What are User Research Tools?

User research tools, also known as UX research software, are leveraged by businesses to gather feedback from customers on the overall user experience. User research is conducted for product prototypes, website usability testing and functionality, mobile app functionality, and other customer and user experiences. During these user feedback sessions, businesses gather key insights into where their product is performing well, where there are gaps, and areas for improvement. UX research platforms can provide a few different research methods and feedback tools. Many solutions facilitate customer testing by providing access to a recruitment pool of candidates who are willing to test functionalities throughout the customer journey. Companies select the demographic criteria of the persons they would like to test their product. Test user candidates are selected by age, gender, geographic location, and other criteria. Once a test user candidate is chosen, companies select exactly what functions or features they want the user to test. This ranges from something as simple as how easy it is to check out an item on an online store to how a customer might feel about a new brand marketing campaign. During the research process, the respondent completes a screen-recorded session and provides real-time feedback to the business. User research software allows businesses to conduct these virtual focus groups and gather valuable user insights remotely. As an alternative to live sessions, many user research software solutions allow test users to complete the tasks on their own time and send the completed video recording on a deadline specified by the business sending out the test. Instead of live or pre-recorded feedback sessions, some user research tools allow businesses to intercept active website visitors or app users to capture in-the-moment feedback about the customer journey. These products more commonly offer features for respondents to submit text-based feedback and screenshots when they encounter bugs within a product or areas of frustration.

What are the Common Features of User Research Tools?

User research tools offer a variety of features to help businesses select research participants, collect qualitative and quantitative data, and collaborate on research with different stakeholders within the organization. Participant selection: UX research platforms offer varying methods for recruiting and selecting research participants. Some vendors have a proprietary database or recruitment pool of participants, while others provide features for intercepting users browsing a website or using a mobile application. Usability tests: One of the core features of user research software is the ability to provide live video user testing. This feature allows the business and customer to connect over a live video stream and show the business in real time how the test user navigates a website. During the live session, test users ask the business questions that may help uncover more valuable insights for the business. Video conferencing: User interviews are another core functionality for most user research tools. One-on-one video conferencing allows businesses to speak directly with participants and conduct more in-depth qualitative research. Surveys: Text-based surveys or quizzes can be used to collect both qualitative and quantitative data related to user experiences. With surveys, users may be asked to rate certain features or provide feedback in an open text field. Test plan: Businesses set a plan that they would like the test user to follow throughout the test. This is a set of tasks that a user must complete by the end of the test. This allows businesses to focus on the most relevant user feedback that they’re looking for. Self tests: Self tests are a good option for users that feel more comfortable completing the tests on their own time and not on video. With self-tests, businesses send over a link to the test with instructions and a deadline, and then users complete the test at their comfort. Mobile functionality: Testing mobile applications is equally as important as testing desktop functionality. For this reason, the user research software a company selects must support the types of mobile devices needed. Notes and collaboration tools: Notes and tagging are both important features in user research software that allow users to collaborate with other stakeholders on a team. Within a recorded video, users tag teammates at relevant specified times. If it is a development issue, product managers may tag a developer, or if it’s a marketing issue, product managers can tag a marketing team member. Other features of User Testing Software: In-App Capabilities, On-Site Capabilities, Photo Submission, Video Snippet Submission

What are the Benefits of User Research Tools?

User research platforms allow businesses to better understand how users experience the customer journey. This gives businesses a better context as to how they might improve website design, marketing and branding, and the overall product they’re offering. Unbiased perspective: Most employees at a company understand the basic functionality and usability of their website. Since they use it every day, most functions are second nature to them and they understand how to navigate the site to find what they want. For this reason, a business’s employees are often not the most objective test subjects for understanding how a site or product can be more functional. The best test user is an unfamiliar, unbiased person who navigates a website for the very first time and provides a fresh take on what needs to be improved. Save money: Live, in-person user testing costs businesses a great deal of money. User research solutions provide the same user feedback a company would garner from in-person testing but at a fraction of the cost since the tests are conducted virtually and are generally cheaper to carry out.

Page 6 | Best User Research Tools: User Reviews from October 2026

Netigate

Netigate is an AI-powered experience management platform that empowers enterprises to transform the voice of their customers and employees into tangible business growth. By collecting, analyzing, and acting on feedback in real time, organizations can uncover deep insights that drive smarter decisions, foster loyalty, and improve performance across every touchpoint. Our powerful, scalable solutions are trusted by over 1,500 of the world’s most respected brands—including Spotify, DB Schenker, Vodafone, Continental, and EnBW. Whether you're looking to improve customer satisfaction, boost employee engagement, or gain a holistic view of your organization’s experience landscape, Netigate delivers the tools and intelligence needed to make it happen. Founded in Stockholm, Sweden in 2005, Netigate has grown into a leading experience management partner across Europe. With additional offices in Oslo, Helsinki, and Frankfurt am Main, we have a strong and growing European presence. Our local teams bring regional expertise and provide personalized support tailored to the unique needs of each market and organization. What sets us apart is our combination of advanced AI technology with a human-centered approach. We believe that behind every data point is a real person—a customer or an employee whose voice deserves to be heard and understood. That’s why we’ve built a platform that not only delivers robust analytics, but also helps organizations take meaningful action based on real, actionable insights. Whether you're just getting started with experience management or looking to take your current efforts to the next level, Netigate is here to support your journey every step of the way. Want to learn how your organization can harness the power of feedback to drive business success? Book a demo with one of our specialists today.

Average Rating: 4.2/5.0

Total Reviews: 27

How Do G2 Users Rate Netigate?

Ease of Use: 8.8/10 (Category avg: 9.1/10)
Sorting: 8.9/10 (Category avg: 8.5/10)
In-App: 7.5/10 (Category avg: 8.3/10)
On-Site: 7.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Netigate?

Seller: Netigate
Year Founded: 2005
HQ Location: Stockholm, Stockholm County
Twitter: @Netigate
868 Twitter followers
LinkedIn® Page: www.linkedin.com
112 employees on LinkedIn®

Who Uses This Product?

Top Industries: Information Technology and Services
Company Size: 37% Large, 33% Small

What Do G2 Reviewers Say About Netigate?

AI-generated summary from verified user reviews

Pros

Users love the intuitive design of Netigate, making survey creation and analysis very straightforward and user-friendly.
Users commend the ease of creation with Netigate, enabling intuitive survey design without technical skills.
Users appreciate the intuitive design and powerful features of Netigate, making professional surveys easy and efficient.
Users value the intuitive functionality of Netigate, enabling easy survey design and quick, insightful reporting.
Users value the intuitive survey creation in Netigate, enabling easy design with powerful functionality and customization options.

Cons

Users face initial setup complexity with Netigate, particularly when configuring role-based access and permissions across departments.
Users experience a steep learning curve with Netigate, making initial setup and advanced features challenging for newcomers.
Users note the limited customization of Netigate, which restricts tailoring surveys to specific requirements and enhances complexity.
Users report data inconsistency issues, especially during real-time synchronization, affecting overall reliability and user experience.
Users experience integration issues with limited third-party connections, affecting overall functionality and collaboration efficiency.

What Are Recent G2 Reviews of Netigate?

"Effortless Feedback Collection with Powerful Insights"

Rating: 5.0/5.0 stars

— Karthik r.

Best User Research Tools - Page 6

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