Compare Drift and Fin
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$0.99 1 Outcome
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plans
Fin
Star Rating
(3,850)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say that Drift remains a solid tool for web interactions, with its AI sales features being particularly beneficial. However, some have noted occasional routing bugs that can disrupt the user experience, though these issues are typically resolved quickly.
- Reviewers mention that Fin by Intercom's implementation process is straightforward, allowing users to get up and running with minimal hassle. This ease of setup is a significant advantage for small businesses looking for efficient solutions.
- According to verified reviews, Drift's web version impresses users with its seamless integration, allowing for conversations without needing to enter external platforms like Facebook Messenger. This feature enhances user engagement and accessibility.
- G2 reviewers highlight that Fin by Intercom's ability to refer users to customer service when necessary is a standout feature, ensuring that users receive the help they need without feeling abandoned by the AI.
- Users express that while Drift offers a visually appealing interface, they sometimes encounter challenges with its routing capabilities. Despite this, many still find it a valuable tool for their sales processes, indicating a balance of strengths and weaknesses.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Drift
Free Trial is available
Fin
Free Trial is available
Ratings
Meets Requirements
8.7
1,019
8.8
2,899
Ease of Use
8.7
1,032
8.9
2,930
Ease of Setup
8.4
508
8.4
1,527
Ease of Admin
8.5
473
8.6
1,355
Quality of Support
8.8
940
8.6
2,793
Has the product been a good partner in doing business?
8.9
472
8.8
1,350
Product Direction (% positive)
8.9
997
8.8
2,749
Features by Category
Ticket and Case Management
Not enough data
8.6
1104
|
Verified
Not enough data
8.8
1126
|
Verified
Not enough data
8.7
1102
|
Verified
Not enough data
8.6
1154
|
Verified
Not enough data
8.3
682
|
Verified
Not enough data
8.8
1139
|
Verified
Not enough data
8.8
1064
|
Verified
Not enough data
8.6
966
|
Verified
Generative AI
Not enough data
8.3
249
Not enough data
8.2
250
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
895
|
Verified
Not enough data
8.8
1095
|
Verified
Not enough data
9.4
1271
|
Verified
Not enough data
8.3
813
Not enough data
7.6
525
Platform
Not enough data
8.1
723
|
Verified
8.4
461
|
Verified
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.2
1019
|
Verified
Messenger
8.5
204
|
Verified
8.8
383
|
Verified
8.2
201
|
Verified
8.1
363
|
Verified
9.1
273
|
Verified
9.3
478
|
Verified
8.5
250
|
Verified
8.5
327
|
Verified
Channels
7.9
116
|
Verified
8.0
293
|
Verified
8.9
250
|
Verified
9.0
438
|
Verified
7.7
91
|
Verified
7.9
207
|
Verified
7.6
81
|
Verified
7.3
121
7.8
90
|
Verified
8.1
229
|
Verified
Customers
8.6
225
|
Verified
8.8
428
|
Verified
8.4
202
|
Verified
8.6
432
|
Verified
8.1
241
|
Verified
8.2
436
|
Verified
8.7
242
|
Verified
8.3
387
|
Verified
8.5
246
|
Verified
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
230
Not enough data
8.3
219
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
231
Not enough data
8.7
223
Not enough data
8.6
216
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
86
Responses
Not enough data
9.1
84
Not enough data
9.0
88
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
83
Not enough data
9.1
84
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.9
51
Responses
8.2
280
8.8
600
8.3
268
8.8
589
8.4
303
9.0
591
8.1
273
8.8
559
8.0
228
8.6
479
Platform
8.9
309
9.5
620
8.4
291
8.9
585
8.4
275
8.8
579
8.1
281
8.7
564
7.9
240
8.3
420
8.4
261
8.9
529
8.2
286
8.8
584
Generative AI
7.7
84
Feature Not Available
7.7
82
8.4
143
Conversational Platform
8.6
167
8.7
1059
8.4
117
8.7
839
8.7
128
8.7
858
8.6
92
9.0
779
Support Automation
Feature Not Available
8.6
859
8.4
147
8.7
902
8.7
138
8.5
520
8.4
92
8.9
816
Generative AI
7.9
31
Feature Not Available
7.7
31
8.4
156
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.6
202
7.8
12
7.4
185
8.1
12
9.0
214
Automation
8.2
11
8.4
211
8.3
13
8.3
208
8.3
12
8.5
198
Artificial Intelligence
7.7
13
8.5
201
8.2
13
8.6
193
8.3
14
8.5
205
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.3
297
7.7
81
8.3
295
7.3
81
Feature Not Available
Communication
9.2
543
|
Verified
9.2
1445
|
Verified
8.5
539
|
Verified
8.9
1454
|
Verified
7.8
323
|
Verified
8.7
1194
|
Verified
8.6
414
|
Verified
9.1
1359
|
Verified
7.9
189
8.2
595
Internal Use
8.4
461
|
Verified
8.2
1270
|
Verified
8.7
470
|
Verified
8.7
1095
|
Verified
8.5
471
|
Verified
8.2
1043
|
Verified
8.2
408
|
Verified
8.7
1252
|
Verified
8.3
371
|
Verified
8.9
1321
|
Verified
8.1
401
|
Verified
8.6
1289
|
Verified
Generative AI
7.4
20
8.2
95
Self-Service Experience
8.1
57
9.0
662
8.2
53
8.9
658
Feature Not Available
Feature Not Available
8.2
51
8.2
493
8.5
57
8.4
541
Self-Service Platform
8.6
57
8.7
534
8.7
60
8.8
544
8.2
59
8.4
486
8.6
59
8.6
527
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.5
48
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
87
Not enough data
9.6(won by default)
90
Channels
Not enough data
9.4(won by default)
90
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
92
Not enough data
8.4(won by default)
82
Not enough data
8.8(won by default)
84
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
195
Not enough data
8.0
203
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
161
Not enough data
7.9
174
Not enough data
8.5
200
Automation
Not enough data
8.4
199
Not enough data
7.9
164
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.8
164
Not enough data
7.3
163
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Fin are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.1%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
How do I scale conversational marketing?
2 Comments
Official Response from Drift
Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
