Best Remote Monitoring & Management (RMM) Software
Remote monitoring and management (RMM) software allows IT teams and managed service providers (MSPs) to remotely oversee, control, and maintain systems, networks, and devices from a centralized dashboard, enabling proactive issue detection, automated remediation, and efficient management of distributed IT infrastructures without requiring on-site access.
Core Capabilities of RMM SoftwareTo qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:
Internal IT departments and MSPs use RMM software to maintain continuous system performance and address issues before they impact users. Common use cases include:
RMM tools work in the background monitoring systems and handling routine maintenance, while help desk software and service desk software manage user-facing communication and issue tracking. RMM platforms often integrate directly with these tools so that performance data, alerts, and asset details automatically feed into ticketing systems, creating a proactive, data-driven approach to IT service management when the two are paired together.
Insights from G2 Reviews on RMM SoftwareAccording to G2 review data, users highlight remote endpoint access and automated patch management as the most valued capabilities. IT teams and MSPs frequently cite reductions in on-site support visits and improved mean time to resolution as primary outcomes of adoption.
Featured Remote Monitoring & Management (RMM) Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces
NinjaOne is a remote monitoring and management tool that offers features such as patch management, remote access, IT documentation, and automation. Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne. Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.
3,534 Twitter followers
Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom
Datto RMM is a remote monitoring and management tool that allows users to manage and troubleshoot issues on different devices remotely, customize the interface, and assign devices to different sites. Users frequently mention the tool's ability to manage multiple users in real-time, its powerful automation policies, and its compatibility with other Datto/Kaseya products and Microsoft 365 as significant benefits. Reviewers noted issues with the tool's web remote feature, its patch management struggling with third-party apps, and the responsiveness and helpfulness of Kaseya support as areas for improvement.
17,427 Twitter followers
The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management
Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management. Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack. Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
1,675 Twitter followers
TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc
TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects. Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team. Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.
48,203 Twitter followers
Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always
Action1 is a software tool used for managing updates, vulnerabilities, and remote control of endpoints in a network. Reviewers frequently mention the ease of use, the ability to manage updates and vulnerabilities efficiently, and the free access for up to 200 endpoints. Users reported issues with the remote control feature being slow, the lack of a mobile application, and difficulties in adding custom software.
589 Twitter followers
Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a
15,895 Twitter followers
Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a
Syncro is an IT management tool that provides functionalities such as PSA, Endpoint management, scripting, PowerShell, ticketing, and automation for IT companies. Reviewers appreciate Syncro's all-in-one nature, its robust automation capabilities, the convenience of having several different softwares integrated into one space, and the strong support from the Syncro team. Users reported issues with the user interface for remote desktop, limitations in the mobile app, difficulties with the initial setup, and a desire for more advanced features in automation and scripting.
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa
Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks. Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient. Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
17,427 Twitter followers
N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combat
15,895 Twitter followers
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional
Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu
6,094 Twitter followers
Ivanti Neurons for UEM unifies the management and security of every device across the enterprise—Windows, macOS, Linux, mobile, rugged, IoT, and VR/XR headsets—within a single platform. Powered by AI,
6,781 Twitter followers
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralize
ConnectWise RMM is a tool that provides device management, remote support, and integration with other ConnectWise tools for IT service management. Users like the ease of use, the ability to manage all clients in one place, the automation features, and the integration with other ConnectWise tools, which allows for increased organization and efficiency. Users reported issues with the interface being clunky and outdated, unreliable tax calculations, issues with the agent, slow redesign process, limited scripting and reporting options, poor automation abilities, and lack of certain integrations.
14,940 Twitter followers
Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, ef
17,689 Twitter followers
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automat
14,940 Twitter followers
Learn More About Remote Monitoring & Management (RMM) Software
What is Remote Monitoring and Management (RMM) Software?
Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed agents (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well.
Key Benefits of Remote Monitoring and Management Software
- Give awareness of and visibility over all business hardware from a distance
- Monitor and maintain devices remotely
- Highlight potential issues and troubleshoot before a problem occurs
Why Use Remote Monitoring and Management (RMM) Software?
Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights.
Who Uses Remote Monitoring and Management (RMM) Software?
RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution.
Remote Monitoring and Management (RMM) Software Features
The following are common features among RMM solutions:
Device compatibility — By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices.
Device detection — If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically.
Device management — Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT.
Monitoring — RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred.
Ticket generation — When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot.
Reporting and data visualization — RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware.
Solution integration — To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more.
Remote access — RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present.
What is the best RMM software for small businesses?
When IT support is limited but device sprawl is growing, small businesses rely on RMM tools that reduce manual workloads and keep systems running smoothly without breaking the budget. Platforms that emphasize simplicity, automation, and low operational overhead tend to win high marks on G2. Here are the best options:
- NinjaOne: Offers a modern, intuitive interface with remote access, patching, and alerting features designed for lean IT teams, ranked as a category leader for small businesses.
- Datto RMM: Provides powerful remote monitoring, policy-based automation, and secure endpoint control backed by Datto’s disaster recovery infrastructure, suited for MSPs and SMBs.
- TeamViewer: Combines remote control and monitoring in one platform, with add-ons for asset tracking, patching, and backup. It is ideal for small teams managing hybrid environments.
- Atera: Delivers an all-in-one RMM + PSA solution with unlimited device monitoring per technician, automation templates, and a transparent pricing model that’s highly SMB-friendly.
What is the most recommended RMM platform for medium enterprises?
For medium-sized enterprises, the most recommended RMM platforms offer secure remote access, centralized monitoring, and efficient patch management, tailored to meet the demands of scaling infrastructure and hybrid work environments. Based on G2 reviews, these are standout choices:
As businesses scale beyond a few dozen endpoints, they require RMM platforms that can orchestrate complex environments without sacrificing visibility or control. These tools consistently earn praise from mid-sized companies, balancing flexibility and governance:
- Splashtop Remote Support: Delivers fast, secure remote access with robust session logging, device grouping, and technician management, ideal for IT teams needing responsive support across distributed endpoints.
- ManageEngine RMM Central: Provides all-in-one monitoring, asset tracking, patching, and automation in a scalable platform, with strong support for multi-site deployments and compliance.
- Action1: A cloud-native RMM designed for real-time patching, remote control, and software deployment, optimised for mid-market companies with remote or hybrid operations.
- Hexnode UEM: Offers cross-platform device visibility and remote management capabilities that serve IT teams seeking tighter control over mobile and desktop endpoints.
Additional Remote Monitoring and Management (RMM) Software Features
Endpoint security — Some RMM solutions will include endpoint protection capabilities to improve security across all company devices. While not a universal feature, an RMM software including this feature would be particularly helpful for small and mid-size businesses who might not need a separate, more robust endpoint production product.
Data backup — Not as common a feature, some RMM software include the capability to back up and/or recover lost data in the event of device failure. This feature is specifically less common because of how much storage space would potentially be needed to back up a large number of devices. But, for specifically smaller companies, the storage space dilemma may not be as great an issue.
Other Features of Remote Monitoring & Management (RMM) Software: Asset Tracking, ITIL Policy Compliance, Service Management, Workflow Management
Potential Issues with Remote Monitoring and Management (RMM) Software
Compatibility — Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints.
Visibility loss — Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution.
