G2

Bob P.

Digital & CX Manager (Sport)

Enterprise (> 1000 emp.)

10/6/2026

"Quick to Configure, Easy to Integrate, and a Big Boost in Answer Rates"

5/5

What do you like best about Talkative?

It was quick to configure and support was always on hand. Pricing was very competitive vs other solutions we looked at. The dashboard is quick and easy to interpret and uses AI itself to support improvements for customers. It was easy to integrate with our website and we've found other applications for it now we know how well it performs (we jumped from an 80% answer rate to 96% within a week of moving from our previous solution). Review collected by and hosted on G2.com.

What do you dislike about Talkative?

I'm being 100% honest when I say we've yet to find a downside, except that you should expect it to change the way you and your team work (in a good way) as you begin obsessing daily over how to eke out the last few percent of possible answers and improve your knowledge base sources for users - which of course you should be doing anyway Review collected by and hosted on G2.com.

What problems is Talkative solving and how is that benefiting you?

We found colleagues and customers kept asking about the same things and the person or team who knew the answer kept having to provide the answer. The email enquiries were often duplicates. Since we implemented talkative, our customers are getting quick answers to questions during and outside normal business hours. Staff are using it to improve answers they're providing to colleagues and customers in writing too. Its saving many hours a week and users are rating the responses very highly but its hard to put a number on it. Suffice to say we would NOT want to be without it Review collected by and hosted on G2.com.