Drift Reviews & Product Details

This Gift card benefit is a nice thing to collect information. I like the stronger AI capabilities and the ability to have Drift handle more of the initial qualification and engagement automatically. The improved personalization based on visitor and account context is also useful, as it makes conversations more relevant and helps identify high-intent visitors faster. Review collected by and hosted on G2.com.

I think the AI could become even more accurate and flexible when handling complex questions. It would also be helpful to have more transparency and control over why certain leads are qualified or routed to specific reps. Better reporting on which conversations actually lead to opportunities and revenue would also be valuable. Review collected by and hosted on G2.com.

The AI features are particularly useful - great use of AI where it makes sense. Review collected by and hosted on G2.com.

The mobile app is still not where I'd like it to be. Review collected by and hosted on G2.com.

I think it's a great way to provide real time communication with prospects. It allows them to be able to book a meeting with us even when we are not there. I think that's probably the best thing I like about Drift. Review collected by and hosted on G2.com.

It could probably do a better job of filtering prospects out to ensure you receive the right people per territory. This comes into play with multiple territories and product solutions. Review collected by and hosted on G2.com.

Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integration with calendar and custom guardrails that can ebs et according to each users schedule Review collected by and hosted on G2.com.

It lags connection with Salesforce/ not entirely successful. Review collected by and hosted on G2.com.

I like Drift's ability to build out playbooks based on different data like acquisition channel, page, etc. Review collected by and hosted on G2.com.

To be most effective, you must purchase a seat for your entire sales team. This can be extremely costly. Review collected by and hosted on G2.com.

overall still very good tool to use! The web version works fine, we have some routing bugs from time to time, but they get solved quickly. Review collected by and hosted on G2.com.

Lots if issues before i moved to another role unfortunately! Review collected by and hosted on G2.com.

Some new thing that I have been using lately is the calling feature, if any customer gives their contact number I can directly call them, I can also start a quick meeting with them while chatting without any hassle Review collected by and hosted on G2.com.

Customer qualification before adding a sales rep can be slightly improved, rest I think everything is all good till now and I still use it for more than 8 hours a day Review collected by and hosted on G2.com.

AI Sales tools is very beneficial and a great addition to Drift's features! Review collected by and hosted on G2.com.

It has become more user friendly over the year and more support has been provided Review collected by and hosted on G2.com.

We used the Drift chatbot product for our website and it worked well. Review collected by and hosted on G2.com.

Once Salesloft acquired Drift the customer service went down significantly. They also had a major data breach that impacted the service for 10 days in August https://www.upguard.com/blog/salesloft-drift-breach.

We tried to cancel the renewal, but people from Salesloft kept calling me for payment. Then, out of the blue, I received an email that payment had been processed to Salesloft on my Amex card. They had someone processed the payment using my old card # that had expired last year. Review collected by and hosted on G2.com.

The chatbot for asking information from the lead Review collected by and hosted on G2.com.

We have some bugs that are going to be fixed Review collected by and hosted on G2.com.