Kenect Reviews & Product Details

I use Kenect to efficiently communicate with customers, especially for updates on machine repairs, sending quotes, and quick questions. One of my favorite features is the ability to send photos and videos through text, which simplifies communication compared to emailing on a cell phone. This feature helps me and my team quickly serve customers, whether they are identifying a part or seeking repair advice. Kenect's integration with our DMS (HBS) is also beneficial, allowing me quick access to customer conversations within their profiles. The setup was minimal, particularly due to this integration, making it easy to get started. Overall, Kenect has been particularly valuable in keeping records of past interactions, ensuring thorough and clear communication without interrupting the customer's day. Review collected by and hosted on G2.com.

I have nothing I dislike or would change at this time. Review collected by and hosted on G2.com.

I like the easiness of the Kenect app. Being the least tech-savvy person in the office, I find Kenect very user-friendly and self-explanatory. It's super easy for me to set up my own templates, and use the quick reply, especially for repeated questions and responses. The setup was straightforward once explained by our IT team. Review collected by and hosted on G2.com.

I wish it had some sort of automated replies. For instance, if it's after hours, when we receive a text message, it could automatically reply. The office is closed at the moment, but if you leave a message, we'll get back to you. Something in that nature. Simple stuff. Not super important, but it'd be really nice to have. Review collected by and hosted on G2.com.

Kenect has been a useful platform for appointment reminders and texting. I really appreciate how easy the UI/UX is to use, and the transition from Sophi has been smooth and straightforward. Review collected by and hosted on G2.com.

I’ve found that the system can be glitchy and doesn’t always update properly. Sometimes it’s frustrating that I can only see customers’ phone numbers and not their names, which makes it difficult to navigate and keep track of who’s who. I also feel like Sophi finds loopholes that mess up the system and ends up sending texts or reminders that are outside of her parameters. Review collected by and hosted on G2.com.

I really like how easy Kenect is to use and appreciate the consistent new features being rolled out. It streamlines business operations and keeps everything running efficiently. The initial setup was super easy, which was a big plus for us. Review collected by and hosted on G2.com.

Sometimes starting a text thread with a picture doesn't work. I will have to text something first and then send a photo. I would like it to send and not fail sending. Review collected by and hosted on G2.com.

Ease of use, organization and product support. Integration with Lightspeed and DP360 and our new pricing structure that Kaylee was able to provide. Review collected by and hosted on G2.com.

Not much to dislike. We only have a few issues with some customers not able to successfully put their payment info in and it declines even though all information is entered correctly. Id like to see more standard features included and more integration with DP360 where the Kenect Platform could be operated completely inside Dp360 Review collected by and hosted on G2.com.

What I like most about Kenect is the consultant I work with, Becky Holt. She is the best consultant I've ever worked with on any platform or program in the entire world. She is so attentive to her client's needs and makes sure that we are satisfied before we move forward with anything else. Everything that we want done is done to a tee how we like it. Also, the initial setup of Kenect was incredibly easy. Review collected by and hosted on G2.com.

When the AI does not work, I think that could be improved on turnover time of getting it back on. Review collected by and hosted on G2.com.

So quick and easy to add and receive attachments and photos - our customers really loved it. Review collected by and hosted on G2.com.

There was really nothing to dislike. It made my job a lot easier handling messages and attachments to and from customers. Review collected by and hosted on G2.com.

I love how easy to use Kenect is, making my tasks feel seamless and efficient. The customer support is absolutely top-notch, providing assistance that feels personalized and prompt. I deeply appreciate the reputation management features, which have significantly aided our dealership with valuable insights on handling Google reviews. Additionally, I find the feature that allows for direct-to-customer troubleshooting and facilitates quicker deposit transactions while still on the line with customers incredibly beneficial. Kenect aligns perfectly with our current systems like Lightspeed CRM and Google Business Profile, complementing our operations without any hitches. The initial setup was surprisingly easy, which was a welcome experience as it saved time and effort. Review collected by and hosted on G2.com.

They are in a different timezone than us so support usually cannot get to us right away out on the eastern timezone Review collected by and hosted on G2.com.

I like the way we can talk to customers and bill them as well. Review collected by and hosted on G2.com.

That I can't upload multiple photos at one time. Review collected by and hosted on G2.com.

I appreciate the ease of operation with Kenect, which makes it highly user-friendly. As a technician, I find the interface intuitive and straightforward, allowing me to perform tasks like handling my repair orders (ROs) very efficiently. The platform enables me to manage my time effectively by effortlessly tracking and viewing my time clock details. This functionality significantly enhances my productivity by allowing me to manage my time and efficiencies effectively, ensuring streamlined operations within my workflow. Review collected by and hosted on G2.com.

Sometimes I get locked out of an RO (Repair Order) unexpectedly. Although it's possible to unlock it relatively easily, it requires adding a couple of extra steps to the process, which is inconvenient. Review collected by and hosted on G2.com.