Best Help Desk Software - Page 10
Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.
These products may contain additional customer self-service and social customer service integrations or live chat software modules.
To qualify for inclusion in the Help Desk category, a product must:
Featured Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- User Satisfaction
- Seller Details
What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as
- Information Technology and Services
- Telecommunications
- 41% Enterprise
- 39% Mid-Market
17 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.
- 60% Small-Business
- 30% Mid-Market
838 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-e
- 75% Small-Business
- 33% Mid-Market
730 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the proce
- 42% Mid-Market
- 42% Enterprise
7,873 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.
- 36% Mid-Market
- 36% Small-Business
38 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.
- 42% Small-Business
- 33% Enterprise
4,248 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta
- 73% Small-Business
- 27% Mid-Market
2,105 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud swi
- 43% Mid-Market
- 43% Small-Business
34 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Help Desk Software
- 55% Small-Business
- 36% Mid-Market
- Overview
- User Satisfaction
- Seller Details
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.
- 54% Small-Business
- 31% Enterprise
- Overview
- User Satisfaction
- Seller Details
Help Desk Software
- 36% Mid-Market
- 36% Small-Business
799 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business i
- Telecommunications
- Information Technology and Services
- 77% Small-Business
- 15% Mid-Market
433 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.
- Information Technology and Services
- 52% Small-Business
- 27% Enterprise
738 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog.
- 70% Mid-Market
- 20% Enterprise
1,391 Twitter followers
- Overview
- User Satisfaction
- Seller Details
500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an u
- 47% Mid-Market
- 40% Small-Business
35 Twitter followers
