Smokeball Reviews & Product Details

Smokeball has been one of the best tools we’ve implemented in our firm. The platform is intuitive, streamlines tasks that used to take a lot of time, and makes managing files, documents, and calendars incredibly efficient.

The document automation and templates are excellent, helping us work with more accuracy and speed. The automatic time tracking feature is also extremely helpful and gives us a clear, effortless record of our work.

Their customer support is outstanding—they respond quickly, offer clear solutions, and consistently provide great guidance.

Overall, Smokeball has improved our organization, productivity, and the quality of service we deliver. Highly recommended for any firm looking to optimize their daily workflow. Review collected by and hosted on G2.com.

I can´t connect it to my new outlook and sometimes have trouble downloading documents Review collected by and hosted on G2.com.

Smokeball has been a very helpful tool for our practice. It does an excellent job of collecting all the necessary information for each matter in one place, which helps cases organized and easy to manage. The reporting features are especially useful, with the ability to split and filter information by attorney, making oversight and tracking much more efficient. Invoicing and billing are straightforward, seamless, and save a significant amount of time. Overall, Smokeball has improved both our workflow and efficiency. Review collected by and hosted on G2.com.

The reporting functionality is somewhat limited, as there is no option to create fully custom reports. Additionally, the system does not currently offer a dedicated option for healthcare related matters, which would be beneficial for practices in that area. It would also be helpful to have a popup or real-time notification when sending messages to coworkers to ensure timely awareness and responses. Review collected by and hosted on G2.com.

I am happy with the software itself and the customer support. Review collected by and hosted on G2.com.

It is loosing its pricing competitiveness which was a big reason for our transition to Smokeball in the first place. I am at the end of my first 36 month contract and the renewal fees have nearly DOUBLED which is hard pill to swallow. There is no real way to reduce fees without substantial loss in features which made Smokeball attractive in the first place. While they offer different pricing/feature levels, if you want the features of automated precedents and autotime there is virtually no saving compared to their top-tier pricing due to how expensive they've made addons. Their second tier product has options to include $107 worth of addons when their first tier product includes them all for an additional $50. Even if you just choose 1 addon, the savings are negligible compared to the top tier product.

Smokeball has virtually caught up in pricing to the product offering we left to transition to Smokeball. Very disappointing. Review collected by and hosted on G2.com.

Smokeball listens to all our ideas/suggestions and works to solve or implement them!

We've used Smokeball since it came over to the US and they are the BEST. Their responsiveness, communication and innovation are 2nd to none.

During our use they are constantly adding new and exciting features to make our firm run smoother and give us time to serve more clients more efficiently. Review collected by and hosted on G2.com.

Not much! Opening a file and setting up your templates takes time, but it saves a TON of time going forward. Review collected by and hosted on G2.com.

Smokeball is very efficient. A lot of thought has gone into making processes quick and efficient.` Review collected by and hosted on G2.com.

The accounting feature aren't as robust as the case management features. It doesn't handshake with Quickbooks well. Review collected by and hosted on G2.com.

Our firm has used this software since 2017, it is a comprehensive tool for all of our practice areas that is easy to use. They are constantly making changes and updates to the software which allow us to use it across all of the departments at our general practice firm. Many useful features for communicating seamlessly with clients, uploading and organizing data, creating and housing documents and the new AI feature is hugely beneficial. Review collected by and hosted on G2.com.

We have had a few glitches with the billing portion since using it in 2024. Review collected by and hosted on G2.com.

Our office has used Smokeball for 10 years and it has greatly increased our efficiency with the automation of documents and file set up. Once contacts are established, it's very easy to open a new file quickly. Our office is real estate closings only and is very document intensive, so the automation is a key function that we rely heavily on. Review collected by and hosted on G2.com.

We'd appreciate greater interaction with the support team in terms of what upgrades and fixes are to be included in a future release. Review collected by and hosted on G2.com.

What is best about Smokeball is how it is easy to understand after you master the basics. At first, it was a bit confusing, however, the billing customer service department was extremely helpful with the transition and frequent use. I literally would reach out for help because it seemed impossible to master it. Through the exceptional billing training from Sara and Maureen, they showed me several features to help me out with invoice reports. With this being said, it was an easy implementation and integration using Smokeball compared to the former platform the firm used. Review collected by and hosted on G2.com.

What is least helpful about Smokeball is scheduling assistance from billing. It is like trying to schedule a doctor's appointment. The dates are all booked up well into the following week and you have to wait several days just to speak to someone. #SorryNotSorry Review collected by and hosted on G2.com.

The platform is extremely user-friendly and easy to navigate Review collected by and hosted on G2.com.

It has a tendency to freeze up sometimes. Easy fix though. Review collected by and hosted on G2.com.

Smokeball automatically tracks what you do within the software—emails, documents, calls, and tasks—so lawyers can bill accurately without having to manually log every minute. This helps improve billable hours and reduces revenue loss. Smokeball includes a huge template library and document automation tools, letting you generate standard legal documents quickly and with fewer errors. This can save a massive amount of time in high-volume practices. Review collected by and hosted on G2.com.

It’s very Windows- and desktop-based.

If you're on Mac or want to run your firm from mobile devices or a browser, Smokeball isn’t as flexible as cloud-native tools like Clio. Review collected by and hosted on G2.com.