CrowdCompass Reviews & Product Details

CrowdCompass Overview

What is CrowdCompass?

At CrowdCompass by Cvent, we create awesome mobile event apps that increase attendee engagement and produce a strong return on investment. As the premier event app developer, we provide mobile apps for conferences, tradeshows, meetings and events that can be in-person, virtual, or hybrid and can range in size from 50 to 50,000 attendees. Our solution is an integrated component of Cvent’s event management platform – the most comprehensive in the industry. CrowdCompass by Cvent develops and delivers leading edge mobile device solutions for the global event and meeting market.

CrowdCompass Details
Languages Supported
German, English, French, Portuguese, Spanish
Product Description

CrowdCompass by Cvent develops and delivers leading edge mobile device solutions for the global event and meeting market.

How do you position yourself against your competitors?

CrowdCompass is the #1 event app developer in the app store and is integrated into the Cvent Event Management platform, powered by 4,300+ employees worldwide. We support in-person and virtual events from 50 to 50,000 attendees and help planners deliver stronger event ROI.


Seller Details
Seller
Cvent
Company Website
Year Founded
1999
HQ Location
Tysons Corner, VA
Twitter
@cvent
45,768 Twitter followers
LinkedIn® Page
www.linkedin.com
4,192 employees on LinkedIn®

Overview Provided by:
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CrowdCompass Reviews

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National Field Trainer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

CrowdCompass is a fantastic event tool that is not only easy to use from the build side, but easy to teach attendees how to use (even those that are not tech savvy!) Since introducing the mobile app at our conference two years ago, we've really upped the attendee experience and level of engagement and excitement. The ability to pull detailed report on engagement metrics is a plus. Review collected by and hosted on G2.com.

What do you dislike?

Going through Attendee Hub can be cumbersome when teaching attendees how to download the app; it's not difficult by any means, but adds a slight level of complexity. It would be great to have additional features within the app for gamification. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One of the great things about using CrowdCompass is the ease of building the product as an admin. You don't need advanced tech skills to be able to build the app. Customer Support is always available and lots of great tutorials and resources, not to mention the individual support from your project coordinator. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication with attendees was important, ensuring they knew where to be and when, and having all of the information they needed to minimize the need to ask questions. One of the biggest benefits - in addition to huge $$$ savings of reducing printing costs - was improving attendee engagement and feedback. The surveys, gamification, and ability of attendees to network and share has been a huge win and the feedback has been "off-the-charts" positive in regards to the app. Review collected by and hosted on G2.com.

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Response from Melody Tang of CrowdCompass

Hi Bouran,

Thank you for taking the time to share your experience using CrowdCompass by Cvent! We appreciate your candid feedback and have shared it with our product team!

We also want to thank you for being a Cvent Celebrity and appreciate your participation in this program. Visit the CelebrityHub, http://bit.ly/2IuDlXh, to check out the latest Cvent product updates, learn best practices, take part in beta testing opportunities, and earn cool rewards!

Channel Program Manager, Americas Channel
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

CrowdCompass integrates fully with Cvent's Event Management system for creating registration websites, as well as their Appointments module, their Virtual Attendee Hub (for virtual events) and more. All attendees, sessions, speakers, exhibitors, and session registration rules are integrated. There is built-in gamification to help attendees learn to use the app and the ability to customize gamification for increased attendee engagement. Live Polls keep attendees engaged and give valuable insights. The app is easy to configure and easy to use to prove ROI. Review collected by and hosted on G2.com.

What do you dislike?

Gamification is limited to photo answers. I am sure there will be future enhancements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Save tons of time and $ with attendee, session, speaker, and exhibitor data flowing into the app from registration. Increased Exhibitor ROI by using gamification to drive connections between exhibitors and attendees. No need to have a hard shutdown of registration and manually transfer data over to the app - two way flow between registration website and app. Review collected by and hosted on G2.com.

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Open Discussions in CrowdCompass
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

CrowdCompass was very easy to use. Their support and on boarding were top notch. I found the process of app development to be very easy.

Our attendees were very impressed with the ease of use, the features and their ability to add/subtract from their schedule.

Our event quickly pivoted to virtual for this year. I can’t imagine having made the change without CrowdCompass to support our Cvent registration. Review collected by and hosted on G2.com.

What do you dislike?

I honestly can’t come up with many downsides. The only “issue” I had was that I couldn’t adjust the game settings after publishing. But that was my fault more than anything. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it! CrowdCompass added value to a longstanding event. I look forward to using for a long time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With CrowdCompass, we were able to contain all 33 zoom links, multiple materials, attendee lists, sponsor information, speaker bios, schedules, etc. in one easy to find location. We were able to organize the event for our attendees. Review collected by and hosted on G2.com.

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Assistant Director of Core Programs
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Crowd Company is very easy to use. Some training is necessary but it is vey intuitive. We no longer have any printed materials at our meetings and the widgets are self-explanatory for all attendees. Review collected by and hosted on G2.com.

What do you dislike?

Updates to the meeting can be pushed through the backend however edits could be easier and more streamlined. Training is needed but once you get the hang of it, it is pretty straight forward. I think the app could use a update or refresh. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No more printed materials are a huge advantage for our larger meetings. However we still have some attendees that have trouble with technology and find the app an issue. Review collected by and hosted on G2.com.

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Director Of Education
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I loved the hand-holding that I received through my first event (and I know it comes standard because I've been part of launching a 'first event' with two different companies so I got the royal first-timer treatment twice, even though I didn't need it much the second time). I also really like how easy the platform is to use on the backend, how much of it integrates with Cvent's event management tool, and how customizeable the UI is. Review collected by and hosted on G2.com.

What do you dislike?

There are two big downsides, both of which relate to the communication between Cvent's event management platform and CrowdCompass, so take this with a grain of salt because if you're not using CrowdCompass then this may be moot point for you. Both issues have to do with the fact that Cvent communicates INTO CrowdCompass, but CrowdCompass can't really communicate BACK to Cvent.

1) AGENDA CHANGES -- Because changes made in the app do not communicate back to Cvent, if you want ANY sort of Cvent-side tracking you will have to turn off the agenda modification features in the app. This disgrunteled a lot of our end users because we pushed them so hard to download and use the app, but if they wanted to modify their agenda, they had to log into their Cvent registration and change their agenda manually there (which then communicated to CrowdCompass and updated their agenda after a few minutes in their app). Our other option would have been to use the OnArrival scanners, but the cost was too high for us.

2) CONTINUING EDUCATION CREDITS -- Because the CrowdCompass surveys don't communicate back to Cvent, if you want to automatically issue CE certificates based on a survey submission, you have to go through the process of turning off the surveys in the app, the ratings system (because I discovered the hard way that this confused people a lot), and then creating dynamic links and a central place to house said links (e.g. the app homepage). Or, your other alternative is to simply not offer the surveys through the app. It was definitely a bit of a pain to go through figuring out the best way to do this, but now that I have a system down, I feel comfortable using it in the future. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are integrating with Cvent, it's KEY to know that ALL INFORMATION needs to be maintained in Cvent in order for your data to sync. If you update information in CrowdCompass it will NOT sync to Cvent. The first few times I implemented the software I had to learn this lesson the hard way. Write it on your hand if you have to! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None at this time. I actually really love CrowdCompass and their customer service is FANTASTIC. I have had many lengthy calls but they never ever leave me hanging or waiting. I actually look forward to any scheduled calls with my account reps!! Review collected by and hosted on G2.com.

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Incentive Travel Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The program is fairly easy to use, once you have set up a few apps it is easy to understand what goes where. And if you link the app to registration information in Cvent it is even better. All the sessions, attendees, speakers information will flow right into your app set up, which saves TONS of time Review collected by and hosted on G2.com.

What do you dislike?

If you have to move a guest from one session to another it is a bit time consuming as you have to upload the file. Some guests seem to have issues with the download, but I think that is usually user erorr. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer have to print guides for guests on the trips. They have everything in their hand. And we are able to make last min changes in the app that we would not have been able to do if we printed a booklet for the guests with their agenda. Review collected by and hosted on G2.com.

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Global Travel Meetings and Credit Card Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It has many features and easy to use for attendees. Review collected by and hosted on G2.com.

What do you dislike?

Many attendees have trouble loading it on their device so we have to have a mobile app help desk at events. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have someone who knows how to build a mobile App. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer print agendas. Good gamification using technology. Easy use for quick surveys and push notifications. Review collected by and hosted on G2.com.

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Marketing & Events Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

For our delegation trips to Washington DC and Mexico City, customization and on-the-go push notifications are key! We loved the customizable graphics allowing us to make the branding consistent (plus the ability to monetize sponsorship opportunities). On the trips, things are also in a state of flux with room changes and multiple schedules and tracks for our attendees. The push notifications were extremely helpful! Review collected by and hosted on G2.com.

What do you dislike?

I'd love for attendees to be able to see who else is registered for each session in advance... that would allow them to coordinate ride shares or just connect prior to meetings. Perhaps there is now a way to do this, but we had to use workarounds - we uploaded a list of registered attendees to each session as a pdf - however, this didn't update as attendees made changes to their schedules... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Depending on the demographics of your attendees/users, I'd recommend communicating a LOT in advance of your conference or meeting - especially if you haven't used apps before. Send them detailed instructions for install and use with photos to back up your directions. We had some difficulty getting folks on-boarded at first and offered an in-person prep meeting in which we went through the different aspects of the app. Now our attendees are so used to it, and absolutely love it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-huge time savings for staff hours

-the app makes us more nimble to changing schedules

-we have better communication and engagement with attendees

-we can give sponsors reports on engagement

-we've completely eliminated printed packets for our attendees (greener option, and $ savings!) Review collected by and hosted on G2.com.

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Events and Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ease of being able to build an entire conference app on my own with no coding experience necessary. Review collected by and hosted on G2.com.

What do you dislike?

I have sometimes been dissatisfied with my contact who assists in building the app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used the app for 3 conferences now. Our attendees really like it and it has given us another way to generate sponsorship revenue. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like the sponsor opportunities and customer support. We were able to increase our sponsorship revenue through ads and splash pages within the application. A member of the CVENT team was always available and quick to respond if we had questions. Review collected by and hosted on G2.com.

What do you dislike?

I wish there were more free gamification options Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to market the application well before the event so that attendees have plenty of time to access their login. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In terms of benefits, we no longer have to spend time and money on printed conference booklets for attendees. Review collected by and hosted on G2.com.

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Communications and Conference Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how easy apps are to create for our events, and the fact that your event information from Cvent transfers over to CrowdCompass. Our organization has gone paperless over the passed five years, and CrowdCompass has been essential in doing so. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, I cannot think of anything that I dislike about this product! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The numerous options to create the perfect app for your event using CrowdCompass a no-brainer! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CrowdCompass has helped us save money in that we are completely paperless for our two larger sized events. Attendees are able to look at their agenda on the app, check-out speakers, look over documents from presenters, and so much more! Review collected by and hosted on G2.com.

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Data Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The price without any loss of features specifically the tier system which allows you to input schedules and assign them to tiers. Rather than having all of the users have individual schedules, assign tiers so that as many users as possible can have identical schedules. Doing this can turn 500 edits in 20 edits. Review collected by and hosted on G2.com.

What do you dislike?

Small learning curve if you've never used a event app system before it can be a challenge. If you've used one before this one will come naturally. The game system should be modified to where the admins can choose whether or not the points and modifiers can be changed mid-game. Oftentimes, gamification would be one of the last things we would implement and the app would usually be published before we'd have a chance to edit it however the game system is one of the only systems that does NOT allow you to edit it at all once the app is published. Since admins are in control of the app itself anyways, I feel like the admins should at least have an option whether they want to maintain control of the game system while the app is published (reset points, add achievements, etc). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use Tier Groups if you want everyone to have customized schedules. Build out the game system first if you plan to use it as changes after publishing are not possible (at the time of this review) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using group tiers saved us hours of work when providing customized schedules for all attendees Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I think CrowdCompass better puts people together and streamlines conferences and meetings. Review collected by and hosted on G2.com.

What do you dislike?

I think CrowdCompass is expensive so I cannot utilize it as much as I would like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CrowdCompass helps us conduct meetings in a more meaningful way. We look like we are really sophisticated by using the app. Review collected by and hosted on G2.com.

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Senior Manager, US Congresses & Events
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

CrowdCompass is really easy to use and program, even when you aren't particularly tech saavy. All of the widgets are self-explanatory, the graphics are listed out with the details of each spec needed per mobile device type, and you can queue up notifications with the click of a button. The icons are customizable and can be updated to fit your specific graphic needs, and it's a seamless update between the data you host in your Cvent Event Management Account into CrowdCompass ... so attendee info, sessions, etc. all populate. It's also a great tool because - once your attendees have it downloaded - it's easy to search for new meetings that you launch within the platform (if public). Review collected by and hosted on G2.com.

What do you dislike?

It's still a little challenging to link all of the content to the right icon, and it can be hard to fit all the info you need on the screen as icons and copy can only be so large/long. I think that's pretty standard for apps, but choosing the dynamic screen can help quite a bit with that if you have a meeting that's driven heavily by an agenda. It's also challenging to have attendees turn off notifications when we really bank on those to get key messages out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving for no paper! It's amazing to not print massive binders and to drive our team to using the app to be sure they get important messages. We can push all content to the app and try to limit the number of calls/texts we get on-site as well. Review collected by and hosted on G2.com.

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Customer Success Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love the technology features that CrowdCompass gave us to add to our event. Even though we hadn't done anything of the sort before, I was confident that CC would be able to fix any problems we had, get our app submitted on time, and provide support as we were planning the event. I did a lot of app demos and the sales experience and the overall interface of CrowdCompass was by far my favorite. I also loved that we had the native app capabilities that allowed the app to refresh itself without counting on a refresh (something that many of our audience don't quite understand.) One of the things that set CrowdCompass apart from other apps were all of the different options when it came to app advertisement and engaging our sponsors. The financial cost of the app is a big investment for our organization, but because there are so many options to advertise, we are able to offer several options, allowing sponsors to choose from multiple price points and features. Review collected by and hosted on G2.com.

What do you dislike?

I was really impressed with the sales experience of CrowdCompass, but I thought the actual process for creating and submitting the app was missing a lot of organization. As a project manager and event organizer, I appreciate when the customer experience is indicative of the care and financial investment that we're making. While I like the app experience and it's aesthetics, the process really lacked a manager or an onboarding process. I think that CrowdCompass has a lot of work to do in this regard. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I opted to create the app in-house, and perhaps that's why I experienced a lot of issues on the process and working with the team, but I would highly suggest getting more information about implementation and the actual process to get from payment to completion. I am sure that our experience would have been different had I opted to let them build the app, but I wouldn't have been able to be as in the trenches and get everything set up the way that I wanted, so I don't know if there's a right answer here. Ask about the process! Even if it's a big company or they seem to have a handle during the sales process, I really recommend understanding what your experience will be on a cerebral level before committing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our audience tends to be comprised of mostly those 50+ who are definitely engaged in the processes that they know and understand, and they have a difficult time accepting new things. We are hoping to help this group get out of the technology rut that they're in so that they can improve their event experience, which also includes using a different app to get their education credit. Using the app costs money, but it is going to save us a lot of money on paper programs and journals in the long run, something that we pay a lot of money for and tends to be wasteful both in time, resources, and environmentally. As a membership organization, it's very important to cater to this large and loyal group, but it's also crucial to look forward and think about how the rest of our members interact and experience events. Going with an app gave us the advantage of appealing to both groups and hopefully teaching those less technologically inclined how easy it can be. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I have not personally used this app but seen the demo and liked it. My co-workers have used it and liked it very much. Review collected by and hosted on G2.com.

What do you dislike?

I do not dislike anything because I have not used it yet Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have not used it yet but I am sure it will let attendees know about up coming sessions and interact with sponsors on the fly. Review collected by and hosted on G2.com.

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Marketing Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

My favorite thing about using CrowdCompass is eliminating the need to print agendas and other materials. Review collected by and hosted on G2.com.

What do you dislike?

Would like to see more gamification options. Perhaps a way to build a mixer into the app. Also, would like to be able to create a post-session survey for each session (this is available in the DoubleDutch app which was recently purchased by Cvent). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend CrowdCompass, especially if you are already a CVENT user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The app has become our single source of information. We communicate multiple times prior to the event, letting our attendees know that there will be no printed agenda and they must log into the app. Our registration staff is prepared to reiterate this to attendees and assist them with logging in. This drives our app usage numbers up. During the event all communication takes place through the app. The completion of the feedback survey is required in order to receive a certificate for contact hours and the survey is only delivered via the app. The presentation slides are attached to each session for download or viewing prior to the event. It has become crucial for us to have all attendees at least minimally active in the app so we can ensure communication during the event is reaching them. The app is easier and faster than drafting and sending emails which may not get read until after the event. Review collected by and hosted on G2.com.

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Marketing Manager, Customer Programs
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Setup is generally straightforward. Mainly, the team who helped with implementation was great. Attendees really enjoyed the interactive nature of the app, and the challenges were a fun way to add in some light-hearted competition. App adoption was far greater than had been with our previous event mobile app as well. Review collected by and hosted on G2.com.

What do you dislike?

Some aspects of the platform weren't especially user-friendly. For example, some items were edited on the admin section, but others were edited at the event section, and it was hard to remember which was edited where. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Disparate event apps that made the user experience very inconsistent, so this was a much more robust and helpful tool for our attendees. Our attendees were much more engaged than before, which led to a better event experience for them overall. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

This tool allows our attendees to have a more personalized experience while on-site and now with virtual events we can use it to increase engagement. Review collected by and hosted on G2.com.

What do you dislike?

As of now, I don't have any downsides to using it. We have been able to use it successfully ing for many events. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Attendees are able to communicate with each other. Session scanning. We've found a way to do touchless check-in for live events. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

We can create an app for an event to help organize information for attendees Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything I dislike about the product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Event attendees would like their information organized Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer