G2

Steve S.

Chief Executive Officer

Computer Software

Mid-Market (51-1000 emp.)

8/28/2026

"ThriveDesk Keeps Support Conversations Organized and Consistent"

4.5/5

What do you like best about ThriveDesk?

What I like best about ThriveDesk is how easy it is to keep support conversations organized in one place. The shared inbox gives our team a clear view of incoming requests, while assignments, tags, and private notes make it easier to coordinate on traveler and client issues. It reduces the chance of requests getting overlooked and makes follow-up much more consistent. Review collected by and hosted on G2.com.

What do you dislike about ThriveDesk?

The main area I’d like to see improved is the depth of customization and integrations. ThriveDesk covers the core support workflow well, but for a travel platform with more specialized processes, having more industry-specific integrations and additional flexibility in dashboards and reporting would make it even more useful. Review collected by and hosted on G2.com.

What problems is ThriveDesk solving and how is that benefiting you?

ThriveDesk is helping us solve the challenge of keeping customer and traveler support requests organized across different conversations. Having everything in one shared inbox makes it easier to assign requests, prioritize urgent issues, and keep track of the full conversation history. This has made follow-ups more consistent and helped our team respond to requests without losing track of important details. Review collected by and hosted on G2.com.