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Best Help Desk Software - Page 10

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

What is Help Desk Software?

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service

Common Use Cases for Help Desk Software

Help desk software is commonly used to:

  • Manage incoming customer inquiries across email, phone, social media, and portals
  • Track ticket status and prioritize issues for support teams
  • Provide customers with self-service options through knowledge bases or portals
  • Monitor agent performance and customer service metrics
  • Centralize multi-channel communication for faster resolution

How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

Insights from G2 Reviews on Help Desk Software

According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More
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Featured Help Desk Software At A Glance

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
487 Listings in Help Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SmarterTrack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customer Support
    1
    Easy Access
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Cons
    Time Delays
    2
    Integration Issues
    1
    Messaging Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SmarterTrack features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    Phoenix, Arizona
    Twitter
    @SmarterMail
    89 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 40% Small-Business
SmarterTrack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customer Support
1
Easy Access
1
Easy Implementation
1
Easy Integrations
1
Cons
Time Delays
2
Integration Issues
1
Messaging Issues
1
Missing Features
1
SmarterTrack features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.0
8.1
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
2003
HQ Location
Phoenix, Arizona
Twitter
@SmarterMail
89 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Track-It! features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BMC Helix
    Year Founded
    2025
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1,083 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
8.0
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
BMC Helix
Year Founded
2025
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1,083 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Insightly Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Features
    1
    Cons
    Time Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Insightly Service features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Unbounce
    Year Founded
    2009
    HQ Location
    Vancouver
    Twitter
    @unbounce
    72,891 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly,

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 36% Small-Business
Insightly Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Features
1
Cons
Time Delays
1
Insightly Service features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Unbounce
Year Founded
2009
HQ Location
Vancouver
Twitter
@unbounce
72,891 Twitter followers
LinkedIn® Page
www.linkedin.com
136 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 41% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CRMdesk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ForeSoft
    Year Founded
    2016
    HQ Location
    Secunderabad, Telangana
    Twitter
    @Foresoft
    16 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 41% Enterprise
  • 39% Mid-Market
CRMdesk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
ForeSoft
Year Founded
2016
HQ Location
Secunderabad, Telangana
Twitter
@Foresoft
16 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the proce

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 42% Enterprise
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ManageEngine SupportCenter Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Workflow
    Average: 8.7
    7.5
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the proce

Users
No information available
Industries
No information available
Market Segment
  • 42% Enterprise
  • 42% Mid-Market
ManageEngine SupportCenter Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
7.7
Workflow
Average: 8.7
7.5
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,068 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a gr

    Users
    • Marketing Manager
    • Project Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 55% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Bitrix24 is a comprehensive business tool that integrates CRM, project management, HR solutions, and communication into a single platform for streamlined operations.
    • Reviewers frequently mention the wide variety of features, ease of use, and the ability to manage multiple tasks such as lead pipeline, deals, and projects within one software, as well as the convenience of having all necessary tools in one place, which enhances productivity and collaboration.
    • Users mentioned issues with the user interface being cluttered and overwhelming, particularly for new users, and performance lags when handling large datasets or switching between modules, as well as occasional problems with mobile app notifications and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Bitrix24 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Team Collaboration
    37
    Task Management
    32
    Project Management
    31
    Features
    30
    Cons
    Learning Curve
    19
    Missing Features
    17
    Limited Features
    14
    Lacking Features
    13
    Performance Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Bitrix24 features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.0
    7.9
    Workflow
    Average: 8.7
    7.6
    Customization
    Average: 8.4
    5.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Bitrix24
    Company Website
    Year Founded
    1998
    HQ Location
    Alexandria, Virginia
    LinkedIn® Page
    www.linkedin.com
    237 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a gr

Users
  • Marketing Manager
  • Project Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 55% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Bitrix24 is a comprehensive business tool that integrates CRM, project management, HR solutions, and communication into a single platform for streamlined operations.
  • Reviewers frequently mention the wide variety of features, ease of use, and the ability to manage multiple tasks such as lead pipeline, deals, and projects within one software, as well as the convenience of having all necessary tools in one place, which enhances productivity and collaboration.
  • Users mentioned issues with the user interface being cluttered and overwhelming, particularly for new users, and performance lags when handling large datasets or switching between modules, as well as occasional problems with mobile app notifications and slow customer support response times.
Bitrix24 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Team Collaboration
37
Task Management
32
Project Management
31
Features
30
Cons
Learning Curve
19
Missing Features
17
Limited Features
14
Lacking Features
13
Performance Issues
12
Bitrix24 features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.0
7.9
Workflow
Average: 8.7
7.6
Customization
Average: 8.4
5.8
Customer Portal
Average: 8.6
Seller Details
Seller
Bitrix24
Company Website
Year Founded
1998
HQ Location
Alexandria, Virginia
LinkedIn® Page
www.linkedin.com
237 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HelpDeskZ features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    Twitter
    @HelpDeskZ
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.

Users
No information available
Industries
No information available
Market Segment
  • 36% Mid-Market
  • 36% Small-Business
HelpDeskZ features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
HQ Location
N/A
Twitter
@HelpDeskZ
38 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 42% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Grasp features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Workflow
    Average: 8.7
    9.2
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Grasp
    Year Founded
    2012
    HQ Location
    Amsterdam, NL
    Twitter
    @Grasp_EN
    4,236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

Users
No information available
Industries
No information available
Market Segment
  • 42% Small-Business
  • 33% Enterprise
Grasp features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.1
Workflow
Average: 8.7
9.2
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Grasp
Year Founded
2012
HQ Location
Amsterdam, NL
Twitter
@Grasp_EN
4,236 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-e

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HelpSpace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    3
    Customer Support
    1
    Features
    1
    Knowledge Base
    1
    Cons
    Integration Issues
    2
    Expensive
    1
    Time Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HelpSpace features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HelpSpace
    Year Founded
    2020
    HQ Location
    Bad Vilbel, DE
    Twitter
    @helpspace
    727 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-e

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 33% Mid-Market
HelpSpace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
3
Customer Support
1
Features
1
Knowledge Base
1
Cons
Integration Issues
2
Expensive
1
Time Delays
1
HelpSpace features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
10.0
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
Seller Details
Seller
HelpSpace
Year Founded
2020
HQ Location
Bad Vilbel, DE
Twitter
@helpspace
727 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zammad features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    6.7
    Workflow
    Average: 8.7
    5.6
    Customization
    Average: 8.4
    7.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zammad
    Year Founded
    2015
    HQ Location
    Berlin, DE
    Twitter
    @zammadhq
    836 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 30% Mid-Market
Zammad features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
6.7
Workflow
Average: 8.7
5.6
Customization
Average: 8.4
7.0
Customer Portal
Average: 8.6
Seller Details
Seller
Zammad
Year Founded
2015
HQ Location
Berlin, DE
Twitter
@zammadhq
836 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • C-Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    7.9
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Mumbai,
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 31% Enterprise
C-Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
7.9
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
HQ Location
Mumbai,
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpmonks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    1
    Email Management
    1
    Email Tracking
    1
    Features
    1
    Cons
    Error Handling
    1
    Poor Notifications
    1
    Quality Issues
    1
    Slow Loading
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpmonks features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Helpmonks
    Year Founded
    2013
    HQ Location
    Syracuse, New York
    Twitter
    @helpmonks
    2,108 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
Helpmonks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
1
Email Management
1
Email Tracking
1
Features
1
Cons
Error Handling
1
Poor Notifications
1
Quality Issues
1
Slow Loading
1
Technical Issues
1
Helpmonks features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Helpmonks
Year Founded
2013
HQ Location
Syracuse, New York
Twitter
@helpmonks
2,108 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud swi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Infoset Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Integration Issues
    1
    Poor Customer Support
    1
    Poor Reporting
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infoset features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Infoset
    Year Founded
    2020
    HQ Location
    İstanbul, TR
    Twitter
    @infosetapp
    33 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud swi

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
Infoset Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Integration Issues
1
Poor Customer Support
1
Poor Reporting
1
Steep Learning Curve
1
Infoset features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Infoset
Year Founded
2020
HQ Location
İstanbul, TR
Twitter
@infosetapp
33 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk Software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Help Desk Premier Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Help Desk Premier features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Boston, MA
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk Software

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 36% Mid-Market
Help Desk Premier Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Missing Features
1
Help Desk Premier features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
HQ Location
Boston, MA
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (

    Users
    No information available
    Industries
    • Telecommunications
    • Hospital & Health Care
    Market Segment
    • 61% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • C2CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    5
    Ease of Use
    5
    Easy Customization
    5
    Customer Support
    4
    Customization
    4
    Cons
    Learning Curve
    3
    Feature Issues
    2
    Not Intuitive
    2
    Not User-Friendly
    2
    Poor Customer Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • C2CRM features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    7.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    HQ Location
    Coppell, TX
    Twitter
    @C2CRM
    705 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (

Users
No information available
Industries
  • Telecommunications
  • Hospital & Health Care
Market Segment
  • 61% Mid-Market
  • 28% Small-Business
C2CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
5
Ease of Use
5
Easy Customization
5
Customer Support
4
Customization
4
Cons
Learning Curve
3
Feature Issues
2
Not Intuitive
2
Not User-Friendly
2
Poor Customer Support
2
C2CRM features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
8.1
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
7.2
Customer Portal
Average: 8.6
Seller Details
Year Founded
1993
HQ Location
Coppell, TX
Twitter
@C2CRM
705 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®