Countly Reviews & Product Details

Countly Overview

What is Countly?

Countly is a product analytics solution and innovation enabler that helps teams track product performance and customer journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, Countly allows you to innovate and enhance your products to provide personalized and customized customer experiences, and meet key business and revenue goals. Countly empowers companies of any size or location to grow their business by helping them securely process billions of data points every day in the cloud and on-premise. Having tracked 1.5B+ unique identities on more than 16,000 applications and using over 2,000 servers worldwide, Countly is world leading product analytics platform. Countly provides an extensive list of customizable plugins and dozens of integrations, letting teams freely combine them and work with the data they actually need. This not only boosts team productivity, but also eliminates the need for multiple digital tools, drastically reducing your licensing costs. These plugins also allow granular multi-device customer intelligence data collection and analysis, letting you incorporate customer feedback into the design process, improving customer experience, driving sales conversions, and reducing churn. And because data-flow security is critical, the Countly Dashboard enables you to not only access settings within your team, but also provides a privacy-protection compliant environment so you can focus on innovation with customer intelligence, without worrying about compliance. An analytics platform as it should be: secure data ownership to track, measure, and take action, all in one place. With Countly, understand your digital customer journey across devices. Build better ones.

Countly Details
Website
Languages Supported
German, English, Italian, Japanese, Korean, Dutch, Russian, Spanish, Turkish, Chinese (Simplified)
Product Description

Countly is an innovative, real-time, open source mobile analytics platform. It collects data from mobile phones, and visualizes this information to analyse mobile application usage and end-user behaviour.


Seller Details
Seller
Countly
Company Website
Year Founded
2013
HQ Location
London, United Kingdom
Twitter
@gocountly
7,844 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Description

We opened up shop with a confidence that even boring-looking analytics can be fun to learn, use and experience, without compromising great features. We make analytics available and actionable for everyone, you and your collaborators - leveraging the power of open source.

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Countly Screenshots

Countly Reviews

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IH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

All the information was in one place and it was all collected fairly correctly Review collected by and hosted on G2.com.

What do you dislike?

There were too many graphics components that slowed everything down and the intervals of the data did not make sense Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are better analytics soft-wares out there but they might not be as cheap as this one. It is good for initial use when starting a company but as soon as you can you should switch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using it to track analytics for customers using our app platform. The only benefit is that is was fairly accurate Review collected by and hosted on G2.com.

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Senior Software Engineer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Countly is recognized for its enterprise mobile analytics and marketing platform. It definitely does best in mobile data analysis, and directly work with customer to increase engagement. It key function in “user retention” helps understand custom activity in any feature of your application and send that information to the server. It enhances customer satisfaction through its intuitive and well-design app features. Unique features such as tracking and analysis of in-app activity can improve in-app usability and user experience, thus aggregating retention and increasing in-app revenue. Review collected by and hosted on G2.com.

What do you dislike?

To begin with, Google API is not its beast feature. Requires a better configuration view page and customization features are not clear as well as limited control on some demographics. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is great tool for mobile analytics to increase customer retention and app revenue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client was interested in mobile app analytics. They were impressed by extensive user experience & behavior analytics platform and analytics reports. Review collected by and hosted on G2.com.

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Senior Application Developer
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Must give koodos for making open source. Easily executed arrangement, whether you're intending to incorporate it into a site or a portable application. Best component must be its brilliant "division" that really permits you to penetrate more profound into your information with no SQL-like inquiries. The free "group version" can act naturally facilitated on Ubuntu. Review collected by and hosted on G2.com.

What do you dislike?

We would truly like the capacity to change the shades of UI so that lawfully daze outwardly disabled clients can read the data all the more effectively, this is somewhat of a major ordeal to us when different administrations let us tweak the dashboards however we see fit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Countly we figured out how to comprehend the get some essential information about our clients without affecting in any unmistakable path on the UX. Countly effectively serves the purpose. So the occasion can have more individuals to attend. Review collected by and hosted on G2.com.

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Software Development Engineer
Online Media
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

1. obviously its open-source !!

2. Built on Node.js they are providing support on par with enterprise softwares plus they have a SDK for almost every platform that present day tech company uses.

3.I am following Countly right from their 3rd release on github there are many improvements actually their team are actively taking feedback and suggestion from the community to build the software.

4. They have free tier for their hosted version so developers and students who wants to contribute/use can easily get up and running.

Review collected by and hosted on G2.com.

What do you dislike?

Seriously Web Interface is not good but taking to consideration the work that countly do its seriously a killer software .. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Any small business / startups who wants analyze the user trends especially on mobile this is a killer software without a second thought just go for it ..if you have in-house nodejs guy who can fiddle with it and developer who can integrate mobile SDK in the apps Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use community edition for analyzing the user behavior on web and mobile platform.Its a pretty handy tool.

Just use the free tier you can realize how awesome it is to use that software !! Its gives real time data too its amazing .. Review collected by and hosted on G2.com.

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CTO
Computer Games
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Open-source and Self-hosted. Because source code is open,we can develop our plugins directly. And we konw how the Countly works. It's very benfit to our debugging on games.Self-hosted is another advantageous point youl.we can deploy the service at local state. Review collected by and hosted on G2.com.

What do you dislike?

Goolge api in Countly. Not all parts of the world can be accessed it.

the view of configurations page need more flexible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

keep your data in self-host, develop own's plugins and easy to debugging. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Countly let us know about our users.There is an real example. Our game operation manager want to hold an event. What time is best? So the event can have more people to attend.And how people's feel in event? How many gifts have been send? Does everyone open the gifts?

Above all questions,we can find the answer in Countly. Review collected by and hosted on G2.com.

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Software Developer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Countly is an enterprise mobile analytics and marketing platform. It provides tons of features: push notifications, realtime dashboard, session frequency tracking, custom event tracking, track by geography (city & country), user tracking, device & model tracking and so on. Best feature has to be its smart "segmentation" that truly allows you to drill deeper into your data without any SQL-like queries. Must give koodos for embracing open source. The free "community edition" can be self-hosted on Ubuntu. Review collected by and hosted on G2.com.

What do you dislike?

Documentation for Android is poor. You get the feel that the app is learning more towards iOS than Android. Also, need more fine-grained control over reporting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client was looking for a self-hosted analytics solution that was within their budget. Count.ly easily fit the fill. Primary usage was data mining (query & reporting). Client was sold on the fantastic dashboard! Review collected by and hosted on G2.com.

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CEO
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We appreciated the minimal size of the library and its open source nature. Keeping the APK small it's important and in our experience no one does better than Countly. Review collected by and hosted on G2.com.

What do you dislike?

We missed some important metrics like cohort and the possibility to study the events. We tried to install Countly on a private server but due to performance problem we were finally forced to stop it. Also, the premium options were too expensive for us (over 2 MAU) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We developed an android launcher. With Countly we managed to understand the get some very important data about our users without impacting in any visible way on the UX. Review collected by and hosted on G2.com.

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Solution Architect
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very clear and cool interface, we used countly installed on premise and developed our Xamarin binding for their ios and android libs. The tool is clearly meant to be used for Mobile, not a web analytics adaptation. Review collected by and hosted on G2.com.

What do you dislike?

No wrappers for xamarin directly from countly (at least at the time) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a good Mobile Analytics on premise and offers all the tools you need , countly is just the right tool. Do not use repurposed tools, they will always disappoint, just go for native mobile analytics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking use of our apps globally, on an on premise server. Review collected by and hosted on G2.com.

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CEO
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Really intuitive UX with easy-to-read display of complex information. Easily implemented solution, whether you're aiming to integrate it into a website or a mobile app. Review collected by and hosted on G2.com.

What do you dislike?

WE would really like the ability to change the colours of UI so that legally blind visually impaired users can read the information more easily, this is kind of a big deal to us when other services let us customize the dashboards as we please. A great place to draw inspiration from for this would be activeCollab's implementation of customization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Can't go wrong with giving the free tier a try, definitely recommend that all developers at least give Countly a try for this reason alone, even the free tier provides a generous amount of sessions and events. The pricing is exceptionally reasonable for the paid tiers considering you're getting real-time analytics of what can be an amazingly large amount of data to crunch.

The people who work at the company are very friendly and happy to answer any technical support queries you may have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In the past we were stuck with waiting 24 hours statistics to come in on a competitor's service. Real-time analytics mean that you can act and ride a wave of traffic, and as a magazine we can publish additional articles to maximize our views of new content. Review collected by and hosted on G2.com.

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Software Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Shocking was the speed at which it updated the data on internet. It nearly took 1 minute maximum after an event was occurred. Review collected by and hosted on G2.com.

What do you dislike?

Although it tells at city level about the user's location but it should tell about the specific area too. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to track our field workers that whether they login to the system and submit data at appropriate time. Also, we wanted to track that from where are they logging in and the duration of their session. Review collected by and hosted on G2.com.

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Director
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It was very basic analytic in the start, by as of now it has started to add many features, like the crash report, geo location, etc. Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything I would dis like, but would like to have a report of my daily activity in email. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Countly is the right choice as web is no longer the king in the market, it's all mobile, and native feature analytic isn't there yet. So countly wins here. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using it mostly for analytic, but these days I am using it for crash reports generation. Review collected by and hosted on G2.com.

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Graduate Research Assistant
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to find and understand anayltics, real-time data Review collected by and hosted on G2.com.

What do you dislike?

A bit heavy on the server requirements, only supports limited set of systems Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mobile app user behavior and analytics Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the way of the website permit to create graphic analysis Review collected by and hosted on G2.com.

What do you dislike?

Probably necessary to have more and more platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A great vision of my future curves of analysis, quite clear ! Review collected by and hosted on G2.com.

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II
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Nice user interface.

Nice segmentation of users, devices, phone models and regions Review collected by and hosted on G2.com.

What do you dislike?

Limited community edition features.

Limited multi filter capabilities.

Inconsistent custom logs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wanted to see usage statistics on the work Android application:

- Number of users

- Regions

- Android version stats

- Phone model stats Review collected by and hosted on G2.com.

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Senior Mobile Application Development Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Offers terrific support

Offers open source client _and_ server code Review collected by and hosted on G2.com.

What do you dislike?

Dashboard UX is not as polished as more expensive solutions but it's certainly sufficient for collecting metrics Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Needed an analytics solution that was budget friendly and able to run on client's servers NOT in the cloud Review collected by and hosted on G2.com.

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IU
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I'm relatively new to countly, but I found a really comprehensive statistics software for my mobile application.

The panel looks fantastic and the server is open source too. Review collected by and hosted on G2.com.

What do you dislike?

to much IOS oriented, poor documentation for android platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improve my apps by learning better how the peolple use the apps. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Geolocation and funnels are really useful features Review collected by and hosted on G2.com.

What do you dislike?

Pricing is too high for indie developers and should be free for free apps Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Select localization based on geolocation of app users Review collected by and hosted on G2.com.

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