What problems is Case Status solving and how is that benefiting you?
1. The “Where’s My Case?” Traffic Jam
Before Case Status, our paralegals fielded a nonstop stream of “Just checking in…” calls and emails. Each five‑minute update multiplied across hundreds of active matters stole hours of time every week. Case Status automates milestone notifications and gives clients a live portal, slashing routine status inquiries by 50 %. Those reclaimed hours now go to drafting discovery and settlement demands instead of repeating timelines.
2. Scattered Communication Threads
Text messages on personal phones, voicemail on the office line, emails in individual inboxes—vital client info was everywhere and nowhere. Case Status funnels phone‑like messaging, photos, and documents into one exportable thread tied to the matter. That centralization means nothing slips through the cracks, discovery responses go out faster, and we have a defensible audit trail if a dispute ever arises.
3. Client Anxiety & Negative Reviews
Injured clients often feel “left in the dark,” which can snowball into mistrust and one‑star Google reviews. Case Status’s automated FAQs and periodic “How are we doing?” sentiment pings surface dissatisfaction early.
4. Manual Data Entry Between Platforms
Updating Filevine and a separate client portal used to mean double work, and inevitable discrepancies. With the webhook integration, a stage change in Filevine triggers the matching update in Case Status automatically. That single source of truth reduces clerical errors and keeps everyone—attorneys, paralegals, and clients—on the same page.
5. Language & Accessibility Barriers
Many of our clients rely exclusively on mobile phones or need larger text for accessibility. The mobile‑first design puts case progress, appointment reminders, and document requests in their pocket, cutting missed appointments and no‑shows by 25 %.
Bottom‑Line Benefit
By streamlining communication, centralizing data, and proactively managing client expectations, Case Status has freed up staff capacity, boosted client satisfaction, and reduced malpractice risk—all without adding headcount. Review collected by and hosted on G2.com.
