G2

Rony C.

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/7/2023

"Great tool for online conversation with the client through the website"

5/5

What do you like best about ChatSupport?

The ease of using the tool and how they helped me step-by-step in installing it on my site, one of the points I would like to make is also the preview menu they provide of how the Widget would look and the entire Chat support configuration on my site, I found it very interesting and managed to configure everything without problems. Review collected by and hosted on G2.com.

What do you dislike about ChatSupport?

Until now, what I like the least is the Chatsupport they use on their site, it keeps sending messages to me all the time and notifications keep popping up in my browser tab. Other than that, the integration/tool itself is very good. Review collected by and hosted on G2.com.

What problems is ChatSupport solving and how is that benefiting you?

When a Lead enters my site and remains for a few moments without clicking on any tab, the Chatsupport itself initiates a conversation on its own, which allows us to convey more credibility to the Lead and consequently even one of our agents can close a sale immediately directly through the chat. I am managing to close more sales, the clients see that we care more about them. Review collected by and hosted on G2.com.