![Reem O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reem O.")
RO

Reem O.

English Consultant/Head of English Department

Mid-Market (51-1000 emp.)

3/24/2024

"Restructuring School Communication"

5/5

What do you like best about Glassix?

One of the most user-friendly and attractive platforms I have used so far ! Not just that, but Glassix has revolutionized our school’s communication. It offers a unified and integrated experience in communication among stakeholders. Before , our customer service team was overwhelmed with inquiries. After integrating Glassix, we’ve seen a dramatic shift; the AI chatbots handle routine questions instantly, but complex queries are sorted into the shared inbox. This has resulted in an increased customer satisfaction. We now can focus on tasks that require human touch, and allowing us to focus more on educational quality. Its automation features guarantee that all questions be answered in a very friendly-like attitude. (Some students can't believe it’s a bot !) The built-in design and integrated multi-platform have made it pretty essential in our daily operations. It is also paramount to mention its AI analysis that help our marketing team to read through customer's needs and, as a result , improve lead engagement and modify market strategies. All these features is a result of the team implementation and understanding Glassix, thanks to their customer support we are using it not just frequently but on daily basis. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

What problems is Glassix solving and how is that benefiting you?

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

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Response from Ran Yosef of Glassix

[Editedit](https://www.g2.com/survey_responses/glassix-review-9468016/official_response/edit)

This: "One of the most user-friendly and attractive platforms I have used so far" - We can't thank you enough for taking the time to write this glowing review! We're thrilled to hear about the difference Glassix is making for you and your team, and your students!

Keep doing what you're doing, it seems like you're definitely on the right track!

Team Glassix 🧡🌟

Rating Updated (4/1/2024)
Current UserValidated ReviewerSource: Organic

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4.8 out of 5 · Verified reviews from real users

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