# How has Smartcat improved your translation management workflow, and what do you recommend for new users? How has Smartcat improved your translation management workflow, and what do you recommend for new users? ##### Post Metadata

# What is Smartcat used for? What is Smartcat used for? ##### Post Metadata

# What is the best way to improve the search ranking of my personal account? I would like to improve the search ranking of my personal account. If your search ranking is good, translation agencies and what is more important, the end customers will find you easily and faster. And it means that the frequency of getting an order is much higher in comparision with your competitors... ##### Post Metadata - Net upvotes: 2

# DeepL predictive API How can I use DeepL predictive mode inside the CAT tool ##### Post Metadata - Net upvotes: 2

# Horrible and dishonest conduct by Smartcat staff. As an experienced freelance translator, I was recently approached by a private individual through the SmartCat platform requesting me to translate a document into English for them. I agreed to the terms and customer's rate of payment and completed the project on the Smartcat platform. After completion, the client accepted my work and payment was due on the 8th of December. Two days later, there was no sign of payment (more than 400 Euros) and when I contacted Smartcat's help centre, they told me that they would investigate and get back to me after 5 working days. Approximately 10 days later, nobody had contacted me yet, so I sent them another email. They then told me that the client had committed fraud and that they would take a look at my work and then get back to me. Upon further enquiry, they unashamedly announced that they had picked up that I had used machine translation to do the work and they would therefore not pay me out!? What an absolute crock! Firstly, the content of the work has NOTHING to do with Smartcat. The work was done for a private individual, not for Smartcat! So what kind of a lame excuse is it to accuse me of using machine translation? The client accepted my work. How can Smartcat decide that my work was unacceptible? It's none of their business what I did for the client if the client was satisfied with my work! This is nothing less than a lame excuse not to pay me out for a client that somehow defrauded Smartcat! Firstly, Smartcat's terms and conditions state that a client must pay Smartcat upfront before a translator does the work. So how did the client defraud them if he/she had to pay upfront?? Nobody from Smartcat is willing to provide me with an honest answer regarding this! Secondly, Smartcat's terms and conditions also state that they are wholly responsible for payment owing to the translator. They are going against their own terms and conditions to get out of paying what's owed to me! What kind of action could I take for this blatant and dishonest conduct? The Smartcat staff should be ashamed of themselves! I was relying on the money to pay for Christmas expenses and for January rent! I am now on the verge of being evicted with nowhere to go. What Smartcat has done is nothing short of criminal! ##### Post Metadata - Net upvotes: 1

# Do you plan to improve communication with the department in charge of API integrations, or is this not in the works? Considering the importance API integrations have nowadays, and that many businesses (ours at least) are focusing on offering API integrations to possible buyers, responsiveness is a must. I would personally prefer to pay an extra if it assures a good service. ##### Post Metadata - Net upvotes: 1

# How do they dare simply take the user's money? I have been working on the platform for a while , one of the services the smartcat offers is payment system for the jobs even out of their platform, it's a payout system , but they have simply withheld my fund for a job that is not even done on their platform. I have heard that this is also done to another users as well. this action is defiantly not legal and I want to see how I can take required action to tackle my issue? ##### Post Metadata - Net upvotes: 1