--- title: Crowd Reviews meta\_title: 'Crowd Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Crowd works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 4 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Crowd Reviews & Product Details Crowd is an AI-powered 360 customer intelligence hub that unifies all your customer data—from heatmaps to user analytics, and research studies to feedback widgets—into actionable insights in minutes. For SAAS and e-commerce teams drowning in data but starving for insights, Crowd replaces technical complexity with conversational clarity. From identifying why conversions are dropping to discovering what keeps customers loyal, Crowd transforms the signals scattered across your tech stack into a clear path to growth. * * * Seller [Crowd - User research & Feedback](https://www.g2.com/sellers/crowd-user-research-feedback) Discussions [Crowd Community](https://www.g2.com/products/crowd-user-research-feedback-crowd/discuss) Languages Supported English Overview by Joseph Burutu Show More ## Pricing Pricing provided by Crowd. ### Free $0.00 ### Starter $79.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/crowd-user-research-feedback-crowd/pricing) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/crowd-user-research-feedback-crowd/competitors/alternatives) ![Elene T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elene T.") ET Elene T. Account Manager Small-Business (50 or fewer emp.) 7/1/2025 "Helpful if You Want Answers Without Digging Through Data" 5/5 What do you like best about Crowd? The AI chat is useful for getting quick answers based on actual user behavior. Instead of reviewing session recordings and heatmaps manually, I can just ask a question and get a summary with recommendations. Review collected by and hosted on G2.com. What do you dislike about Crowd? Would love to see a mobile companion app in the future. Just something light to view feedback or AI answers when away from the laptop Review collected by and hosted on G2.com. What problems is Crowd solving and how is that benefiting you? We’re trying to identify why users abandon carts and where they get stuck in our checkout flow. It’s also helped us collect customer feedback more consistently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mary K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary K.") MK Mary K. Product Marketing Manager Small-Business (50 or fewer emp.) 6/3/2024 "A game changer for me and my whole team!!" 5/5 What do you like best about Crowd? As someone deeply invested in understanding and enhancing user experiences, I can confidently say that Crowd has been a game-changer for our team. My favorite features so far have been the feedback widget and the moderated sessions. Review collected by and hosted on G2.com. What do you dislike about Crowd? Nothing really, the tool met the my needs 100% Review collected by and hosted on G2.com. What problems is Crowd solving and how is that benefiting you? As a product marketer, having the ability to gauge user sentiments quickly is invaluable, and Crowd's feedback widget has truly been a game-changer for us. The feedback widget's seamless integration on our website has allowed us to collect real-time feedback effortlessly, giving us immediate insights into user experiences and preferences. Our design and product teams have also greatly benefited from Crowd's versatile testing options. The unmoderated and moderated testing features are incredibly easy to use and have streamlined our user testing processes. One of Crowd's standout features is its inclusion of AI analysis. This has been a massive time-saver for our entire team, as the AI efficiently processes and interprets vast amounts of feedback data, highlighting key trends and insights. I highly recommend Crowd to anyone looking to enhance user insights and drive growth. Review collected by and hosted on G2.com. Show More 6/5/2024 Current UserValidated ReviewerSource: Organic ![Anshika A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshika A.") AA Anshika A. Sales Marketing Executive Small-Business (50 or fewer emp.) 7/1/2024 "Good Tool and responsive team." 5/5 What do you like best about Crowd? Recently i created beta test campaign for my AI Tool - Plansom on Crowd. Crowd has great features if you're looking to create interactive surveys, beta tests, feedback campaigns for your team. I am using daily for beta tests. i found it extremely useful. The team was responsive and provided support fully. Thankyou. I highly recommend using Crowd. Review collected by and hosted on G2.com. What do you dislike about Crowd? It is still a new tool in market, more features are yet to come out. Review collected by and hosted on G2.com. What problems is Crowd solving and how is that benefiting you? Crowd eases the experience of collecting surveys and feedbacks from the users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Hauwa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hauwa I.") HI Hauwa I. Associate Product Manager- Marketing & Operations Small-Business (50 or fewer emp.) 6/10/2024 "Satisfactory" 4.5/5 What do you like best about Crowd? Ease of Use. The number of features available makes it robust. Review collected by and hosted on G2.com. What do you dislike about Crowd? Better customer support. So users are not stranded when help is needed. Review collected by and hosted on G2.com. What problems is Crowd solving and how is that benefiting you? To learn more about users Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Crowd for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![UserTesting Logo](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting Logo") UserTesting 4.4 (792) UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations. ](https://www.g2.com/products/usertesting/reviews "UserTesting")[ 2 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 3 ![Qualtrics Market Research Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research Logo") Qualtrics Market Research 4.4 (3,018) Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever. ](https://www.g2.com/products/qualtrics-market-research/reviews "Qualtrics Market Research")[ 4 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,921) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub")[ 5 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,537) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. ](https://www.g2.com/products/liveagent/reviews "LiveAgent")[ 6 ![Heap by Contentsquare Logo](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare Logo") Heap by Contentsquare 4.4 (1,097) Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform. ](https://www.g2.com/products/heap-by-contentsquare/reviews "Heap by Contentsquare")[ 7 ![AskNicely Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely Logo") AskNicely 4.7 (1,051) The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework. ](https://www.g2.com/products/asknicely/reviews "AskNicely")[ 8 ![User Interviews Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e084340a5b6caa5466ac4743423f39ce/user-interviews.svg "User Interviews Logo") User Interviews 4.6 (1,047) User Interviews is designed to help designers, researchers, product managers, and entrepreneurs form better business decisions by making user research easier, faster, and more joyful. ](https://www.g2.com/products/user-interviews/reviews "User Interviews")[ 9 ![Glassbox Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox Logo") Glassbox 4.9 (809) Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX. ](https://www.g2.com/products/glassbox/reviews "Glassbox")[ 10 ![Mouseflow Logo](https://images.g2crowd.com/uploads/product/hd_favicon/656105f9f4043362adf04f48e4300760/mouseflow.svg "Mouseflow Logo") Mouseflow 4.6 (690) With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more. ](https://www.g2.com/products/mouseflow/reviews "Mouseflow") [Show More](#) ## Pricing Options Pricing provided by Crowd. ### Free $0.00 ### Starter $79.00 Per Month ### Growth $199.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/crowd-user-research-feedback-crowd/pricing) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[User Research](https://www.g2.com/categories/user-research)[User Research Repositories](https://www.g2.com/categories/user-research-repositories) ##### Explore More [Best software for tracking cloud compliance across regions](https://www.g2.com/discussions/what-are-the-best-software-for-tracking-cloud-compliance-across-regions)[Which PHP integrated development environments avoid hidden costs and lengthy implementation timelines for mid-market teams?](https://www.g2.com/discussions/which-php-integrated-development-environments-avoid-hidden-costs-and-lengthy-implementation-timelines-for-mid-market-teams)[Which Google Workspace project management tools avoid information loss when switching between email and task systems?](https://www.g2.com/discussions/which-google-workspace-project-management-tools-avoid-information-loss-when-switching-between-email-and-task-systems) [Which web font marketplaces are highest rated for enterprise brand consistency?](https://www.g2.com/discussions/which-web-font-marketplaces-are-highest-rated-for-enterprise-brand-consistency%20)[Trusted identity verification service for app developers](https://www.g2.com/discussions/trusted-identity-verification-service-for-app-developers)[Virtual event services reviews for medium-sized companies](https://www.g2.com/discussions/virtual-event-services-reviews-for-medium-sized-companies) [Show MoreShow Less](javascript:void(0);)