I really enjoy how easy it is to work with separate inboxes, while still being able to make changes across all of them when needed, which helps cut down on time. It’s also great that we can assign specific emails to specific users, so customers get faster response times. Anytime we’ve had an issue or needed help, support has been very quick, and the problems get resolved.

The pricing for this product is far better than other products we’ve used in the past. We are a small business with a limited budget, but this helps us work like a much larger business with great products.

Although I’m not using the AI function as much as I probably should, when I do use it, it has helped improve positive customer feedback. If I am not being delicate enough with a customer, I can make it a much nicer response.

Most days we have 2–4 people working our phones and emails, and when the inbox is loaded with inquiries, we can clearly see who is handling each email or call. That saves us time and money because we can just move on to the next email or phone call without worrying about double messaging.

The speed of both emails and voicemails is impressive. If I’m on the phone and another call comes through, boom—there’s a new voicemail right in the inbox. Review collected by and hosted on G2.com.

The only things that come to mind are the ability to have canned emails automatically fill in the subject line, and some sort of spell check would be nice as well. Other than those small features, I’m very happy with everything else. Review collected by and hosted on G2.com.