JC

James C.

Senior Modern Workplace Engineer

Mid-Market (51-1000 emp.)

4/30/2026

"Powerful, Low-Cost Customer Communication Tool with Responsive Support"

4.5/5

What do you like best about Enchant?

Enchant has helped revolutionise the way that The Skills Network worked with regards to communicating with customers. The low cost for such a powerful, easy to use tool was extremely useful.

The ability to also use WhatsApp within Enchant also allowed the business to allow more avenues for customers to contact the business, and allowed them to condense previously chaotic mailboxes into one single location.

Finally the support team have been extremely helpful and responsive when it comes to any question, with guides that are easy to follow but also answering any questions very quickly. Review collected by and hosted on G2.com.

What do you dislike about Enchant?

Sometimes it would be helpful to allow different levels of licence across different users. For example allow a subset of users have security enhanced, or allow only a single inbox to have the enhanced security, instead of being provided to all accounts. Review collected by and hosted on G2.com.

What problems is Enchant solving and how is that benefiting you?

It allowed multiple methods of contact to all live in one location, and the ability to assign tickets to individuals and have powerful reporting tools is very beneficial for managers to see what their staff are doing. Review collected by and hosted on G2.com.

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See what 64 reviewers think of Enchant

4.8 out of 5 · Verified reviews from real users

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