G2

Verified User in Internet

Small-Business (50 or fewer emp.)

6/4/2024

"We get more done with Glassix AI"

5/5

What do you like best about Glassix?

Ever since we started to use Glassix we see a constant rise in our main business KPIs and goals. Things like first response time, customer satisfaction score, and agent productivity are always going up. The unified inbox and the AI features are a complete standout for our team, including the AI chatbot that works and integrated on multiple channels where we're able to serve our clients and users. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

Nothing. I absolutely think it is one of the best software I used for ticketing and customer support. Speaking of which it is also helping us with Marketing and Sales efforts. Review collected by and hosted on G2.com.

What problems is Glassix solving and how is that benefiting you?

There are numerous ways Glassix help us, here are the main ones:

1. Unify all of our channels into one inbox, making sure that all customer comms are in one place

2. Automating more than 50% of our comms with customers using the AI chatbot via multiple channels

3. It keeps our biz available at all times 24/7 round the clock

4. It helps our users and prospects to get answers to most common questions in a very convenient and automated way Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

edit

LOVE your 4 points on "What problems is Glassix solving and how is that benefiting you?" -Thank you so much for the detailed review, we highly appreciate it!

Team Glassix 🔥🧡