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G2 recognized GlobalLink
GlobalLink

By TransPerfect

4.5 out of 5 stars

How would you rate your experience with GlobalLink?

Share your insights with GlobalLink

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GlobalLink Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of GlobalLink, making global integration and implementation straightforward and accessible. (51 mentions)
Users value the robust feature set of GlobalLink, providing tailored solutions for diverse translation project needs. (28 mentions)
Users commend the responsive customer support of GlobalLink, ensuring timely assistance for all brands. (23 mentions)
Users find the excellent customer support and timely assistance from account representatives very beneficial for their needs. (21 mentions)
Users appreciate the flexibility and accessibility of GlobalLink’s translation services, enhancing their global outreach effortlessly. (21 mentions)
Users find poor customer support frustrating, often experiencing delayed responses and inadequate communication from account managers. (8 mentions)
Users express a desire for missing features in GlobalLink, including customization options and improved accessibility to tools. (7 mentions)
Users experience slow performance with GlobalLink, citing frequent latency issues that hinder their translation tasks. (7 mentions)
Users find the complexity of GlobalLink challenging, requiring extensive training and careful setup for effective use. (6 mentions)
Users find difficult navigation in GlobalLink, making it hard to locate reports and complete tasks efficiently. (6 mentions)
Users experience inconsistent translations occasionally, making it challenging to assess translation task statuses and find errors. (6 mentions)
Users often face language support limitations that require IT involvement and hinder customizable project management. (5 mentions)

Top Pros or Advantages of GlobalLink

1. Ease of Use
Users value the ease of use of GlobalLink, making global integration and implementation straightforward and accessible.
See 51 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Cutting Edge of Accessibility"

What do you like about GlobalLink?

Accessibility. This product makes what you offer a global offering without being a global company. I love this. You don't have to be global company

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A structured event with interesting topics"

What do you like about GlobalLink?

Ease of use and good customer support. Number of features also helpful

2. Features
Users value the robust feature set of GlobalLink, providing tailored solutions for diverse translation project needs.
See 28 mentions

See Related User Reviews

ST

Sho T.

Enterprise (> 1000 emp.)

2.5/5

"GlobalLink is great if your main translation vendor is TransPerfect"

What do you like about GlobalLink?

It is a one stop solution for translation projects for business users

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Robust powerful features, easy to use & great visual context from an AI first translation solution"

What do you like about GlobalLink?

Great for enterprise users with large use cases and 1000s of requests, as well as those within the business with ad hoc needs who only need to occasio

3. Customer Support
Users commend the responsive customer support of GlobalLink, ensuring timely assistance for all brands.
See 23 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A structured event with interesting topics"

What do you like about GlobalLink?

Ease of use and good customer support. Number of features also helpful

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Interested to Learn about new AI tools for Translations"

What do you like about GlobalLink?

Account representatives are really good and making sure all of our brands are taken care of and handle things in a timely manner.

4. Helpful
Users find the excellent customer support and timely assistance from account representatives very beneficial for their needs.
See 21 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A structured event with interesting topics"

What do you like about GlobalLink?

Ease of use and good customer support. Number of features also helpful

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Interested to Learn about new AI tools for Translations"

What do you like about GlobalLink?

Account representatives are really good and making sure all of our brands are taken care of and handle things in a timely manner.

5. Translation Services
Users appreciate the flexibility and accessibility of GlobalLink’s translation services, enhancing their global outreach effortlessly.
See 21 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Cutting Edge of Accessibility"

What do you like about GlobalLink?

Accessibility. This product makes what you offer a global offering without being a global company. I love this. You don't have to be global company

DC

Dania C.

Mid-Market (51-1000 emp.)

5.0/5

"Great conference for networking and learning about new technology and solutions"

What do you like about GlobalLink?

I love the presentations and the presenters being from TransPerfect and internal customers as well.

Top Cons or Disadvantages of GlobalLink

1. Poor Customer Support
Users find poor customer support frustrating, often experiencing delayed responses and inadequate communication from account managers.
See 8 mentions

See Related User Reviews

RN

rachel n.

Enterprise (> 1000 emp.)

2.5/5

"honest feedback"

What do you dislike about GlobalLink?

account relationship managers do a poor job at advertising what is out there. many things i did not hear until today- would be great if advertisement

RG

roberto g.

Enterprise (> 1000 emp.)

5.0/5

"Reliable translation service with flexible integration options"

What do you dislike about GlobalLink?

The GlobalLink adapter technical integration documentation could be improved but customer support walked us through the few challenges.

2. Missing Features
Users express a desire for missing features in GlobalLink, including customization options and improved accessibility to tools.
See 7 mentions

See Related User Reviews

Yunis H.
YH

Yunis H.

Small-Business (50 or fewer emp.)

4.5/5

"Scale Localization and Accuracy in Translation using GlobalLink"

What do you dislike about GlobalLink?

GlobalLink have complexities on role sharing and permissions, where admins need to accurately determine the rights that users have The program has re

HK

Heather K.

Enterprise (> 1000 emp.)

4.0/5

"Easy to use but missing a few key features"

What do you dislike about GlobalLink?

We would like more customization of the templates - ex., we want to set up deadlines for X number of business days per template, but we are forced to

3. Slow Performance
Users experience slow performance with GlobalLink, citing frequent latency issues that hinder their translation tasks.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Expierence"

What do you dislike about GlobalLink?

Latency issues and delays alwaays seem to be the common feedback from our users

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Valuable information about industry updates and new functionality."

What do you dislike about GlobalLink?

Latency issues in our day to day transaltion work.

4. Complexity
Users find the complexity of GlobalLink challenging, requiring extensive training and careful setup for effective use.
See 6 mentions

See Related User Reviews

Yunis H.
YH

Yunis H.

Small-Business (50 or fewer emp.)

4.5/5

"Scale Localization and Accuracy in Translation using GlobalLink"

What do you dislike about GlobalLink?

GlobalLink have complexities on role sharing and permissions, where admins need to accurately determine the rights that users have The program has re

DS

Dienaba S.

Small-Business (50 or fewer emp.)

2.5/5

"Good but..."

What do you dislike about GlobalLink?

- too many steps and information to share before launching the translation - not so easy to use (need a deep training to be able to correctly use the

5. Difficult Navigation
Users find difficult navigation in GlobalLink, making it hard to locate reports and complete tasks efficiently.
See 6 mentions

See Related User Reviews

MH

Michael H.

Enterprise (> 1000 emp.)

5.0/5

"Idiosyncratic GL"

What do you dislike about GlobalLink?

User interface -- it is hard for non-linguists to use. There are also practical issue. For example, change reports are very difficult to share with

AG

Andrea G.

Small-Business (50 or fewer emp.)

3.5/5

"Great potential"

What do you dislike about GlobalLink?

Long loading times for content. It often breaks an operation. Too many clicks to do actions. Unnecessary re-registration for data protection if users

6. Translation Issues
Users experience inconsistent translations occasionally, making it challenging to assess translation task statuses and find errors.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Valuable information about industry updates and new functionality."

What do you dislike about GlobalLink?

Latency issues in our day to day transaltion work.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Project management in a straightforward and well-structured way"

What do you dislike about GlobalLink?

It is not always easy to determine what is the actual status of a translation task.

7. Language Support
Users often face language support limitations that require IT involvement and hinder customizable project management.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"GlobalLink for global manufacturing company"

What do you dislike about GlobalLink?

We sometimes need to involve our IT team to resolve issues with the system, like adding new languages to our GL repositories. That can take some time

DS

dave s.

Mid-Market (51-1000 emp.)

5.0/5

"supportive and fast"

What do you dislike about GlobalLink?

could have more options for different localized languages

GlobalLink Reviews (188)

Reviews

GlobalLink Reviews (188)

4.5
188 reviews
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