# Smith.ai Virtual Receptionists Reviews **Vendor:** Smith.ai **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 73 ## About Smith.ai Virtual Receptionists Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus a risk-free 30-day, money-back guarantee. We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $95/month. With 7,000+ integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus Zapier and Make, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently. ## Smith.ai Virtual Receptionists Reviews ### 1. Usually reliable service **Rating:** 3.5/5.0 stars **Reviewed by:** Rhonda A. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2025 **What do you like best about Smith.ai Virtual Receptionists?** Usually reliable, pleasant receptionists **What do you dislike about Smith.ai Virtual Receptionists?** You dont always get the same person so service can be hit or miss **Recommendations to others considering Smith.ai Virtual Receptionists:** Make sure you give them a detailed script and call once in awhile to see how your calls are being answered **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Answering my phones ### 2. Knowledgeable partners for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Belinda K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smith.ai Virtual Receptionists?** The best feature that we've noticed so far about Smith.ai is the communication. They are completely transparent, detailed, and straightforward in all interactions. This has been the case from our onboarding specialist Daniel, to our account executive Andrew, and the miscellaneous support staff with whom I've also had the pleasure of corresponding. They are always very prompt in their response. It's also clear that they not only communicate well with their clients, but they communicate well internally. **What do you dislike about Smith.ai Virtual Receptionists?** So far we haven't run into much to dislike. I anticipate there could be bumps in the road in the future as that's how life goes, but I have trust in the organization (based on my experience so far) that we'll be able to resolve any issues that arise. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We have worked with several answering services in the past but were never able to find the right fit of both quality reps answering our phones and no missed calls. It seemed as though if you went with a bigger service who wouldn't miss a call, you lost a lot of that consideration for the person who was on the phone. The focus was more on quantity, not quality. Then when we moved to another service who was able to provide high quality interactions, we had missed calls. We are newer to Smith.ai but I have a lot of confidence that we found the right balance here. So far, no missed calls at all, and our clients have been happy with the service. Additionally, they are able to leverage the use of tech to really enhance the service we receive. They communicate seamlessly through email alerts, a virtual dashboard, and are always prompt to respond to any questions. We also are receiving a lot more detailed service from Smith.ai than we've ever had before. For example, we are able to define a list of contacts that will always bypass the answering service. So if a family member calls, we aren't charged for that interaction. That's a nice feature that shows they've poured a lot of consideration and effort into their setup. ### 3. Smith.ai has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Joelle T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Smith.ai Virtual Receptionists?** They are polite, they will book appointments on my calendar and they will do return calls as well if I see that someone just needs a simple answer to a question or a piece of information. **What do you dislike about Smith.ai Virtual Receptionists?** There is nothing that I dislike about the Virtual Receptionists. **Recommendations to others considering Smith.ai Virtual Receptionists:** Start with the smallest package to see if this is a solution for you, be sure to have a calendar link so that the receptionist can offer the caller an appointment. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I simply could not keep up with the phone calls that were coming into my personal cell phone. At times it was overwhelming and I simply would not answer. However in my business missed phone calls are missed opportunities so I needed a solution. ### 4. Senior Case Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly D. | Sr. Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Smith.ai Virtual Receptionists?** One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that. **What do you dislike about Smith.ai Virtual Receptionists?** The main flaw with the software is that when you are on the dashboard and click into a lead to view the call details, whenever you back out of the lead it takes you all the way to the dashboard landing page and therefore the most recent call list. It is not a big deal but rather an annoyance as sometimes we audit calls that are several pages into the history list and it requires a few extra clicks to navigate back to the section of calls. **Recommendations to others considering Smith.ai Virtual Receptionists:** Smith.Ai has been a breeze to work with from the onboarding process through the sometimes weekly account touches from their customer service team. Making updates to our script and call handling instructions is simple and they are happy to make adjustments to help us fine tune the process for handling prospect calls. The software is easy to use and enables us to listen to call recordings, read call transcripts, block unwanted callers or forward current clients directly to the office, all from the dashboard. Smith.Ai's customer service is prompt in their responses to any issues that come up and are fair with their call credits when needed. All of their receptionists are either native English speakers or are fluent in English as their second language and we have never had a communication issue with our callers not being able to understand the receptionist or questioning if they are based in the US. We have been utilizing their services for 1.5 years after trying 4 other answering services and are very satisfied with the company thus far. We prefer their method of charging per call rather than charging per minute. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We are a wealth management firm who needed a service to field calls for us on the weekends when we run a TV and Radio show where prospects are encouraged to call in to schedule an appointment. Smith.Ai has receptionists staffed to take calls that come in between 11:30pm and 12:30am. Having receptionists available at all times of the day has allowed us to run more shows and at odd times of the day without fear of missing a prospect call. One feature we love is that they will return a call to someone if the call is dropped or if they for some reason are not answered the first time and have to leave a voicemail, the receptionists are quick to call them back. We have about a 55%-60% booking ratio and anyone they cannot set an appointment for, they provide detailed notes as to why they were not able to schedule the prospect. Smith.Ai receptionists allow us to qualify prospects more efficiently as we have them ask certain questions that our staff can use to further qualify them on Monday mornings when we call everyone back ourselves. **Official Response from Maddy Martin:** > Thank you for your review, Kimberly! We're happy to handle calls and capture detailed information that syncs with your CRM for your business! ### 5. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Smith.ai Virtual Receptionists?** They are responsive and they allow you to provide them with your own script. **What do you dislike about Smith.ai Virtual Receptionists?** Sometimes, they miss calls. It is rare, but I notice that it happens over the weekends. **Recommendations to others considering Smith.ai Virtual Receptionists:** I used Ruby Answering Services before, but I like SMITH AI better. SMITH AI is more affordable. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** When our receptionist is unable to handle all of the calls, is unavailable, or is on vacation, the answering service saves the rest of the staff from having to handle the receptionist role. ### 6. Minimal investment; Maximum results **Rating:** 5.0/5.0 stars **Reviewed by:** Lejla M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Smith.ai Virtual Receptionists?** Scalability: sometimes we do not have a high volume of calls, but becuase we have Smith AI we are not worried about not having enough work for our team. Virtual receptionists adapt to the changes, handling higher call volumes during peak times and scaling down during quieter periods. And the work gets done. No calls are ever missed. **What do you dislike about Smith.ai Virtual Receptionists?** The customer service provided prompt responses to any issues I encountered. Each time, the problem was related to the process, not simply a matter of personal preference. **Recommendations to others considering Smith.ai Virtual Receptionists:** Hiring an in-house intake person involves significant costs, including yearly salary, benefits, taxes, training, onboarding, follow-up, and ongoing support. These expenses can add up and may be time-consuming to manage. On the other hand, by choosing Smith AI's services, you can have a virtual receptionist team without the overhead costs. You save time and money while still reaping the benefits of having an in-house intake team. Smith AI takes care of the training, onboarding, and ongoing support, allowing you to focus on your core business without the added financial burden. It's a cost-effective solution that streamlines your intake process and ensures professional customer interactions, making it an advantageous choice for your business. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Virtual receptionists provide 24/7 availability, ensuring businesses never miss crucial calls or opportunities, leading to higher customer satisfaction and increased sales. They are USA-based and multilingual, streamlining appointment scheduling. Minimal training is needed, and Smith AI efficiently handles follow-ups. **Official Response from Maddy Martin:** > Thank you for your review, Lejla! We're happy to be handling calls for your business 24/7 and ensure no call goes unanswered! ### 7. Incredible service and value, totally impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Brian D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Smith.ai Virtual Receptionists?** I like that the phone is answered by someone in North America with no major accent and that they get the number and type of caller for me. I like how willing they are to modify and personalize the service for me. and, no contract! **What do you dislike about Smith.ai Virtual Receptionists?** I thought the cost would be high. It seems scary, having a limit of 30 calls for 255. What I found was since they do not bill for advert calls, and spam calls, those are not counted against my calls that are leads. So, works perfect. **Recommendations to others considering Smith.ai Virtual Receptionists:** They should try it. In a very short period of time they will be sold. I Liked that there was no contract, because I was unsure if I would love it. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I used to get interrupted by spam calls and dead calls, useless calls. Now the calls are handled, and I efficiently get a written set of information about the caller. This saves me time, and looks professional. I used to take information on a scrap of paper, never find it later. Now I have an email record of my leads. ### 8. A partner company that will help you grow your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron W. | Strategy Director &, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai did an excellent job of porting and transitioning our company into their system. I would beg to say we are one of their more complicated non-law firm clients. It wasn't a completely smooth transition, but most of the few small bumps were either out of their control or my own doing. Great company that effuses positive energy. **What do you like best about Smith.ai Virtual Receptionists?** What I like best about Smith.ai virtual receptionists is that the virtual receptionist/outbound call services they provide are hugely valuable, and they do a great job at doing them day in and day out. Plus, they make it easy to use the platform and dashboard. **What do you dislike about Smith.ai Virtual Receptionists?** The already super-small list has gotten practically non-existent, so I can't think of anything worth noting as a dislike. It is truly incredible the level of success and execution they operate at. The call instructions for my company are complex and change depending on the state of residence and legal case type. Out of the close to 1,000 calls they handle in a month for us at Express Legal Funding, the number of nonperfect calls per month is less than 3, and of those three calls, none are issues that can't be remedied by a quick call back. The critical thing to remember is that we have only gained business because of Smith.ai. **Recommendations to others considering Smith.ai Virtual Receptionists:** You should definitely use smith.ai. The virtual receptionist company is a great investment for a growing company or one that is already an industry leader but needs help with handling calls more effectively. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** They help handle our calls efficiently. Plus, do an excellent job of writing down the correct info and quickly sending it our way. I can say from personal experience that my company's lead volume has increased by 20-fold since signing up two years ago with Smith.ai, and Smith.ai has a lot to do with that growth success. We could not have accomplished it without them. They have implemented so many awesome and helpful updates to the overall Smith.ai system that makes it even easier to outsource our receptionist and outbound call-handling team with confidence. **Official Response from Maddy Martin:** > Thank you for your review, Aaron! We're more than happy to answer your calls 24/7 and provide detailed call summaries to you of each call quickly! ### 9. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Smith.ai Virtual Receptionists?** Smith can screen calls - getting rid of 'spam', screening out callers seeking services we don't provide, sending callers wanting an appointment a link so they can schedule, and getting background on calls that must be returned, taking basic messages, etc. **What do you dislike about Smith.ai Virtual Receptionists?** It has been reported to me that some receptionists have trouble pronouncing my name. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith is helping by reducing telephone call overload. They take a call, determine if the caller's issue is a fit for our services, and if they are can send a link so the person can schedule an appointment. They also screen calls to get background information for a call back from the office. **Official Response from Maddy Martin:** > Thank you for your review, Michael! We're happy to be handling and scheduling callers for your business! ### 10. Excellent Service for Converting Leads to Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Smith.ai Virtual Receptionists?** The Smith ai virtual receptionists are very detailed and professional with each and every caller. They always know the right questions to ask to evaluate their needs and the best action to take. Whether that be to send them over directly, so our firm does not miss an important call, or move forward with scheduling a new lead and providing the client with quality attention and care during their interaction. **What do you dislike about Smith.ai Virtual Receptionists?** We have been working with Smith ai since 2021 and have yet to see a downside to this service. Not only are the receptionists wonderful, but the follow-up emails. Billings, portals etc., are all very user-friendly, professional and exactly what we need. **Recommendations to others considering Smith.ai Virtual Receptionists:** DONT WAIT! This fantastic service was the best addition to our firm, and we wish we had set this up sooner. You will not be disappointed. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** The issue for our firm was a lack of flexibility both during office hours and outside of office hours to answer our influx of calls. This created missed leads and ultimately lost potential new clients. In addition to that, we no longer miss calls from important professionals that are urgent, as Smith ai offers us the flexibility to transfer those crucial calls to us directly. Now with Smith ai, we never miss out on new leads, our current clients have the excellent service that we strive to provide to our clients, and those important calls are never missed. Smith ai is very professional, accurate, and detailed with each and every phone call and individual they speak with. **Official Response from Maddy Martin:** > Thank you for your review, Kristi! We're happy to be handling calls and scheduling appointments with potential new clients for your firm! ### 11. Smith.ai has been a great choice for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Smith.ai Virtual Receptionists?** Prompt and courteous. My questions or concerns are promptly addressed. **What do you dislike about Smith.ai Virtual Receptionists?** There is nothing I dislike about smith.ai. **Recommendations to others considering Smith.ai Virtual Receptionists:** Know that your calls are being answered promptly by a live person, not a recording. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** My phone is always being answered; sales calls and robo calls are being blocked; appointments are being made without my direct involvement, giving me time to complete other tasks. **Official Response from Maddy Martin:** > Thank you for your review, Pamela! We're happy to be handling calls for your business and scheduling appointments with your callers! ### 12. Smith.ai provides us is ability to control quality easily **Rating:** 4.0/5.0 stars **Reviewed by:** Anca C. | Customer Service Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2022 **What do you like best about Smith.ai Virtual Receptionists?** The best thing about Smith.ai is that maintaining a receptionist gives an appearance of prestige to our business. When a receptionist answers the phone on your behalf, it signals to customers that your business is a formal organization with a refined workflow. In other words, smith.ai can reinforce your brand as a professional business with great customer service. **What do you dislike about Smith.ai Virtual Receptionists?** If you do not be careful using smith.ai it might cost you customers. Using smith.ai we believe there is a risk of losing customers, even worse, some customers won’t tolerate automation. If you exasperate them too much with your recordings, beeps, and inefficiencies, they will simply take their business elsewhere. Mind this moment. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** In short, the core solution smith.ai provides us is ability to control quality easily. Using Smith.ai makes it really easy to determine if they serve your customers well and represent your business the way you would like it to. And that it's also a good way to identify potential holes in your script. You can find places where an understanding or deeper familiarity with your business can lead to a sale or prevent the need to reschedule a call. **Official Response from Maddy Martin:** > Thank you for your review, Anca! We're happy to be handling calls for your business and providing your customers with great customer service! ### 13. Extremely professional legal call center **Rating:** 5.0/5.0 stars **Reviewed by:** Layna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Smith.ai Virtual Receptionists?** They are very helpful and responsive to my support requests. **What do you dislike about Smith.ai Virtual Receptionists?** Everything is working well. They are so responsive, I have not had any issues. **Recommendations to others considering Smith.ai Virtual Receptionists:** Test out a few call centers. Do not sign long-term contracts. We went through three different call centers before Smith AI was recommended to me. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** They take our overflow calls when we are too busy to answer and after hours ### 14. Boostes our retention rates **Rating:** 3.0/5.0 stars **Reviewed by:** Prabhat R. | Senior support consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Smith.ai Virtual Receptionists?** One of the most obvious advantages of Smith.ai is its lower cost compared to full time receptionist. We know how expensive it can be to set up receptionist equipments. Using Smith.ai we avoid spendings on the logistical problems of providing extra office space, supplies, or equipment. **What do you dislike about Smith.ai Virtual Receptionists?** If you choose a bill based plan on minutes, so if your business has a high number of calls, Smith.ai may be more expensive for you. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Using Smith.ai we outsource our calls to a trained agent receptionists, who take the responsibility in boosting customer satisfaction. Honestly, smith.ai is a good solution for our customers’ calls to be answered promptly and handled with professionalism and care. Overall, smith.ai has a positive impact on overall customer experience and, ideally, boosted our retention rates. **Official Response from Maddy Martin:** > Thank you for your review, Prabhat! We're happy to be handling calls and helping boost customer retention rates for your business! ### 15. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Smith.ai Virtual Receptionists?** They spell our clients names correctly, get the correct phone numbers and type out detailed information from the clients and/or vendors. **What do you dislike about Smith.ai Virtual Receptionists?** I do not have any dislikes about SMITH AI. **Recommendations to others considering Smith.ai Virtual Receptionists:** I would highly recommend SMITH AI. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** No problems **Official Response from Maddy Martin:** > Thank you for your review! We're happy to be handling calls and providing detailed summaries for your business! ### 16. Nothing short of amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Smith.ai Virtual Receptionists?** Our firm has been using Smith.ai for several months now and they have been a HUGE help in many ways - fielding and screening calls, providing back up Reception duties for us, and contacting our clients with non-advisory matters -- and they are capable of so much more! Smith.ai is not just a Virtual Receptionist company, but for me, they are a saving grace. They have greatly assisted our firm with retaining potential clients which is always our top priority. Our clients have also spoken very highly of their staff and we love knowing that they reach a human and not our firm voice mail. Smith.ai - Professional, diligent, punctual, and prompt. I absolutely recommend them to professionals/business/firms who are looking for remote assistance! **What do you dislike about Smith.ai Virtual Receptionists?** There are no downsides to Smith.ai at all! **Recommendations to others considering Smith.ai Virtual Receptionists:** Smith.ai has been wonderful and can greatly assist with any type of administrative/intake task. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith.ai has been a huge asset to our firm, especially with client communication and being our backup phone guru. :) Our team has been much more productive as whole. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to be handling calls and new client intake for your business! ### 17. Excellent Service for George Brazil **Rating:** 5.0/5.0 stars **Reviewed by:** Ana L. | Senior Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Smith.ai Virtual Receptionists?** One of the things I like the most about Smith AI is that their agents are so prepared. Often times our customers think they have spoken to us directly and not an answering service. **What do you dislike about Smith.ai Virtual Receptionists?** I don't have anything I dislike about the service, we have used this service for several months. Before this service subscription, we used another company and had lots of issues. We went through our busiest season with this new service, and was the best experience. **Recommendations to others considering Smith.ai Virtual Receptionists:** Give them a try, and you will not be disappointed. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith AI has made it possible for us to offer our customers a seamless service. They don't miss calls, and they offer us such amazing summaries that leave us with very little to interpret when we call our customers back. **Official Response from Maddy Martin:** > Thank you for your review, Ana! We're happy to be handling calls for your business and helping you navigate through your busiest season! ### 18. The appointment-setting process is more manageable with smith.ai **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Smith.ai Virtual Receptionists?** We use smith.ai to expand our customer service hours. It means with smith.ai, your callers will still feel as though they are being taken care of, and their messages will be available to you open the door the next morning. Smith.ai can answer common questions on your behalf, your callers might even have their issues resolved then and there **What do you dislike about Smith.ai Virtual Receptionists?** There is one downside of Smith.ai, lower personal connections. Sometimes Smith.ai fail to engage deeper with callers and consequently misses an opportunity to connect on a personal level. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Looking back, before smith.ai, setting appointments was a tedious process for us, especially if multiple staff members were handling it in multiple systems. But now, passing the tasks to smith.ai, the appointment-setting process is more manageable. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to be scheduling appointments for your business! ### 19. Great Virtual Reception, Excellent Pricing System **Rating:** 4.0/5.0 stars **Reviewed by:** Brady M. | Business Systems Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Smith.ai Virtual Receptionists?** Both Ruby and Smith.ai were good but Smith.ai's pricing plan makes predicting charges easy and their instruction system makes training a receptionist simple. The account managers are easy to talk to and will work with you every step of the way. **What do you dislike about Smith.ai Virtual Receptionists?** We have had some trouble with representatives misunderstanding the time zone we are in. Saskatchewan is an odd province as it used to observe daylight savings time but stopped while daylight savings was active. This has led to some confusion among representatives and misreporting of the time that some calls were held. We've also had the odd misspelling of email addresses which our firm relies on for forms for remote clients. These are easy coaching moments and Smith.ai has an easy system in place for reporting mistakes. **Recommendations to others considering Smith.ai Virtual Receptionists:** Make sure to have strong clear instructions for the phone reps. Poor instructions or instructions that rely on knowledge of your firm or business's processes can make it difficult for the phone rep to know how to handle calls. (A good example for law firms is how do you want the reps to handle gathering info for a conflict search? We just have the rep gather contact info and let them know that an employee will reach out via a phone call and email shortly.) **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We've tried a number of virtual receptionist companies over the last two years including Smith.ai and Ruby. They've freed up a significant amount of time for our onboarding and reception employees so they can focus on more important tasks. **Official Response from Maddy Martin:** > Thank you for your review, Brady! We're happy to free up time for you to focus on productive work uninterrupted! ### 20. Amazing Service - Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Smith.ai Virtual Receptionists?** The most helpful part of Smith.ai is that we are closed Friday - Sunday and holidays. What this means is no one is answering the phones at the office during that time. Smith.ai fills the gap, and we do not miss ANY calls! That helps us with Google too! **What do you dislike about Smith.ai Virtual Receptionists?** The calendy integration. I would rather have a Google Calendar integration. We use Google Calendar and it would make the process seamless. Now we have to set up a separate calendar and transfer data from the smith.ai calendar setup to our main calendar. **Recommendations to others considering Smith.ai Virtual Receptionists:** Highly recommend. Give it a try for a month. Cheaper than employee. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith.ai is handling our heavy potential client interest calls to our law firm. By answering what would be otherwise a missed calls, our opportunity to meet more potential clients have increased by 35%. **Official Response from Maddy Martin:** > Thank you for your review, Anthony! We're happy to increase your scheduled appointments with qualified leads by 35%! ### 21. Smith.ai, has been a godsend. **Rating:** 5.0/5.0 stars **Reviewed by:** michelle f. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **Describe the project or task Smith.ai Virtual Receptionists helped with:** The nature of my work means I cannot answer calls during client visits. This service has been a Godsend. I had no idea how much potential business I was leaving on the table. **What do you like best about Smith.ai Virtual Receptionists?** I like knowing my calls will be answered while I am in client appointments. It was easy to set up and allows you to review some of your processes and procedures. I love that they will book appointments too me **What do you dislike about Smith.ai Virtual Receptionists?** Can't think of anything right now. The cost but that is going to be a standard response from any business person. **Recommendations to others considering Smith.ai Virtual Receptionists:** I highly recommend Smith.ai. In a highly competitive environment, we work in YOU MUST ANSWER YOUR PHONE. If like me, you are a solopreneur who can't answer the telephone while in client meetings, this is the service for you. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I am a soloprenuer and I can't answer the telephone while in client meetings. I worked hard on SEO to generate business but if you cant answer right away, they are going to the next business that does answer. I was leaving a lot of potential business on the table & this service has truly been a Godsend. **Official Response from Maddy Martin:** > Thank you for your review, Michelle! We're happy to be handling calls for your business and getting appointments scheduled! ### 22. Super helpful for solo attorneys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai has been great with answering calls and providing summaries for my law practice. I rely on them to greet and handle my calls, and they have done a great job. **What do you like best about Smith.ai Virtual Receptionists?** I like the detailed call summaries and the ability to handle my incoming calls, and also make outbound calls on my behalf. **What do you dislike about Smith.ai Virtual Receptionists?** Sometimes there has been several hours of delay in placing the outbound calls, and sometimes calls are missed, but for the most part I am happy with the service. **Recommendations to others considering Smith.ai Virtual Receptionists:** I recommend Smith.ai 100% to attorneys. They are professional and try very hard to provide good customer service and quality receptionist services. They have helped my practice run more smoothly. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Sometimes there has been several hours of delay in placing the outbound calls, and sometimes calls are missed. There were some periods of time where calls were missed because asnwering calls was turned off inadvertently. However, that was resolved. Benefits are ability to have my calls answered and transferred professionally, and the great customer service. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to be handling calls and providing detailed summaries of each call for your law practice! ### 23. Responsive and friendly answering service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai has been handling all of my inbound calls for my small law office for the last two years. **What do you like best about Smith.ai Virtual Receptionists?** They are very responsive. They respond to my emails fast whenever I have a question, or comment. My account manager is always monitoring my account and helping me find ways to improve the way I use the service. **What do you dislike about Smith.ai Virtual Receptionists?** The only thing I dislike is sometimes I call someone back and they don't answer and then they call me again immediately after. This is not Smith's fault, it is just difficult when clients do not answer the phone if/when you call back. That's why I like using Smith to schedule a callback time that works well for me to call them. **Recommendations to others considering Smith.ai Virtual Receptionists:** For someone looking for a plug and play phone answering service, with strong technological tools, I think they are a great option. I have watched them grow over the years with my practice and they have adapted with me to meet my needs. I found them at a legal conference and they have always been very friendly and helpful with me. They have taken a huge task off my plate and helped me focus more hours on productive activities. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I never know when a new potential client is going to call. I need to spend my time working on substantive legal matters without interruptions. Smith.ai does a great job of handling inbound calls with friendly and professional demeanor. They also ensure they go through my new client qualification questions each time, whereas if I answer the phone myself I might be caught off guard and forget to collect certain information. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to handle your inbound calls 24/7 for your law firm! ### 24. Smith.ai Virtual Receptionists are the Best **Rating:** 5.0/5.0 stars **Reviewed by:** J. D. | Keynote Speaker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith's professional receptionists take our inbound calls and either schedule them for a consultation, get them in touch with me right away, or take messages so that each caller receives a personal touch. **What do you like best about Smith.ai Virtual Receptionists?** Smith has helped me schedule more appointments because of their professional team that takes our calls and schedules clients seamlessly. Our clients and potential clients appear on our calendar with information about the caller so we're prepared! Smith has helped me convert more leads because callers always speak to a friendly and live agent. My goal was such that I didn't want callers to get an answering machine. Smith improves our professional approach. **What do you dislike about Smith.ai Virtual Receptionists?** About Smith? Nothing! They have a great system, which they are always looking to improve; they have the best customer service because they always check in with me to see how I'm doing. I have not experienced that with other virtual receptionist companies, and I have had at least three other companies. **Recommendations to others considering Smith.ai Virtual Receptionists:** Let them know your goals and be open and honest with what you're hoping to accomplish. They have solutions! **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Clients speaking to a live agent every time; my staff and I being freed up to work on important, substantive projects. We are so much more productive because of Smith - we have peace of mind knowing that not a single caller is falling through the cracks. ### 25. Great service, great value! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I use Smith.AI for 24/7 phone answering. My law firm specializes in medical malpractice, so potential clients are often upset and have their hands full when they call. Smith.AI does a great job of getting the right information and getting it to me in a timely manner. **What do you like best about Smith.ai Virtual Receptionists?** As the owner of a small law firm, I've tried several receptionist services over the years. Hands down, Smith.AI has been the best. Extremely professional in how they answer the phone and gather information and they go above and beyond in dealing with my clients. And the ease of use is head and shoulders above the competitors. Need to hold all calls? A simple text will do. They've reached out to me on multiple occasions as call volumes changed to fine tune my program to save me money. Who does that? Needless to say, I'm sticking with Smith.AI. **What do you dislike about Smith.ai Virtual Receptionists?** Nothing. I have absolutely no complaints. **Recommendations to others considering Smith.ai Virtual Receptionists:** Don't hesitate. Great value, great service. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** 24/7 phone answering at a fraction of the cost and aggravation that goes along with hiring an employee to do the job. **Official Response from Maddy Martin:** > Thank you for your review, Todd! We're more than happy to provide 24/7 answering service to your leads and clients and share detailed summaries of each call with you immediately! ### 26. The Smith.ai receptionists are the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai VR takes all of our incoming new client calls and all after-hours calls. Smith.ai receptionists also direct traffic to our website and, to a limited extent, handle bilingual callers. **What do you like best about Smith.ai Virtual Receptionists?** Smith.ai VR are all very professional and project a caring image for my firm. Even with difficult callers they maintain a positive attitude and always give a positive impression to our prospective clients. **What do you dislike about Smith.ai Virtual Receptionists?** nothing. Smith.ai has met all of our expectations. **Recommendations to others considering Smith.ai Virtual Receptionists:** try them out. you will not be sorry. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We are able to handle a larger influx of potential clients. This allows us to keep our payroll costs down. **Official Response from Maddy Martin:** > Thank you for your review, Bill! We're more than happy to handle calls and capture new leads for your firm! ### 27. This is a lifesaver for us **Rating:** 5.0/5.0 stars **Reviewed by:** ♕ Yauheni C. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Our company has tried dozens of companies who is handle calls for us, from small guys to a large company who supposed to be the best on VA's... unfortunately none of them worked! **What do you like best about Smith.ai Virtual Receptionists?** As a digital marketing company, we start noticing that some of our clients using SmithAI, and OMG, the quality of the service was AMAZING! We're impressed how our leads have been handled for clients... we decided to try it - 100% Satisfaction it is already the second week, and we decided to transfer calls from all of our strategies to SmithAI! Thank you team at SmithAI, you are the best in the market!!! **What do you dislike about Smith.ai Virtual Receptionists?** Everything is amazing , nothing to dislike from onboarding to handling calls - everything is great **Recommendations to others considering Smith.ai Virtual Receptionists:** go for it **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** All the problems related to picking up phone calls is Solved with SmithAI **Official Response from Maddy Martin:** > Thank you for your review, Yauheni! We're more than happy to handle your calls 24/7 for your business! ### 28. Great Virtual Receptionists **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Managing attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2022 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Law office virtual receptionists **What do you like best about Smith.ai Virtual Receptionists?** Affordable and great job handling new leads **What do you dislike about Smith.ai Virtual Receptionists?** In two years, I had one call that was answered robotically and lead was lost as a result, but Smith.ai was very responsive to my concerns and it hasn't happened again. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Saving my time by not answering new lead phone calls or sales calls; definitely worth the money. **Official Response from Maddy Martin:** > Thank you for your review, Sarah! We're more than happy to handle calls from your leads for your business! ### 29. Smith.ai has been our secret all-star team for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kassidee M. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Previous to using Smith.ai, our calls were being routed through our service platform and were essentially going unanswered because we all were busy doing other things. We would respond to voicemails over time, but time is of the essence in this industry. We knew we lacked the basics of this customer service element, so we reached out to Smith.ai to help. **What do you like best about Smith.ai Virtual Receptionists?** The onboarding process was painless. We had an account rep that ran through multiple scenarios and got my perspective on how to fill the gaps and ensure a smooth handover of any messages. I think that there has been remarkable continuity with the level of information and reporting we get on each call. We love that ALL calls get answered 24/7, but we don't have to be the ones directly on the phone. This service cuts out a lot of hassle for us. It is nice to call someone back and know ahead of time what they are needing. **What do you dislike about Smith.ai Virtual Receptionists?** There is nothing to date that we have found and disliked. The call center representatives perform consistently and show a great deal of care to our clients. **Recommendations to others considering Smith.ai Virtual Receptionists:** I would highly recommend Smith.ai to any business with a daily influx of calls. The amount of time and headspace we have gotten back is incredible. To make onboarding easier, ensure that you have clear cut lines of which calls go to which department, the types of information you want to be collected, and utilize your own CRM to create efficiencies. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** As a service-based company, we need immediate and consistent communication with our clients. This responsiveness lends to our dependability as a service provider. Smith.ai allows us to create this continuity 24 hours a day, seven days a week. Our clients feel heard and supported. The messages we get relayed from Smith.ai are clear and helpful. Smith.ai cuts through a lot of customer noise. We have gained an added layer of protection or insulation for the management team. We no longer have to deal with the constant barrage of interruptions. Also, we get a daily summary of all messages relayed, which is a nice double-check to ensure every customer gets helped. **Official Response from Maddy Martin:** > Thank you for your review, Kassidee! We're happy to ensure that all of your calls are answered 24/7! ### 30. Smith.ai virtual receptionists are amazing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Principal Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I am a personal injury attorney and became sick and tired of answering my phone. I would receive countless calls from unwanted callers, such as people trying to sell me legal marketing services, which was very aggravating and wasted a lot of my time. I decided to outsource answering my phone to a virtual receptionist company. After watching several webinars about virtual receptionists and researching my options, I decided to outsource to Smith.ai. I wanted to have Smith.ai answer every call to my main business line, filter out all the unwanted calls, and then transfer only the calls that I wanted to take, such as prospective clients, directly to me for immediate handling. **What do you like best about Smith.ai Virtual Receptionists?** Outsourcing my call answering to Smith.ai was one of the best business decisions I've made in the last year. Smith.ai answers every call that comes to my main business number and then follow individualized instructions on how to handle various types of callers, so they can either screen them out so I never have to talk to them, or if it's an important caller, such as a prospective client, they will immediately transfer the call to me. If I'm unavailable, they will book a consultation with the prospective client through my calendaring system. They are very professional and their customer service is top-notch. They also have integrations with the platforms that I use, including my CRM and CMS, so the incoming calls can be easily entered into my system. **What do you dislike about Smith.ai Virtual Receptionists?** I have not had any problems whatsoever with Smith.ai. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** By having Smith.ai answer my main business line, my prospective client intake system has been taken to the next level. They not only answer calls, but also provide the initial intake screening of prospective clients. This prequalifies callers for the initial consultation that I provide. This has made my entire intake process much easier and more efficient. **Official Response from Maddy Martin:** > Thank you for your review, James! We're more than happy to answer your calls and handle prospective client intake for your business! ### 31. Smith.AI is wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith is my virtual receptionist. They answer all incoming calls to the business. **What do you like best about Smith.ai Virtual Receptionists?** I've never had a major screw up with Smith--they are very professional and consistently get all jobs done right. **What do you dislike about Smith.ai Virtual Receptionists?** They're a little expensive considering the other options out there. However, I tried a cheaper (offshore) virtual receptionist earlier this year, and I lost business. I had missed calls, fewer appointments set, even people reaching out via the website because they could not get through on the phone. I went back to Smith and everything was just as remembered it! Business is back up, appiontments are being set, and calls are NEVER missed. **Recommendations to others considering Smith.ai Virtual Receptionists:** Smith is fantastic. I literally get compliments about my receptionists from clients--and they always handle the calls appropriately according to our flow chart. I have used other virtual receptionists, and Smith is the best. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** They simply do a great job with the phones. There is a protocol of what to do with certain types of calls: screen them, take messages, forward to attorneys, set up appointments, etc. They are always professional and handle the calls according to our flow chart. **Official Response from Maddy Martin:** > Thank you for your review, Kevin! We're more than happy to answer all of your incoming calls and schedule appointments for your business! ### 32. Smith.ai Was There When I Needed Them **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberley F. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I switched over to Smith.ai in February after a very bad experience with another big name competitior. The difference in service is night and day. Any concern I have had has been promptly addressed and they have taken it seriously, even if it wasn't as big a deal to me. My prior service would gaslight me and pay me lipservice. Smith.ai has actually booked appointments for me, when the others didn't book a single appointment in three months. I'm a solo firm so having a reception service that is bilingual, friendly, courteous, and proactive has made a big difference in my client-happiness rating. **What do you like best about Smith.ai Virtual Receptionists?** The way that support addresses any and all submissions. They make changes within 24 hours, they send copies to ensure it was done correctly, they are open to collaboration on a solution, and they are very apologetic if there is a misstep. All services make mistakes at some point but the biggest one I've had was a simple typo in an appointment time. However, they immediately contacted the client to correct it and then credited both calls to me so that I didn't pay. **What do you dislike about Smith.ai Virtual Receptionists?** The pricing structure is confusing. It's very hard to determine what the price is at first because its difficult to figure out what is considered an in-depth intake. I wish the pricing was more inclusive or that unused benefits rolled over to the next month since I am not meeting my 20 calls per month. **Recommendations to others considering Smith.ai Virtual Receptionists:** N/A **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Client experience has improved and I don't have to stress about unanswered calls. They handle every incoming call and filter through problem callers as well as solicitations. **Official Response from Maddy Martin:** > Thank you for your review, Kimberley! We're more than happy to answer and screen all of your incoming calls so you're able to focus on productive work and grow your business! ### 33. Reclaim Your Time to Practice Law! **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai has been amazing for answering calls. All of my potential clients comment on how great my receptionist service is, and I've referred opposing counsel to Smith.ai if they wanted to know where they could get a receptionist like I have. **What do you like best about Smith.ai Virtual Receptionists?** Smith.ai receptionists are extremely professional, polite, and personable on the phone. They always take great call notes. **What do you dislike about Smith.ai Virtual Receptionists?** Nothing that I can think of. Smith.ai does a great job at what they do! **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** My biggest problem was a lack of time. I did not have time to actually work, because I had to always answer the phone. And I couldn't just ignore the phone, because then I wouldn't bring in any new clients. Smith.ai helped me gain my time back so I could work on and grow my practice at the same time. **Official Response from Maddy Martin:** > Thank you, James! We're happy to help you reclaim your time so you can focus on doing what you love most--practicing law! ### 34. Smith.ai has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Client response and potential client intake. **What do you like best about Smith.ai Virtual Receptionists?** Our ability to "tune" the response potential clients receive when first calling. Mona and others have reached out and have been responsive with our strategies through ckntknowd growth. **What do you dislike about Smith.ai Virtual Receptionists?** Nothing so far. There really is nothing to add, but unfortunately g2.com, this review agency, won't accept a short answer, so I must continue to type. There is nothing to dislike. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** The service has allowed us to remain safely virtual for nearly two years. We also do not have to spend extra money on hard line services with AT&T and the like. **Official Response from Maddy Martin:** > Thank you for your review! We're more than happy to handle your new client intake for your business! ### 35. Essential for the Solo professional **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai is my virtual receptionist **What do you like best about Smith.ai Virtual Receptionists?** Smith.ai has been a game-changer. As a solo business owner, every minute counts. I no longer waste time with spam calls since those are blocked and my work is no longer interrupted with low priority calls. I can return those calls or send an email at a time that works for me and does not take me away from my work. I do not miss calls from clients nor prospective clients. In fact, I’ve received unsolicited compliments for my receptionist from clients and prospects. I cannot express enough how having Smith.ai take calls and schedule consultations saves time and is a compliment to the overall brand of my firm. **What do you dislike about Smith.ai Virtual Receptionists?** I've been using it for several months and do not have any complaints. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith.ai allows me to make better use of my time. I can focus on my work without interruptions and prioritize calls. **Official Response from Maddy Martin:** > Thank you for your review, Melanie! We're more than happy to help you focus more on productive work while we're answering your calls! ### 36. Smith.ai user **Rating:** 5.0/5.0 stars **Reviewed by:** Debra Annette G. | Attorney, Founding Member, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I use Smith.ai as my virtual receptionist. Giving my prospective clients a live voice to speak with when they call in has made a difference in the number of consultations I have scheduled. When voicemail picks up, it is too easy for the prospective client to hang up and move to the next name on their internet search. Having Smith.ai take these calls and schedule the consultations is also a big time saver for me. **What do you like best about Smith.ai Virtual Receptionists?** I like getting a summary from the virtual receptionist that summarizes the call. The customer service is great and you get quick responses from tehm when you make an inquiry. I also like the ease of switching from live to voicemail with them as it is done through a simple text rather than logging into an app. **What do you dislike about Smith.ai Virtual Receptionists?** I haven't really experienced anything I didn't like. I had a couple of hiccups while getting my script set up and "tweaked" but they were so great in their response times and results that it wasn't even enough to stress about. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I have realized more consultations being scheduled and have more time to devote to my practice rather than scheduling appointments and talking to unsolicited sales people. **Official Response from Maddy Martin:** > Thank you, Debra! We're happy to increase the number of scheduled appointments for your firm while you're focused on productive work uninterrupted! ### 37. Tremendous help with new leads **Rating:** 5.0/5.0 stars **Reviewed by:** Aleece M. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai has been a very important part of my business. I needed help with nurturing new leads, completing intake forms, and scheduling discovery calls. I don't what I'd do if I didn't have Smith.ai on my team. **What do you like best about Smith.ai Virtual Receptionists?** I like that I do not have to answer every phone call that comes through. I love that Smith.ai also filters out spammy sales calls and actually block them. I really love the call summaries, especially the daily summary received at the end of the day as this helps me make sure I’ve addressed all necessary calls. **What do you dislike about Smith.ai Virtual Receptionists?** I would truly love to have a set number or individual as the receptionist so that I can avoid the issue of my name being mispronounced which is not a good look for new leads or my current clients who know how my name is pronounced. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I like that potential clients do not have immediate access to me. This was troublesome in the beginning and decreased actual consultations booked. With Smith.ai, booked discovery calls have increased and potential clients follow the process I have in place. **Official Response from Maddy Martin:** > Thank you for your review, Aleece! We're more than happy to help your business with capturing and scheduling leads for potential new client conversions! ### 38. You will NOT regret it **Rating:** 5.0/5.0 stars **Reviewed by:** Daphne H. | Client Happiness Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Instead of having to hire another intake coordinator, we hired Smith.Ai. We are more than satisfied with the results. On the phone calls with agents, I feel as if they are my coworker. The agents are extremely competent make decisions in the best interest of both your business and the client. **What do you like best about Smith.ai Virtual Receptionists?** That the agents have the "figure it out" attitude and they sound very friendly on the phone. The agents speak with confidence and the support staff is quick to reply with adjustments to scripts. An agent one time instead of immediately taking a message, had the caller hold while she googled a practice of law that she did not know to see if we handled it. LOVED THAT **What do you dislike about Smith.ai Virtual Receptionists?** The free trial period was a bit short, we did not see the value of this service until we turned on a cheaper service and scrambled to cancel them immediately due to the night and day different in service and quality of agents. **Recommendations to others considering Smith.ai Virtual Receptionists:** Make sure you look into the free trial very well. We ran out of calls because we didn't realize it was number or calls or a time frame. We were disappointed and went with a cheaper company which we did not like and ended up switching back to Smith.Ai despite being slightly sour about our trial lasting a day due to our call volume. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** The problem of being too busy to hire another intake coordinator to join me in my role. Now, I am able to oversee the Smith.Ai scheduled consultations and follow up with anyone who does not schedule with the Smith.Ai agents, which frees my time up for current clients. **Official Response from Maddy Martin:** > Thank you for your review, Daphne! We're more than happy to schedule consultations for your business while you focus on productive work undisturbed! ### 39. Smith.ai has made my work days much smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I use Smith.ai for virtual reception services. The receptionists follow my instructions regarding how to complete intake for potential clients. Because of their assistance, I am able to focus on spending my time on other things without getting interrupted by the telephone. When I receive the summaries, I am able to get a clear idea of whether or not the person is a true lead or just a person who is fishing. **What do you like best about Smith.ai Virtual Receptionists?** I like that they are able to follow my instructions for answering my calls. When I receive the summary of the call, I clearly know what to expect from the potential lead. **What do you dislike about Smith.ai Virtual Receptionists?** Smith.ai sometimes has to contact me via text in order to gauge my availability. It allows 30 seconds for me to answer. There are times when I get the message and at the same time I receive a message that because I didn't respond they will take a message. In my opinion, it does not allot for enough time for me to respond. **Recommendations to others considering Smith.ai Virtual Receptionists:** I would highly recommend them. It is most helpful to them when you have a clear idea of your intact process. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I have more time to work on my client's cases without interruption. I also am able to book more consultations which turn in to actual clients because they have gathered the needed information for me upfront. **Official Response from Maddy Martin:** > Thank you for your review! We're more than happy to help schedule appointments with your leads to help increase lead-to-client conversions! ### 40. Amazing Service and Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Doug W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** We are amazed at the service we receive. We couldn't be happier with the service that's provided with Smith.ai. If you are looking for an excellent answering service, they are the company to go with. **What do you like best about Smith.ai Virtual Receptionists?** The customer service that is provided to my callers. **What do you dislike about Smith.ai Virtual Receptionists?** There is nothing at this point that we do not like about Smith.ai **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We can help more potential clients with this service without missing a call. **Official Response from Maddy Martin:** > Thank you for your review, Doug! We're very appreciative of your recommendation of us! ### 41. Excellent Service and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I recently started a law firm. In researching options for virtual reception services I came across Smith.ai, and I'm glad I gave them a try. The service provided is top-notch. The receptionists are friendly, engaging with callers, and helpful. They provide prompt notification of calls with detailed contact information for callers. There are various options for conflicts checks and other services that I haven't yet tried out, but will be. The service costs significantly less than the cost of having an on-site receptionist providing the same services. **What do you like best about Smith.ai Virtual Receptionists?** The professional, personalized service provided to callers. Callers don't know they are talking to a virtual reception service. **What do you dislike about Smith.ai Virtual Receptionists?** There is nothing yet about Smith.ai that I dislike. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Having a live receptionist offer personalized experience to callers solves the problem of reception services. Rather than hiring a receptionist or electing to go with an impersonal and ineffective voicemail or automated answering solution, I found Smith.ai, which provides excellent service in a cost-effective manner. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to provide prompt notifications and detailed information from your leads and clients for your business! ### 42. Smith is just amazing, especially for small operators who can't afford a receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith handles my phones for my solo law firm. **What do you like best about Smith.ai Virtual Receptionists?** Smith.ai is fantastic. I run a solo law firm, and they allow me to seem like a serious professional rather than being the guy who answers his own phones (no offense to those of you that do!). They're affordable for small operators like myself, they take instruction very well, and they actually put in the legwork of finding holes in your intake script to make sure they know how to respond in a given circumstance. One of the things I really like is they also don't take down copious details to try to follow some word-for-word script (though they might do this if you asked, I don't know); they're real humans and talk to your clients. I even had a referral contact I was working with tell me "I had no idea they were not part of your office!" Smith is also awesome because it integrates with my law practice software, so every non-spam call gets recorded to the appropriate client matter. It's so, so, so cool. I cannot recommend Smith.ai highly enough. **What do you dislike about Smith.ai Virtual Receptionists?** Nothing. My experience with them so far has been perfect. **Recommendations to others considering Smith.ai Virtual Receptionists:** It's so ridiculously easy to get set up. They send you an online form that you just fill out, and in probably 10-20 minutes you'll be up and running. You'll need to port over your number, but that's it. They can also do the full intake over the phone to get you set up as well. Either way is easy. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I don't have to answer my own phone and get distracted by stupid sales calls. I look like a professional. They free up my time for a completely reasonable fee. I utterly love them. **Official Response from Maddy Martin:** > Thank you for your review, Dan! We're happy to block spam and sales calls from ever disrupting your work! ### 43. One of the best business decisions I've made **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai initially was only answering when I was not available. In the past year or so I decided to make them my receptionist. Best decision I've ever made. **What do you like best about Smith.ai Virtual Receptionists?** They are professional and super caring with my family law clients who are going through times times and need a sympathetic ear. They send timely emails containing all the information such as name, phone number, email and brief reason for calling. I really love the end of the day summary! **What do you dislike about Smith.ai Virtual Receptionists?** Not sure there's anything to dislike! No complaints here **Recommendations to others considering Smith.ai Virtual Receptionists:** if you want to grow your law practice this is the best way to start. You can't do all the jobs. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I've solved the problem of a separate receptionist. The benefit is savings in cash as well as time. **Official Response from Maddy Martin:** > Thank you for your review, Cathy! We're more than happy to provide a sympathetic ear to your leads and clients when answering their calls. ### 44. Best Thing I did for my sanity and my business **Rating:** 5.0/5.0 stars **Reviewed by:** Roya H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I opened my solo law practice thinking that I could handle the phones. I was clearly wrong. Smith.ai is wonderful in organizing my calls, responding to my requests and instructions and generally an all around great member of my team. **What do you like best about Smith.ai Virtual Receptionists?** They are great about using a decision tree that you can create to direct how your calls are handled. **What do you dislike about Smith.ai Virtual Receptionists?** It was a bit of a rocky start but I attribute that to Smith.ai growth and improvement in their intake process. Any issues I had were promptly and satisfactorily resolved. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** The problems that Smith.ai have solved for me are managing calls so my time is managed. They know when I need to be interrupted and more importantly when I don't. Their email information regarding calls are perfect records for documentation- its all taken care of. **Official Response from Maddy Martin:** > Thank you, Roya! We're happy to manage and detail your calls so you can continue working productively on existing projects without being constantly interrupted. ### 45. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I have been getting too many calls, slowing down productivity. Smith.ai has been great at handling my calls, forwarding the ones that seem important, and I have heard from callers that they handle each call professionally, and in spanish if needed, something my firm needs. **What do you like best about Smith.ai Virtual Receptionists?** they have spanish speakers, and follow up a lot to make sure everything is going smoothly. **What do you dislike about Smith.ai Virtual Receptionists?** I wonder if charging per call as opposed to per minute is the most economical. But so far, it seems to be working well. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I didn't realize how much stress I felt just when my phone rang. As a solo handling every aspect of my law firm, all the different duties pile up quickly, being able to delegate this seemingly small task has helped increase my productivity just by eliminating an area of stress. **Official Response from Maddy Martin:** > Thank you so much for your kind words, Sarah! We're more than happy to provide bilingual answering services for your business! ### 46. Phenomenal Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kedra M. G. | eDiscovery Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smithai provides my law firm phenomenal service! Each virtual assistant provides us with a comprehensive summary of each call. If there are any linguistic barriers, Smithai informs us so we are prepared when the calls are returned. Every virtual assistant I've encountered has been very kind and professional in the delivery of their services. Currently, Smithai gathers contact information from all callers without any integration of software. It works for us right now and we couldn't be more pleased. **What do you like best about Smith.ai Virtual Receptionists?** I like that potential clients do not have immediate access to me. I truly appreciate having Smithai serve as a bridge between my law firm and individuals who are in the process of making a decision to hire. **What do you dislike about Smith.ai Virtual Receptionists?** I have not experienced any downsides to utilizing Smithai. It has provided fluidity where there was once rigidity because I was always tied to my phone. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I am able to access repeat callers on my schedule while focusing on serious prospective clients and increasing my conversion rate. **Official Response from Maddy Martin:** > Thank you, Kedra! We're happy to serve as the bridge between your firm and potential clients by providing comprehensive summaries of every call. ### 47. Never miss another call! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen M. D. | Member; Workers' Compensation Executive Committee, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** So you'd think a virtual assistant is only useful for after hours activity. Think again! I didn't know how many PNC calls I was missing until SmithAI. The detailed intake, friendly operators and useful information has really been an important new asset for our business, especially during the pandemic when telephone messages can be lost, dropped or misplaced. I think it's a great value and would highly recommend. **What do you like best about Smith.ai Virtual Receptionists?** The detailed messages....email, full name, phone number. They will even call a client back for you which can be a huge time saver. **What do you dislike about Smith.ai Virtual Receptionists?** Would love it if the same three or four people answered the calls, but that's a suggestion, not a criticism. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Missed, dropped or lost calls.....tracking new clients is easier. **Official Response from Maddy Martin:** > Thank you for your kind words, Kathleen! We're happy capture lead information through detailed intake to help increase lead-to-client conversion rates! ### 48. Smith AI Makes My Life Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith screens calls, allowing me to focus more attention on my law practice. Smith helps me secure new business, providing a seamless experience to my clients - both existing and new prospects. **What do you like best about Smith.ai Virtual Receptionists?** Having had a live receptionist for many years, the quality and accuracy of information - emailed practically instantly from the call taking place - is the absolute best. A new feature allows me to respond to a new caller and tell Smith to call the client back with specific information that I type for them. **What do you dislike about Smith.ai Virtual Receptionists?** The natural downside comes from any answering service - the person is not physically in your office. On at least one occasion, I have had a client trying to find my office and the receptionist wasn't able to properly help because they are not local. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Using Smith frees me up to forego calls that do not benefit me or my business. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to screen your calls for your business to let you focus on productive work uninterrupted! ### 49. Ike **Rating:** 5.0/5.0 stars **Reviewed by:** Ikechukwu E. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai has assisted me with incoming telephone calls, intake for new clients and customer service with existing clients. **What do you like best about Smith.ai Virtual Receptionists?** The customer service is great. Always responsive to my needs and requests. Smith.ai's virtual receptionists are also very professional and pleasant. I have already referred other legal practitioners to this service. **What do you dislike about Smith.ai Virtual Receptionists?** I do not have many things that I dislike about Smith.ai. Perhaps just a slighter improvement with customer service response time. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Intake new clients and not having to stop my busy workload to answer telephone calls. **Official Response from Maddy Martin:** > Thank you, Ike! We're more than happy to answer your calls and handle your client intake for your business! ### 50. Professional, easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I am a small business and Smith.ai fields all my incoming phone calls. This has saved me hours of work, and I can rely on them to schedule clients and professionally handle inquiries. **What do you like best about Smith.ai Virtual Receptionists?** The well written, but succinct, call summaries. **What do you dislike about Smith.ai Virtual Receptionists?** They are very receptive to criticism, correction. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Hours of call returns have been solved, stream lining my business, thereby allowing me to see more appointments. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to help streamline your business by answering your incoming calls and scheduling appointments. ## Smith.ai Virtual Receptionists Discussions - [How does this benefit my business?](https://www.g2.com/discussions/how-does-this-benefit-my-business) - 2 comments, 1 upvote - [What if I don't need 24/7 answering?](https://www.g2.com/discussions/what-if-i-don-t-need-24-7-answering-25e29d77-14b8-436f-85f8-148ab9f78cdf) - 1 comment, 1 upvote - [Do you offer discounts?](https://www.g2.com/discussions/do-you-offer-discounts) - 1 comment, 1 upvote - [Do I need to sign a contract?](https://www.g2.com/discussions/do-i-need-to-sign-a-contract) - 1 comment, 1 upvote - [Can I change my plan?](https://www.g2.com/discussions/can-i-change-my-plan-b8fb3003-4d72-4335-bed7-99e42c800884) - 1 comment, 1 upvote - [View Smith.ai Virtual Receptionists pricing details and edition comparison](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A30%3A59+-0500&secure%5Bsession_id%5D=27c10152-9028-4124-93b7-cb4cb5beda6e&secure%5Btoken%5D=52a5d8f008dbdfdf70e2907be5824839ad202cbce97d4e6c148ce2d6e45b3bc6&format=llm_user) ## Smith.ai Virtual Receptionists Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Smith.ai Virtual Receptionists Alternatives - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews)