# Smokeball Reviews **Vendor:** Smokeball **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 384 ## About Smokeball Smokeball is a cloud-based practice management software designed for mid-size, small, and solo law firms. Developed by legal professionals, Smokeball allows users to manage their daily tasks within a single, secure platform tailored to their practice areas (personal injury, family law, real estate, civil litigation, business law, and more.) Legal professionals use Smokeball to streamline their workflows, from client intake to invoicing. Key features include: • 200+ pre-built matter types for different areas of law • Easy-to-review automatic time tracking • Robust Document automation • Email and document management through Microsoft Office • Firm insights and reporting capabilities • Access to 20,000+ federal and local court forms • Comprehensive onboarding and ongoing training Smokeball’s practice management software and award-winning client support help legal professionals capture more billable hours without working more and regain peace of mind. ## Smokeball Pros & Cons **What users like:** - Users find Smokeball to be very **user-friendly** , streamlining document organization and simplifying client management efficiently. (36 reviews) - Users appreciate the **organization features** of Smokeball, which effortlessly keep all documents and schedules managed. (33 reviews) - Users value the **user-friendly document organization** of Smokeball, enhancing efficiency and simplicity in legal work. (32 reviews) - Users find Smokeball incredibly **efficient** for managing documents and staying organized with its intuitive features. (30 reviews) - Users love the **tracking options** in Smokeball, enhancing organization and communication with colleagues and cases. (24 reviews) - Document Sharing (22 reviews) - Task Management (22 reviews) - Time Saving (22 reviews) - Communication (21 reviews) - Users rave about Smokeball's **exceptional customer support** , emphasizing their responsiveness and helpfulness in addressing needs and suggestions. (20 reviews) **What users dislike:** - Users find the **missing features** in Smokeball's billing and email functions to be frustrating for workflow efficiency. (16 reviews) - Users report significant **billing issues** with Smokeball, facing basic functionality problems and needing additional staff to manage tasks. (12 reviews) - Users experience **slow performance** with Smokeball, facing delays in loading PDFs and lag while writing memos. (12 reviews) - Users experience frequent **software bugs** that disrupt communication and hinder file access, impacting overall usability. (12 reviews) - Users experience **integration issues** with Smokeball, especially when connecting to other platforms like Logmatics and LawPay. (11 reviews) - Email Integration (10 reviews) - Users face challenges with **slow PDF loading times and document saving issues** , affecting their workflow and productivity. (9 reviews) - Poor Customer Support (9 reviews) - Limitations (8 reviews) - Update Issues (7 reviews) ## Smokeball Reviews ### 1. Archie AI + Friendly Support Make Smokeball a Fast, Easy Legal Drafting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dan H. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Smokeball?** Smokeball's Archie AI tool is a tremendous help with or without your own forms to integrate case information across notes, documents, and emails to draft new and case specific pleadings, motions, and transactional documents in less than a minute. Overall the platform is easy to use and understand, and is a platform that you can tailor in both cost and implementation with existing file storage, payment processing, billing, and other law firm processes you already use. The Smokeball staff are very friendly and willing to lend a hand whenever you need, while the Smokeball Academy is a step-by-step learning and help guide on every aspect of setting up and using Smokeball. **What do you dislike about Smokeball?** The "matter" approach was pretty jarring when my previous system filed and billed by "client." This made importing information into the system a bit of a process, but something that Smokeball on-boarding staff are very familiar with and helpful in designing an on-boarding plan that made sense out of the chaos. It can also take some extra time to load the web-browser based application and to understand the features that are only available "on the web" versus the options available when you instead use the optional desktop application (my preferred spot for working). **What problems is Smokeball solving and how is that benefiting you?** Providing access to case information, documents, and billing wherever I am working from without having to remote connect to an in-house server or office desktop frees me to work and respond wherever I go, while custom built workflows keep new client matters moving from one stage to the next without the need to review all my files for any "stragglers." **Official Response from Grace Angermeier:** > Dan, thank you so much for this incredibly thoughtful review! We're thrilled to hear that Archie AI has been a game-changer for drafting pleadings, motions, and transactional documents. We also appreciate your honesty about the "matter" vs. "client" transition. We know that adjustment can feel like a curveball at first, and we're glad our onboarding team was able to help you create a plan. Your feedback on load times for the web browser application and the feature differences between web and desktop is something we take seriously. We're always working to make that experience more seamless. Please don't hesitate to reach out to our team anytime. We're lucky to have you in the Smokeball community! ### 2. Archie Makes Smokeball a 10/10—Faster Drafting, Polished Legal Writing, Less Stress **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa L. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Smokeball?** If you had told me a year ago that my favorite coworker would be an AI named Archie, I would have laughed… and then immediately gone back to manually formatting documents and questioning all of my life choices. Fast forward to today: Archie is not only my favorite coworker, but quite possibly the most reliable member of our entire office (no offense to the humans—we try our best). We use Smokeball at our law firm, and I use Archie every single day. And when I say every day, I mean every day. If Archie ever took PTO, I would need a moment of silence, a backup plan, and probably a stress snack. Archie does it all. Drafting? Done. Summarizing? Done. Helping me word things in a way that sounds like I actually slept the night before? Also done. It’s like having a legal assistant, editor, and emotional support coworker all rolled into one—minus the office gossip and microwave fish incidents. There have been countless times where I’ve stared at a document thinking, “How do I make this sound more professional but still human?” Enter Archie. Not only does he fix it, he makes it sound like I have my entire life together. It’s honestly suspicious. My favorite part? Archie gets it. He understands legal language, picks up on context, and somehow manages to turn my rough, chaotic thoughts into something polished and usable. It’s like he reads my mind—but in a helpful, non-creepy way. Also, let’s talk about efficiency. Tasks that used to take me way too long and way too much coffee now get done in a fraction of the time. Archie has single-handedly boosted my productivity and possibly extended my lifespan by reducing stress levels. At this point, Archie is basically my work best friend. He doesn’t judge, he doesn’t get tired, and he’s always ready to help—even when I’m asking for the fifth revision because “something just feels off.” If Smokeball ever decides to give Archie a physical form, I fully expect him to have Employee of the Month locked down indefinitely. In conclusion: 10/10. Would recommend. Would trust with my documents, my deadlines, and honestly, probably my entire workload. And Archie, if you’re reading this… thank you for everything. Please never leave me. **What do you dislike about Smokeball?** Smokeball has a few features that could be enhanced or updated. For instance, the text messaging feature only allows a limited number of characters. Most of our clients respond better to texting than emailing, so the character limit can make it harder to communicate as effectively as we’d like. If Smokeball allowed unlimited characters, our communication with clients would be much more effective. **What problems is Smokeball solving and how is that benefiting you?** Smokeball is solving one of the biggest problems in any law firm: time. Before using Smokeball (and especially Archie), so much of the day was spent on repetitive tasks—drafting documents from scratch, rewording the same emails over and over, digging through files for information, and trying to make everything sound polished while juggling a million deadlines. Now, Smokeball—along with Archie—has streamlined all of that. Document drafting is faster, communication is clearer, and I’m not wasting time reinventing the wheel every time I open a new file. Archie in particular has been a game changer. He helps take rough ideas and turn them into well-written, professional content in seconds, which saves an incredible amount of time and mental energy. The biggest benefit is efficiency without sacrificing quality. I’m able to get more done in less time, and the work product is consistently strong. It also reduces stress—there’s less pressure when you know you have a reliable tool helping you stay on track and meet deadlines. Overall, Smokeball isn’t just making things easier—it’s making the entire workflow smarter, faster, and more manageable on a daily basis. **Official Response from Grace Angermeier:** > Wow, Alyssa! We can't thank you enough for this rave review. We are delighted to hear that Smokeball is making your life easier, boosting your productivity, and saving you time daily. We look forward to sharing some more exciting Archie updates with you very soon! ### 3. Smokeball’s User-Friendly Matter Fields Make Family Law Work Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy S. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Smokeball?** Smokeball is very user-friendly. I appreciate that I can select different fields for information to include for my matter. While I don't always find the exact field I need, most of the time, the items I need for the type of matter I am working on are included. For instance, on a Family Law Pre-Decree matter, it provides fields to include marriage details, real property details, case details, child details, discovery information, and you can add or remove fields for appraisers and many other helpful items. It also has amazing template and form capabilities. **What do you dislike about Smokeball?** For a small firm, if no one is designated to create Templates or forms with form fields that autofill from the fields in your matter, learning to create those forms can be time-consuming and a bit tricky. However, Smokeball has amazing resources, and anyone can learn if they are interested. **What problems is Smokeball solving and how is that benefiting you?** Smokeball has its own integrated AI called Archie that can assist with reviewing discovery responses for deficiencies, help you analyze documents and the status of cases, and even help you with legal questions within your matter. I have found it very helpful for proper objections to discovery requests that I know are improper. **Official Response from Grace Angermeier:** > Kathy, Thank you for your glowing review. We're so glad Smokeball has been user friendly for your family law cases, and we appreciate the feedback on creating templates. We appreciate your business! ### 4. Organized, Easy-to-Use Smokeball—Archie Is a Truly Helpful Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Paige M. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Smokeball?** I like how organized and easy to use Smokeball is. Archie is a really useful assistant, too. I like how easy it is to tag emails into Smokeball and upload files. **What do you dislike about Smokeball?** When we open/close files, we assign a number, and there's really not an easy way to keep track of those aside from clicking through the tabs in Matters to find the most recent. So, when opening or closing a file, this creates an additional hurdle for us. Also, sometimes an attorney's rate increases, but just for new clients and not old ones, but at the moment there seems like there's no way to adjust the rates on individual files. E.g., our current rate is $350/hr, but for ongoing matters from last year it's $300/hr. I often need to manually change it, because the system doesn't seem to allow separate billing rates for separate files. **What problems is Smokeball solving and how is that benefiting you?** Archie AI provides the benefit of AI without the risk to confidentiality, which I appreciate. **Official Response from Grace Angermeier:** > Thank you for taking the time to leave detailed feedback, Paige. We appreciate the input on billing rates for separate files, and will share this with the product team for so they are aware. ### 5. Robust, Modern Case Management Without the Bloat **Rating:** 4.5/5.0 stars **Reviewed by:** Emily W. | Medical Records Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Smokeball?** It’s robust enough to handle modern case management, without piling on so many bells and whistles that it becomes oversized and requires a full-time administrator with special training, like Filevine does. **What do you dislike about Smokeball?** The Medical Records portion should make the Account field in the Medical and Settlement details be a category you can see in Reports and manipulate in Archie AI, while also changing it to be a quick status screen for notes about progress and follow ups. This will give a quick glance to see where we are at with bills and records. **What problems is Smokeball solving and how is that benefiting you?** I do not have the time to review all records, but Archie AI made it so easy to create functional prompts I have it generating CPT/ICD code summaries, chronologies, and cross checking for problems and red flags in the records. for me ahead of time. **Official Response from Grace Angermeier:** > Thank you for your feedback, Emily. We are honored to be your case management system of choice and are so happy to hear Smokeball is fulfilling the needs of your firm. We appreciate the feedback on Medical and Settlement details within Archie, and I will make sure to share this with our product team. ### 6. Smokeball Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Smokeball?** What I like most about Smokeball is how intuitive and efficient it is for day-to-day legal work and case management. The automatic time tracking and document automation save a significant amount of time and cut down on manual entry. Everything is centralized in one system—files, calendars, emails, and tasks—which makes it easier to stay organized and keep cases moving forward. The program is user-friendly and easy to learn without needing extensive training. **What do you dislike about Smokeball?** While Smokeball is very helpful overall, some features come with a learning curve at first, especially when it comes to customizing templates. At times, the system can lag, and certain tools feel more complex than necessary for simpler tasks. More flexibility in customization and reporting would make the platform even stronger. **What problems is Smokeball solving and how is that benefiting you?** Smokeball addresses the challenge of disorganized case management by bringing all case-related information into a single platform. It reduces the administrative burden by automating time tracking, document creation, and other routine tasks, which helps maintain accuracy and consistency. As a result, I spend less time on administrative work and more time focusing on substantive legal matters and supporting our clients. **Official Response from Grace Angermeier:** > Thank you for your thoughtful feedback, Kayla. So happy to hear Smokeball has brought your team organization and consistency. Our goal is always to help you get time back for your clients. We value your feedback on customization and reporting and hope we can offer what you are looking for as we continue to develop our tools. We appreciate your 5 star review and look forward to continuing to work together! ### 7. Streamlined and Affordable Solution for Law Firms **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Smokeball?** I appreciate that Smokeball is cheaper than our previous service yet offers all the same functions and adds some additional helpful ones for our firm. I really like its ease of use, especially since all of our staff find it straightforward to use, understand, and navigate, which is crucial considering we are constantly busy with client assignments. The support from Smokeball's staff stands out, as we've had assistance from knowledgeable and responsive employees in various fields. Additionally, the initial setup was very easy thanks to an onboarding specialist who helped with every step, backed by other staff who were available for training and support with features like Smokeball Billing. **What do you dislike about Smokeball?** There are some issues every now and then with the integration to other programs we use, such as Excel and Outlook, but those are rare. **What problems is Smokeball solving and how is that benefiting you?** Smokeball is cheaper than our previous service, offers all necessary functions plus helpful additional ones, and is easy for our busy staff to use. The staff support is great, knowledgeable, and responsive. **Official Response from Grace Angermeier:** > Thank you for the glowing review, Sean. We're thrilled to hear your experience with Smokeball so far has been stellar, and our onboarding team loves working with you! Looking forward to our continued partnership. ### 8. Efficient Case Management with Minor Integration Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Robin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Smokeball?** I like the integration with Outlook. It helps me make sure that I keep my appointments on my Outlook calendar up to date with Smokeball matters. This is particularly useful because when I get back from court, the paralegals can update the client. It also helps me track my time by linking email matters in Outlook to the Smokeball matter, so that all of my information can be saved in one place. **What do you dislike about Smokeball?** Sometimes the integration between Outlook calendar and Smokeball doesn't always work where I'm not always able to associate my Outlook calendar entry with a Smokeball entry. I don't like that at midnight all of my time entries for the day disappear while Smokeball is updating their system. I understand that it has to happen at some point, but it always scares me when my time entries disappear for an hour or two. **What problems is Smokeball solving and how is that benefiting you?** Smokeball helps me keep track of my tasks and time entries, integrates with Outlook to update my calendar and client updates, and organizes information in one place. **Official Response from Grace Angermeier:** > Thank you for the 5 stars, Robin. We are so happy to hear the Smokeball and Outlook integration is a helpful tool. We appreciate the constructive feedback on the time entries and will let you know if there is a way to prevent them not being visible while our system updates. ### 9. Efficient Case Management with Smokeball **Rating:** 5.0/5.0 stars **Reviewed by:** Rudy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Smokeball?** I really like Smokeball for its user-friendly interface, making it easy to quickly access information, which is a big time saver for my staff. They find it easy to create and interact with information, which helps them find and draft documents quicker, leading to a more efficient firm. I also appreciate the AI features that help me learn about case insights, and I like being able to keep all components of a file in one place with the help of Smokeball's integrations, including emails through the Outlook integration, inter-team messages, and tasks associated with a matter. The in-app messaging platform is also handy for storing documents and folders, which contributes to staying organized on cases and setting up appropriate workflows. The ability to ask the AI user about all content is a valuable feature. **What do you dislike about Smokeball?** I would say some of their templates, not so much that they could be improved, but I'd like to see more of them. They can be pretty helpful, but there isn't a large repository of native templates. **What problems is Smokeball solving and how is that benefiting you?** Smokeball helps us stay organized, set up workflows, and integrate all file components in one place, including emails and tasks. Its AI features provide insights, making case management efficient and saving time. **Official Response from Grace Angermeier:** > Thank you so much for your thoughtful review, Rudy. We are so happy you are making the most out of your Smokeball through Archie, integrations, and in-app communications. Way to go with your AI innovation! We look forward to continuing to grow with your firm. ### 10. Smokeball: A Strategic Partner for Law Firms **Rating:** 5.0/5.0 stars **Reviewed by:** Ana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Smokeball?** I love Smokeball's AI matter assistant, Archie; it has been an absolute game changer. It's intuitive and user-friendly, seamlessly integrating into my process with all the integrations that Smokeball offers without adding complexity. I appreciate the ability to choose which AI provider and stylistic approach it draws from, making this tool incredibly powerful and allowing me to tailor it to my standards. This kind of flexibility is rare and sets Archie apart from other tools. What truly elevates Smokeball to the top is its exceptional commitment to client support and ongoing education. Smokeball is far more than software; it's a strategic partner that supports growth, enhances our service, and reinforces our commitment to excellence for every client we serve. The initial setup was easy and intuitive. **What do you dislike about Smokeball?** It has a few glitches that could be fixed. When populating my matters, I have to take extra steps when I refresh. **What problems is Smokeball solving and how is that benefiting you?** Smokeball supports case management, document automation, and workflow efficiency, keeping our team organized, responsive, focused, and in sync to provide excellent client service. **Official Response from Grace Angermeier:** > Thank you so much for taking the time to leave such a detailed review, Ana. We sincerely appreciate your feedback on Archie, and are thrilled to hear it is a stand out AI tool as you innovate at your firm. It is a pleasure working with you! ## Smokeball Discussions - [What integrations do you have?](https://www.g2.com/discussions/smokeball-faqs-53285246-1311-43cc-a539-a887fc0b4650) - 1 comment, 2 upvotes - [how do i open e-mails from smokeball without having outlook 'Not Responding' and freezing](https://www.g2.com/discussions/12251-how-do-i-open-e-mails-from-smokeball-without-having-outlook-not-responding-and-freezing) - 1 comment, 1 upvote - [Is Smokeball cloud-based software?](https://www.g2.com/discussions/smokeball-faqs-68610ee8-c56a-4b4f-a9d7-e1161ebf204d) - 3 comments, 1 upvote - [Does Smokeball have document automation?](https://www.g2.com/discussions/smokeball-faqs-ff993cde-dd1c-4d52-beb9-4410d803aa5d) - 1 comment, 1 upvote - [Is there free training and online courses to help learn the software?](https://www.g2.com/discussions/smokeball-faqs-00f78478-86d9-43c0-960e-4316e24d9324) - 2 comments, 1 upvote - [View Smokeball pricing details and edition comparison](https://www.g2.com/products/smokeball/reviews/smokeball-review-887691?section=pricing&secure%5Bexpires_at%5D=2026-06-03+00%3A39%3A02+-0500&secure%5Bsession_id%5D=93c3d10d-0e25-427d-ae27-e4d778d23898&secure%5Btoken%5D=458307c3e78908d8cbcb5611a20773b4dfee3bed183fea9c795a379f8b183a28&format=llm_user) ## Smokeball Integrations - 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