# Best Speech Analytics Software for Medium-Sized Businesses - Page 2

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Products classified in the overall Speech Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Speech Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Speech Analytics category.

In addition to qualifying for inclusion in the Speech Analytics Software category, to qualify for inclusion in the Medium-Sized Business Speech Analytics Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.





## Top Speech Analytics Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel routing with cloud-native speech transcription | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" |
| 2 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,371 reviews) | — | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" |
| 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | AI call notes with CRM-synced recordings | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" |
| 4 | [Voiso](https://www.g2.com/products/voiso/reviews) | 4.8/5.0 (92 reviews) | Multilingual call transcription with AI compliance scoring | "[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)" |
| 5 | [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) | 4.5/5.0 (221 reviews) | Automated QA scorecards with 100% call coverage | "[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)" |
| 6 | [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) | 4.6/5.0 (234 reviews) | Meeting transcription with multi-language real-time accuracy | "[Makes Multilingual Client Meetings Effortless with Accurate Transcription](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12894708)" |
| 7 | [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) | 4.4/5.0 (83 reviews) | Call driver categorization and trend discovery | "[Quick Insights into Customer Behavior and Root Causes](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)" |
| 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,444 reviews) | AI-powered call routing and sentiment insights | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" |
| 9 | [SuccessKPI](https://www.g2.com/products/successkpi/reviews) | 4.3/5.0 (82 reviews) | Genesys Cloud speech analytics with centralized QM | "[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)" |
| 10 | [Maqsam](https://www.g2.com/products/maqsam/reviews) | 4.7/5.0 (90 reviews) | — | "[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)" |


## G2 Grid® for Speech Analytics Software
![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=125609&focus%5B%5D=21471&focus%5B%5D=87468&focus%5B%5D=1173&focus%5B%5D=9134&focus%5B%5D=157933&focus%5B%5D=139460)
Highlighted products: Genesys Cloud CX, Voiso, Google Cloud Speech-to-Text, CloudTalk, RingEX, CallMiner Eureka, Level AI, and Mihup.
Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=voiso&focus%5B%5D=google-cloud-speech-to-text&focus%5B%5D=cloudtalk&focus%5B%5D=ringex&focus%5B%5D=callminer-eureka&focus%5B%5D=level-ai&focus%5B%5D=mihup&segment=mid-market)


## How Many Speech Analytics Software Products Does G2 Track?
**Total Products under this Category:** 158

### Category Stats (Jul 2026)
- **Average Rating**: 4.47/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Amazon Connect (+0.36%) - Among all products in this category, Amazon Connect recorded the largest rating increase compared to last month
*Last updated: July 14, 2026*


## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 22,300+ Authentic Reviews
- 158+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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---

## What Are the Top-Rated Speech Analytics Software Products in 2026?
### 1. [Prodigal](https://www.g2.com/products/prodigal/reviews)
Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays.


**Average Rating:** 4.9/5.0
**Total Reviews:** 55
**How Do G2 Users Rate Prodigal?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.9/10)

**Who Is the Company Behind Prodigal?**

- **Seller:** [Prodigal](https://www.g2.com/sellers/prodigal)
- **Year Founded:** 2018
- **HQ Location:** Mountain View, US
- **Twitter:** @ProdigalTech (301 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/prodigaltech/about (96 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 64% Mid-Market, 20% Small-Business


#### What Are Prodigal's Pros and Cons?

**Pros:**

- Accuracy (1 reviews)
- Agent Management (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Accuracy Issues (1 reviews)
- Inaccuracy (1 reviews)
- Inaccurate Data Analysis (1 reviews)


### What Do G2 Reviewers Say About Prodigal?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend Prodigal for its **impressive accuracy** , significantly boosting productivity and reducing error correction needs.
- Users value Prodigal's **accuracy and efficiency** , which enhance productivity and streamline communication handling effectively.
- Users commend Prodigal for its **exceptional customer support** , ensuring a smooth transition and enhanced productivity.
- Users find Prodigal's **ease of use** remarkable, facilitating quick setups and enhancing productivity with minimal effort.
- Users highly praise the **easy setup** of Prodigal, enabling a seamless transition and immediate productivity increase.

**Cons:**

- Users face **accuracy issues** with Prodigal, needing to verify extra content before using it, complicating the process.
- Users are frustrated with the **inaccuracy** in Prodigal, needing to verify excessive content before use.
- Users find that Prodigal often includes **excessive and unnecessary content** , complicating data verification and accuracy checks.

#### What Are Recent G2 Reviews of Prodigal?

**"[Saving Time when Pronotes being used](https://www.g2.com/survey_responses/prodigal-review-9636858)"**

**Rating:** 5.0/5.0 stars
*— Racquel B.*

[Read full review](https://www.g2.com/survey_responses/prodigal-review-9636858)

---

**"[Streamlines Workflows with Impressive Accuracy](https://www.g2.com/survey_responses/prodigal-review-11982360)"**

**Rating:** 5.0/5.0 stars
*— Monique H.*

[Read full review](https://www.g2.com/survey_responses/prodigal-review-11982360)

---


#### What Are G2 Users Discussing About Prodigal?

- [What does Prodigal do?](https://www.g2.com/discussions/what-does-prodigal-do)
- [Why is gene prediction important?](https://www.g2.com/discussions/why-is-gene-prediction-important)
- [What does prodigal do bioinformatics?](https://www.g2.com/discussions/what-does-prodigal-do-bioinformatics)
- [What is prodigal software?](https://www.g2.com/discussions/what-is-prodigal-software)

### 2. [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews)
Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai


**Average Rating:** 4.9/5.0
**Total Reviews:** 42
**How Do G2 Users Rate Enthu.ai?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)

**Who Is the Company Behind Enthu.ai?**

- **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks)
- **Year Founded:** 2021
- **HQ Location:** Delaware, US
- **Twitter:** @enthuAI (47 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/enthuai (14 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 52% Small-Business, 48% Mid-Market


#### What Are Enthu.ai's Pros and Cons?

**Pros:**

- Accuracy (1 reviews)
- Action Items (1 reviews)
- Artificial Intelligence (1 reviews)
- Call Quality (1 reviews)
- Data Management (1 reviews)

**Cons:**

- AI Limitations (1 reviews)
- Call Issues (1 reviews)
- Call Limitations (1 reviews)
- Language Limitations (1 reviews)


### What Do G2 Reviewers Say About Enthu.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **accuracy** of Enthu.ai, enhancing customer interactions and improving agent performance efficiently.
- Users value the **actionable insights** from Enthu.ai, enhancing efficiency and understanding in customer interactions.
- Users value the **seamless voice-to-text conversion** of Enthu.ai, significantly enhancing efficiency and operational insights.
- Users appreciate the **excellent call quality** of Enthu.ai, enabling efficient processing and deeper insights into conversations.
- Users value the **efficient data management** of Enthu.ai, enhancing productivity and insights into customer interactions.

**Cons:**

- Users face **limitations in AI processing** due to the reliance on a fixed number of manual call uploads.
- Users face challenges with the **manual call upload approach** , as it limits efficiency and processing capabilities.
- Users face **call limitations** due to the fixed upload approach, hindering efficient processing of AI logic.
- Users face **language limitations** with Enthu.ai due to its reliance on a fixed number of manual call uploads.

#### What Are Recent G2 Reviews of Enthu.ai?

**"[Efficient, Organized Call Grading and Team Coaching](https://www.g2.com/survey_responses/enthu-ai-review-12787512)"**

**Rating:** 5.0/5.0 stars
*— Naomi R.*

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512)

---

**"[Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings](https://www.g2.com/survey_responses/enthu-ai-review-12758507)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507)

---


#### What Are G2 Users Discussing About Enthu.ai?

- [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote

### 3. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


**Average Rating:** 4.6/5.0
**Total Reviews:** 621
**How Do G2 Users Rate Ozonetel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Ozonetel?**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are Ozonetel's Pros and Cons?

**Pros:**

- Ease of Use (133 reviews)
- Features (95 reviews)
- Call Management (87 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (62 reviews)
- Connection Issues (60 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (38 reviews)


### What Do G2 Reviewers Say About Ozonetel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly.
- Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history.
- Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow.
- Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems.
- Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities.

**Cons:**

- Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations.
- Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience.
- Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience.
- Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems.
- Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience.

#### What Are Recent G2 Reviews of Ozonetel?

**"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"**

**Rating:** 5.0/5.0 stars
*— Kishore K.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

---

**"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"**

**Rating:** 5.0/5.0 stars
*— Lakshmi  M.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

---


#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### 4. [CTM](https://www.g2.com/products/ctm-ctm/reviews)
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.


**Average Rating:** 4.5/5.0
**Total Reviews:** 727
**How Do G2 Users Rate CTM?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind CTM?**

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** https://www.ctm.com/
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small-Business, 30% Mid-Market


#### What Are CTM's Pros and Cons?

**Pros:**

- Customer Support (49 reviews)
- Ease of Use (47 reviews)
- Helpful (43 reviews)
- Call Tracking (30 reviews)
- Features (28 reviews)

**Cons:**

- Learning Curve (23 reviews)
- Complexity (15 reviews)
- Difficult Navigation (15 reviews)
- Steep Learning Curve (15 reviews)
- Missing Functionality (11 reviews)


### What Do G2 Reviewers Say About CTM?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **responsive customer support** of CTM, ensuring quick assistance and a user-friendly experience.
- Users find CTM **easy to use** , benefiting from intuitive design and excellent support for optimizing call management.
- Users praise CTM's **outstanding customer support** and user-friendly implementation, enhancing their overall experience and operations.
- Users value the **accurate call tracking** of CTM, enhancing marketing insights and team training effectiveness.
- Users love the **user-friendly interface** of CTM, coupled with exceptional customer support and robust tracking capabilities.

**Cons:**

- Users find the **learning curve quite steep** , making it challenging to effectively use the CTM features.
- Users find the **complexity** of CTM's features overwhelming, making the learning curve steep and frustrating.
- Users find **difficult navigation** in CallTrackingMetrics, especially new users trying to manage reports and updates.
- Users find the **learning curve steep** , making setup and integration with CallTrackingMetrics quite challenging.
- Users find the **missing functionality** of preset templates and global number availability a significant limitation in CTM.

#### What Are Recent G2 Reviews of CTM?

**"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"**

**Rating:** 4.5/5.0 stars
*— Loganathan V.*

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

---

**"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"**

**Rating:** 5.0/5.0 stars
*— Alex F.*

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

---


#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

### 5. [CallFinder](https://www.g2.com/products/callfinder/reviews)
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change. With our new AI-powered Coaching Module, CallFinder bridges the gap between human insight and machine intelligence; automating QA, surfacing coachable moments in real time, and giving leaders the tools to deliver consistent, personalized feedback at scale. The result: stronger agent performance, measurable ROI, and actionable insights that ensure you never miss an opportunity to improve customer experience or call quality.


**Average Rating:** 4.5/5.0
**Total Reviews:** 27
**How Do G2 Users Rate CallFinder?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Use:** 7.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind CallFinder?**

- **Seller:** [800response](https://www.g2.com/sellers/800response)
- **Company Website:** https://800response.com
- **Year Founded:** 1990
- **HQ Location:** South Burlington, VT
- **Twitter:** @800response (424 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/callfinder/ (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 85% Mid-Market, 11% Small-Business


#### What Are CallFinder's Pros and Cons?

**Pros:**

- Analytics (1 reviews)
- Data Management (1 reviews)
- Ease of Use (1 reviews)
- Helpful (1 reviews)
- Recording Features (1 reviews)

**Cons:**

- Filtering Issues (1 reviews)
- Poor User Experience (1 reviews)


### What Do G2 Reviewers Say About CallFinder?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **user-friendly real-time analytics** of CallFinder, enhancing team collaboration and data sharing.
- Users value the **user-friendly interface** of CallFinder for accessing and sharing real-time data effortlessly.
- Users appreciate the **ease of use** of CallFinder, enjoying its user-friendly interface and real-time data sharing capabilities.
- Users find **call transcriptions incredibly helpful** , especially for easily skimming through longer conversations.
- Users find the **transcription feature** invaluable for quickly reviewing lengthy calls, enhancing overall efficiency.

**Cons:**

- Users express dissatisfaction with **filtering issues** that make the UX less optimal and intuitive.
- Users suggest improving the **mild UX choices** in filters for a more intuitive experience with CallFinder.

#### What Are Recent G2 Reviews of CallFinder?

**"[User-Friendly Real-Time Data Sharing That Keeps the Team Aligned](https://www.g2.com/survey_responses/callfinder-review-12350941)"**

**Rating:** 5.0/5.0 stars
*— Ashley C.*

[Read full review](https://www.g2.com/survey_responses/callfinder-review-12350941)

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**"[Thorough and amazing team to work with](https://www.g2.com/survey_responses/callfinder-review-9096237)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Telecommunications*

[Read full review](https://www.g2.com/survey_responses/callfinder-review-9096237)

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#### What Are G2 Users Discussing About CallFinder?

- [What is CallFinder used for?](https://www.g2.com/discussions/what-is-callfinder-used-for)


## What Is Speech Analytics Software?

[Call & Contact Center Software](https://www.g2.com/categories/call-contact-center)

## What Software Categories Are Similar to Speech Analytics Software?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)
- [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)