Best Customer Education Software
Customer education software, also known as customer training software, is designed to deliver educational content to customers and other external audiences. Customer education platforms are used to improve the overall customer experience by providing information around product onboarding, product training, technical support, etc., resulting in reduced customer support asks. Sales and customer success teams use these platforms to improve product adoption, customer satisfaction (i.e., NPS scores), customer retention and loyalty, as well as revenue expansion.
Unlike learning management systems (LMS) and corporate learning management systems, customer education platforms are focused on providing educational content and training to external clients, and often integrate with other customer-focused software such as CRM software, marketing automation software, customer success software, and help desk software.
To qualify for inclusion in the Customer Education category, a product must:
Best Customer Education Software At A Glance
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Absorb LMS is a market-leading AI-powered strategic learning system designed to deliver results for all learners—employees, partners, and customers alike. Built to simplify learning management while a
Absorb LMS is a learning management system that offers course creation, enrollment modification, email notifications, document uploads, and user group management. Reviewers like the user-friendly interface, robust admin features, AI support, and the ability to create and modify courses according to specific needs. Reviewers mentioned difficulties in understanding some features, limitations with the Analyze tool, issues with third-party authoring software compatibility, and challenges with the initial setup and integration with other systems.
1,466 Twitter followers
Docebo is an AI-powered learning platform designed to support continuous learning across employees, partners, and customers. More than 3,900 organizations use Docebo to deliver onboarding, enablement,
Docebo is a learning management system that uses AI to offer content creation, training distribution, and progress tracking for internal and external users. Reviewers frequently mention the system's flexibility, scalability, and intuitive user experience, with strong reporting and seamless integrations, and the ability to customize the learning experience for different audiences. Reviewers experienced challenges with the complexity of advanced settings, the lack of intuitiveness in some reporting features, and the half-baked implementation of new AI features.
6,650 Twitter followers
Supademo is the fastest way to create high-converting interactive product demos. Trusted by >100,000+ professionals at fast-growing companies, Supademo is used to accelerate deals, drive adopti
Supademo is a software that allows users to create interactive and engaging product demos with features such as AI voiceover, annotations, and translation. Users frequently mention the ease of use, the ability to create demos quickly, and the valuable AI features for annotations and voiceovers that streamline the process. Users mentioned some difficulties with the initial learning curve, occasional glitches with certain browsers, and limitations in customization and advanced features.
290 Twitter followers
Thinkific is an award-winning learning commerce platform where courses and community come together to power business growth. Thinkific gives academies, experts, and businesses everything they need to
Thinkific is a platform that allows users to create, customize, and sell online courses, with features for managing students, tracking progress, and receiving payments. Users frequently mention the platform's ease of use, intuitive course builder, and customization options, as well as the ability to host unlimited videos directly on the platform and the responsive customer support. Users reported issues with limited design customization options, problems with tracking integrations, and difficulties with certain features and bug fixes taking a long time to be addressed, as well as some advanced features only being available on higher-tier plans.
10,804 Twitter followers
LearnUpon helps businesses deliver training that performs fast, focused, and built for impact. L&D teams rely on our tightly integrated LMS to deliver learning that sticks, upskills teams, and dri
LearnUpon LMS is a learning management system that provides a platform for setting up learning courses, sending reminders, and collecting feedback. Users frequently mention the user-friendly interface, the ease of setting up learning courses, and the helpful integration with Google Meet and Google Calendar. Users mentioned issues with the need for workarounds for certain functionalities, limitations in customization of learner dashboards, and challenges with the live learning feature.
2,447 Twitter followers
Clueso is the fastest way for SaaS companies to create software videos and help documentation for their products. Here’s how it works: Simply record/upload a rough screen recording of your produ
Hopscotch Product Tours is a no-code platform designed to help SaaS companies create interactive product tours and in-app messages, enhancing user onboarding and engagement. By guiding users through k
10,217 Twitter followers
Continu is a modern learning management system (LMS) designed for enterprise organizations, offering a comprehensive solution for training, onboarding, and upskilling teams. This platform provides org
Continu is a learning platform that offers a range of products and services for work-related education and training. Reviewers like Continu for its ease of use, accessibility, user-friendly interface, and the wide range of learning materials it offers, including quizzes, announcements, and handbooks. Users mentioned some issues with Continu, such as occasional lagging, difficulty in navigation, lack of audio support, and limitations in advanced features and customizability.
369 Twitter followers
Skillable is the trusted pioneer and innovator in hands-on learning and skill validation. In job and organization-tailored scenarios, people develop and validate their skills through live learning exp
600 Twitter followers
WorkRamp, a Learning Pool company, is the AI-first LMS built for the modern enterprise. Through self-guided learning modules, interactive coaching functionalities, and robust certification paths, Work
WorkRamp is a learning platform that allows users to create, organize, and manage training content, track progress, and integrate with other tools. Reviewers appreciate the platform's user-friendly interface, its ability to centralize and structure content, and the ease with which they can track course completion and progress. Users mentioned that the platform can be complex to set up initially, the customization options can feel somewhat limited, and some content management workflows can feel manual and time-consuming.
6,606 Twitter followers
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos offers the world’s easiest-to-use LMS and a comprehensive learning content libr
Litmos is a learning management system that provides a platform for creating, assigning, and tracking learning content. Reviewers like the user-friendly interface, the ease of content creation, the robust reporting capabilities, and the excellent customer support provided by Litmos. Users mentioned issues with limited customization, difficulties with certain integrations, challenges with bulk updates, and occasional glitches with advanced functionalities.
7,887 Twitter followers
Gainsight Customer Education, formerly Northpass, is the market-leading digital customer education and training platform. We empower businesses to elevate their customer experience and optimize ope
Skilljar is a platform that provides tools for building, managing, and scaling customer education programs, with features such as analytics, reporting, and integration capabilities with CRMs. Reviewers like the user-friendly interface, the ability to design customized learning paths, issue certifications, and use SCORM-compliant content without needing technical expertise, and the exceptional customer support and onboarding teams. Reviewers mentioned that some reporting functionalities feel limited without advanced configuration or external data tools, creating detailed custom reports requires exports and third-party tools, and some training materials are too basic for advanced users.
13,168 Twitter followers
Sana is an AI company building the next generation of knowledge tools. Sana’s products are trusted by the world's most pioneering companies and backed by world-leading investors, including NEA, Menlo
Sana Learn is a learning platform that allows users to search for subjects and topics using keywords, provides AI-generated overlays to guide through course content, and offers an interactive learning experience. Reviewers frequently mention the ease of use, intuitive interface, and the beneficial AI-generated content for researching specific activities, as well as the platform's ability to enhance collaboration efficiency and content creation. Users mentioned issues with the API integration, lack of offline access, occasional misunderstanding by the AI, disappearing comments when switching windows, and a desire for a timed counter for courses.
4,128 Twitter followers
LearnWorlds is a learning management system (LMS) designed for creators, businesses, and educators who need to deliver structured and branded online learning at scale. The platform combines course cre
LearnWorlds is an online platform used for building courses for individual customers and corporate clients, offering a range of features and customisations for educational materials. Users frequently mention the platform's user-friendly interface, ease of use, quick response from customer support, and the ability to integrate external resources and data. Reviewers noted some negative aspects such as missing features, occasional bugs, difficulty in navigating the extensive number of features, and limitations in payment options and user roles.
2,963 Twitter followers
