Users report that Atera excels in its ticket creation user experience, scoring 8.5, while Rippling's ticketing system received a lower score of 8.4. Reviewers mention that Atera's interface is intuitive, making it easier for support teams to manage tickets efficiently.
Reviewers mention that Rippling shines in its Core HR features, particularly in "Time, Attendance, and PTO" management, where it scored an impressive 9.5. In contrast, Atera's score in this area is not applicable, as it primarily focuses on IT management rather than HR functionalities.
Users on G2 highlight that Atera's workflow automation features scored 8.3, which is beneficial for streamlining IT processes. However, Rippling outperforms in this area with a score of 9.3 for its "Smart/Automated Provisioning," indicating a more robust automation capability for HR tasks.
G2 users report that Atera's quality of support is rated at 9.0, which is commendable, but Rippling edges ahead with a score of 9.3. Reviewers mention that Rippling's support team is responsive and knowledgeable, enhancing the overall user experience.
Users say that Atera's ease of setup is rated at 9.1, making it a user-friendly option for IT teams. In comparison, Rippling's ease of setup is slightly higher at 9.3, indicating that users find it even easier to get started with their HR management tasks.
Reviewers mention that Atera's ticket collaboration features scored 8.0, which is useful for team communication. However, Rippling's overall collaboration tools, particularly in HR management, are more comprehensive, leading to a better user experience in managing employee-related tasks.
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
We use it for payroll and taxes and insurance mostly. Read more
How is Rippling innovating in the field of HR and IT management for businesses?
3 Comments
JT
Rippling is transforming HR and IT management by unifying payroll, benefits, device provisioning, and compliance into a single, automated platform. Its...Read more
What are some popular integrations for Rippling?
1 Comment
Official Response from Rippling
Hi Steve,
The Rippling App Shop allows you to integrate with over 500 third-party applications like Google Workspace, Slack, and Carta. Some popular...Read more
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.