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Smartcat

By Smartcat

4.6 out of 5 stars

How would you rate your experience with Smartcat?

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Smartcat Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Smartcat, noting its accessibility for freelancers, including beginners. (8 mentions)
Users commend Smartcat's responsive customer support, consistently resolving issues and enhancing the overall user experience. (6 mentions)
Users praise Smartcat for its efficiency and comprehensive tools, making translation projects seamless and rewarding. (4 mentions)
Users find Smartcat simple and user-friendly, making it accessible and efficient for everyone, especially freelancers. (4 mentions)
Users appreciate the automation features of Smartcat, enhancing their productivity and streamlining the invoicing process. (3 mentions)
Users value the high-quality translations and efficiency of Smartcat, appreciating its intuitive design and reliable support. (3 mentions)
Users value Smartcat for its comprehensive and user-friendly translation features, perfectly catering to their translation needs. (2 mentions)
Users express frustration over inconsistent payment systems in Smartcat, affecting cash flow and trust in clients. (2 mentions)
Users report slow performance with payment processing and frequent login timeouts, impacting their overall experience with Smartcat. (2 mentions)
Users report access issues related to payment timelines, with clients often delaying payments regardless of agreed dates. (1 mentions)
Users experience communication issues regarding payment timelines and client responsiveness, impacting trust and workflow efficiency. (1 mentions)
Users find the service to be expensive due to unpredictable payment timelines and inconsistent client reliability. (1 mentions)

Top Pros or Advantages of Smartcat

1. Ease of Use
Users value the ease of use of Smartcat, noting its accessibility for freelancers, including beginners.
See 8 mentions

See Related User Reviews

Branka R.
BR

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Haris K.
HK

Haris K.

Small-Business (50 or fewer emp.)

5.0/5

"Very positive experience with doing business with Smartcat."

What do you like about Smartcat?

The Smartcat is very simple and user-friendly.

2. Customer Support
Users commend Smartcat's responsive customer support, consistently resolving issues and enhancing the overall user experience.
See 6 mentions

See Related User Reviews

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

Bécaye G.
BG

Bécaye G.

Small-Business (50 or fewer emp.)

5.0/5

"Using Smartcat"

What do you like about Smartcat?

I use Smartcat to receive translation projects, I work on the same platform, with dedicated tools, and deliver them without problem. I also receive pa

3. Satisfaction
Users praise Smartcat for its efficiency and comprehensive tools, making translation projects seamless and rewarding.
See 4 mentions

See Related User Reviews

Branka R.
BR

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

4. Simple
Users find Smartcat simple and user-friendly, making it accessible and efficient for everyone, especially freelancers.
See 4 mentions

See Related User Reviews

Branka R.
BR

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Haris K.
HK

Haris K.

Small-Business (50 or fewer emp.)

5.0/5

"Very positive experience with doing business with Smartcat."

What do you like about Smartcat?

The Smartcat is very simple and user-friendly.

5. Automation
Users appreciate the automation features of Smartcat, enhancing their productivity and streamlining the invoicing process.
See 3 mentions

See Related User Reviews

Branka R.
BR

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

6. Translation Services
Users value the high-quality translations and efficiency of Smartcat, appreciating its intuitive design and reliable support.
See 3 mentions

See Related User Reviews

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

Bécaye G.
BG

Bécaye G.

Small-Business (50 or fewer emp.)

5.0/5

"Using Smartcat"

What do you like about Smartcat?

I use Smartcat to receive translation projects, I work on the same platform, with dedicated tools, and deliver them without problem. I also receive pa

7. Translation
Users value Smartcat for its comprehensive and user-friendly translation features, perfectly catering to their translation needs.
See 2 mentions

See Related User Reviews

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

Bécaye G.
BG

Bécaye G.

Small-Business (50 or fewer emp.)

5.0/5

"Using Smartcat"

What do you like about Smartcat?

I use Smartcat to receive translation projects, I work on the same platform, with dedicated tools, and deliver them without problem. I also receive pa

Top Cons or Disadvantages of Smartcat

1. Missing Features
Users express frustration over inconsistent payment systems in Smartcat, affecting cash flow and trust in clients.
See 2 mentions

See Related User Reviews

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Top MMO Platform"

What do you dislike about Smartcat?

I wish its three servers could be combined. Login timeouts are frequent on mobile devices.

2. Slow Performance
Users report slow performance with payment processing and frequent login timeouts, impacting their overall experience with Smartcat.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Top MMO Platform"

What do you dislike about Smartcat?

I wish its three servers could be combined. Login timeouts are frequent on mobile devices.

Sakda D.
SD

Sakda D.

Small-Business (50 or fewer emp.)

4.5/5

"Eficiency and easy-to-use"

What do you dislike about Smartcat?

Slow in payment lately. However, things are done professionally.

3. Access Issues
Users report access issues related to payment timelines, with clients often delaying payments regardless of agreed dates.
See 1 mentions

See Related User Reviews

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

4. Communication Issues
Users experience communication issues regarding payment timelines and client responsiveness, impacting trust and workflow efficiency.
See 1 mentions

See Related User Reviews

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

5. Expensive
Users find the service to be expensive due to unpredictable payment timelines and inconsistent client reliability.
See 1 mentions

See Related User Reviews

Paula C.
PC

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

Smartcat Reviews (130)

Reviews

Smartcat Reviews (130)

4.6
130 reviews
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G2 reviews are authentic and verified.
Paula C.
PC
Linguist and founder
Small-Business (50 or fewer emp.)
"A great platform"
What do you like best about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivity resources, and it's also a way to receive payments from external clients. The CAT Tool may not seem as fancy and detailed as other standalone tools, but still it's great to use. I also love the productivity resources. Smartcat's paid OCR feature sometimes is way better than Trados', for example. The customer support also never let me down (just once and as soon as I pointed out, they made it better). Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means nothing. The clients pay when they want to pay, that's the real thing. I had clients that paid me way before the "due date", and others that I'm still waiting for the payment (after almost six months, because the client took too long to accept the project). Also, I think it should be possible for language professionals to evaluate the clients the same way they can evaluate us. Smartcat has plenty of nice clients, who are responsive and pay you on time, but there also cheap, unhelpful and not-so-willing-to-pay clients, and other professionals should have the right to know that before deciding to work with them. Review collected by and hosted on G2.com.

MediaPlus S.
MS
Localization QCer and Originator
Small-Business (50 or fewer emp.)
"Intuitive / Great customer support"
What do you like best about Smartcat?

It is very easy to use. The customer support is great. I finish my projects way faster than before. I use it at least once a week. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Nothing to dislike. It is a great platform. Review collected by and hosted on G2.com.

Reza O.
RO
Freelance Translator
Small-Business (50 or fewer emp.)
"After 5 long years, Smartcat is always helpful and always cooperative."
What do you like best about Smartcat?

There is no unresolved problem with Smartcat. Everything has an answer. As long as you keep on the right track, Smartcat will 10000% help you to sort out any kind of problems. Any kind of problems will be solved in Smartcat. Bravo Smartcat. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

So far, there is nothing to be the downside. Review collected by and hosted on G2.com.

Claudio N.
CN
Freelance Translator
Small-Business (50 or fewer emp.)
"An absolutely freelancer-friendly and reliable platform"
What do you like best about Smartcat?

The platform's main upside is the ease of use. Any freelancer, even a newbie, can handle it. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

I haven't noticed any flaws yet. I'm serious. Review collected by and hosted on G2.com.

Branka R.
BR
Translator
Small-Business (50 or fewer emp.)
"Excellent software"
What do you like best about Smartcat?

Very good and efficient software for use by everybody. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Nothing in particular is bad about Smartcat. I only warn your staff to take better care about potential scammers. Review collected by and hosted on G2.com.

Hassan S.
HS
Urdu Linguist
Small-Business (50 or fewer emp.)
"Best CAT Tool for Translation."
What do you like best about Smartcat?

Provide better and correct tools for translation. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

It is a best translation tools, and I found nothing bad till now. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Small-Business (50 or fewer emp.)
"Thank you Smartcat"
What do you like best about Smartcat?

The billing process is a breeze - I mean I did not have to do anything - no invoice to send, it's all automated! No worries for receiving payment for the hard work I did, and no "service fee" deducted from the payment!! Just work hard, get it done on time, and Smartcar will do the rest without subtracting anything from the fee I earned! Customer support was also excellent - I got the answer right away, it was succinct and friendly! Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

I don't really have anything I "dislike" - it seems to be using technology to the best of all parties concerned. Review collected by and hosted on G2.com.

Sakda D.
SD
Independent Consultant
Small-Business (50 or fewer emp.)
"Eficiency and easy-to-use"
What do you like best about Smartcat?

Speed, simplicity, and customer support- all for free! Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Slow in payment lately. However, things are done professionally. Review collected by and hosted on G2.com.

Verified User in Translation and Localization
UT
Small-Business (50 or fewer emp.)
"Top MMO Platform"
What do you like best about Smartcat?

Eversmart is smart and free for freelancers. Powerful CAT for translators. Invoices are automated. Support is very prompt. I also like its simple interface and stable operation. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

I wish its three servers could be combined. Login timeouts are frequent on mobile devices. Review collected by and hosted on G2.com.

Sergiy B.
SB
Translator, Editor, Tester
Small-Business (50 or fewer emp.)
"Easy-to-use and reliable CAT tool, plus мery fast and proactive support"
What do you like best about Smartcat?

1. This CAT tool is very easy to use and it ensures a good quality of translations.

2. It has a great built-in tool for communication with clients, submitting queries, and providing additional information to linguists.

3. This CAT tool is reliable. I've been using it for over 6 or 7 years without any issues.

4. Smartcat has a good support service, which provided me with all the necessary assistance with speed of light. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

1. It has very limited abilities for quality checks and work with tags and code, compared to advanced (and expensive) tools like MemoQ. Review collected by and hosted on G2.com.