Eventbase Reviews & Product Details

Our experience working with Eventbase has been incredible year over year, and I attribute much of that success to the strong partnership we've built with their team. Our Event Success Manager, Jennifer, has been exceptional to work with. The mobile app was consistently the one tool I managed that I never had to worry about because I knew I could count on the Eventbase team to deliver. Their reliability, responsiveness, and understanding of our needs made the entire process seamless. From a platform perspective, Eventbase Manager was intuitive and easy to navigate. I especially appreciated the new bulk notification upload feature, which streamlined our workflow and saved us a significant amount of time. Having our RainFocus integration specialist participate in our weekly calls was also incredibly valuable, helping us maintain momentum and keep integrations moving forward. The setup process was equally smooth, largely because of our longstanding partnership. The Eventbase team understands how we use the app, our event requirements, and what matters most to our team, which makes each year's implementation that much easier. Overall, I couldn't be happier with our experience. Beyond the technology itself, it's the people, consistency, and trust we've built with the Eventbase team that truly sets this partnership apart. Review collected by and hosted on G2.com.

I think some of the analytics could be improved, though it doesn't affect my use of Eventbase significantly. Whenever I had questions or was confused, Jennifer helped me find a clear answer. Review collected by and hosted on G2.com.

I really like how user-friendly EventBase Manager (EBM) is, especially since I handle a lot of the backend setup for our app and need regular access to EBM. I also really appreciate the team at Eventbase—they’re consistently available to help troubleshoot any issues, from initial setup through the event itself and even post-event. Review collected by and hosted on G2.com.

We used the attendee checklist feature this year, and I wasn’t a fan of how plain the text looks. It would be great to have basic formatting options and the ability to add buttons, rather than relying on hyperlinked text. Review collected by and hosted on G2.com.

They are an amazing team to work with, always on top of the ball and able to accommodate our needs. Review collected by and hosted on G2.com.

Not much, my 1 complaint is the need to use HTML to design content pages Review collected by and hosted on G2.com.

I like Eventbase a lot because of the strong support from the producers who help us move projects forward and answer any questions. They make me feel supported and not alone during the build process with our clients. The integration aspect, especially syncing with RainFocus using the API, is a great feature since it allows most of the information to flow smoothly. I love the different pieces of the mobile app, as they contribute to a robust application. Pulling sessions in from RainFocus and the cool feature tiles add great design and function to the app. The producers' knowledge has been invaluable, enhancing the overall experience with Eventbase. Review collected by and hosted on G2.com.

For the gamification, it'll be great if we didn't have to build out each challenge. It would be cool if there was a way to clone the challenge and then just update the verbiage as needed. Also, with the gamification, there's no way to kick people from the game if we find that they are abusing the terms and conditions. The new producers seem to just need continued training as I found that some of the information I was provided was not accurate. I did find later that Eventbase is in fact capable within the package that we had. Gamification is the hardest part of the initial setup. Review collected by and hosted on G2.com.

I appreciate Eventbase for being a good quality platform with excellent people who have strong knowledge in the events industry. I find the platform easy to set up and support using their professional services team. Their longevity and knowled fo the events industry enables them to know where and when to apply resources effectively to drive new features and capabilities. Review collected by and hosted on G2.com.

Anytime you can create a package price point to support smaller (entry point) budgets, does make adoption easier for potential clients "on the fence." Review collected by and hosted on G2.com.

Eventbase has a rich feature-set and best-of-breed technology partners that enhances the in-person attendee experience. Review collected by and hosted on G2.com.

The only downside is the cost for Tier 2 [and lower] events when budgets are very tight. Still, the account team is very flexible to find a happy medium. Review collected by and hosted on G2.com.

Their customer service and response time is top-notch. Our account manager and producer/team lead are very easy to work with, and they always have a solution to our concern/issue. This is our second year using the app and we look forward to working with them again for the third time.

The app itself very user-friendly compared to the others we had used before. Also, the integration process was quite seamless. Cvent was our registration provider and A2Z was our expo hall management provider. Review collected by and hosted on G2.com.

It can get very pricey, but you get what you pay for! Review collected by and hosted on G2.com.

We've been using Eventbase for our user conference, JNUC, for a few years. It's really been a game changer compared to the mobile app we were using before. Everything from planning through onsite experience was really well organized making it an overall great experience for our team. And bonus, our attendees really love the app too! We have a high download/user rate and the survey results are always very high for mobile app. Definitely a component to our user conference that we don't see going away any time soon! Review collected by and hosted on G2.com.

Aside from the high cost of the mobile app, some of our attendees have commented that the navigation of the app is sometimes hard to find things.... can be a bit overwhelming with too many features. Review collected by and hosted on G2.com.

They are extremely organized and have very smooth easy internal processes. From the time you call them for a demo, to contracting (which was very easy to get through our procurement team), to actually implementing and building the app and post event follow up. Their app shines well above others that we have used over the last 10 years. Customer Service is top notch, they always answer in a timely fashion. The features that this app has is by far the top runner...our attendees love the maps once onsite. We have used this app going on 3 years now and I don't see us changing anytime soon. Review collected by and hosted on G2.com.

I'd like to see a smoother integration with RainFocus - it's not terrible but there is some room for improvement. The price, but this also goes along the lines of you pay for what you get so I can't really call this a dislike... Review collected by and hosted on G2.com.

I like the professional look, the ease of use for the conference attendee, the way it handles gamification and the ways in which we were able to customize our event app. The Eventbase team as a whole was very responsive from the start of the sales process to the end of the project. I appreciate the organized project management that kept everyone aware of their due dates and assignments. Eventbase easily integrated with our other event products. Review collected by and hosted on G2.com.

Eventbase Manager can be a little confusing, especially if you are not using the system regularly. You should also make sure you have some design resources at your company to provide images and design direction - this is not a turn-key app build. You get out of Eventbase what you put into it. The extra effort can result in an app that is well integrated into your conference. Review collected by and hosted on G2.com.