Eventbase Reviews & Product Details

I like Eventbase a lot because of the strong support from the producers who help us move projects forward and answer any questions. They make me feel supported and not alone during the build process with our clients. The integration aspect, especially syncing with RainFocus using the API, is a great feature since it allows most of the information to flow smoothly. I love the different pieces of the mobile app, as they contribute to a robust application. Pulling sessions in from RainFocus and the cool feature tiles add great design and function to the app. The producers' knowledge has been invaluable, enhancing the overall experience with Eventbase. Review collected by and hosted on G2.com.

For the gamification, it'll be great if we didn't have to build out each challenge. It would be cool if there was a way to clone the challenge and then just update the verbiage as needed. Also, with the gamification, there's no way to kick people from the game if we find that they are abusing the terms and conditions. The new producers seem to just need continued training as I found that some of the information I was provided was not accurate. I did find later that Eventbase is in fact capable within the package that we had. Gamification is the hardest part of the initial setup. Review collected by and hosted on G2.com.

I appreciate Eventbase for being a good quality platform with excellent people who have strong knowledge in the events industry. I find the platform easy to set up and support using their professional services team. Their longevity and knowled fo the events industry enables them to know where and when to apply resources effectively to drive new features and capabilities. Review collected by and hosted on G2.com.

Anytime you can create a package price point to support smaller (entry point) budgets, does make adoption easier for potential clients "on the fence." Review collected by and hosted on G2.com.

Eventbase has a rich feature-set and best-of-breed technology partners that enhances the in-person attendee experience. Review collected by and hosted on G2.com.

The only downside is the cost for Tier 2 [and lower] events when budgets are very tight. Still, the account team is very flexible to find a happy medium. Review collected by and hosted on G2.com.

Their customer service and response time is top-notch. Our account manager and producer/team lead are very easy to work with, and they always have a solution to our concern/issue. This is our second year using the app and we look forward to working with them again for the third time.

The app itself very user-friendly compared to the others we had used before. Also, the integration process was quite seamless. Cvent was our registration provider and A2Z was our expo hall management provider. Review collected by and hosted on G2.com.

It can get very pricey, but you get what you pay for! Review collected by and hosted on G2.com.

We've been using Eventbase for our user conference, JNUC, for a few years. It's really been a game changer compared to t he mobile app we were using before. Everything from planning through onsite experience was really well organized making it an overall great experience for our team. And bonus, our attendees really love the app too! We have a high download/user rate and the survey results are always very high for mobile app. Definitely a component to our user conference that we don't see going away any time soon! Review collected by and hosted on G2.com.

Aside from the high cost of the mobile app, some of our attendees have commented that the navigation of the app is sometimes hard to find things.... can be a bit overwhelming with too many features. Review collected by and hosted on G2.com.

They are extremely organized and have very smooth easy internal processes. From the time you call them for a demo, to contracting (which was very easy to get through our procurement team), to actually implementing and building the app and post event follow up. Their app shines well above others that we have used over the last 10 years.

Customer Service is top notch, they always answer in a timely fashion. The features that this app has is by far the top runner...our attendees love the maps once onsite.

We have used this app going on 3 years now and I don't see us changing anytime soon. Review collected by and hosted on G2.com.

I'd like to see a smoother integration with RainFocus - it's not terrible but there is some room for improvement. The price, but this also goes along the lines of you pay for what you get so I can't really call this a dislike... Review collected by and hosted on G2.com.

I like the professional look, the ease of use for the conference attendee, the way it handles gamification and the ways in which we were able to customize our event app. The Eventbase team as a whole was very responsive from the start of the sales process to the end of the project. I appreciate the organized project management that kept everyone aware of their due dates and assignments. Eventbase easily integrated with our other event products. Review collected by and hosted on G2.com.

Eventbase Manager can be a little confusing, especially if you are not using the system regularly. You should also make sure you have some design resources at your company to provide images and design direction - this is not a turn-key app build. You get out of Eventbase what you put into it. The extra effort can result in an app that is well integrated into your conference. Review collected by and hosted on G2.com.

Eventbase saves us hundreds of manhours each month with its self-serve events app solution. Their production team is friendly and helpful, keeping our projects running on time. Best of all, they integrate pretty seamlessly with Rainfocus, our main event registration and booking software. Review collected by and hosted on G2.com.

This may be more of a Rainfocus limitation, but it would be great if users could retain their user sessions on more than one device. Currently, if a user logs into their account on the app, it logs them out of their session on their tablet. Review collected by and hosted on G2.com.

What's best about Eventbase is their deep understanding of the event industry combined with their ability to deliver reliable, scalable mobile apps. Having worked with them for over a decade, we’ve consistently seen how they not only meet the core needs of event attendees, but they also help us stand out by integrating innovative features and providing technical expertise. Their commitment to ensuring our events are unique and successful has made them an invaluable partner. Review collected by and hosted on G2.com.

There isn’t much to dislike about Eventbase, as we’ve had great success with the SXSW mobile apps they’ve developed for us. Any minor issues that have arisen are typical of highly technical solutions and tend to resolve themselves as the project progresses. Eventbase has always been proactive in addressing concerns and ensuring the final product meets our expectations. Review collected by and hosted on G2.com.

I love how easy it is to use. Navigating Eventbase manager never seems tedious, everything makes sense. If you do need assistance or forget how to use something on the platfform, they have a great team that will help assist you! I also really appreciate the project timeline, I always knew when something was due and the specs/details on what was needed. Review collected by and hosted on G2.com.

I wish EBM was mobile app friendly, that'd make it a lot easier when you're floating around the event. Review collected by and hosted on G2.com.