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Best Review Management Software with Customer Service Capabilities

Benefits of Review Management Software with Customer Service capabilities include: Allow consumers to provide feedback while interacting with customer service representatives.
Below are the top-rated Review Management Software with Customer Service capabilities, as verified by G2’s Research team. Real users have identified Customer Service as an important function of Review Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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12 Listings in Review Management Available
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    G2 Score
Feefo
(128)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Review Management software
Entry Level Price:Starting at £149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

    Users
    • Managing Director
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 52% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Feefo is a review platform that integrates with customer journey and operational workflows, providing structured feedback at scale.
    • Reviewers appreciate the ease of use, the clean integration into their systems, the responsive support team, and the ability to gather and manage reviews efficiently.
    • Reviewers experienced some challenges with the platform, such as a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple invites.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Feefo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    59
    Ease of Use
    48
    Helpful
    43
    User-Friendly
    31
    Team Helpfulness
    27
    Cons
    Missing Features
    9
    Poor Reporting
    8
    Improvement Needed
    7
    Limited Customization
    6
    Difficult Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feefo features and usability ratings that predict user satisfaction
    8.3
    Retail
    Average: 8.3
    8.3
    E-commerce
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feefo
    Company Website
    Year Founded
    2010
    HQ Location
    Petersfield, United Kingdom
    Twitter
    @Feefo_Official
    6,310 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

Users
  • Managing Director
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 52% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Feefo is a review platform that integrates with customer journey and operational workflows, providing structured feedback at scale.
  • Reviewers appreciate the ease of use, the clean integration into their systems, the responsive support team, and the ability to gather and manage reviews efficiently.
  • Reviewers experienced some challenges with the platform, such as a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple invites.
Feefo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
59
Ease of Use
48
Helpful
43
User-Friendly
31
Team Helpfulness
27
Cons
Missing Features
9
Poor Reporting
8
Improvement Needed
7
Limited Customization
6
Difficult Reporting
5
View All Pros and Cons
Feefo features and usability ratings that predict user satisfaction
8.3
Retail
Average: 8.3
8.3
E-commerce
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Feefo
Company Website
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Twitter
@Feefo_Official
6,310 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
Yotpo
(262)4.3 out of 5
View top Consulting Services for Yotpo
Entry Level Price:Free Forever
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

    Users
    • Owner
    • Founder
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
    • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
    • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yotpo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    21
    Ease of Use
    20
    Helpful
    14
    Reviews
    11
    Review Management
    9
    Cons
    Expensive
    11
    Missing Features
    7
    Limited Features
    6
    Limited Functionality
    6
    Feature Limitations
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yotpo features and usability ratings that predict user satisfaction
    7.7
    Retail
    Average: 8.3
    8.5
    E-commerce
    Average: 8.5
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yotpo
    Company Website
    Year Founded
    2011
    HQ Location
    New York
    Twitter
    @Yotpo
    19,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

Users
  • Owner
  • Founder
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
  • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
  • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
Yotpo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
21
Ease of Use
20
Helpful
14
Reviews
11
Review Management
9
Cons
Expensive
11
Missing Features
7
Limited Features
6
Limited Functionality
6
Feature Limitations
5
View All Pros and Cons
Yotpo features and usability ratings that predict user satisfaction
7.7
Retail
Average: 8.3
8.5
E-commerce
Average: 8.5
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Yotpo
Company Website
Year Founded
2011
HQ Location
New York
Twitter
@Yotpo
19,301 Twitter followers
LinkedIn® Page
www.linkedin.com
822 employees on LinkedIn®
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Reviews.io
(627)4.8 out of 5
10th Easiest To Use in Review Management software
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

    Users
    • Director
    • Managing Director
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 84% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reviews.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    100
    Helpful
    58
    Ease of Use
    50
    Team Helpfulness
    35
    Response Time
    31
    Cons
    Expensive
    13
    Poor Customer Support
    7
    Difficult Navigation
    6
    Difficult Setup
    6
    Integration Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reviews.io features and usability ratings that predict user satisfaction
    8.6
    Retail
    Average: 8.3
    9.0
    E-commerce
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    clearer.io
    Year Founded
    2022
    HQ Location
    Boston, MA
    Twitter
    @clearer_io
    172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

Users
  • Director
  • Managing Director
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 84% Small-Business
  • 14% Mid-Market
Reviews.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
100
Helpful
58
Ease of Use
50
Team Helpfulness
35
Response Time
31
Cons
Expensive
13
Poor Customer Support
7
Difficult Navigation
6
Difficult Setup
6
Integration Issues
6
View All Pros and Cons
Reviews.io features and usability ratings that predict user satisfaction
8.6
Retail
Average: 8.3
9.0
E-commerce
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
clearer.io
Year Founded
2022
HQ Location
Boston, MA
Twitter
@clearer_io
172 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Bazaarvoice
(805)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 40% Mid-Market
    • 38% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bazaarvoice is a platform that collects and syndicates reviews, allowing users to monitor and control the publication of reviews and ratings on their site.
    • Reviewers appreciate the ease of integration and navigation of Bazaarvoice, its useful syndication feature, and the opportunity it provides to engage directly on customer sites and syndicate reviews.
    • Users mentioned issues with Bazaarvoice's user interface, confusing functionality, poor customer service, rigid business practices, and complex setup and integration process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bazaarvoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Review Management
    28
    Reviews
    24
    Helpful
    22
    Ease of Use
    21
    Customer Support
    19
    Cons
    Poor Customer Support
    19
    Review Management
    17
    Inadequate Support
    16
    Complex Usage
    15
    Not User-Friendly
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bazaarvoice features and usability ratings that predict user satisfaction
    7.8
    Retail
    Average: 8.3
    7.8
    E-commerce
    Average: 8.5
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bazaarvoice
    Company Website
    Year Founded
    2005
    HQ Location
    Austin, Texas
    Twitter
    @Bazaarvoice
    19,217 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,702 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 40% Mid-Market
  • 38% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bazaarvoice is a platform that collects and syndicates reviews, allowing users to monitor and control the publication of reviews and ratings on their site.
  • Reviewers appreciate the ease of integration and navigation of Bazaarvoice, its useful syndication feature, and the opportunity it provides to engage directly on customer sites and syndicate reviews.
  • Users mentioned issues with Bazaarvoice's user interface, confusing functionality, poor customer service, rigid business practices, and complex setup and integration process.
Bazaarvoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Review Management
28
Reviews
24
Helpful
22
Ease of Use
21
Customer Support
19
Cons
Poor Customer Support
19
Review Management
17
Inadequate Support
16
Complex Usage
15
Not User-Friendly
15
View All Pros and Cons
Bazaarvoice features and usability ratings that predict user satisfaction
7.8
Retail
Average: 8.3
7.8
E-commerce
Average: 8.5
8.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Bazaarvoice
Company Website
Year Founded
2005
HQ Location
Austin, Texas
Twitter
@Bazaarvoice
19,217 Twitter followers
LinkedIn® Page
www.linkedin.com
1,702 employees on LinkedIn®
Sprinklr Social
(1,184)4.1 out of 5
Optimized for quick response
Entry Level Price:$2,800.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
    • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
    • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Centralized Management
    65
    Features
    56
    Social Media Integration
    41
    Multiple Accounts
    37
    Cons
    Complex Usage
    47
    Learning Curve
    37
    Learning Complexity
    32
    Complexity
    31
    Improvement Needed
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    7.6
    Retail
    Average: 8.3
    7.5
    E-commerce
    Average: 8.5
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
  • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
  • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Centralized Management
65
Features
56
Social Media Integration
41
Multiple Accounts
37
Cons
Complex Usage
47
Learning Curve
37
Learning Complexity
32
Complexity
31
Improvement Needed
27
View All Pros and Cons
Sprinklr Social features and usability ratings that predict user satisfaction
7.6
Retail
Average: 8.3
7.5
E-commerce
Average: 8.5
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Trustpilot
(245)3.4 out of 5
Entry Level Price:Starting at $299.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trustpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Reputation Management
    5
    Helpful
    3
    Review Increase
    3
    Review Management
    3
    Cons
    Review Issues
    11
    Poor Customer Support
    9
    Review Manipulation
    6
    Expensive
    5
    Spam Management
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trustpilot features and usability ratings that predict user satisfaction
    6.3
    Retail
    Average: 8.3
    6.4
    E-commerce
    Average: 8.5
    6.8
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trustpilot
    Year Founded
    2007
    HQ Location
    Copenhagen, Denmark
    Twitter
    @Trustpilot
    29,914 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,333 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
Trustpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Reputation Management
5
Helpful
3
Review Increase
3
Review Management
3
Cons
Review Issues
11
Poor Customer Support
9
Review Manipulation
6
Expensive
5
Spam Management
3
View All Pros and Cons
Trustpilot features and usability ratings that predict user satisfaction
6.3
Retail
Average: 8.3
6.4
E-commerce
Average: 8.5
6.8
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Trustpilot
Year Founded
2007
HQ Location
Copenhagen, Denmark
Twitter
@Trustpilot
29,914 Twitter followers
LinkedIn® Page
www.linkedin.com
1,333 employees on LinkedIn®
Shopper Approved
(231)4.8 out of 5
15th Easiest To Use in Review Management software
Entry Level Price:Starting at $119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leadi

    Users
    • Owner
    • President
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 87% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shopper Approved Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Support
    8
    Review Management
    7
    Integrations
    6
    Setup Ease
    6
    Cons
    Poor Interface Design
    5
    Expensive
    4
    Outdated Interface
    4
    Missing Features
    3
    Difficult Navigation
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shopper Approved features and usability ratings that predict user satisfaction
    8.5
    Retail
    Average: 8.3
    9.0
    E-commerce
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shopper Approved
    Company Website
    Year Founded
    2010
    HQ Location
    Ogden, UT
    Twitter
    @ShopperApproved
    318 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leadi

Users
  • Owner
  • President
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 87% Small-Business
  • 16% Mid-Market
Shopper Approved Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Support
8
Review Management
7
Integrations
6
Setup Ease
6
Cons
Poor Interface Design
5
Expensive
4
Outdated Interface
4
Missing Features
3
Difficult Navigation
2
View All Pros and Cons
Shopper Approved features and usability ratings that predict user satisfaction
8.5
Retail
Average: 8.3
9.0
E-commerce
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Shopper Approved
Company Website
Year Founded
2010
HQ Location
Ogden, UT
Twitter
@ShopperApproved
318 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
PowerReviews
(196)4.4 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Revie

    Users
    No information available
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 45% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PowerReviews Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Reviews
    5
    Features
    4
    Reputation Management
    4
    Visibility Growth
    4
    Cons
    Expensive
    4
    Missing Features
    4
    Slow Performance
    3
    Poor Customer Support
    2
    Poor Integration
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PowerReviews features and usability ratings that predict user satisfaction
    8.6
    Retail
    Average: 8.3
    8.8
    E-commerce
    Average: 8.5
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syndigo
    Company Website
    Year Founded
    2017
    HQ Location
    Chicago, Illinois
    Twitter
    @syndigoLLC
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,432 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Revie

Users
No information available
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 45% Mid-Market
  • 41% Enterprise
PowerReviews Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Reviews
5
Features
4
Reputation Management
4
Visibility Growth
4
Cons
Expensive
4
Missing Features
4
Slow Performance
3
Poor Customer Support
2
Poor Integration
2
View All Pros and Cons
PowerReviews features and usability ratings that predict user satisfaction
8.6
Retail
Average: 8.3
8.8
E-commerce
Average: 8.5
9.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Syndigo
Company Website
Year Founded
2017
HQ Location
Chicago, Illinois
Twitter
@syndigoLLC
282 Twitter followers
LinkedIn® Page
www.linkedin.com
1,432 employees on LinkedIn®
ResellerRatings
(82)4.4 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We bring shoppers and merchants together to improve the buying experience. ResellerRatings helps customers find, choose, and advocate for the products and brands they love while providing organization

    Users
    No information available
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 51% Small-Business
    • 45% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ResellerRatings Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Helpful
    2
    Review Increase
    2
    Customer Support
    1
    Insights
    1
    Cons
    Expensive
    1
    Not User-Friendly
    1
    Poor Interface Design
    1
    Price Increase
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ResellerRatings features and usability ratings that predict user satisfaction
    9.7
    Retail
    Average: 8.3
    9.8
    E-commerce
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ResellerRatings
    Company Website
    Year Founded
    1996
    HQ Location
    Cleveland, Ohio
    Twitter
    @ResellerRatings
    693 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We bring shoppers and merchants together to improve the buying experience. ResellerRatings helps customers find, choose, and advocate for the products and brands they love while providing organization

Users
No information available
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 51% Small-Business
  • 45% Mid-Market
ResellerRatings Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Helpful
2
Review Increase
2
Customer Support
1
Insights
1
Cons
Expensive
1
Not User-Friendly
1
Poor Interface Design
1
Price Increase
1
Slow Performance
1
View All Pros and Cons
ResellerRatings features and usability ratings that predict user satisfaction
9.7
Retail
Average: 8.3
9.8
E-commerce
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ResellerRatings
Company Website
Year Founded
1996
HQ Location
Cleveland, Ohio
Twitter
@ResellerRatings
693 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
FeedbackGenius
(13)3.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A tool for Amazon sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, ask for feedback, monitor negative reviews, and more.

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FeedbackGenius features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    7.8
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SellerLabs
    Year Founded
    2013
    HQ Location
    Athens, GA
    Twitter
    @SellerLabs
    2,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A tool for Amazon sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, ask for feedback, monitor negative reviews, and more.

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
FeedbackGenius features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
7.8
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SellerLabs
Year Founded
2013
HQ Location
Athens, GA
Twitter
@SellerLabs
2,249 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
SKEEPERS Ratings & Reviews
(33)4.1 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this gl

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 58% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SKEEPERS Ratings & Reviews Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Cons
    Expensive
    1
    Feature Limitations
    1
    Lack of Detail
    1
    Limited Customization
    1
    Not User-Friendly
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SKEEPERS Ratings & Reviews features and usability ratings that predict user satisfaction
    0.0
    Retail
    Average: 8.3
    0.0
    E-commerce
    Average: 8.5
    7.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Skeepers
    Year Founded
    2012
    HQ Location
    Marseille, FR
    Twitter
    @Skeepersgroup
    200 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this gl

Users
No information available
Industries
No information available
Market Segment
  • 58% Small-Business
  • 27% Mid-Market
SKEEPERS Ratings & Reviews Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Cons
Expensive
1
Feature Limitations
1
Lack of Detail
1
Limited Customization
1
Not User-Friendly
1
View All Pros and Cons
SKEEPERS Ratings & Reviews features and usability ratings that predict user satisfaction
0.0
Retail
Average: 8.3
0.0
E-commerce
Average: 8.5
7.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Skeepers
Year Founded
2012
HQ Location
Marseille, FR
Twitter
@Skeepersgroup
200 Twitter followers
LinkedIn® Page
www.linkedin.com
410 employees on LinkedIn®
AiTrillion
(93)4.8 out of 5
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and ot

    Users
    • CEO
    • Owner
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 92% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AiTrillion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    21
    Helpful
    15
    Ease of Use
    14
    Email Marketing
    9
    Features
    8
    Cons
    Learning Curve
    7
    Not Intuitive
    4
    Poor Customer Support
    4
    Steep Learning Curve
    4
    Complexity
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AiTrillion features and usability ratings that predict user satisfaction
    9.4
    Retail
    Average: 8.3
    9.5
    E-commerce
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AAAeCommerce Inc.
    Year Founded
    2018
    HQ Location
    Claymont, Delaware
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and ot

Users
  • CEO
  • Owner
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 92% Small-Business
  • 4% Mid-Market
AiTrillion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
21
Helpful
15
Ease of Use
14
Email Marketing
9
Features
8
Cons
Learning Curve
7
Not Intuitive
4
Poor Customer Support
4
Steep Learning Curve
4
Complexity
2
View All Pros and Cons
AiTrillion features and usability ratings that predict user satisfaction
9.4
Retail
Average: 8.3
9.5
E-commerce
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
AAAeCommerce Inc.
Year Founded
2018
HQ Location
Claymont, Delaware
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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