Best Live Chat Software - Page 5

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

Mongoose AI Engagement Platform

Every conversation matters. Mongoose is the AI Engagement Platform built exclusively for higher ed, helping students, alumni, and staff connect meaningfully — at the right time, on the right channel. Real, two-way conversations across Text, WhatsApp, and Web Chat are extended by AI Agents that take action and layered above your CRM to maximize it, not replace it, so teams reach more students without growing staff. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement.

Average Rating: 4.6/5.0

Total Reviews: 102

How Do G2 Users Rate Mongoose AI Engagement Platform?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Mongoose AI Engagement Platform?

  • Seller: Mongoose
  • Year Founded: 2009
  • HQ Location: Orchard Park, New York
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 55% Medium, 22% Large

What Do G2 Reviewers Say About Mongoose AI Engagement Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Mongoose AI Engagement Platform, enabling efficient student communication and campaign management.
  • Users appreciate the intuitive dashboard and smart messaging of Mongoose AI Engagement Platform, enhancing communication efficiency significantly.
  • Users appreciate the supportive customer service of Mongoose AI, making it easy to connect and resolve issues.
  • Users find Mongoose AI Engagement Platform easy to use, enhancing communication and supporting outreach efforts effectively.
  • Users value the time-saving capabilities of Mongoose AI Engagement Platform, making communication with students significantly more efficient.
Cons
  • Users often face integration issues with the Mongoose AI Engagement Platform, hindering seamless use with existing systems.
  • Users struggle with poor integration in Mongoose AI, making tasks like uploading profiles cumbersome and inefficient.
  • Users face API integration issues with Mongoose AI, complicating the creation of student profiles and workflow efficiency.
  • Users are frustrated by communication issues, such as calls not distinguishing between personal and Mongoose numbers.
  • Users experience connection issues that complicate call handling and notifications, affecting overall usability of Mongoose AI.

What Are Recent G2 Reviews of Mongoose AI Engagement Platform?

Talkative

Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive.

Average Rating: 5.0/5.0

Total Reviews: 26

How Do G2 Users Rate Talkative?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Talkative?

Who Uses This Product?

  • Company Size: 50% Medium, 27% Small

What Do G2 Reviewers Say About Talkative?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support, highlighting responsiveness and dedication to ensuring successful implementation.
  • Users find Talkative to be super responsive and helpful, making the setup process seamless and efficient.
  • Users appreciate the easy setup of Talkative, noting its clear guidance and fast integration process.
  • Users find Talkative's AI efficiency highly beneficial, praising its quick setup and responsive support for chatbots.
  • Users find Talkative's responsive AI setup extremely helpful for getting started with their chatbot efficiently.
Cons
  • Users find the initial setup complex, yet Jasmine's portal simplifies the process into manageable modules.
  • Users find the difficult setup daunting, though a logical, modular breakdown helps ease the initial process.

What Are Recent G2 Reviews of Talkative?

What Are G2 Users Discussing About Talkative?

Richpanel

Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security

Average Rating: 4.7/5.0

Total Reviews: 92

How Do G2 Users Rate Richpanel?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Richpanel?

  • Seller: Richpanel
  • Year Founded: 2019
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 82% Small, 17% Medium

What Do G2 Reviewers Say About Richpanel?

AI-generated summary from verified user reviews

Pros
  • Users commend Richpanel's efficient customer support, praising its automation, intuitive design, and responsive team assistance.
  • Users commend the ease of use of Richpanel, highlighting its intuitive setup and efficient automation features.
  • Users value the efficiency through automation and AI provided by Richpanel, enhancing team organization and analytics.
  • Users value the quick response from Richpanel's support team, enhancing overall efficiency and customer experience.
  • Users love the efficiency through automation of Richpanel, significantly improving organization and response times across channels.
Cons
  • Users face integration issues with Richpanel, citing slow implementation and lack of desired third-party connections.
  • Users find Richpanel's chat limitations lead to disorganization and inefficiencies in managing multiple conversations effectively.
  • Users experience a lack of features in Richpanel, especially around documentation and API integrations.
  • Users find Richpanel not user-friendly, struggling with organization, automation setup, and complicated reporting features.
  • Users find the setup difficulties frustrating, as documentation is lacking and features are complicated to navigate.

What Are Recent G2 Reviews of Richpanel?

What Are G2 Users Discussing About Richpanel?

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ThriveDesk

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Average Rating: 4.9/5.0

Total Reviews: 106

How Do G2 Users Rate ThriveDesk?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.8/10 (Category avg: 8.1/10)

Who Is the Company Behind ThriveDesk?

Who Uses This Product?

  • Who Uses This: CEO , Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 70% Small, 40% Medium

What Do G2 Reviewers Say About ThriveDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the multi-channel support and intuitive design of ThriveDesk, enhancing efficiency and organization during busy times.
  • Users praise the responsive and helpful customer support from ThriveDesk, enhancing their overall experience significantly.
  • Users value the ease of use in ThriveDesk, enjoying its intuitive interface and quick setup for efficient support.
  • Users appreciate the intuitive and clean user interface of ThriveDesk, making ticket management and setup effortless.
  • Users value the intuitive design of ThriveDesk, making it easy and efficient for managing customer support.
Cons
  • Users feel limited by the lack of customization in ThriveDesk, wishing for more options to personalize features.
  • Users desire more customization options for dashboards, hoping for greater flexibility in tailoring features to workflows.
  • Users feel that ThriveDesk's reporting lacks depth, wishing for more customization and advanced analytics options for better insights.
  • Users note the limited third-party integrations of ThriveDesk, which could impact their overall experience.
  • Users note a lack of integrations, wishing for more customization options to enhance their workflows and dashboards.

What Are Recent G2 Reviews of ThriveDesk?

What Are G2 Users Discussing About ThriveDesk?

Zaapi

The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience.

Average Rating: 4.7/5.0

Total Reviews: 38

How Do G2 Users Rate Zaapi?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Zaapi?

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 66% Small, 22% Medium

What Do G2 Reviewers Say About Zaapi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Zaapi's user-friendly interface that simplifies managing multiple accounts and enhances team efficiency.
  • Users value the ease of setup and user-friendly design of Zaapi, enhancing daily customer support efficiency.
  • Users highlight Zaapi's efficiency in managing multiple chats and optimizing team performance effortlessly.
  • Users value Zaapi for its seamless integrations, enabling effective management of multiple chat channels without tool-switching.
  • Users value the time-saving capabilities of Zaapi, streamlining account management and enhancing team efficiency effortlessly.
Cons
  • Users note the need for required improvements in reporting options and system performance for better functionality.
  • Users note significant usage limitations with Zaapi, particularly in reporting features and delayed support affecting workflow.
  • Users find the pricing to be high and not justifiable given the current capabilities of Zaapi.
  • Users find the limited features of Zaapi insufficient for advanced workflows and comprehensive reporting needs.
  • Users find the missing features in Zaapi frustrating, as essential functionalities are not yet fully developed or optimized.

What Are Recent G2 Reviews of Zaapi?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 441

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How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®
  • Phone: 888-409-2298

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be very easy to use, appreciating its helpful features and integration capabilities.
  • Users value the easy communication capabilities of Salesmsg, enhancing customer connections through timely, targeted messaging.
  • Users find the easy integration of Salesmsg with various features enhances their overall experience and efficiency.
  • Users value the easy-to-use integrations of Salesmsg, enhancing communication with features like texting and video integration.
  • Users value the accessible and efficient customer support provided by Salesmsg, enhancing communication and resolving issues quickly.
Cons
  • Users note the missing features like dark mode, which detracts from overall comfort during prolonged usage.
  • Users experience messaging issues with slow support responses and the need for manual message closure after sending.
  • Users experience sending issues with unclear videos, slow attachments, and limited ease of use for features.
  • Users experience SMS delivery issues that can create frustration and hinder communication effectiveness.
  • Users experience slow loading times that disrupt their workflow, particularly when accessing the full contact database.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

Glassix

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Average Rating: 4.8/5.0

Total Reviews: 196

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Glassix offers a seamless blend of Conversational AI, advanced AI chatbot tools powered by GPT-4, and a AI-driven unified inbox, ensuring instant, exceptional support and a boost in sales through superior customer engagement.

Price: ~~$65 per user/month (Growth)~~ → $45.50 per user/month (Growth)

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How Do G2 Users Rate Glassix?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lead Development: 9.6/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Glassix?

  • Seller: Glassix
  • Year Founded: 2015
  • HQ Location: Tel Aviv, Israel
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Real Estate
  • Company Size: 68% Small, 30% Medium

What Do G2 Reviewers Say About Glassix?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of understanding of Glassix, finding it simple and uncomplicated with data presentation.
  • Users appreciate the ease of use of Glassix, finding it simple and easy to understand without data complications.
  • Users value the intuitive design of Glassix, appreciating its simplicity and clarity in data presentation.
  • Users appreciate the simplicity and ease of understanding of Glassix, avoiding complications with data management.
  • Users appreciate the simple use of Glassix, finding it easy to understand without unnecessary complexity.
Cons
  • Users feel the lack of integrations in Glassix limits its effectiveness as a standalone program.
  • Users feel the limited features of Glassix prevent it from being a complete program for their needs.
  • Users feel that Glassix lacks complete functionality, limiting its effectiveness as a standalone program.

What Are Recent G2 Reviews of Glassix?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,881

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 6.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.3/10 (Category avg: 8.1/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users find CallRail's ease of use ideal for businesses of any size, ensuring effective tracking and reporting.
  • Users appreciate the robust tracking and attribution features of CallRail, enhancing visibility into lead generation efforts.
  • Users value the effective call tracking of CallRail, enhancing their ability to attribute leads and optimize campaigns.
  • Users value the ease of use and comprehensive tracking of CallRail, ensuring effective monitoring and ROI clarity.
  • Users value the attribution accuracy of CallRail, gaining insights that drive effective marketing and lead generation.
Cons
  • Users find the lack of integrated AI voice agents and basic mobile app functionalities frustrating for their workflow.
  • Users note integration issues, wishing for better functionality and automated follow-ups within the CallRail system.
  • Users find the learning curve for CallRail's advanced features to be somewhat challenging and complex.
  • Users report call issues with AI Voice Assist, noting repeated questions and a need for improved customer service responsiveness.
  • Users often face number issues with CallRail, including limited call pools and costs for additional numbers.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

ChatSupport

Provide world-class support to your customers and convert more leads. Customizable widgets, unlimited staff members, 24/7 support, and more! Try for Free!

Average Rating: 4.5/5.0

Total Reviews: 28

How Do G2 Users Rate ChatSupport?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.7/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind ChatSupport?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Small, 36% Medium

What Are Recent G2 Reviews of ChatSupport?

3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

Average Rating: 4.4/5.0

Total Reviews: 452

How Do G2 Users Rate 3CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.7/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.7/10 (Category avg: 8.1/10)

Who Is the Company Behind 3CX?

  • Seller: 3CX
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Nicosia
  • LinkedIn® Page: www.linkedin.com
    184 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, President
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About 3CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of 3CX, appreciating its user-friendly interface and straightforward setup process.
  • Users appreciate the reliability of 3CX, finding it practical and efficient for daily office use.
  • Users appreciate the flexibility of 3CX, benefiting from its customizable features and affordable, user-friendly setup.
  • Users rave about the affordable pricing and user-friendly features of 3CX, enhancing connectivity and customization.
  • Users love the easy setup of 3CX, enabling quick and seamless implementation for enhanced accessibility.
Cons
  • Users find ongoing administration complex, which complicates the initially easy setup and affects overall functionality.
  • Users face difficult configuration challenges with 3CX, often needing outside help for intuitive setup and troubleshooting.
  • Users find the learning curve for non-technical administrators steep, requiring support for configuration and troubleshooting.
  • Users are frustrated with limited features and lack of advanced customizations, impacting their overall experience with 3CX.
  • Users find 3CX expensive, especially with premium features and recurring costs impacting overall value.

What Are Recent G2 Reviews of 3CX?

What Are G2 Users Discussing About 3CX?

Verloop.io

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Average Rating: 4.7/5.0

Total Reviews: 226

How Do G2 Users Rate Verloop.io?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Verloop.io?

  • Seller: Verloop
  • Year Founded: 2016
  • HQ Location: Bangalore
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Customer Happiness Champion
  • Top Industries: Retail, Financial Services
  • Company Size: 49% Medium, 32% Small

What Do G2 Reviewers Say About Verloop.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Verloop.io, finding it intuitive and simple for report extraction.
  • Users praise the excellent customer support offered by Verloop.io, enhancing their experience with professional assistance.
  • Users find Verloop.io incredibly helpful due to its user-friendly interface and efficient customer engagement capabilities.
  • Users value the extensive automation capabilities of Verloop.io, enhancing efficiency through automated reporting features.
  • Users appreciate the user-friendly chat features of Verloop.io, enabling effective communication with multiple customers simultaneously.
Cons
  • Users often face bug issues, experiencing lag and connectivity problems, especially on weak Wi-Fi networks.
  • Users experience slow performance with frequent lags and bugs during chat interactions, leading to delayed responses.
  • Users report experiencing bugs and connectivity issues on weak Wi-Fi, causing frequent lag and disruptions.
  • Users experience call quality issues with Verloop.io, including frequent reconnections and noticeable lag on weak Wi-Fi.
  • Users experience delays in response due to occasional lags while managing chats on Verloop.io.

What Are Recent G2 Reviews of Verloop.io?

What Are G2 Users Discussing About Verloop.io?

Enchant

Enchant is a helpdesk and knowledge base software solution.

Average Rating: 4.8/5.0

Total Reviews: 64

How Do G2 Users Rate Enchant?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Enchant?

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Retail, Computer Software
  • Company Size: 83% Small, 12% Medium

What Are Recent G2 Reviews of Enchant?

What Are G2 Users Discussing About Enchant?

TeamSupport

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Average Rating: 4.4/5.0

Total Reviews: 878

How Do G2 Users Rate TeamSupport?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind TeamSupport?

  • Seller: TeamSupport
  • Year Founded: 2008
  • HQ Location: Dallas, TX
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +1 (800) 596-2820

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 39% Small

What Do G2 Reviewers Say About TeamSupport?

AI-generated summary from verified user reviews

Pros
  • Users find the centralized customer data and communication features of TeamSupport invaluable for improving support efficiency.
  • Users find TeamSupport easy to use, appreciating its simple setup and efficient communication features.
  • Users value the helpful support features of TeamSupport that enhance issue resolution and improve customer understanding.
  • Users value the excellent customer support that enhances teamwork and improves understanding of customer needs.
  • Users appreciate the simple setup and efficient communication features of TeamSupport, enhancing B2B interactions and support management.
Cons
  • Users face a steep learning curve with TeamSupport, requiring time to understand its full capabilities.
  • Users find the slow loading and lengthy email threads inconvenient, making it hard to track communication efficiently.
  • Users experience slow performance with TeamSupport, facing lag and inconvenience in navigating lengthy email threads.
  • Users experience inadequate search functionality, finding it limited and hope for more intelligent capabilities in the future.
  • Users note the need for improved integration options with TeamSupport, as current capabilities are limited and could enhance usability.

What Are Recent G2 Reviews of TeamSupport?

What Are G2 Users Discussing About TeamSupport?

HighLevel

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Average Rating: 4.6/5.0

Total Reviews: 647

How Do G2 Users Rate HighLevel?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lead Development: 7.6/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.2/10 (Category avg: 8.1/10)

Who Is the Company Behind HighLevel?

  • Seller: HighLevel
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Dallas, Texas
  • LinkedIn® Page: www.linkedin.com
    2,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 65% Small, 3% Medium

What Do G2 Reviewers Say About HighLevel?

AI-generated summary from verified user reviews

Pros
  • Users value the all-in-one platform of HighLevel, which effectively integrates various marketing tools for efficiency.
  • Users appreciate the excellent customer support and effective onboarding that enhance their digital marketing experience with HighLevel.
  • Users love the exceptional customer support from HighLevel, appreciating their quick response times and helpful onboarding process.
  • Users value the all-in-one digital marketing solution of HighLevel, aiding in campaign management and client communication.
  • Users value the automation capabilities of HighLevel, enhancing efficiency and streamlining their marketing workflows effortlessly.
Cons
  • Users find the learning curve steep, making it overwhelming to grasp the full capabilities of HighLevel.
  • Users find missing features in HighLevel, particularly in email marketing and dashboard functionality, affecting overall usability.
  • Users find the steep learning curve of HighLevel overwhelming, making initial setup and understanding challenging.
  • Users find HighLevel not intuitive, requiring significant time and effort to navigate its complex features effectively.
  • Users often experience poor customer support that complicates setup and hinders their ability to utilize the platform effectively.

What Are Recent G2 Reviews of HighLevel?

What Are G2 Users Discussing About HighLevel?

Tiledesk

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy.

Average Rating: 4.8/5.0

Total Reviews: 23

How Do G2 Users Rate Tiledesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Tiledesk?

Who Uses This Product?

  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About Tiledesk?

AI-generated summary from verified user reviews

Pros
  • Users commend Tiledesk for its exceptional customer support, enhancing engagement and efficiency with intuitive AI chatbot capabilities.
  • Users value the efficiency and ease of use of Tiledesk, enabling smooth AI integration and customer support enhancements.
  • Users value the ease of use of Tiledesk, enabling seamless integration and intuitive customization of AI agents.
  • Users benefit from Tiledesk's automation capabilities, enhancing customer service with efficient, personalized responses and seamless integration.
  • Users appreciate the ease of use of Tiledesk, enjoying an intuitive interface and straightforward chatbot creation.
Cons
  • Users face usability issues with Tiledesk, especially regarding the cumbersome process of adding URLs individually.
  • Users feel the need for more app integration options, highlighting a lack of support for various platforms and ticketing systems.
  • Users feel the product's lack of integrations limits connectivity with other essential apps, affecting usability.
  • Users find Tiledesk requires more app integrations, such as Line and enhanced ticketing capabilities for better functionality.
  • Users find the lack of bulk URL upload features in Tiledesk to be a significant limitation in their workflow.

What Are Recent G2 Reviews of Tiledesk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026