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Best Product Analytics Software - Page 2

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Product analytics software provides companies visibility into user behavior by tracking and analyzing their interactions with a product. The goal is to understand the customer and how they engage with the product by monitoring visits, digital interactions, and events. Companies can leverage these insights to optimize their product, increase engagement, and reduce customer churn. Ultimately, through dashboards and reports, product analytics tools identify what works with the product and what doesn’t—helping teams improve the overall user experience.

Product managers, developers, and designers commonly use product analytics software to establish data-driven decision-making when creating and optimizing product developments and roadmaps. These teams rely on identifying drop-off or struggle points to prevent high customer churn rates and poor product experiences. Many product analytics software is also equipped with heatmap tools, session replay software, digital analytics software, and user research software for comprehensive feedback on the customer and product.

To qualify for inclusion in the Product Analytics category, a product must:

Track user interactions with a digital product, including visits, usage, events, and interactions
Provide segmentation by demographics, preferences, or even device type
Identify behavioral patterns and funnels to understand how customers flow through the product
Identify pain points within a product that may lead to churn or specific steps within the customer journey that need improvement
Provide dashboards and reports of visualized quantitative data
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Best Product Analytics Software At A Glance

Highest Performer:
Easiest to Use:
Top Trending:
Best Free Software:
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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112 Listings in Product Analytics Available
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Insights
    6
    Efficiency
    5
    Automation
    4
    Easy Setup
    4
    Cons
    Data Inaccuracy
    3
    Data Management Issues
    3
    Data Management
    2
    Data Overload
    2
    Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heap features and usability ratings that predict user satisfaction
    7.8
    User Scoring
    Average: 8.0
    8.3
    Integrations
    Average: 8.2
    8.4
    Multi-Product Analytics
    Average: 8.1
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,813 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Insights
6
Efficiency
5
Automation
4
Easy Setup
4
Cons
Data Inaccuracy
3
Data Management Issues
3
Data Management
2
Data Overload
2
Limitations
2
Heap features and usability ratings that predict user satisfaction
7.8
User Scoring
Average: 8.0
8.3
Integrations
Average: 8.2
8.4
Multi-Product Analytics
Average: 8.1
8.8
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,613 Twitter followers
LinkedIn® Page
www.linkedin.com
1,813 employees on LinkedIn®
(626)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Product Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2014 and headquartered in Oakland, California, LaunchDarkly serves over 5,500 enterprises, including a quarter of the Fortune 500. As the industry’s leading end-to-end feature management pl

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LaunchDarkly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    225
    Feature Flags
    196
    Features
    119
    Easy Setup
    89
    Integrations
    76
    Cons
    Feature Flags Issues
    58
    Feature Flags Management
    45
    Missing Features
    40
    Poor UI
    39
    Complex Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LaunchDarkly features and usability ratings that predict user satisfaction
    6.7
    User Scoring
    Average: 8.0
    7.6
    Integrations
    Average: 8.2
    7.5
    Multi-Product Analytics
    Average: 8.1
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2014
    HQ Location
    Oakland, CA
    Twitter
    @LaunchDarkly
    5,545 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    583 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2014 and headquartered in Oakland, California, LaunchDarkly serves over 5,500 enterprises, including a quarter of the Fortune 500. As the industry’s leading end-to-end feature management pl

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 39% Enterprise
LaunchDarkly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
225
Feature Flags
196
Features
119
Easy Setup
89
Integrations
76
Cons
Feature Flags Issues
58
Feature Flags Management
45
Missing Features
40
Poor UI
39
Complex Features
38
LaunchDarkly features and usability ratings that predict user satisfaction
6.7
User Scoring
Average: 8.0
7.6
Integrations
Average: 8.2
7.5
Multi-Product Analytics
Average: 8.1
9.0
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Company Website
Year Founded
2014
HQ Location
Oakland, CA
Twitter
@LaunchDarkly
5,545 Twitter followers
LinkedIn® Page
www.linkedin.com
583 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConvertCart helps online businesses deliver outstanding experiences to customers throughout their journey—build lasting relations with them—and drive more revenue. 500+ brands across 35 countries, in

    Users
    No information available
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ConvertCart Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Conversion Optimization
    6
    Conversion Rate
    5
    Customer Support
    5
    Positive Experience
    5
    Customer Insights
    4
    Cons
    Slow Loading
    2
    Slow Performance
    2
    Complex Features
    1
    Difficult Learning
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ConvertCart features and usability ratings that predict user satisfaction
    7.9
    User Scoring
    Average: 8.0
    7.9
    Integrations
    Average: 8.2
    7.9
    Multi-Product Analytics
    Average: 8.1
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Bengaluru, Karnataka
    Twitter
    @ConvertCart
    488 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConvertCart helps online businesses deliver outstanding experiences to customers throughout their journey—build lasting relations with them—and drive more revenue. 500+ brands across 35 countries, in

Users
No information available
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
ConvertCart Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Conversion Optimization
6
Conversion Rate
5
Customer Support
5
Positive Experience
5
Customer Insights
4
Cons
Slow Loading
2
Slow Performance
2
Complex Features
1
Difficult Learning
1
Expensive
1
ConvertCart features and usability ratings that predict user satisfaction
7.9
User Scoring
Average: 8.0
7.9
Integrations
Average: 8.2
7.9
Multi-Product Analytics
Average: 8.1
10.0
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
HQ Location
Bengaluru, Karnataka
Twitter
@ConvertCart
488 Twitter followers
LinkedIn® Page
www.linkedin.com
146 employees on LinkedIn®
(71)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Product Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dataroid is an AI-powered, enterprise-grade digital analytics and customer engagement platform that enables companies to measure, analyze, and optimize customer interactions and experiences across mul

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 63% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dataroid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Helpful
    7
    Insights
    7
    User Insights
    7
    Ease of Use
    6
    Cons
    Missing Features
    3
    Limitations
    2
    Product Limitations
    2
    Complex Configuration
    1
    Complex Querying
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dataroid features and usability ratings that predict user satisfaction
    8.7
    User Scoring
    Average: 8.0
    8.8
    Integrations
    Average: 8.2
    9.3
    Multi-Product Analytics
    Average: 8.1
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dataroid
    Company Website
    HQ Location
    Sariyer, TR
    Twitter
    @dataroid
    192 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dataroid is an AI-powered, enterprise-grade digital analytics and customer engagement platform that enables companies to measure, analyze, and optimize customer interactions and experiences across mul

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 63% Enterprise
  • 20% Mid-Market
Dataroid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Helpful
7
Insights
7
User Insights
7
Ease of Use
6
Cons
Missing Features
3
Limitations
2
Product Limitations
2
Complex Configuration
1
Complex Querying
1
Dataroid features and usability ratings that predict user satisfaction
8.7
User Scoring
Average: 8.0
8.8
Integrations
Average: 8.2
9.3
Multi-Product Analytics
Average: 8.1
9.4
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Dataroid
Company Website
HQ Location
Sariyer, TR
Twitter
@dataroid
192 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zipy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    17
    Ease of Use
    16
    Session Replay
    16
    Issue Detection
    12
    Helpful
    10
    Cons
    Missing Features
    6
    Filtering Issues
    5
    Session Management
    5
    Difficult Filtering
    4
    Inadequate Logging
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zipy features and usability ratings that predict user satisfaction
    10.0
    User Scoring
    Average: 8.0
    10.0
    Integrations
    Average: 8.2
    9.7
    Multi-Product Analytics
    Average: 8.1
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zipy
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 22% Mid-Market
Zipy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
17
Ease of Use
16
Session Replay
16
Issue Detection
12
Helpful
10
Cons
Missing Features
6
Filtering Issues
5
Session Management
5
Difficult Filtering
4
Inadequate Logging
4
Zipy features and usability ratings that predict user satisfaction
10.0
User Scoring
Average: 8.0
10.0
Integrations
Average: 8.2
9.7
Multi-Product Analytics
Average: 8.1
9.9
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Zipy
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
(883)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c

    Users
    • Customer Success Manager
    • Head of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Planhat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    240
    Customer Support
    167
    Helpful
    116
    Customization
    114
    Efficiency
    108
    Cons
    Learning Curve
    115
    Complexity
    79
    Steep Learning Curve
    64
    Integration Issues
    62
    Missing Features
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Planhat features and usability ratings that predict user satisfaction
    8.3
    User Scoring
    Average: 8.0
    8.5
    Integrations
    Average: 8.2
    8.3
    Multi-Product Analytics
    Average: 8.1
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Planhat
    Company Website
    Year Founded
    2015
    HQ Location
    Stockholm, Stockholm County
    Twitter
    @Planhat
    1,058 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c

Users
  • Customer Success Manager
  • Head of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 32% Small-Business
Planhat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
240
Customer Support
167
Helpful
116
Customization
114
Efficiency
108
Cons
Learning Curve
115
Complexity
79
Steep Learning Curve
64
Integration Issues
62
Missing Features
59
Planhat features and usability ratings that predict user satisfaction
8.3
User Scoring
Average: 8.0
8.5
Integrations
Average: 8.2
8.3
Multi-Product Analytics
Average: 8.1
9.3
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Planhat
Company Website
Year Founded
2015
HQ Location
Stockholm, Stockholm County
Twitter
@Planhat
1,058 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
(334)4.6 out of 5
13th Easiest To Use in Product Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lucky Orange’s powerful suite of website analytics tools including website heatmaps and session recordings coupled with its Discovery AI assistant make it easy to pinpoint opportunities to optimize yo

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 84% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lucky Orange Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    56
    Ease of Use
    51
    Session Replay
    45
    Heatmaps
    38
    User Behavior Tracking
    37
    Cons
    Recording Issues
    20
    Expensive
    16
    Learning Curve
    12
    Plan Limitations
    12
    Dashboard Issues
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lucky Orange features and usability ratings that predict user satisfaction
    7.5
    User Scoring
    Average: 8.0
    7.6
    Integrations
    Average: 8.2
    8.2
    Multi-Product Analytics
    Average: 8.1
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Overland Park, KS
    Twitter
    @luckyorange
    10,712 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lucky Orange’s powerful suite of website analytics tools including website heatmaps and session recordings coupled with its Discovery AI assistant make it easy to pinpoint opportunities to optimize yo

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 84% Small-Business
  • 12% Mid-Market
Lucky Orange Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
56
Ease of Use
51
Session Replay
45
Heatmaps
38
User Behavior Tracking
37
Cons
Recording Issues
20
Expensive
16
Learning Curve
12
Plan Limitations
12
Dashboard Issues
11
Lucky Orange features and usability ratings that predict user satisfaction
7.5
User Scoring
Average: 8.0
7.6
Integrations
Average: 8.2
8.2
Multi-Product Analytics
Average: 8.1
9.2
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Company Website
Year Founded
2012
HQ Location
Overland Park, KS
Twitter
@luckyorange
10,712 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
(472)4.7 out of 5
15th Easiest To Use in Product Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Custify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Customer Support
    74
    Intuitive
    47
    Automation
    44
    Centralized Information
    40
    Cons
    Missing Features
    26
    Email Functionality
    19
    Limited Customization
    17
    Integration Issues
    13
    Not Intuitive
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Custify features and usability ratings that predict user satisfaction
    8.0
    User Scoring
    Average: 8.0
    8.7
    Integrations
    Average: 8.2
    8.3
    Multi-Product Analytics
    Average: 8.1
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Custify
    Year Founded
    2017
    HQ Location
    Bucharest, Romania
    Twitter
    @CustifySRL
    635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
Custify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Customer Support
74
Intuitive
47
Automation
44
Centralized Information
40
Cons
Missing Features
26
Email Functionality
19
Limited Customization
17
Integration Issues
13
Not Intuitive
13
Custify features and usability ratings that predict user satisfaction
8.0
User Scoring
Average: 8.0
8.7
Integrations
Average: 8.2
8.3
Multi-Product Analytics
Average: 8.1
9.5
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Custify
Year Founded
2017
HQ Location
Bucharest, Romania
Twitter
@CustifySRL
635 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

    Users
    No information available
    Industries
    • Insurance
    • Telecommunications
    Market Segment
    • 51% Enterprise
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
    7.7
    User Scoring
    Average: 8.0
    7.9
    Integrations
    Average: 8.2
    8.3
    Multi-Product Analytics
    Average: 8.1
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,299 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,974 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

Users
No information available
Industries
  • Insurance
  • Telecommunications
Market Segment
  • 51% Enterprise
  • 34% Mid-Market
Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
7.7
User Scoring
Average: 8.0
7.9
Integrations
Average: 8.2
8.3
Multi-Product Analytics
Average: 8.1
9.6
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,299 Twitter followers
LinkedIn® Page
www.linkedin.com
1,974 employees on LinkedIn®
Phone
650-321-3000
Entry Level Price:Free forever
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Countly is a first-party digital analytics and customer engagement platform that gives organizations complete ownership of their data and product intelligence - across every device, channel, and deplo

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Small-Business
    • 45% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Countly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    Lack of Recommendations
    1
    Limitations
    1
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Countly features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Countly
    Year Founded
    2013
    HQ Location
    London, United Kingdom
    Twitter
    @gocountly
    6,825 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Countly is a first-party digital analytics and customer engagement platform that gives organizations complete ownership of their data and product intelligence - across every device, channel, and deplo

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Small-Business
  • 45% Enterprise
Countly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Lack of Recommendations
1
Limitations
1
Limited Features
1
Missing Features
1
Countly features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
7.5
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Countly
Year Founded
2013
HQ Location
London, United Kingdom
Twitter
@gocountly
6,825 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conviva is a type of software-as-a-service (SaaS) solution designed to help enterprise customers gain real-time performance analytics and AI-driven insights for their digital products, including mobil

    Users
    No information available
    Industries
    • Broadcast Media
    • Entertainment
    Market Segment
    • 52% Enterprise
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Conviva Operational Data Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Insights
    32
    Analytics
    22
    Real-time Insights
    18
    Dashboard Customization
    13
    Cons
    Steep Learning Curve
    18
    Learning Curve
    16
    Not Intuitive
    11
    Dashboard Issues
    8
    Missing Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Conviva Operational Data Platform features and usability ratings that predict user satisfaction
    7.9
    User Scoring
    Average: 8.0
    7.9
    Integrations
    Average: 8.2
    8.2
    Multi-Product Analytics
    Average: 8.1
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Conviva
    Company Website
    Year Founded
    2006
    HQ Location
    Foster City, CA
    Twitter
    @conviva
    12,792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    540 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conviva is a type of software-as-a-service (SaaS) solution designed to help enterprise customers gain real-time performance analytics and AI-driven insights for their digital products, including mobil

Users
No information available
Industries
  • Broadcast Media
  • Entertainment
Market Segment
  • 52% Enterprise
  • 44% Mid-Market
Conviva Operational Data Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Insights
32
Analytics
22
Real-time Insights
18
Dashboard Customization
13
Cons
Steep Learning Curve
18
Learning Curve
16
Not Intuitive
11
Dashboard Issues
8
Missing Features
7
Conviva Operational Data Platform features and usability ratings that predict user satisfaction
7.9
User Scoring
Average: 8.0
7.9
Integrations
Average: 8.2
8.2
Multi-Product Analytics
Average: 8.1
8.6
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Conviva
Company Website
Year Founded
2006
HQ Location
Foster City, CA
Twitter
@conviva
12,792 Twitter followers
LinkedIn® Page
www.linkedin.com
540 employees on LinkedIn®
(61)4.2 out of 5
View top Consulting Services for VWO Insights - Web
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Entry Level Price:Starting at $139.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in you

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 52% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VWO Insights - Web Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    2
    AI Integration
    1
    Analytics
    1
    Automation
    1
    Cons
    Limited Features
    2
    Complexity Issues
    1
    Customization Difficulty
    1
    Expensive
    1
    Filtering Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VWO Insights - Web features and usability ratings that predict user satisfaction
    8.3
    User Scoring
    Average: 8.0
    8.3
    Integrations
    Average: 8.2
    6.7
    Multi-Product Analytics
    Average: 8.1
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    New Delhi
    Twitter
    @wingify
    7,376 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    442 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in you

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 52% Mid-Market
  • 33% Small-Business
VWO Insights - Web Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
2
AI Integration
1
Analytics
1
Automation
1
Cons
Limited Features
2
Complexity Issues
1
Customization Difficulty
1
Expensive
1
Filtering Issues
1
VWO Insights - Web features and usability ratings that predict user satisfaction
8.3
User Scoring
Average: 8.0
8.3
Integrations
Average: 8.2
6.7
Multi-Product Analytics
Average: 8.1
8.7
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Year Founded
2010
HQ Location
New Delhi
Twitter
@wingify
7,376 Twitter followers
LinkedIn® Page
www.linkedin.com
442 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil

    Users
    • CEO
    • Owner
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 85% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Smartlook Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Insights
    4
    User Interface
    3
    Analytics
    2
    Customization
    2
    Cons
    Frustration
    2
    Cluttered Interface
    1
    Complex Features
    1
    Dashboard Issues
    1
    Data Retention
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Smartlook features and usability ratings that predict user satisfaction
    7.6
    User Scoring
    Average: 8.0
    8.9
    Integrations
    Average: 8.2
    8.1
    Multi-Product Analytics
    Average: 8.1
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,809 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil

Users
  • CEO
  • Owner
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 85% Small-Business
  • 12% Mid-Market
Smartlook Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Insights
4
User Interface
3
Analytics
2
Customization
2
Cons
Frustration
2
Cluttered Interface
1
Complex Features
1
Dashboard Issues
1
Data Retention
1
Smartlook features and usability ratings that predict user satisfaction
7.6
User Scoring
Average: 8.0
8.9
Integrations
Average: 8.2
8.1
Multi-Product Analytics
Average: 8.1
9.0
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,809 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
Ownership
NASDAQ:CSCO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

    Users
    • CEO
    • Product Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UXCam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Session Replay
    8
    Error Tracking
    6
    User Behavior Tracking
    6
    Ease of Use
    5
    Cons
    Dashboard Issues
    3
    Search Difficulty
    3
    Cluttered Interface
    2
    Data Overload
    2
    Filtering Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UXCam features and usability ratings that predict user satisfaction
    7.2
    User Scoring
    Average: 8.0
    7.7
    Integrations
    Average: 8.2
    7.8
    Multi-Product Analytics
    Average: 8.1
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UXCam
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @uxcam
    2,167 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

Users
  • CEO
  • Product Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 29% Mid-Market
UXCam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Session Replay
8
Error Tracking
6
User Behavior Tracking
6
Ease of Use
5
Cons
Dashboard Issues
3
Search Difficulty
3
Cluttered Interface
2
Data Overload
2
Filtering Issues
2
UXCam features and usability ratings that predict user satisfaction
7.2
User Scoring
Average: 8.0
7.7
Integrations
Average: 8.2
7.8
Multi-Product Analytics
Average: 8.1
9.2
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
UXCam
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@uxcam
2,167 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
(104)4.4 out of 5
Optimized for quick response
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Easy Setup
    20
    Customer Support
    17
    Helpful
    17
    Feedback Management
    16
    Cons
    Survey Issues
    13
    Limitations
    11
    Survey Limitations
    11
    Data Inaccuracy
    7
    Limited Data Analysis
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprig features and usability ratings that predict user satisfaction
    7.5
    User Scoring
    Average: 8.0
    7.5
    Integrations
    Average: 8.2
    6.9
    Multi-Product Analytics
    Average: 8.1
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,111 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    255 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Easy Setup
20
Customer Support
17
Helpful
17
Feedback Management
16
Cons
Survey Issues
13
Limitations
11
Survey Limitations
11
Data Inaccuracy
7
Limited Data Analysis
6
Sprig features and usability ratings that predict user satisfaction
7.5
User Scoring
Average: 8.0
7.5
Integrations
Average: 8.2
6.9
Multi-Product Analytics
Average: 8.1
9.0
Has the product been a good partner in doing business?
Average: 9.1
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,111 Twitter followers
LinkedIn® Page
www.linkedin.com
255 employees on LinkedIn®