Kenect Reviews & Product Details

I love how easy to use Kenect is, making my tasks feel seamless and efficient. The customer support is absolutely top-notch, providing assistance that feels personalized and prompt. I deeply appreciate the reputation management features, which have significantly aided our dealership with valuable insights on handling Google reviews. Additionally, I find the feature that allows for direct-to-customer troubleshooting and facilitates quicker deposit transactions while still on the line with customers incredibly beneficial. Kenect aligns perfectly with our current systems like Lightspeed CRM and Google Business Profile, complementing our operations without any hitches. The initial setup was surprisingly easy, which was a welcome experience as it saved time and effort. Review collected by and hosted on G2.com.

They are in a different timezone than us so support usually cannot get to us right away out on the eastern timezone Review collected by and hosted on G2.com.

I appreciate the ease of operation with Kenect, which makes it highly user-friendly. As a technician, I find the interface intuitive and straightforward, allowing me to perform tasks like handling my repair orders (ROs) very efficiently. The platform enables me to manage my time effectively by effortlessly tracking and viewing my time clock details. This functionality significantly enhances my productivity by allowing me to manage my time and efficiencies effectively, ensuring streamlined operations within my workflow. Review collected by and hosted on G2.com.

Sometimes I get locked out of an RO (Repair Order) unexpectedly. Although it's possible to unlock it relatively easily, it requires adding a couple of extra steps to the process, which is inconvenient. Review collected by and hosted on G2.com.

The accessibility of communication between customers and employees. Review collected by and hosted on G2.com.

I haven’t found anything yet that I dislike Review collected by and hosted on G2.com.

It makes texting with customers really easy for everyone in the company. As a manager, it allows me to see all of the inbound and outbound texts in real time. Review collected by and hosted on G2.com.

I don’t have any problems with the software Review collected by and hosted on G2.com.

What I like the most is that it is a tool that helps you stay in touch with clients and resolve any questions they may have. It is also very practical for sending or forwarding documents or photos. Review collected by and hosted on G2.com.

Sometimes it disconnects a lot and doesn't let you log in again, and then you lose contact with the clients. Review collected by and hosted on G2.com.

I'm a big fan of the user access levels. We have a lot of sales advisers who don't need to be in control of everything, and it makes it easy to assign leads. Also the broadcast feature is so simple, and we enjoy scheduling them out. Review collected by and hosted on G2.com.

I think the broadcast system could be better. If they could increase the number of recipients, and delivery time, it would be much appreciated. Also we don't get many stats from it like we do with other sms software. Review collected by and hosted on G2.com.

Good, efficient way of texting customers about equipment pick up. Review collected by and hosted on G2.com.

More steps than other apps to complete tasks. Review collected by and hosted on G2.com.

Sending review requests is easy, we've multiplied the number of reviews we've received tenfold in less than 3 months.

Downloading a transcript of the texts is easy and nice to look at. Review collected by and hosted on G2.com.

I wish Kenect had a computer application so that I can keep it open on my desktop without all the bells and whistles that chrome has.

I appreciate the desktop notifs, but I think it would be better executed if there were a dedicated desktop app. Review collected by and hosted on G2.com.