--- title: Kenect Reviews meta_title: 'Kenect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Kenect works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 17 scale: '5' date_modified: '2026-06-30' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Kenect Reviews **Vendor:** Kenect **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 17 ## About Kenect Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, focuses on streamlining service operations by automating various customer interactions, thus enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms how dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The primary audience for Kenect includes automotive dealerships aiming to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. By utilizing intelligent, two-way text messaging, the platform facilitates seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This approach not only enhances customer satisfaction but also enables dealerships to capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, significantly reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can have a substantial impact on a dealership's revenue. Kenect also offers integrated dealership texting and reputation management tools that go beyond mere automation. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform distinguishes Kenect from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This integration results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can effectively harness the power of AI to enhance their service operations and improve customer experiences. ## Kenect Pros & Cons **What users like:** - Users appreciate the **personalized and attentive client interaction** provided by Kenect, enhancing efficiency and satisfaction. (4 reviews) - Users love the **ease of use** of Kenect, enabling seamless tasks and enhancing overall efficiency in operations. (3 reviews) - Users commend the **easy setup** of Kenect, which simplifies the onboarding process and saves valuable time. (3 reviews) - Users appreciate the **efficiency** of Kenect, making task management and operations seamless and highly productive. (2 reviews) - Users value the **easy setup and effective customer communication** that Kenect provides for managing reviews and messages. (2 reviews) - Users value the **centralized review system** , enhancing customer communication and providing real-time insights for management. (1 reviews) - Users highlight the **top-notch customer support** of Kenect, experiencing personalized and prompt assistance when needed. (1 reviews) - Ease of Communication (1 reviews) - Review Increase (1 reviews) - Review Management (1 reviews) **What users dislike:** - Users often experience **poor customer support** due to timezone differences, causing delays in assistance. (1 reviews) - Users experience **usage difficulty** with Kenect due to unexpected lockouts, adding inconvenient steps to the process. (1 reviews) ## Kenect Reviews ### 1. Seamless Customer Communication with Kenect **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur L. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Kenect?** I use Kenect to efficiently communicate with customers, especially for updates on machine repairs, sending quotes, and quick questions. One of my favorite features is the ability to send photos and videos through text, which simplifies communication compared to emailing on a cell phone. This feature helps me and my team quickly serve customers, whether they are identifying a part or seeking repair advice. Kenect's integration with our DMS (HBS) is also beneficial, allowing me quick access to customer conversations within their profiles. The setup was minimal, particularly due to this integration, making it easy to get started. Overall, Kenect has been particularly valuable in keeping records of past interactions, ensuring thorough and clear communication without interrupting the customer's day. **What do you dislike about Kenect?** I have nothing I dislike or would change at this time. **What problems is Kenect solving and how is that benefiting you?** I use Kenect to communicate with customers without interrupting their day. It helps me reach them quickly via text, keeps records of conversations, and lets me send photos and videos easily, speeding up responses and ensuring clarity. ### 2. Effortless Client Communication, Needs Automated Replies **Rating:** 5.0/5.0 stars **Reviewed by:** Alice S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Kenect?** I like the easiness of the Kenect app. Being the least tech-savvy person in the office, I find Kenect very user-friendly and self-explanatory. It's super easy for me to set up my own templates, and use the quick reply, especially for repeated questions and responses. The setup was straightforward once explained by our IT team. **What do you dislike about Kenect?** I wish it had some sort of automated replies. For instance, if it's after hours, when we receive a text message, it could automatically reply. The office is closed at the moment, but if you leave a message, we'll get back to you. Something in that nature. Simple stuff. Not super important, but it'd be really nice to have. **What problems is Kenect solving and how is that benefiting you?** Kenect helps me organize communication by scheduling texts and reminders, making it easier to reach clients and staff who don't answer calls. The ease of use also enables quick, effective follow-ups at any time. ### 3. Easy-to-Use Platform for Appointment Reminders and Texting **Rating:** 4.5/5.0 stars **Reviewed by:** MICHELLE C. | Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Kenect?** Kenect has been a useful platform for appointment reminders and texting. I really appreciate how easy the UI/UX is to use, and the transition from Sophi has been smooth and straightforward. **What do you dislike about Kenect?** I’ve found that the system can be glitchy and doesn’t always update properly. Sometimes it’s frustrating that I can only see customers’ phone numbers and not their names, which makes it difficult to navigate and keep track of who’s who. I also feel like Sophi finds loopholes that mess up the system and ends up sending texts or reminders that are outside of her parameters. **What problems is Kenect solving and how is that benefiting you?** It’s been beneficial for us because it connects us with customers and makes our business more accessible, so we’re able to assist a larger number of customers. ### 4. Effortless to Use, Keeps Business Flowing **Rating:** 5.0/5.0 stars **Reviewed by:** Devin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Kenect?** I really like how easy Kenect is to use and appreciate the consistent new features being rolled out. It streamlines business operations and keeps everything running efficiently. The initial setup was super easy, which was a big plus for us. **What do you dislike about Kenect?** Sometimes starting a text thread with a picture doesn't work. I will have to text something first and then send a photo. I would like it to send and not fail sending. **What problems is Kenect solving and how is that benefiting you?** Kenect lets me send photos, videos, and texts to customers without sharing my personal phone number. It's easy to use, has frequent updates, and keeps my business running efficiently. ### 5. Easy to Use, Well-Organized, and Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Kenect?** Ease of use, organization and product support. Integration with Lightspeed and DP360 and our new pricing structure that Kaylee was able to provide. **What do you dislike about Kenect?** Not much to dislike. We only have a few issues with some customers not able to successfully put their payment info in and it declines even though all information is entered correctly. Id like to see more standard features included and more integration with DP360 where the Kenect Platform could be operated completely inside Dp360 **What problems is Kenect solving and how is that benefiting you?** Ease of Getting Deposits from customers. It has enhanced our boat show performance and assisted with getting more reviews. ### 6. Exceptional Client Retention and Support with Kenect **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan R. **Reviewed Date:** February 05, 2026 **What do you like best about Kenect?** What I like most about Kenect is the consultant I work with, Becky Holt. She is the best consultant I've ever worked with on any platform or program in the entire world. She is so attentive to her client's needs and makes sure that we are satisfied before we move forward with anything else. Everything that we want done is done to a tee how we like it. Also, the initial setup of Kenect was incredibly easy. **What do you dislike about Kenect?** When the AI does not work, I think that could be improved on turnover time of getting it back on. **What problems is Kenect solving and how is that benefiting you?** Kenect helps me with client retention and reaching out to multiple inactive clients who haven't visited the dealership in a while. ### 7. Quick, Easy Attachments That Customers Love **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Kenect?** So quick and easy to add and receive attachments and photos - our customers really loved it. **What do you dislike about Kenect?** There was really nothing to dislike. It made my job a lot easier handling messages and attachments to and from customers. **What problems is Kenect solving and how is that benefiting you?** We were often unable to receive proper attachments and photos from customers with our old email service but Kenect made it easy to provide documents to our customers. ### 8. Effortless Customer Interaction and Payment Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. **Reviewed Date:** November 12, 2025 **What do you like best about Kenect?** I love how easy to use Kenect is, making my tasks feel seamless and efficient. The customer support is absolutely top-notch, providing assistance that feels personalized and prompt. I deeply appreciate the reputation management features, which have significantly aided our dealership with valuable insights on handling Google reviews. Additionally, I find the feature that allows for direct-to-customer troubleshooting and facilitates quicker deposit transactions while still on the line with customers incredibly beneficial. Kenect aligns perfectly with our current systems like Lightspeed CRM and Google Business Profile, complementing our operations without any hitches. The initial setup was surprisingly easy, which was a welcome experience as it saved time and effort. **What do you dislike about Kenect?** They are in a different timezone than us so support usually cannot get to us right away out on the eastern timezone **What problems is Kenect solving and how is that benefiting you?** I use Kenect for managing deposits and direct customer troubleshooting, which speeds up deposit processes. It also enhances our Google reviews handling, provides excellent customer support, and facilitates easy texting with customers. ### 9. Easy Customer Communication and Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Kenect?** I like the way we can talk to customers and bill them as well. **What do you dislike about Kenect?** That I can't upload multiple photos at one time. **What problems is Kenect solving and how is that benefiting you?** I can send out mass texts about marketing or what is new coming out. It's easy to send and I don't have to send stuff one by one ### 10. User-Friendly with Minor Lockout Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob G. **Reviewed Date:** November 12, 2025 **What do you like best about Kenect?** I appreciate the ease of operation with Kenect, which makes it highly user-friendly. As a technician, I find the interface intuitive and straightforward, allowing me to perform tasks like handling my repair orders (ROs) very efficiently. The platform enables me to manage my time effectively by effortlessly tracking and viewing my time clock details. This functionality significantly enhances my productivity by allowing me to manage my time and efficiencies effectively, ensuring streamlined operations within my workflow. **What do you dislike about Kenect?** Sometimes I get locked out of an RO (Repair Order) unexpectedly. Although it's possible to unlock it relatively easily, it requires adding a couple of extra steps to the process, which is inconvenient. **What problems is Kenect solving and how is that benefiting you?** Kenect improves communication and resolves information bottlenecking, making my dealer workflow efficient. Its user-friendly interface allows me to manage my time clock efficiently, enhancing overall productivity. ### 11. Effortless Review Management with Kenect **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Kenect?** I like Kenect because of how many reviews you get with it and the responses that they provide to reviews. It also gives a chance to fix any issues if a customer's having a bad experience before their review goes live. The initial setup was very simple. **What do you dislike about Kenect?** Nothing **What problems is Kenect solving and how is that benefiting you?** I appreciate how Kenect lets dealers fix customer issues before reviews go live, getting more and better reviews. ### 12. Exceptional Communication Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Haeley G. | Parts manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Kenect?** The accessibility of communication between customers and employees. **What do you dislike about Kenect?** I haven’t found anything yet that I dislike **What problems is Kenect solving and how is that benefiting you?** Getting more customer approvals and having the proof of customer approval so customers cannot back track ### 13. Effortless Customer Texting and Real-Time Oversight **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Kenect?** It makes texting with customers really easy for everyone in the company. As a manager, it allows me to see all of the inbound and outbound texts in real time. **What do you dislike about Kenect?** I don’t have any problems with the software **What problems is Kenect solving and how is that benefiting you?** It allows us to send requests for customer reviews which has dramatically increased the number and quality of our reviews. ### 14. Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo T. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Kenect?** What I like the most is that it is a tool that helps you stay in touch with clients and resolve any questions they may have. It is also very practical for sending or forwarding documents or photos. **What do you dislike about Kenect?** Sometimes it disconnects a lot and doesn't let you log in again, and then you lose contact with the clients. **What problems is Kenect solving and how is that benefiting you?** Practically, being in contact and communication with clients when they cannot take phone calls. It is a service of practicality and ease of communication. ### 15. Dealership Must! **Rating:** 4.0/5.0 stars **Reviewed by:** Chris H. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kenect?** I'm a big fan of the user access levels. We have a lot of sales advisers who don't need to be in control of everything, and it makes it easy to assign leads. Also the broadcast feature is so simple, and we enjoy scheduling them out. **What do you dislike about Kenect?** I think the broadcast system could be better. If they could increase the number of recipients, and delivery time, it would be much appreciated. Also we don't get many stats from it like we do with other sms software. **What problems is Kenect solving and how is that benefiting you?** It is helping us stay on track with client communication. Also, our customers really appreciate the fast response and ability to send documents over text. Also the ability to send files saves us from writing long emails like before. ### 16. good for texting customers **Rating:** 3.0/5.0 stars **Reviewed by:** Kayla W. | Website manager/social media, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Kenect?** Good, efficient way of texting customers about equipment pick up. **What do you dislike about Kenect?** More steps than other apps to complete tasks. **What problems is Kenect solving and how is that benefiting you?** Reaching customers easily. ### 17. Text clients with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie T. | Legal Assistant/ Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Kenect?** Sending review requests is easy, we've multiplied the number of reviews we've received tenfold in less than 3 months. Downloading a transcript of the texts is easy and nice to look at. **What do you dislike about Kenect?** I wish Kenect had a computer application so that I can keep it open on my desktop without all the bells and whistles that chrome has. I appreciate the desktop notifs, but I think it would be better executed if there were a dedicated desktop app. **What problems is Kenect solving and how is that benefiting you?** Kenect has increased our client satisfaction in that it has become easier for clients to speak with the attorney. Phone calls take up too much time. Reminders have become much easier as well, the reminder phone call has turned into a reminder text that can be scheduled ahead of time. ## Kenect Discussions - [Is Kenect a good option for dealers?](https://www.g2.com/discussions/is-kenect-a-good-option-for-dealers) - 1 comment, 1 upvote - [View Kenect pricing details and edition comparison](https://www.g2.com/products/kenect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+20%3A40%3A29+-0500&secure%5Bsession_id%5D=8037a45d-c26a-49fd-a8d0-ff3cc3c3ec03&secure%5Btoken%5D=fb3062520a365637ac472d8d448eeeae839747664b1d94bcdaee72ab282fb939&format=llm_user) ## Kenect Integrations - [ACS](https://www.g2.com/products/acs/reviews) - [Actionstep](https://www.g2.com/products/actionstep/reviews) - [Activate](https://www.g2.com/products/activate-activate/reviews) - [Advent DMS](https://www.g2.com/products/advent-dms/reviews) - [Authenticom](https://www.g2.com/products/authenticom/reviews) - [Automate®](https://www.g2.com/products/automate/reviews) - 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