Enchant has helped revolutionise the way that The Skills Network worked with regards to communicating with customers. The low cost for such a powerful, easy to use tool was extremely useful.

The ability to also use WhatsApp within Enchant also allowed the business to allow more avenues for customers to contact the business, and allowed them to condense previously chaotic mailboxes into one single location.

Finally the support team have been extremely helpful and responsive when it comes to any question, with guides that are easy to follow but also answering any questions very quickly. Review collected by and hosted on G2.com.

Sometimes it would be helpful to allow different levels of licence across different users. For example allow a subset of users have security enhanced, or allow only a single inbox to have the enhanced security, instead of being provided to all accounts. Review collected by and hosted on G2.com.