It is easy to connect social channels Having all of your social channels in one platform makes it easy for community nurturers / managers to manage the platforms It helps to effectively cuts down time that community managers are spending manually replying / posting in feeds Review collected by and hosted on G2.com.

You aren't able to reply to DMs on Instagram within Sprinklr feeds for accounts with over 100k followers It would be helpful if Reels posting came with the option to choose the thumbnail that would appear on the feed Review collected by and hosted on G2.com.