The setup process has been relatively easy and pretty much plug and play, apart from the linguistic resources, which do take a bit of effort on our part (as expected). The results have been really good with a significant decrease in backlog cases and no decrease in quality. Review collected by and hosted on G2.com.

Quite frankly, there is not much to add here, from our experience. If we could get Unbabel services for a cheaper fee or get some more significant discounts as we add more languages would be a nice to have feature. Review collected by and hosted on G2.com.

Unbabel is a powerful approach that is combined with AI, where no human editors needed

The translation process is high quality and efficient

Unbabel has exceptional and multilingual support system that is accessible globally

The app is cost manageable, when compared with other translation services Review collected by and hosted on G2.com.

Unbabel has a slow turnaround, which demands human intervention

Technical support is needed when considering integration and deployment Review collected by and hosted on G2.com.

Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier. Review collected by and hosted on G2.com.

Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall! Review collected by and hosted on G2.com.

- quick

- overall good quality

- easy to use

- easy to train others about it Review collected by and hosted on G2.com.

- sometimes it does not send in 1 min time frame and my team is not sure what to do. Sometimes they use other translator system or sometimes keep sending messages and then customer is getting more then 1 reply

- have limitation so cannot replace human in 100%

- they not always inform about issues with the system - they are supprise when I report it to them sometimes

- cannot translat epictures which are included in messages form customers. Message is translated but if in the picture is important info in foreign language -agents do not understand it Review collected by and hosted on G2.com.

I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually. Review collected by and hosted on G2.com.

Sometimes, the translations still need tweaking, and response times can be a bit unpredictable. Review collected by and hosted on G2.com.

I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool.

It was easy to implement, to integrate and the support is quick and efficient.

I use it on a weekly basis, and won't change for another tool. Review collected by and hosted on G2.com.

I would love to receive a notification when the translation is done Review collected by and hosted on G2.com.

I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support. Review collected by and hosted on G2.com.

Nothing, I didn't find anything I didn't like about it! There are a lot of great features! Review collected by and hosted on G2.com.

Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response. Review collected by and hosted on G2.com.

Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly. Review collected by and hosted on G2.com.

I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly! Review collected by and hosted on G2.com.

Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement. Review collected by and hosted on G2.com.

To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.

On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively. Review collected by and hosted on G2.com.

We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.

In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.

Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects. Review collected by and hosted on G2.com.