Smartling
Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. Smartling's Global Delivery Network (GDN) enables companies to translate their entire website without touching a line of code. A proxy-based solution that sits between users and your site, GDN automatically detects, translates, and delivers localized content in real time—so you can go multilingual fast, regardless of your underlying tech stack. Here's what makes Smartling stand out: Translation done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it's our TMS, expert linguists, or integration with top-tier AI and machine translation models, we help you build a translation approach tailored to your specific needs—with full flexibility to bring your own models, data, and linguists. Work in the tools you already use. No more switching between screens—start, track, and complete translations within your preferred content platforms. Smartling offers 50+ integrations with popular CMS, commerce, and support tools, plus a customizable API for everything else. Provable quality at every step. Smartling's LQA Agent delivers 98+ MQM scores with human-in-the-loop review and 96+ MQM fully automated—removing up to two-thirds of content from the human review pipeline without sacrificing accuracy. Every translation includes a full audit trail of models, versions, and human edits. Smartling is trusted by hundreds of global brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, OpenAI, and Lyft.
Average Rating: 4.4/5.0
Total Reviews: 691
How Do G2 Users Rate Smartling?
- Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
- Task Delegation: 8.4/10 (Category avg: 8.4/10)
- Quality Assurance: 8.4/10 (Category avg: 8.5/10)
- Resource Management: 8.5/10 (Category avg: 8.6/10)
Who Is the Company Behind Smartling?
- Seller: Smartling
- Company Website:
- Year Founded: 2009
- HQ Location: New York
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LinkedIn® Page: www.linkedin.com
468 employees on LinkedIn® - Phone: +1.866.70.SMART
Who Uses This Product?
- Who Uses This: Translator, Freelance Translator
- Top Industries: Translation and Localization, Computer Software
- Company Size: 49% Small, 29% Medium
What Do G2 Reviewers Say About Smartling?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Smartling, allowing seamless collaboration on a familiar platform.
- Users praise Smartling for its ease of use and quick resolution, enhancing collaboration and efficiency in projects.
- Users find the project managers super-helpful, enhancing their experience on the familiar Smartling platform.
- Users find the intuitive interface of Smartling enhances productivity and simplifies the onboarding process for new linguists.
- Users commend the reliable customer support of Smartling, appreciating the efficient assistance and quick response times.
Cons
- Users experience translation issues due to limited glossary information and frequent login timeouts affecting usability.
- Users find the difficult navigation of Smartling frustrating, impacting their workflow and efficiency.
- Users find the missing features in Smartling's admin interface frustrating, affecting usability and control over tasks.
- Users experience communication issues due to time zone differences and difficulties in discussing project specifics with peers.
- Users find the poor search functionality in Smartling limits efficiency and complicates locating specific strings.
What Are Recent G2 Reviews of Smartling?
"Clean, Fast Online CAT Tool with a Helpful Context View and Responsive Support"
Rating: 4.5/5.0 stars
— Gabriel B.
"Smartling Streamlines Translation Projects with a User-Friendly CAT Tool"
Rating: 5.0/5.0 stars
— Mohd U.

