# Crowd Reviews **Vendor:** Crowd - User research & Feedback **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 4 ## About Crowd Crowd is an AI-powered 360 customer intelligence hub that unifies all your customer data—from heatmaps to user analytics, and research studies to feedback widgets—into actionable insights in minutes. For SAAS and e-commerce teams drowning in data but starving for insights, Crowd replaces technical complexity with conversational clarity. From identifying why conversions are dropping to discovering what keeps customers loyal, Crowd transforms the signals scattered across your tech stack into a clear path to growth. ## Crowd Reviews ### 1. Helpful if You Want Answers Without Digging Through Data **Rating:** 5.0/5.0 stars **Reviewed by:** Elene T. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Crowd?** The AI chat is useful for getting quick answers based on actual user behavior. Instead of reviewing session recordings and heatmaps manually, I can just ask a question and get a summary with recommendations. **What do you dislike about Crowd?** Would love to see a mobile companion app in the future. Just something light to view feedback or AI answers when away from the laptop **What problems is Crowd solving and how is that benefiting you?** We’re trying to identify why users abandon carts and where they get stuck in our checkout flow. It’s also helped us collect customer feedback more consistently. ### 2. A game changer for me and my whole team!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary K. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Crowd?** As someone deeply invested in understanding and enhancing user experiences, I can confidently say that Crowd has been a game-changer for our team. My favorite features so far have been the feedback widget and the moderated sessions. **What do you dislike about Crowd?** Nothing really, the tool met the my needs 100% **What problems is Crowd solving and how is that benefiting you?** As a product marketer, having the ability to gauge user sentiments quickly is invaluable, and Crowd's feedback widget has truly been a game-changer for us. The feedback widget's seamless integration on our website has allowed us to collect real-time feedback effortlessly, giving us immediate insights into user experiences and preferences. Our design and product teams have also greatly benefited from Crowd's versatile testing options. The unmoderated and moderated testing features are incredibly easy to use and have streamlined our user testing processes. One of Crowd's standout features is its inclusion of AI analysis. This has been a massive time-saver for our entire team, as the AI efficiently processes and interprets vast amounts of feedback data, highlighting key trends and insights. I highly recommend Crowd to anyone looking to enhance user insights and drive growth. ### 3. Good Tool and responsive team. **Rating:** 5.0/5.0 stars **Reviewed by:** Anshika A. | Sales Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Crowd?** Recently i created beta test campaign for my AI Tool - Plansom on Crowd. Crowd has great features if you're looking to create interactive surveys, beta tests, feedback campaigns for your team. I am using daily for beta tests. i found it extremely useful. The team was responsive and provided support fully. Thankyou. I highly recommend using Crowd. **What do you dislike about Crowd?** It is still a new tool in market, more features are yet to come out. **What problems is Crowd solving and how is that benefiting you?** Crowd eases the experience of collecting surveys and feedbacks from the users. ### 4. Satisfactory **Rating:** 4.5/5.0 stars **Reviewed by:** Hauwa I. | Associate Product Manager- Marketing & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Crowd?** Ease of Use. The number of features available makes it robust. **What do you dislike about Crowd?** Better customer support. So users are not stranded when help is needed. **What problems is Crowd solving and how is that benefiting you?** To learn more about users - [View Crowd pricing details and edition comparison](https://www.g2.com/products/crowd-user-research-feedback-crowd/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+11%3A28%3A12+-0500&secure%5Bsession_id%5D=e9c4fdee-7e72-4d83-89bc-74bcfdc87f2b&secure%5Btoken%5D=bedbe3ad105ec1ac18406b62c6ed902114194e15eb428d1addb211520eecfb00&format=llm_user) ## Crowd Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Management** - Team Collaboration - Access Control - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insights** - Analytics - Collaboration - Sorting **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization ## Top Crowd Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,932 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)