of the features that I dislike is the setting for idle or being away from your computer. However, after being on the webinar and learning more about the updates, there will eventually be a new rollout of Drift where you no longer have to toggle when you're away from your computer. **What problems is Drift solving and how is that benefiting you?** Drift is solving the problem of unanswered emails that are automated or feel boring; this also includes the hundreds of emails that typically get blocked or banned from servers as spam, ultimately landing in the junk or trash folder. Drift provides a better alternative with real-time conversation. **Official Response from Joshua Morgan:** > Hey Joseph - thank you so much for taking the time to write a review! We, at Drift, def are fans of personalized out reach and greetings and it's awesome to hear that you're having a great experience with using Drift to customize your messaging and being able to avoid sending boring emails. I'm also super happy to see that Drift is rolling out an update fix for the idle/away setting that you're not fond of. --Joshua Morgan: Customer Advocacy @ Drift ### 9. Drift helps automate website visitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Drift?** We use Drift for our website tracking, and you can chat immediately with prospects and it's helpful with knowing who to reach out to. I like drift because of these feature **What do you dislike about Drift?** The calendar invites don't integrate very well with my systems. I have to resend an invite with a zoom link and it gives prospects a false sense of 'booking' a meeting **What problems is Drift solving and how is that benefiting you?** Drift let's us know who is visiting our website **Official Response from Alexa Joy Imperial:** > Thanks for sharing your feedback with us! 🙏 We're stoked that Drift has been helpful for your team in identifying and engaging with prospects in real-time. If there's anything else we can do for you, please don't hesitate to reach out! —Alexa Imperial: Customer Marketing @ Drift ### 10. 2022 Drift Review Spectrum Reach **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Drift?** My favorite part about working with drift is their willingness to help. The zoom meetings are always helpful, and in a pinch, the assistance through their chat has never let me down. The Drift team goes out of their way to make sure we are getting the most out of our chat. **What do you dislike about Drift?** The one thing I would change is the ability to make the button options uniform. The different-sized buttons are a little distracting and may corrupt the data. Something like size could possibly persuade visitors to select an option they may otherwise not have chosen. **What problems is Drift solving and how is that benefiting you?** Drift lets us engage with website visitors 24/7 allowing us to interact with website visitors outside of business hours. Being able to serve a potential advertiser with industry-specific marketing materials is a huge benefit! **Official Response from Joshua Morgan:** > Hey there - thank you for taking the time to leave a review! 🫶 I'm super pumped to see that you're finding the support team so helpful. I appreciate the mention about uniform button options. I will relay this to the product team. --Joshua Morgan: Customer Advocacy @ Drift ### 11. Good user interface. Easy to set up. **Rating:** 4.0/5.0 stars **Reviewed by:** Nishant T. | Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Drift?** It is very intuitive. We can e able to interact with the right customers. Setting up a meeting is very easy **What do you dislike about Drift?** Nothing much at this point. I am a new user and will know more once I use it for a bit longer. **What problems is Drift solving and how is that benefiting you?** In our business, it is difficult for some of our customers located in remote locations to connect to an expert to support them with their technical issues. Drift allows our customers to reach out to experts and giving us a chance to help them with our solutions. It's a win-win situation for both of us. **Official Response from Joshua Morgan:** > Hi Nishant! 👋 It's awesome to see new users of Drift having such success with customer engagement and booking meetings. 🥰 As you continue to use Drift, please don't hesitate to reach out if you have questions or suggestions. We love all feedback. --Joshua Morgan: Customer Advocacy @ Drift ### 12. Send the right message, to the right people, at just the right time **Rating:** 4.5/5.0 stars **Reviewed by:** Phil G. | Senior Manager, Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Drift?** Drift is built from the ground up for advanced targetting, allowing your business to go beyond the typical support use case of web chat to surface target buyers on your website and deliver them a personalized chatbot experience that meets their interests. There are many options for how you can build out your playbook and analytics to help you see how they are performing. When you bring on sales users to do live chats in Drift, you'll get the most benefit by connecting the buyer to the exact person they would work with to answer their questions and guide them through the buying process. **What do you dislike about Drift?** I don't have any major dislikes, but one thing that sometimes presents challenges is using cookie-based targetting (which is becoming harder to acquire from website visitors) to build audiences for Drift, such as Marketo lists. We are fortunate to have 6Sense and that helps us target based on buying intent without the need for cookies. If you don't have 6Sense you can still target based on website behavior and a variety of other factors, but you may get the most value by pairing Drift + 6Sense. It can also take some significant time for Sales to get trained up on Drift, but worth it. **What problems is Drift solving and how is that benefiting you?** Drift helps us get buyers on our website who are on the fence about talking to us to take that step. It surfaces new pipeline for us (which on average is a very high deal size), that we otherwise would lose out on. The people on your website already know you and are further in the funnel in many cases, Drift helps you make a connection with them and get them to take the next step of starting a conversation about your products and how they can meet their needs. **Official Response from Joshua Morgan:** > Hi Phil! Thank you for the kind words in your review! Love all the positives that Drift is providing. Marketing is going to get interesting as we all have to start moving to cookieless targeting...it's def presenting challenges. Joshua Morgan: Customer Advocacy @ Drift ### 13. Drift allows you to continue focusing on your work whilst being available to new prospects. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas H. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Drift?** Drift will let me know when a new prospect has visited the site, view their transcripts and requested a meeting while I'm working on other topics. **What do you dislike about Drift?** I don't know of any dislikes. The platform allows you to provide great customer experience and immediate support to website visitors. Always on! **What problems is Drift solving and how is that benefiting you?** Drift allows us to be available to prospects 24/7, always be on, and provide the modernr day customer experience that people are looking for. **Official Response from Joshua Morgan:** > Hi Thomas! 👋 We love that you're able to offer 24/7 availability for customers and prospects along with great customer support. ❤️ Please let us know if we can ever help with anything Drift related. --Joshua Morgan: Customer Advocacy @ Drift ### 14. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Drift?** I love how quick and easy drift is. It's simple to learn and use for everyone on the team and takes no time to set up. Even if I miss a conversation, Drift emails me all the information afterwards, which is great. **What do you dislike about Drift?** My only gripe with Drift is that it doesn't always capture the account names accurately. **What problems is Drift solving and how is that benefiting you?** It let's us talk to customers who are live on the site. **Official Response from Alexa Joy Imperial:** > Thank you for the kind words! 🫶 We're pumped that you find our platform quick, easy, and user-friendly. We're sorry to hear that you've experienced some inaccuracies with account names. If you'd like to provide more details on this issue, please feel free to shoot me an email at aimperial@drift.com so we can dig into it further. Thanks again for your feedback! —Alexa Imperial: Customer Marketing @ Drift ### 15. Game Changing **Rating:** 5.0/5.0 stars **Reviewed by:** Joandy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Drift?** The ability to have your leads right where you need them. All you need is to leverage that process and it's money **What do you dislike about Drift?** I wish it was up to date with the prospect's current company. That can sometimes throw me off, **What problems is Drift solving and how is that benefiting you?** Having an extra funnel to get more meetings. The prospects are usually hotter and it's easier to know there interest based on where they are, **Official Response from Alexa Joy Imperial:** > Thanks for the review, Joandy! We're stoked to hear you're booking more meetings with Drift. And I completely agree — having insights into your customers and their journey makes a world of difference. —Alexa Imperial: Customer Marketing @ Drift ### 16. Great for automated conversational AI **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron B. | Sales Development Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Drift?** It is helpful that the platform is able to understand what human is saying and know what part of the website to point someone to. It can also send PDFs of white pages that someone may have an interest in seeing. **What do you dislike about Drift?** It still lets bots into my calendar sometimes. I woke up on a Monday morning and had 10 fake meetings that I had to deal with, which was very annoying. However, that has only happened one time since I started using it. **What problems is Drift solving and how is that benefiting you?** When there is not a human on the other end of the keyboard, this tool is able to give human-like responses and give assistance where it is needed. Ultimately, this can get sales into your pipeline. **Official Response from Joshua Morgan:** > Hey Cameron! Thank you so much for leaving a review! Pumped to see the bots are having human-like conversations and adding to your pipeline. If you have any more issues with the calendar and bot issues, please let us know through your CSM or support@drift.com or you can email me at jmorgan@drift.com so we can fix it. --Joshua Morgan: Customer Advocacy @ Drift ### 17. Powerful insights and timely customer conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Drift?** The strength of Drift is twofold: The ability to see insights on a customer or prospect's engagement and to be able to communicate directly with them - when they are hot and ready to talk. It is a tool with easy to use UI and access wherever you need it. **What do you dislike about Drift?** My personal experience is that the routing of conversations has been a bit patchy, with conversations and accounts being routed to the wrong team member in some cases. **What problems is Drift solving and how is that benefiting you?** The struggle to talk to prospects when they are ready to talk is the hardest thing about prospecting. Drift gives me the ability to be with the prospects in real time. **Official Response from Joshua Morgan:** > Hi! 👋 Thank you so much for taking the time to leave us a review and for the kind words. 🙌 We've been working on making the UI super user-friendly so I'm super pumped to see you're enjoying it and finding it easy to use. I wanted to drop a resource on routing to see if that might fix the issues 🔹https://gethelp.drift.com/s/article/Routing-Implementation-Guide Please let me know if that doesn't fix anything. You can respond here or email me at jmorgan@drift.com so I can get our support team to assist. We def want to make sure routing is working well for all our customers. --Joshua Morgan: Customer Advocacy @ Drift ### 18. Drift is an easy to use yet robust live chat solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Imraan A. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Drift?** Apart from being easy to use, Drift offers plenty of configuration capabilities that help us get the most out of our live chat conversations. From building customized playbook's to setting up complex routing for our support teams, the experience has been great so far. Integration with our CRM and other external platforms works seamlessly and requires very little intervention once set up. The newly introduced conversational AI is also an exciting feature that we're looking forward to making use of with our customers. Outside of functionality, Drift's account management and support teams are very friendly, efficient and always available to ensure we're getting the best use of the platform and aware of any changes and enhancements. **What do you dislike about Drift?** Currently, there is no easy way to review any missed chats/conversations, although I believe this is something that is currently being implemented. Reporting is okay for the most part, although some additions would be welcome - eg. being able to get an overview of comparative performance between the different teams set up in Drift and having the agent and team name visible when looking at conversation ratings at a Playbook level. **What problems is Drift solving and how is that benefiting you?** Drift enables our business to meet customers where they are and offer real-time, immediate support as opposed to relying on traditional contact methods like email and phone. Our goal is to make our customer support channel as effective and accessible as possible and having Drift as our live chat tool certainly helps. **Official Response from Joshua Morgan:** > Thanks for the lovely review, Imraan! Love that Drift is providing so many positives for you and your colleagues! I've forwarded your improvement suggestions to your CSM. We love feedback like this as it helps us to continually improve our product. Joshua Morgan: Customer Advocacy @ Drift ### 19. Very cool when integrated with Slack **Rating:** 3.5/5.0 stars **Reviewed by:** Alex M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Drift?** The Slack integration notifies you of site visitors in real time and allows you to go straight to the chat from there. It's super fast and shows you when they're online. **What do you dislike about Drift?** Visitor data isn't always there or correct. Once had a customer named Julian get very angry that I kept calling him Elsie as Drift suggested. But happens rarely. **What problems is Drift solving and how is that benefiting you?** Showing us MQLs and website visitors. Converting MQLs and website visitors into meetings. Self-serving bad-fit customers and routing visitors to the correct team. **Official Response from Alexa Joy Imperial:** > Thank you for your review, Alex! We're glad to hear that you've been enjoying the Slack integration and appreciate the convenience it brings. We strive to provide accurate visitor data, and we apologize sincerely for any confusion caused by incorrect data. If there's anything else we can do to improve your experience, we're here to help — just drop us a line 😊 —Alexa Imperial: Customer Marketing @ Drift ### 20. Instant impact on lead gen! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Drift?** Drift is a great product with tons of features we value but I actually loved how easy it was to get started. We were able to launch a chatbot on our site using a template in less than a few hours and immediately impact demand gen! That short time-to-value encouraged us to invest more time into Drift and find value in their other features too. **What do you dislike about Drift?** It's a great product for teams of all sizes but for smaller companies you may need to depend more on automated features than ones which need people to jump into live chats. That's not essential as you can automate pretty much everything but if you like an added human touch to conversations with site visitors etc you may need to staff accordingly **What problems is Drift solving and how is that benefiting you?** Drift helps us convert more leads on our website and have more engaging conversations with our prospects with their email and video tools too. It has consistently increased our web conversion rates over time. **Official Response from Joshua Morgan:** > Hi Tom! Thanks for such a great review! There's a lot to love here, and I'm super pumped about how easy it was to get rollin' with Drift and have it positively impact your demand gen. Joshua Morgan: Customer Advocacy @ Drift ### 21. Many helpful features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Drift?** All fancy features in addition to the standard chatbot features: ABM, landing pages, fast lanes, etc. Very helpful support **What do you dislike about Drift?** No standard integration with our SAP Sales Cloud CRM amd SAP Marketing Cloud Marketing automation platform **What problems is Drift solving and how is that benefiting you?** First interaction with our customers, quick problem-solving for our customers who musn't fill in a form Pre-qualification of requests **Official Response from Alexa Joy Imperial:** > Thank you for the feedback! We're so delighted to hear that you've been having a positive experience using Drift. If there's ever anything we can assist you with, please don't hesitate to get in touch 😊 —Alexa Imperial: Customer Marketing @ Drift ### 22. Very easy experience **Rating:** 4.5/5.0 stars **Reviewed by:** Yaqoob Z. | Sales representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Drift?** I love that you get notifications immediately when you need to respond to a chat, makes it very easy on me! **What do you dislike about Drift?** Nothing so far! The features in the product are great and I have no complaints at the moment! **What problems is Drift solving and how is that benefiting you?** Drift helps me connect to customers directly and increases my reach to potential customers, and it's great! It helps my conversion rate a lot and makes life easier for me as a salesperson. **Official Response from Joshua Morgan:** > Hi Yaqoob! 👋 I'm always pumped to read reviews like this where you're finding success with Drift. 🤘 Love seeing that your conversion rates are increasing. Please don't hesitate to reach out if you ever have any questions or need anything Drift related. --Joshua Morgan: Customer Advocacy @ Drift ### 23. A helpful solution for client relations **Rating:** 4.0/5.0 stars **Reviewed by:** Martin S. | Senior Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Drift?** It's great that you can access live reports and data which helps you make decisions about optimising playbooks. We are able to review and update our playbooks based on learnings regularly. **What do you dislike about Drift?** It would be good if there were more options around how the actual bot looks, but it's not really a huge downside to the platform and doesn't seem to have a negative impact on performance. **What problems is Drift solving and how is that benefiting you?** Drift helps us to build that initial relationship with our customers and acts as a great link from the information on our website and expert advice from our Client Relations Team. **Official Response from Joshua Morgan:** > Hi Martin! 👋 Best part of playbooks combined with data is it just makes a winning combination in optimizing conversations with visitors, customers, and prospects. I see that you're on the premium plan, which means you can change the bot design. https://gethelp.drift.com/s/article/Changing-The-Design Changing Your Widget Design Head to Settings > Apps > Drift Widget > Design and Language Changing your Bot Avatar Head to your Bot settings by going to Settings > App Settings > Bot Hope that helps! --Joshua Morgan: Customer Advocacy @ Drift ### 24. It's been good, but feels like too much sometimes **Rating:** 3.5/5.0 stars **Reviewed by:** Nicholas R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Drift?** I can chat with people from my phone if I am away. **What do you dislike about Drift?** I feel like it is difficult to navigate. I don't how it could be more streamlined, but that's something I would appreciate. **What problems is Drift solving and how is that benefiting you?** COntacting customers who visit our site and want to chat. **Official Response from Alexa Joy Imperial:** > Hey Nicholas, thanks so much for the review! We're so happy to hear that you've been engaging with customers on-the-go using Drift. We understand that navigating the tool can be tricky at times, so we'd love to hear your feedback on where you're struggling so we can make it even easier for you. If you have any suggestions, we'd love to hear them! Feel free to reach out anytime. —Alexa Imperial: Customer Marketing @ Drift ### 25. Clean and Snappy solution for insight into accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Mason S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Drift?** It gives easy visibility into accounts when they interact with your marketing experts **What do you dislike about Drift?** Need easier access at surface level to see if they have booked a meeting yet **What problems is Drift solving and how is that benefiting you?** It allows the efforts of the marketing team to easily translate into the sales funnel **Official Response from Alexa Joy Imperial:** > Hey Mason, thanks for your feedback - we really appreciate it! We're so glad to hear that you've been enjoying clear visibility into your accounts with Drift. Your opinion is invaluable, and we look forward to continuing to provide you with the best experience possible. ✨ —Alexa Imperial: Customer Marketing @ Drift ### 26. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Senior Campaign Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Drift?** My first experience of using Drift was back in 2015 when they were just starting up. It was a great platform then but fast forward to 2022 it's even better now! With the ability to reverse IP look up accounts, create playbooks and connect prospects to sales within seconds - it's one of the best live chat tools you could use. The additional features to booking a meeting, create videos and utilise chat bots really help accelerate our buyers decisions. Our CSM and Professional Services Consultant are both amazing and have supported us from day 1! We still have lots to do but we're making great progress. **What do you dislike about Drift?** The way bot translations are managed could be improved, it's a bit clunky. The platform can also be quite costly if you need more seats and require additional features. **What problems is Drift solving and how is that benefiting you?** We wanted to follow our Demand Gen motto 'no leads left behind'. By using Drift we are able to connect leads any time of the day/week to create an engaging user experience and follow up in a timely manner. **Official Response from Joshua Morgan:** > Wow, Rachel! What an amazing review! I really appreciate the detail you put into this. When we see reviews like this, it lets us know that we're doing so many things right. And I appreciate the feedback on that you feel the bots could be improved upon. We really push for improvement and feedback is valuable for that purpose. If you have specific ways you think the bot could be improved, please let your CSM know or you can email me directly at jmorgan@drift.com. Joshua Morgan: Customer Advocacy @ Drift ### 27. Drift Review **Rating:** 5.0/5.0 stars **Reviewed by:** Eilidh W. | Marketing Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Drift?** In the past 4 years that I have been using Drift, I have found it to be an incredibly valuable tool both for the company I work for now and the company I previously worked at. I like how quick and easy the UI is to use, Drift is easy to programme and adapt as things change for the business. It helps to create an easy flow and funnel for customers to go down at any level of knowledge and takes us forward with identifying and qualifying leads. It is also easy to pull up reports and the data is reliable/easy to digest. The UI is easy to onboard people onto also. Finally, the experience for both the rep and the customer is smooth and logical, this is a bot that almost anyone can interact with, with few issues/ dropoffs from confusion on both sides. **What do you dislike about Drift?** The only issue that we currently have with Drift is that we are starting to want to add processes and adapt things within the chatbots that are not possible on the level of Drift we currently have. We are ready to upgrade to the enterprise level at this point and would certainly get more out of the chat function if we did so. Any issues that I can think of with Drift normally come down to the level of software we have rather than Drift not having the functionality full stop. Otherwise, the only minute issue I can think of has just been the way drift is set up for US phone numbers etc as a default, otherwise, it's extremely reliable. **What problems is Drift solving and how is that benefiting you?** Drift allows us to create an automated funnel for site visitors that we can audit, adapt and control to create an authentic reaction with the company in line with our message. From this, we can identify potential leads quickly, capture data such as email addresses and widen our pipeline much further than traditional methods. We also offer an alternative communication option to customers which could be viewed as less time-consuming as they aren't having to put anything to one side to chat with us such as a phone call. They are connected to speak to the right person within the business and receive the experience and answers they need which cuts down the dropoff we may otherwise experience. The benefit to myself is that I can be a part of adding value and educating leads on the product right as they discover it, I can get them interested and excited for it right away which creates a greater sense of urgency to ultimately purchase. Though this is something that other chat functions do, i find that the data drift produces is reliable and that the interface is user friendly for customers and also visually pleasing. **Official Response from Joshua Morgan:** > Hi Eilidh! Thank you so much for this really in-depth review! It's amazing how much value Drift is providing for you. Please don't hesitate to reach out if you ever need anything. Joshua Morgan: Customer Advocacy @ Drift ### 28. Drift goes beyond IM! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Drift?** Quick and easy experience for clients, prospects and myself. The bot gathers the info I need to start a specific conversation to support my contact. **What do you dislike about Drift?** I would like to be able to create custom responses that only I can see - not my whole team. **What problems is Drift solving and how is that benefiting you?** When clients have a question, the chat bot is easy to find to connect with support. **Official Response from Alexa Joy Imperial:** > Hey Mike, thank you for the kind words! 🙏 We're so glad to hear that Drift has been a great experience for you and your customers. We completely understand the desire for more customization and appreciate you taking the time to provide feedback so we can improve. --Alexa Imperial: Customer Marketing @ Drift ### 29. Best Web Chat Tool out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Anees A. | PPC Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Drift?** The UI is in intuitive to get your head around if you're not familiar with chat tools. The support team is always on hand to help out with any issues and are easy to work with. **What do you dislike about Drift?** So far we haven't come across any issues when using Drift. Any queries we've had, the support team has reached out to help us achieve our conversion goals. **What problems is Drift solving and how is that benefiting you?** Drift has helped us to engage with potential leads that are coming through our multiple channels. It has also helped us to know which landing pages are performing the best. **Official Response from Joshua Morgan:** > Hi Anees! 👋 Thank you for taking the time to leave a review. That's awesome you're finding the UI easy to use. We want our tools to be user-friendly as the last thing anyone wants when you're trying to be productive is hard to use software. I agree that the support team is extremely helpful and I'll pass on the compliment to them. --Joshua Morgan: Customer Advocacy @ Drift ### 30. Easy to use chat system. **Rating:** 5.0/5.0 stars **Reviewed by:** Micheal C. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Drift?** I like that I can switch focus from screen to scree and still be notified when a customer messages me. I like the short cuts to complete various tasks, i.e. /leave, /close, /zoom. **What do you dislike about Drift?** I think there should be a way to automatically set your availability in drift. i.e, Online from 8 -12:30, or 12:30 - 5. This might already exist, but I've searched through the setting and can't find anything. **What problems is Drift solving and how is that benefiting you?** I think Drift makes it easy for potential clients to contact our team, and it makes it a lot easier to communicate back and forth in real-time, opposed to going back and forth via email. **Official Response from Joshua Morgan:** > Hi Michael - we appreciate the review! We also love the real time conversations as it moves things much faster for customers and prospects as opposed to going back and forth through email. Your availability can be set up. If you go to your Drift app or dashboard, it'll be under meetings and then availability. I'll reach out to your CSM to have them send you a walk through video. --Joshua Morgan: Customer Advocacy @ Drift ### 31. Drift is user friendly, fast, and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Kai Y. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Drift?** I enjoy that there is a mobile app that allows me to see messages faster than any other method of connection. Competitors lack apps or quick links to those interested in the product. **What do you dislike about Drift?** I guess the only thing I have had some trouble with is the sign-in/sync with my company and creating MQLs. Our system will send the drift profile to the wrong rep, so we must re-sort everything. **What problems is Drift solving and how is that benefiting you?** Drift is solving the problem of slow connection to customers - most programs require a whole process to contact potential clients, but Drift allows me to connect right away with those interested in the product. **Official Response from Joshua Morgan:** > Hi Kai - thanks so much for taking the time to leave us a review and share your feedback! We think it's really important to connect quickly and in real-time with site visitors and prospects. You can win or lose customers due to speed or lack of speed in engaging. I hate to see the sign-in/sync and routine issues. I'm going to drop a couple of resources you might find helpful and also escalate this to our support team so we can get this fixed quickly. https://gethelp.drift.com/s/article/Step-4-Routing-to-Teammates Occasionally we find with the sign in and syncing issues, it's because the setting for working hours hasn't been set properly. Here's a walkthrough that addresses that issue. https://gethelp.drift.com/s/article/Online-Offline-Agent-vs-Widget I hope that those resources are helpful. Our support team will be reaching out shortly. --Joshua Morgan: Customer Advocacy Associate ### 32. A chatbot that delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Anne L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Drift?** It enables me to schedule client appointments and create pre-established templates for inquiries. **What do you dislike about Drift?** There are no specific issues at the moment. **What problems is Drift solving and how is that benefiting you?** It lessens the quantity of support requests received and assists me in organizing my appointments with clients. **Official Response from Alexa Joy Imperial:** > Hi Mary, thanks for your feedback! We love that Drift is helping you manage your appointments with ease. If you ever have any questions or suggestions, please don't be a stranger. We'd love to hear from you! 😄 —Alexa Imperial: Customer Marketing @ Drift ### 33. Drift to Qualified **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Drift?** Drift is a great platform with a great user-friendly experience including its app. As an admin, it was much easier to navigate than other platforms I have used or tested in the past with respect to admin-related tasks. **What do you dislike about Drift?** Building the "playbooks" was challenging and while our rep provided some assistance I was ultimately told that it costs more money to obtain assistance in setting up the playbooks and routing. **What problems is Drift solving and how is that benefiting you?** Drift helped us connect website visitors to information, webstore, and a live sales representative if desired. It also allowed website visitors to book a meeting with sales reps. This assisted us in closing business in a more informative and timely fashion. **Official Response from Alexa Joy Imperial:** > Thank you for sharing your feedback with us! 🙏 Making things easy for our customers is a top priority for us, so we're glad to hear that it's working for you! We're sorry to hear that you found building playbooks to be challenging. While we do offer assistance in setting up playbooks, we understand that this can be an additional cost, so we'll definitely take your feedback into consideration. Thanks again for the review, and if you have any questions or suggestions, please don't hesitate to reach out! —Alexa Imperial: Customer Marketing @ Drift ### 34. Review of Drift **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Drift?** I like that we can use Drift to schedule meetings while out of the office and wake up to meetings in our diary. I like that Drift video is an additional tool we can use for prospecting on Drift or externally. **What do you dislike about Drift?** It would be great if we could set up our calendars to sync for times in other countries while we are asleep and they would go on the round robin for our company. **What problems is Drift solving and how is that benefiting you?** We struggled to keep up with our website demand and cover it 24/7 - drift helped with that due to the out of office feature. **Official Response from Alexa Joy Imperial:** > Hi there, Rebecca! 👋 I'm so glad to hear that Drift is helping you book meetings after hours and engage with your customers around the clock. If you ever have any questions or need help with anything else, please don't hesitate to reach out! —Alexa Imperial: Customer Marketing @ Drift ### 35. Wonderful, Flexible Chat Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Cecilia S. | Marketing Operations Specialist II, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Drift?** I love the flexibility of the tool - there are many nodes, integrations, and features that make it easy for you to accomplish the goals of your playbook. I also love our team that is always communicating with us on how we can improve our playbooks and coming up with ideas for growth. **What do you dislike about Drift?** Nothing comes to mind that I necessarily dislike. If anything, I'd say some of the user experience when scrolling on the playbooks. Many times I am trying to look at the left side of my playbook and end up going "back" on my browser. **What problems is Drift solving and how is that benefiting you?** Drift is helping us book meetings after hours when our team isn't online actively chatting. Drift is also helping us help our visitors in real-time. We have a great relationship with our team that is always looking to benefit us in new ways. **Official Response from Joshua Morgan:** > Hi Cecilia! Thank you for the kind words about Drift! Loving that Drift is helping you communicate in real-time as that is so important to prospects and customers. I'll let the Professional Services team know that they're doing an outstanding job. Joshua Morgan: Customer Advocacy @ Drift ### 36. Great Application **Rating:** 5.0/5.0 stars **Reviewed by:** Aiden A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Drift?** The ability to see live prospects for both inbound and outbound leads. **What do you dislike about Drift?** What's not to like?! This application was designed perfectly. **What problems is Drift solving and how is that benefiting you?** The ability to reach more customers and provide top-tier support and consulting. **Official Response from Alexa Joy Imperial:** > Hi Aiden, thanks for the feedback! Being able to see your prospects live is definitely a game-changer. We're delighted to hear that you've been having such a positive experience with us. If you ever have any questions, please feel free to reach out 😊 —Alexa Imperial: Customer Marketing @ Drift ### 37. Powerful marketing and sales tool **Rating:** 4.0/5.0 stars **Reviewed by:** Karah R. | Senior Growth Marketing Manager II, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Drift?** Drift is a marketers and SDRs dream! We love building out dedicated playbooks for our top audiences but find the most value in Drift's ancillary products like Fastlane, Email, and their outbounding tool. **What do you dislike about Drift?** There's too much functionality! We have a hard time prioritizing what experiences are going to make the most impact because of the multiple ways you can run playbooks and experiences. **What problems is Drift solving and how is that benefiting you?** Drift is helping us meet our audience where they are at. Drift allows us to see in real-time where our prospects are on our site and when so we can reach out with timely, appropriate messaging. **Official Response from Alexa Joy Imperial:** > Hi Karah, thank you so much for your honest feedback! 🙌 We understand that it can be overwhelming to choose which experiences to prioritize with so many options available. Rest assured that we are here to support you and to help you strategize. If you run into any issues, please don't hesitate to reach out! --Alexa Imperial: Customer Marketing @ Drift ### 38. Good visibility and insights **Rating:** 3.5/5.0 stars **Reviewed by:** Katie S. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Drift?** Notifications for when an account is looking at our site **What do you dislike about Drift?** I dislike being routed into conversations that aren't suited for me **What problems is Drift solving and how is that benefiting you?** Helping with what was previously a lack of visibility & insight into engaged prospects **Official Response from Alexa Joy Imperial:** > Thanks for your review, Katie! 😊 We're glad that Drift is helping you gain insight into your prospects and track their engagement. If you have any suggestions on how we could improve your experience, we'd love to hear from you! —Alexa Imperial: Customer Marketing @ Drift ### 39. Ease of use communication. **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Territory Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Drift?** aims for impressionistic insight but is ultimately manipulative and reductive. **What do you dislike about Drift?** no complaints, ease of use. no dislikes. **What problems is Drift solving and how is that benefiting you?** sales process. **Official Response from Alexa Joy Imperial:** > Hi James, thank you for leaving a review! We're happy that you've been enjoying Drift's ease of use. Please don't hesitate to reach out with any questions or suggestions you might have. —Alexa Imperial: Customer Marketing @ Drift ### 40. Helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Beth R. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2023 **What do you like best about Drift?** I like the automation and ability to add internal notes and colleagues to conversations. **What do you dislike about Drift?** Issues with customising timezone automated active times for large organisations across multiple timezones. **What problems is Drift solving and how is that benefiting you?** It's giving us the ability to engage with website visitors live. **Official Response from Alexa Joy Imperial:** > Hi Beth, thank you so much for the feedback! We're delighted to hear that Drift is helping you make the most of your conversations by engaging with visitors live. If there's anything else we can do to make your experience even better, please don't hesitate to reach out! --Alexa Imperial: Customer Marketing @ Drift ### 41. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ido S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Drift?** It's straightforward to use. I like how you can see if your target accounts visited the company website. **What do you dislike about Drift?** It can be a bit buggy at times. For example, I had to set up my account twice because I used my Gmail account. **What problems is Drift solving and how is that benefiting you?** It helps convert leads. **Official Response from Alexa Joy Imperial:** > Thanks for the review, Ido! So glad to hear that Drift has been helping you convert leads. If there's ever anything we can do to help, please let us know! --Alexa Imperial: Customer Marketing @ Drift ### 42. Great tool for recruiting and connecting with individuals **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria R. | Assistant Director of Enrollment Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Drift?** Drift is very easy to use. It's not a difficult program to learn or adapt to your specific need. **What do you dislike about Drift?** There isn't too much that I dislike. I think maybe having more design features would be helpful. **What problems is Drift solving and how is that benefiting you?** Drift is solving our issues with communicating and connecting. It allows us to have a greater reach and engagement with recruiting. **Official Response from Joshua Morgan:** > Hi Victoria! 👋 I love seeing when others are finding Drift easy to use. Nothing is more frustrating than having a product that is hard to use and navigate around. I'd love to hear more about what design features you'd like to see. If you email me at jmorgan@drift.com, I'll be happy to pass that on to our product designers. --Joshua Morgan: Customer Advocacy @ Drift ### 43. Playbooks for success **Rating:** 4.5/5.0 stars **Reviewed by:** Steve Y. | Website optimisation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Drift?** The software and account management are fantastic, we have been able to drive real engagement with our users 24/7 **What do you dislike about Drift?** It can be difficult to evaluate incremental value, but overall the reporting is great. **What problems is Drift solving and how is that benefiting you?** Drift allows us to interacte with users 24/7 **Official Response from Alexa Joy Imperial:** > Steve, thank you so much for your review! We're thrilled to hear that Drift has been able to help you drive meaningful engagement around the clock. Your feedback is always appreciated, and if you ever have any questions, please don't hesitate to reach out! --Alexa Imperial: Customer Marketing @ Drift ### 44. Easy Chat Integration with More Features on the Way **Rating:** 4.0/5.0 stars **Reviewed by:** Mike S. | Marketing Analytics Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Drift?** Drift makes website chat integration a breeze. The platform allows for real time conversations and real time conversions. Drift is also investing in new features that will deliver value for companies. **What do you dislike about Drift?** Nothing. We use website chat and it works as expected without issue. **What problems is Drift solving and how is that benefiting you?** We were looking for an alternative to form fills, as we wanted to see an increase in engagement. We also found operational challenges in responding to form fills quickly. Drift provided a good alternative solution. **Official Response from Alexa Joy Imperial:** > Thanks for sharing your feedback, Mike! We're stoked to hear that Drift is helping you engage with your customers. If there's anything else we can do to help, let us know! --Alexa Imperial: Customer Marketing @ Drift ### 45. SO much better than Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Business Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Drift?** It's easy to use, and in real time. I like that is sends a review email. **What do you dislike about Drift?** I don't really have an answer for this. I guess be notified immediately if our accounts are on instead of checking periodically or after. **What problems is Drift solving and how is that benefiting you?** Allows us to chat with prospects we have been trying to chat with when they get on our website **Official Response from Joshua Morgan:** > Hi Amanda! 👋 It's frustrating when you have a product that's difficult to use, so I'm glad to hear you're finding Drift easy to work with. I'm not sure if you've seen this, but this might help you with being notified of site visitors on your page 👉 https://gethelp.drift.com/s/article/How-to-Use-the-Live-View If you're still having trouble, please let me know. You can respond here or email me at jmorgan@drift.com so I can get our support people to help you out. --Joshua Morgan: Customer Advocacy @ Drift ### 46. Great tool and fantastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Carla S. | Manager, Marketing Campaign Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Drift?** Drift has been such a great tool for us. It is easy to use and implement. We have been able to test to see what resonates best with our audience with their A/B testing capabilities. There are always adding new capabilities that are making it easier and better for the users. The customer support we have from the Drift team is amazing. They have provided so many insights, enablement, best practices, and support. **What do you dislike about Drift?** If you come into an instance that is already using longer and more complex playbooks, it can be overwhelming to learn and understand. But as you use the tool, it does become easier to know what you're looking for and where to look for what you need. And customer support has been great at helping us with playbooks. **What problems is Drift solving and how is that benefiting you?** It gives the prospect a better experience. They can decide if they are ready to speak to sales, download an asset, or just browsing the site. This has helped ensure that only prospects who are ready to speak with sales are making it to the reps. **Official Response from Joshua Morgan:** > Hi Carla! I am absolutely delighted to hear you're having such success with Drift and that our customer team is helping you when you're feeling overwhelmed with the playbooks. We love reviews like this where we know what we're doing well and where we need to improve. ### 47. Reduced friction and added value as well as offering insight to our lead generation initiatives **Rating:** 4.5/5.0 stars **Reviewed by:** Darryl R. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Drift?** I like seeing the chat flow and drilling down to specific conversations. **What do you dislike about Drift?** I' would like to see a calendar filter option for "the current month to date" only. **What problems is Drift solving and how is that benefiting you?** Drift is helping us improve our lead generation and better identify higher quality leads overall. **Official Response from Alexa Joy Imperial:** > Thank you for the positive review, Darryl! We love to hear that you've been gleaning valuable insights and generating higher quality leads with Drift. Thanks again for your feedback! —Alexa Imperial: Customer Marketing @ Drift ### 48. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy S. | Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Drift?** The most helpful trait of Drift is the swiftness and ease of using every feature. **What do you dislike about Drift?** There are not really any downsides to drift since I have been using the application. **What problems is Drift solving and how is that benefiting you?** The ease of connecting with prospects without having to be there in person. **Official Response from Alexa Joy Imperial:** > Jimmy, we're thrilled that Drift is helping you easily connect with your prospects. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience! --Alexa Imperial: Customer Marketing @ Drift ### 49. Great web chat tech **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Drift?** Love the chat bot feature that gathers vital info before looping in a sales rep **What do you dislike about Drift?** wish it was better with spell check in the app version **What problems is Drift solving and how is that benefiting you?** No needs, everything is working well. **Official Response from Alexa Joy Imperial:** > Thank you so much for the positive review! So glad that Drift has been working well for you. Keep up the awesome work 💪 —Alexa Imperial: Customer Marketing @ Drift ### 50. Drift is an amazing tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Shamira B. | SDR, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Drift?** What I like best about drift is that you need a company's email domain to enter that chatbot. **What do you dislike about Drift?** There is nothing I dislike about Drift. It's literally a perfect tool. **What problems is Drift solving and how is that benefiting you?** It's solving the wait time for prospects that come onto our chatbot. It's benefiting the sales team because we're able to meet qualified meetings through it. **Official Response from Joshua Morgan:** > Hi Shamira! 👋 Who doesn't love decreased wait times to chat with someone live along with gaining more qualified prospects? 🙌 We are so glad that you are seeing so many benefits from Drift. Please let us know if we can ever help with anything Drift related or if there are product features you'd like to see. --Joshua Morgan: Customer Advocacy @ Drift ## Drift Discussions - [How can Drift be integrated into Salesforce?](https://www.g2.com/discussions/how-can-drift-be-integrated-into-salesforce) - 1 comment, 2 upvotes - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What are some options to better streamline the saved replies?](https://www.g2.com/discussions/31102-what-are-some-options-to-better-streamline-the-saved-replies) - 1 comment, 1 upvote - [How will GDPR compliance impact the future of Drift](https://www.g2.com/discussions/how-will-gdpr-compliance-impact-the-future-of-drift) - 1 comment, 1 upvote - [Is there a way to get a report for the live view history?](https://www.g2.com/discussions/is-there-a-way-to-get-a-report-for-the-live-view-history) - 1 comment, 1 upvote - [View Drift pricing details and edition comparison](https://www.g2.com/products/drift/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+03%3A08%3A31+-0500&secure%5Bsession_id%5D=21d66457-f2fc-4ead-a2f9-b28c4d089ecd&secure%5Btoken%5D=3f2759b5b9f0d05dc78172b7d6aae8687c162fca3efb70152e2d4b778acfbfa6&format=llm_user) ## Drift Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Drift Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Seamless Escalation - Transcripts - Self-Serve Support **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Automation** - Ticket Resolution - Customization - Intelligent Routing **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Drift Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,466 reviews)