# FeedbackGenius Reviews **Vendor:** SellerLabs **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 3.8/5.0 **Total Reviews:** 13 ## About FeedbackGenius A tool for Amazon sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, ask for feedback, monitor negative reviews, and more. ## FeedbackGenius Reviews ### 1. Decent and useful tool but lacking in more sophisticated features **Rating:** 3.0/5.0 stars **Reviewed by:** Kelly P. | Marketing Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about FeedbackGenius?** I like being able to view the data from a visual standpoint over different periods of time - last 7 days, last 30 days, custom date range. I also like how easy it is to build out the review request templates. **What do you dislike about FeedbackGenius?** While visualization is nice, it's difficult to pull customized reports and also observe how many outbound email requests have been sent out for product / seller reviews. Visualization is not as robust and detailed as other products. **What problems is FeedbackGenius solving and how is that benefiting you?** One problem is trying to see if there's a difference in review/feedback engagement based on the email template we use. Overall it's been helpful to monitor and evaluate the results as that data is provided in terms of how many orders came through, how many emails sent out, but there isn't a visualization of the number of responses that were returned. ### 2. Helps alot keep track of negative feedback and send out auto emails for recent purchases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about FeedbackGenius?** I like how you can target customers for future promos with automated messages providing coupons and asking for feedback. Customers keep to like the communication they receive when I use feedback genius **What do you dislike about FeedbackGenius?** I dont like how their is a minimum amount you can send per month. If you run a very profitable business you can reach the message limit very easily. There are other options but they can become very expensive the higher you end up going. **Recommendations to others considering FeedbackGenius:** I would recommend this to anyone who does alot of sales on amazon. It is a must have in my opinion. You cant go wrong with this product. It can be quite costly but is worth every penny you spend due to the traffic you receive as well as the return traffic. **What problems is FeedbackGenius solving and how is that benefiting you?** Communication with customers letting them know when their order has shipped ### 3. Great for getting reviews on Amazon! **Rating:** 3.5/5.0 stars **Reviewed by:** Austin J. | PPC Manager - Account Specialist, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about FeedbackGenius?** Feedback Genius is great for sending out automated messages to our customers! Our review conversion on amazon has almost doubled thanks to feedback genius! It is easy to use, you can attach files with your emails, use images and signatures in your emails, and many more features! It is very easy to make email campaigns and assign products to campaigns. I would highly recommend it to all of my amazon selling friends! **What do you dislike about FeedbackGenius?** The price is a little expensive, but I believe it is worth the money because of the reviews that we gain in return. One thing that is not necessarily attached to Feedback genius but to amazon in general is that people can now opt-out of receiving emails from amazon. This effects the reach of the emails because people can now opt-out and not receive the messages sent. **What problems is FeedbackGenius solving and how is that benefiting you?** This solves our feedback problems on amazon. It helps us get more reviews, without having to reach out to clients individually. ### 4. Covers all the basic features but nothing special **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about FeedbackGenius?** SellerLabs maintains a global list of Amazon emails that are unreachable due to customers opting out of seller contact. Theoretically, this cuts down on the # of bounced emails that would normally be sent, reducing monthly usage that you would have been billed for. **What do you dislike about FeedbackGenius?** UX for the analytics is not very useful. Review rate is never accurate and unreliable. A review left for a product variation will trigger email notifications for all SKUs under that parent. I've seen this issue with other products so it may be an issue with the Amazon APIs. **Recommendations to others considering FeedbackGenius:** Sellerlabs, the company that makes FeedbackGenius, definitely has some work ahead to streamline their SaaS solutions. This product provides everything you would expect from an autoresponder solution but there isn't much beyond those basics. They offer 3 other Amazon tools in their suite but there is no integration between them. All run a separate products with no navigation to jump from one to the other. **What problems is FeedbackGenius solving and how is that benefiting you?** Sole use for FeedbackGenius is to autogenerate emails after a product is sold. Our email sequence is written to encourage a review of the product purchased. ### 5. Powerful Tool, Great value **Rating:** 4.5/5.0 stars **Reviewed by:** Craig D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2017 **What do you like best about FeedbackGenius?** The is a must-have tool for selling on Amazon. Set it up and let it run to automatically send follow up emails that you configure and schedule to solicit feedback and reviews, or to provide follow up information. Lots of functionality - you can create emails for different products and/or purposes, as schedule them according to your needs. You can also be alerted to negative feedback so you can respond quickly. **What do you dislike about FeedbackGenius?** Can't say there is anything I really dislike. It does what it says. **Recommendations to others considering FeedbackGenius:** Solid company that is one of the first to offer this service. You can't go wrong with Feedback Genius. **What problems is FeedbackGenius solving and how is that benefiting you?** Collecting reviews and feedback, and being notified of negative reviews. Reviews are critical on Amazon, and you can't really manage it manually. A tool like this makes it easy. ### 6. Its good for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Moises C. | Senior Web Application Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about FeedbackGenius?** I like how easy it is to setup everything and start sending emails. **What do you dislike about FeedbackGenius?** The templates. Need more template styles. We also have a problem sometimes using firefox with the web application. **Recommendations to others considering FeedbackGenius:** FeedbackGenius is perfect to get more reviews for your products on your amazon store. Just remember not to send too many emails for customers. **What problems is FeedbackGenius solving and how is that benefiting you?** FeedBackGenius has helped us send emails and get the reviews we need for our products on amazon. ### 7. Very robust tool for Amazon reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about FeedbackGenius?** I really enjoy the custom emails we can send to customers, especially being able to differentiate the emails based on the products purchased. There are many filters and options for differentiating the customers to target when sending them emails. **What do you dislike about FeedbackGenius?** There have been some bugs since I signed up for the tool, but they usually fix them quickly. I would also like an easier way to add products for the tool to keep track of. **What problems is FeedbackGenius solving and how is that benefiting you?** We saw a nice increase in the number of reviews we receive in our Amazon account. Also, many customers comment that they enjoy the automated emails and instructions we send them about the products they purchased. ### 8. Good platform for capturing amazon reviews. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about FeedbackGenius?** SImple interface with good reporting of results. **What do you dislike about FeedbackGenius?** It would be great to get more visibility as to how customers interacted with emails. **What problems is FeedbackGenius solving and how is that benefiting you?** We want to get timely information on product problems. We improved our fulfillment using this feedback. ### 9. New User, So far satisfied with the software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2017 **What do you like best about FeedbackGenius?** I like the templates that are already prebuilt for convenience. Having the templates allows me to spend time on higher priorities rather than having to type them out each time. It's very important to receive feedback o my Amazon sales and Feedback genius helps boost my feedback ratings by promptly sending great emails to my customers. **What do you dislike about FeedbackGenius?** The interface could use improvement on which templates are active and how many emails have been successfully sent and opened. **What problems is FeedbackGenius solving and how is that benefiting you?** Feedback Genius solves the problem of needing to send follow up emails to our customers after they have received their orders. We need to ask them to review their experience with our store and rate us 5 stars, and Feedback Genius sends emails for us automatically to each customer. We have benefited by getting feedback ratings of 5 stars from the emails that Feedback Genius sends out. ### 10. Software is good but support is bad **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2017 **What do you like best about FeedbackGenius?** Really well priced compared to competitors. **What do you dislike about FeedbackGenius?** Bad support, emailed a few times I wish they had livechat **Recommendations to others considering FeedbackGenius:** If you looking for low cost then I would Recommend it **What problems is FeedbackGenius solving and how is that benefiting you?** auto feedback for my amazon seller account ### 11. Really good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Mathieu F. | Advocacy, social media & influence Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2017 **What do you like best about FeedbackGenius?** User experience in the back office. Very impressive **What do you dislike about FeedbackGenius?** Nothing at all, I'm an advocate ! Congrats **Recommendations to others considering FeedbackGenius:** TEs it ! **What problems is FeedbackGenius solving and how is that benefiting you?** Companies feedback management ### 12. Feedback genius is solid and fair on pricing scalability based on volume use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about FeedbackGenius?** Customer engagement data and pricing tiers are good in this system. **What do you dislike about FeedbackGenius?** There are some limitations to going deeper on data insights but for what you pay for it’s fine. A/B testing is restricted to higher tiers /for a price. **What problems is FeedbackGenius solving and how is that benefiting you?** Realizing enhanced perspective on customer engagement. ### 13. Amazing Results **Rating:** 5.0/5.0 stars **Reviewed by:** Erin R. | Social Media and Events Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2016 **What do you like best about FeedbackGenius?** Ease of interface and immediate results are incredible. Great product for amazon sellers. **What do you dislike about FeedbackGenius?** Nothing! We enjoy Feedback Genius in its entirety. **Recommendations to others considering FeedbackGenius:** Just buy it. It's so simple, easy to set up and saves thousands of hour emailing your customers. **What problems is FeedbackGenius solving and how is that benefiting you?** Solving the review/feedback aspect of our amazon seller account. This benefit saves so much time, which saves a lot of money. - [View FeedbackGenius pricing details and edition comparison](https://www.g2.com/products/feedbackgenius/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+00%3A39%3A05+-0500&secure%5Bsession_id%5D=35a17237-baa2-49c6-b5b2-a9c8ecef23de&secure%5Btoken%5D=a69d84548ecc814ed3908477f95962d24816b1fe0450c3686bf58bc24b6b4265&format=llm_user) ## FeedbackGenius Features **Collection** - Authentification - Review Forms - Personalization - Engagement **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Insights - Content - Sampling **Display Options** - Badges - Widgets - Marketing **Generative AI** - AI Text Generation ## Top FeedbackGenius Alternatives - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,132 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (635 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)