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ResellerRatings

ResellerRatings

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ResellerRatings is a retail commerce reviews site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase for customer sentiment analysis and UGC syndication through the world’s largest search channels. The ResellerRatings Reviews Suite of tools provides a full spectrum UGC solution from product reviews, seller ratings, social Q&A to visual marketing.

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Showing 23 ResellerRatings reviews
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ResellerRatings review by David M.
David M.
Validated Reviewer
Verified Current User
Review Source
content

"Best review, feedback site period! I would never use any other product."

What do you like best?

I love to be able and read reviews from other customers like myself across thousands of websites. They are always very accurate and give you valuable information before conducting business with that business. I use personally and professionally. I also love the ability to be able to read each personal review customers leave for us. It helps us drive better performance but also greater sales. Listening to the customer feedback is what is the most important and this tool really helps achieve that. They are also the most trusted source of ratings on the market at the moment. People look for this because they know all the reviews are real and the better score the better the experience will be.

What do you dislike?

I would probably say just the fake reviews let by competitors. But ResellerRating does a great job in allowing you to dispute those and validate their authenticity. All in all there is not much not to dislike about this software. You can see that they've really done the job of listening to customer feedback and made it work for everyone.

Recommendations to others considering the product

Just try it, results are seen immediately.

What business problems are you solving with the product? What benefits have you realized?

Being able to defend our brand and being able to use customer feedback to better out processes. Listening to feedback from customers. Being able to create KPIs and gage our customer service support. This is what it's all about. The dashboard is also so easy to use. Anyone can learn right away since it so self explanatory.

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ResellerRatings review by Amauri C.
Amauri C.
Validated Reviewer
Verified Current User
Review Source
content

"Get the job done for a fraction of the cost."

What do you like best?

ResellerRatings features are comparable, if not better in some aspects, to top tier 1 rating and advertising tools out there. I really like the visual marketing and the social Q&A functionalities. They add a seamless integration of visual UGC (user generated content) to your site, beyond the basic, traditional star ratings. And the Social Q&A empowers your brand and product followers to build a sense oof community and express their thoughts and concerns among themselves and with you. Not to mention getting the basics right, with the product reviews boosting conversion. The Review Suite is easy to implement and to manage. Their customer support is very knowledgeable and helpful. And the best part is their pricing is fair, which means significantly lower than their competitors.

What do you dislike?

I have no negative feedback to provide about them. That's what happens when you are well taken care of as a customer by a company that provides top-notch services and support.

Recommendations to others considering the product

A very viable, smart alternative to similar, more expensive tools out there. Definitely take full advantage of the many features and functionalities offered by Reseller Ratings, like the Visual Marketing and Community Powered Q&A. Great differentiators to the competition and key to higher engagement.

What business problems are you solving with the product? What benefits have you realized?

Capture and display customer reviews and rating of our products and our company. And integrate reviews into our social and paid search advertising, seamlessly.

What Product Reviews solution do you use?

Thanks for letting us know!
ResellerRatings review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Meets Our Needs"

What do you like best?

I like how we have our own dedicated account representative who works well with us and goes out of his way to meet our needs. I also like how easy it is for our customers to leave reviews for us and to get our reviews on Google for SEO.

What do you dislike?

I dislike the review process of unfair reviews. Whenever I flag reviews I don't get any responses on why it's not flagged or any communication in regards to that. I don't think that I should have to go out of my way to follow up on why an unfair review was not flagged.

Recommendations to others considering the product

I would recommend this product to anyone looking for simple to use reviews for their e-commerce store.

What business problems are you solving with the product? What benefits have you realized?

I am trying to see if I can get product reviews installed with Reseller Ratings for my PLA's. We realized that might work for us since the product we're using for product reviews aren't partners with Google so we have to funnel the reviews through another platform which is adding cost and time.

ResellerRatings review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"We use Resellers rating to get honest reviews"

What do you like best?

Reseller rating is great way to connect with customer. It helps you to gather honest reviews and it helps a lot to improve our product. Plus whatever ratings we get on resller rating helps us to get great reputations online. Reseller rating is 1 of the trusted review platform that google looks for before giving star rating on our Adwords campaign and organic campaign.

What do you dislike?

Sometimes when we get fake reviews it hard to take it down. Old reviews are also counted, i wish there was way where we can set not to count more than 365 days reviews for active account

Recommendations to others considering the product

Yes i would like to recommend my friends who are looking for excellent review management and reputation management solution

What business problems are you solving with the product? What benefits have you realized?

Reputation management to get better trust on potential customers, it also helps to get good organic ranking,

ResellerRatings review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source
content

"Hit or miss, when it's good, it's great, and then sometimes it isn't."

What do you like best?

Being able to reply to the people leaving the reviews and saying thanks for great reviews, and figuring out what happened to the few who feel wronged.

What do you dislike?

I believe this company may roll over employees quite often, we have had several account managers during my short stint using this platform, and sometimes I cannot figure out who to email, or I can't get in touch with a person on the phone.

Recommendations to others considering the product

I suggest going for the brand reviews, but the product reviews seems like a continual beta that we paid too much for without having any sort of one-click integrations with the largest eCommerce platforms in the world. If you have a very open cart API service that exposes SKUs, prices, customer email, name, order date and the likes with a decent developer you should not have many issues.

What business problems are you solving with the product? What benefits have you realized?

Being able to contact an individual about their negative review, and get them happy enough to update it to 5-stars is what we strive for. We look great on ResellerRatings because we can interact with the people who feel they had a bad experience, and make sure they come out on top and as happy as possible.

ResellerRatings review by Admin S.
Admin S.
Validated Reviewer
Review Source
content

"Accommodating and Professional"

What do you like best?

ResellerRatings is always able to provide help for their clients whether it's for one account for an enterprise with multiple brand names. They've gone far and beyond to help keep our account organized and easy to navigate.

What do you dislike?

There needs to be an easier way to handle negative and spam reviews.

Recommendations to others considering the product

Just ask and they'll do their best to help meet your needs. Even if the feature isn't shown, all you have to do is to communicate with your account manager.

What business problems are you solving with the product? What benefits have you realized?

Retaining reviews from our customers and keeping track of them all. Positive reviews helps our customer confidence and negative reviews helps us realize what we need to do to keep on improving.

ResellerRatings review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source
content

"Has its benefits"

What do you like best?

I like that we were able to use our own software and notifications with Reseller Ratings. As a whole, they're a very simple company to work with and everything was very streamlined.

What do you dislike?

Our rep was adamant that we use their notification system even though we have our own internal campaign that would not allow for it. In the end, I believe our reps understood that it wasn't an option for us.

Recommendations to others considering the product

It's best to do it their way otherwise you'll get told in every phone call that you should have bought their complete package.

What business problems are you solving with the product? What benefits have you realized?

We're getting better brand recognition on Google and gaining credibility in the online marketplace. We've been in business for over 30 years but our web presence did not reflect it.

ResellerRatings review by Sarah D.
Sarah D.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Ratings"

What do you like best?

It's fairly easy and straightforward for our clients to complete a rating for us,

What do you dislike?

I dislike that the client has to sign up or log in using Facebook, etc. As many do not want to give out more information than necessary and we find many clients do not complete the process once getting to this step.

What business problems are you solving with the product? What benefits have you realized?

I love that potential clients can visit this website and get a good idea of what we're like as individuals and a company to work with.

ResellerRatings review by Gill T.
Gill T.
Validated Reviewer
Verified Current User
Review Source
content

"We have over 1,700 reviews using Resellers Ratings"

What do you like best?

It is simple to implement and easy to administer.

What do you dislike?

Previously the monthly fee went up but they reduced it after we cancelled.

Recommendations to others considering the product

Take over Google reviews.

What business problems are you solving with the product? What benefits have you realized?

We are obtaining positive ratings and we respond to every rating.

ResellerRatings review by Peter T.
Peter T.
Validated Reviewer
Review Source
content

"I highly reommend Reseller ratings"

What do you like best?

Easy implementation, easy set up and a great support staff.

What do you dislike?

Nothing to dislike, the service runs on autopilot once set up.

Recommendations to others considering the product

You won't be disappointed!

What business problems are you solving with the product? What benefits have you realized?

We needed to reverse the optics and negative reputation in google search of a business we acquired. Reseller Ratings helped us do that, by contacting our customers 10 days after our product was shipped to them we gained credibility in a few short weeks.

ResellerRatings review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source
content

"Great Service and Great Support!"

What do you like best?

After an acquisition we used ResellerRatings turn to the optics around when a consumer searched for our brand on Google. It also is useful as an additional customer service tool- if we see a 3 star rating or less we reach out the customer and resolve whatever issue they may have had.

What do you dislike?

Love the service and the staff- nothing to dislike.

What business problems are you solving with the product? What benefits have you realized?

Helps with SEO and consumer satisfaction

ResellerRatings review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Verified Current User
Review Source
content

"Fits our needs"

What do you like best?

Fits our needs plus the cost is reasonable.

What do you dislike?

Nothing to dislike. The rep was friendly and their support team helped us through the integration process.

Recommendations to others considering the product

Consider your needs. There a many "ratings" companies out there. Fine the one that fits your needs. For us it was ResellerRatings.

What business problems are you solving with the product? What benefits have you realized?

People likes to see ratings. They see that as authentic review of the company/product.

ResellerRatings review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Decent review site"

What do you like best?

RR allows for a high volume reviews to maximize reputation and SEO.

What do you dislike?

There needs to be a few more policies in place to invalidate certain reviews.

Recommendations to others considering the product

Make sure you have staff to monitor the reviews.

What business problems are you solving with the product? What benefits have you realized?

High volume of reviews to build brand reputation. The biggest benefit is peace of mind knowing that customers won't get discouraged if they see our rating.

ResellerRatings review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source
content

"Reseller Ratings"

What do you like best?

Brand reviews are great, being able to respond to the reviews is fantastic to manage customer service experience.

What do you dislike?

Seems to have a high turn over rate, we have gone through many account managers. Integration is kind of sketchy and randomly breaks.

What business problems are you solving with the product? What benefits have you realized?

Being able to easily communicate with our customer base on their reviews.

ResellerRatings review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source
content

"Great for viewing company reviews!"

What do you like best?

Reseller Ratings makes it so easy to view and respond to customers.

What do you dislike?

It seems to run pretty slow sometimes depending on the time of day.

What business problems are you solving with the product? What benefits have you realized?

We are able to see what our customers have to say about our stores nationwide and address their concerns.

ResellerRatings review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Customer Experience for the Win"

What do you like best?

It's amazing that we are able to collect and act on feedback from our customers on a daily basis

What do you dislike?

I, personally, have no dislikes but I should mention that our Social team is primarily the ones engaging customers through Reseller. I help them facilitate changes within the company through the feedback they share with me.

What business problems are you solving with the product? What benefits have you realized?

All sorts. We are able to resolve product, shipping, even website issues through the feedback we are actively getting through Reseller.

ResellerRatings review by Carson D.
Carson D.
Validated Reviewer
Review Source
content

"A great solution for your customer review needs."

What do you like best?

Easy to work with and easy to integrate into a business plan.

What do you dislike?

Must use their email software for follow up emails. Doesn't play well with other formats.

What business problems are you solving with the product? What benefits have you realized?

This helped us collect reviews and build up our ecommerce platform.

ResellerRatings review by Howard W.
Howard W.
Validated Reviewer
Review Source
content

"Good way to keep pulse of your performance"

What do you like best?

We like the transparency of the reviews and ways that we can resolve them.

What do you dislike?

review management is tough to navigate. Needs better U/I

What business problems are you solving with the product? What benefits have you realized?

Our ability to make sure we can create better customer satisfaction.

ResellerRatings review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Reseller Ratings is great!"

What do you like best?

Reseller Ratings allows me to easily and effectively compile reviews from customers, and reach out to any with issues and solve them quickly

What do you dislike?

If a customer has an issues that is resolved, the customers sometimes have issues logging back in to modify their reviews

What business problems are you solving with the product? What benefits have you realized?

Reseller Ratings helps us know what our customers think of our products and where we can improve in certain areas. They also provide valuable feedback and suggestions.

ResellerRatings review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"Customer Outreach for reviews has been a success"

What do you like best?

integration was seamless and we're already automating email outreach

What do you dislike?

Would love the ability to simply show the rating screen within our email template for logging reviews

What business problems are you solving with the product? What benefits have you realized?

Google SEM ratings

Improved CTR and CVR

ResellerRatings review by Joel S.
Joel S.
Validated Reviewer
Review Source
content

"good site to generate reviews "

What do you like best?

the ability to upload an excel file and email customers for reviews

What do you dislike?

billing mistakes, and the time it takes to get a reply

What business problems are you solving with the product? What benefits have you realized?

getting feedback from customers

ResellerRatings review by User
User
Validated Reviewer
Review Source
content

"Minimal Effort for Maximum Results"

What do you like best?

Integration was quick and easy and the team was extremely responsive to my questions.

What do you dislike?

It's tough to say - the service was so simple and the team was able to help provide clarity on responses. Only issue was that all reviews from company's IP are automatically filtered out. We have legit customers that we asked for reviews.

What business problems are you solving with the product? What benefits have you realized?

Utilizing Google Seller Ratings within SEM.

ResellerRatings review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Expensive and unfortunate necessity"

What do you like best?

Helps with branding, establishing you as being reputable

What do you dislike?

Reseller Ratings is an overpriced service for what you get.

What business problems are you solving with the product? What benefits have you realized?

Helps differentiate you from less-reputable sellers

Kate from G2

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* We monitor all ResellerRatings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.