--- title: Tiledesk Reviews meta\_title: 'Tiledesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Tiledesk works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Tiledesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tiledesk but has limited features. Are you part of the Tiledesk team? [Upgrade your plan](https://my.g2.com/tiledesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy. * * * Seller [Tiledesk S.r.l.](https://www.g2.com/sellers/tiledesk-s-r-l) Discussions [Tiledesk Community](https://www.g2.com/products/tiledesk/discuss) Languages Supported German, English, French, Croatian, Italian, Portuguese, Russian, Spanish, Serbian, Turkish Overview by Michele Pomposo Show More ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/tiledesk/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) BW Ben Warke W. 1/21/2026 "Intuitive Chatbot with Multilingual Capability" 5/5 What do you like best about Tiledesk? I like Tiledesk's easy-to-use bot flow system. It's like a drag and drop rather than code, which is useful for someone visual like me. It makes it super easy for us to update things and change them whenever we need to. The system also supports multilingual capabilities, which has increased our reach. The initial setup of Tiledesk was easy too. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? It could do with integration with more apps. I believe it has WhatsApp support but we could do with Line and other social media and VOIP apps as well as a more advanced ticketing system too. Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? Tiledesk's bot flow system simplifies using AI for first-level responses, reducing customer contact efficiently. Its multi-lingual support expanded our reach. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Azra H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Azra H.") AH Azra H. Building Something New Mid-Market (51-1000 emp.) 12/4/2024 "Easy to implement and reliable AI chatbot" 5/5 What do you like best about Tiledesk? It is very easy to create chatbot flows, using an internal knowledge base (easily uploaded and updated), and connections with any other SaaS tool you may be using (CRM, mailing, etc.). It is amazing that it can be connected to databases as well, and query the data client is asking for in real time, respecting all security rules you put in place. Tiledesk team is super responsive, both for small inquiries and bug fixes, as well as feature requests - quite often we talked about small needs, and in the next release found the features ready to be used! Review collected by and hosted on G2.com. What do you dislike about Tiledesk? Nothing really, all issues reported to the Tiledesk team were swiftly resolved Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? Resolving repetitive customer inquiries that are quite costly in terms of Customer Support teams' time, in a very "human" way for the customer, that doesn't feel stuck in the usual chatbot decision tree. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Yahya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yahya N.") YN Yahya N. COO Information Technology and Services Mid-Market (51-1000 emp.) 1/2/2025 "Tiledesk is amazing AI agent" 5/5 What do you like best about Tiledesk? As someone who has had the opportunity to use both the open-source and SaaS versions of Tiledesk, I loved the fact the both provides excellent features and can really take your operations or customer service to next level, in my case I was able to shrink the team by 50% because of the solution the provided. Plus, The founders are amazing and they are super smart which puts Tiledesk in a promising future. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? Nothing major, there open-source is.a bit hustle to maintain and has a gap compared to the SaaS, which is understood as the focus is on the SaaS version Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? - Multichannel communication management - I integrated Tiledesk with Web and whatsapp and was omni channel experience - Automation of Tasks - Realtime Analytics and Insights - Cost Efficiency - Especially in terms of man power - Integration Capability with 3rd party systems, very effcient in doing that Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Henrique F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henrique F.") HF Henrique F. Product Manager Small-Business (50 or fewer emp.) 11/19/2024 "Great tool for support bots" 5/5 What do you like best about Tiledesk? The modularity of the platform. We are able to combine the many tools from AI to web requests to build a tailored solution for our support platform. It's very intuitive. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? No downside. There are frequent updates to the platform for developers and support agents which we leverage in our favour. Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? Tiledesk is helping us automate customer support. With the artificial intelligence features we are able to feed information about our internal policies and have the autonomous agent solve tickets without human intervention. Further, the support platform holds all the information in an intuitive manner, should an agent have to step in for a specific issue. Review collected by and hosted on G2.com. Show More 11/25/2024 Current UserValidated ReviewerSource: Organic ![Davide C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Davide C.") DC Davide C. CEO Mid-Market (51-1000 emp.) 11/13/2024 "Best Ai Chatbot used so far" 5/5 What do you like best about Tiledesk? Low code approach, no IT issue, nice UX and easy implementation on website. Customer support is perfect and always available. We are implementing Tiledesk in all our SaaS project. The chatgpt integration is awesome and the AI works perfectly Review collected by and hosted on G2.com. What do you dislike about Tiledesk? Nothing, i like all about Tiledesk and everything is perfect Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? Tiledesk helps the growth of your business with the interaction of the customer on our solution. The easy way on how we can manage all the request from a live operator or a AI suppor have increased our revenue and also the customer during the upload of the documentation requested on our platform can benefit from an agent support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Irsyad Nurwidianto B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irsyad Nurwidianto B.") IB Irsyad Nurwidianto B. Director of People Department Mid-Market (51-1000 emp.) 1/2/2025 "Tiledesk’s Capabilities: Simply Amazing, Powerful, and Highly Customizable" 5/5 What do you like best about Tiledesk? It’s ease of use. There's no need to worry about steep learning curves. Tiledesk provides an intuitive dashboard with a straightforward approach to creating AI agents, as well as managing human agents for non-AI tasks. It’s a game changer for improving customer experience by leveraging AI chatbots for customer support, enhancing both engagement and efficiency. I’ve built a complex chatbot, and it was easy to learn and customize based on our specific needs. I also like its integration capabilities for your company or organization's needs. It can be easily customized and integrated. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? No major issues. Everything has been developed well. Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? Helps automation on customer support and customer experience, which can boost up efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MF Matteo F. Digital consultant Small-Business (50 or fewer emp.) 12/13/2024 "Revolutionizing Customer Support with Tiledesk" 5/5 What do you like best about Tiledesk? Thanks to Tiledesk, we introduced new services like automated customer service integrated with knowledge bases that provide accurate and personalized responses to all user inquiries. We effectively catered to a segment of our customer base seeking automation solutions for monotonous and repetitive tasks using Tiledesk’s services. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? No negative aspects. We had dedicated support to clear all the doubts of the first installation. Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? tiledesk expedited and exemplified customer service of agency client websites Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gourav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gourav K.") GK Gourav K. Small-Business (50 or fewer emp.) 3/13/2024 "An intelligent chatbot with the ability of ChatGPT integration" 5/5 What do you like best about Tiledesk? With Tiledesk, we created AI agents and automated our customer support. Tiledesk bots are easily trained with our website content in minutes, and they can provide accurate and human-like answers to our customer inquiries. This is a very helpful feature which saves on costs for our customer support. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? To train our bot, we need to add URLs one by one. It would be great to add a feature to add URLs in bulk or with a sitemap. Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? Every day, we are faced with a lot of requests from our customers. Answering all these questions is expensive for us. We needed to hire new employees to provide better customer support. Instead, we decided to implement customer service automation to resolve customer inquiries on a larger scale. With Tiledesk, we could resolve customer inquiries much faster, and our human agents are dealing just with complex issues. Tiledesk helped us save costs for our customer support and made our customers happier than before by providing instant support. Review collected by and hosted on G2.com. Show More 3/20/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/4/2024 "Great AI bot from our knowledgebase" 5/5 What do you like best about Tiledesk? Accurate AI agent that is integrated directly with our knowledgebase. Tiledesk saves us time on customer support rapidly. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? Quite happy with the tool so far. Haven't find any issues yet. Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? reducing time spent on the customer support with AI agent Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Achal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Achal G.") AG Achal G. Small-Business (50 or fewer emp.) 2/18/2024 "Revolutionizing Customer Service with Chatbots" 5/5 What do you like best about Tiledesk? What blows me away about Tiledesk is how easy it is to set up and use. I didn't need any coding experience to get started. The drag-and-drop interface is a breeze, and integrating it with ChatGPT was a game changer. The way the bots handle conversations is so natural, it's almost like chatting with a real person. It's been a huge help for our customer service and marketing efforts. Review collected by and hosted on G2.com. What do you dislike about Tiledesk? Honestly, Tiledesk has ticked all the boxes for me so far. I haven't found anything to complain about yet. It's been a smooth ride, and everything I needed was right there. Review collected by and hosted on G2.com. What problems is Tiledesk solving and how is that benefiting you? Tiledesk has taken a huge load off our customer service team. We've automated most of our customer inquiries, which means our team can focus on more complex tasks. The bots are super smart—they can sift through our website and knowledge base to find the right answers, making our customer interactions more efficient and personable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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