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Compare Drift and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$0.99 1 Resolution
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,762)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in customer support automation, with users highlighting its high accuracy in providing answers. One user mentioned that it saves them a lot of time searching for information, achieving about 80-90% accuracy in responses.
- Users say that Drift is particularly effective for lead generation, with many praising its AI sales tools as a beneficial addition. Reviewers appreciate how it facilitates real-time conversations with potential customers, enhancing engagement right when interest is highest.
- According to verified reviews, Fin by Intercom stands out for its customizability. Users enjoy the ability to tailor settings like snippets and behaviors, making the platform adaptable to various conversations and reducing misunderstandings.
- Reviewers mention that while Drift offers seamless integration with calendars and custom guardrails, some users find it less intuitive compared to Fin by Intercom, which is noted for its easy setup process and user-friendly interface.
- G2 reviewers highlight that Fin by Intercom has a significantly higher overall satisfaction score, reflecting its strong market presence and user approval. This is supported by a much larger number of recent reviews, indicating consistent performance and reliability.
- Users report that Drift, while effective for targeted lead generation, sometimes lacks the same level of support quality as Fin by Intercom. Reviewers have noted that while Drift's support is good, Fin's support is often described as more responsive and helpful in resolving issues.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Drift
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.7
1,018
8.7
2,850
Ease of Use
8.7
1,031
8.9
2,880
Ease of Setup
8.4
508
8.4
1,485
Ease of Admin
8.5
473
8.6
1,325
Quality of Support
8.8
939
8.6
2,746
Has the product been a good partner in doing business?
8.9
472
8.8
1,322
Product Direction (% positive)
8.9
996
8.8
2,701
Features by Category
Ticket and Case Management
Not enough data
8.6
1101
|
Verified
Not enough data
8.8
1120
|
Verified
Not enough data
8.7
1097
|
Verified
Not enough data
8.6
1148
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1137
|
Verified
Not enough data
8.8
1061
|
Verified
Not enough data
8.6
962
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
892
|
Verified
Not enough data
8.8
1091
|
Verified
Not enough data
9.4
1265
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
722
|
Verified
8.4
461
|
Verified
8.2
1269
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Messenger
8.5
203
|
Verified
8.8
383
|
Verified
8.2
201
|
Verified
8.1
363
|
Verified
9.1
273
|
Verified
9.3
478
|
Verified
8.5
250
|
Verified
8.5
327
|
Verified
Channels
7.9
116
|
Verified
8.0
293
|
Verified
8.9
250
|
Verified
9.0
438
|
Verified
7.7
91
|
Verified
7.9
207
|
Verified
7.6
81
|
Verified
7.3
121
7.8
90
|
Verified
8.1
229
|
Verified
Customers
8.6
225
|
Verified
8.8
428
|
Verified
8.4
202
|
Verified
8.6
432
|
Verified
8.1
241
|
Verified
8.2
436
|
Verified
8.7
242
|
Verified
8.3
387
|
Verified
8.5
246
|
Verified
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
8.2
280
8.8
596
8.3
268
8.8
586
8.4
303
9.0
588
8.1
273
8.8
557
8.0
228
8.6
478
Platform
8.9
309
9.5
613
8.4
291
8.9
583
8.4
275
8.8
579
8.1
281
8.7
562
7.9
240
8.2
419
8.4
261
8.9
528
8.2
286
8.8
583
Generative AI
7.7
84
Feature Not Available
7.7
82
8.4
140
Conversational Platform
8.6
167
8.7
1058
8.4
117
8.7
837
8.7
128
8.7
858
8.6
92
9.0
779
Support Automation
Feature Not Available
8.6
859
8.4
147
8.7
901
8.7
138
8.5
518
8.4
92
8.8
812
Generative AI
7.9
31
Feature Not Available
7.7
31
8.4
154
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.6
200
7.8
12
7.4
185
8.1
12
9.0
212
Automation
8.2
11
8.4
211
8.3
13
8.3
208
8.3
12
8.5
197
Artificial Intelligence
7.7
13
8.5
201
8.2
13
8.6
193
8.3
14
8.5
202
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.3
296
7.7
81
8.3
294
7.3
81
Feature Not Available
Communication
9.2
542
|
Verified
9.2
1442
|
Verified
8.5
538
|
Verified
8.9
1450
|
Verified
7.8
323
|
Verified
8.7
1192
|
Verified
8.6
414
|
Verified
9.1
1357
|
Verified
7.9
189
8.2
595
Internal Use
8.4
461
|
Verified
8.2
1269
|
Verified
8.7
471
|
Verified
8.7
1095
|
Verified
8.5
472
|
Verified
8.2
1043
|
Verified
8.2
409
|
Verified
8.7
1249
|
Verified
8.3
372
|
Verified
8.9
1320
|
Verified
8.1
402
|
Verified
8.6
1288
|
Verified
Generative AI
7.4
20
8.2
94
Self-Service Experience
8.1
57
8.9
655
8.2
53
8.9
652
Feature Not Available
Feature Not Available
8.2
51
8.2
491
8.5
57
8.4
536
Self-Service Platform
8.6
57
8.7
532
8.7
60
8.8
538
8.2
59
8.4
479
8.6
59
8.6
523
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
181
Not enough data
8.0
183
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
169
Automation
Not enough data
8.2
173
Not enough data
7.9
162
Not enough data
7.2
155
Autonomy
Not enough data
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
164
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Fin by Intercom are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Social Customer Service, and Help Desk
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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