G2

Sarosh W.

Founder

Computer Software

Mid-Market (51-1000 emp.)

8/29/2026

"A Simple Way to Keep Customer Support Organized"

5/5

What do you like best about ThriveDesk?

The best about ThriveDesk is how it brings customer conversations into one organized workspace. The shared inbox and ticket management features make it easier to keep track of requests, assign them to the right team members, and avoid losing important follow-ups. I also find the workflow automation and internal collaboration tools useful for handling different types of inquiries more efficiently. Overall, it provides a straightforward way to manage support communication and maintain better visibility across customer requests. Review collected by and hosted on G2.com.

What do you dislike about ThriveDesk?

I would like to see improved is greater flexibility in customizing workflows and reporting for more complex support operations. Some advanced configurations can take time to set up, and having more options for tailoring dashboards and automation rules would make the platform even more useful. That said, the core features are straightforward and work well for managing day-to-day customer support requests. Review collected by and hosted on G2.com.

What problems is ThriveDesk solving and how is that benefiting you?

ThriveDesk helps solve the challenge of managing customer and partner inquiries across different communication channels. Instead of handling requests separately, we can organize conversations in one place, assign tickets to the appropriate team members, and track issues through resolution. This improves visibility, reduces the risk of missed follow-ups, and helps the team respond more consistently. For a business managing travel-related platform and service inquiries, having a structured support workflow also makes collaboration easier when requests need input from different teams. Review collected by and hosted on G2.com.