Best Help Desk Software - Page 10

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

OTRS

OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management. Teams can automate repetitive tasks, standardize service processes, route and prioritize requests, and give users greater visibility into the status of their support needs. OTRS can be used across IT service management, service desk, customer support, and other enterprise service management use cases. Its configurable approach allows organizations to adapt workflows and processes to their specific requirements while maintaining the structure needed to deliver consistent, efficient service. With automation and AI-powered capabilities, OTRS helps service teams reduce manual work, improve response and resolution times, and deliver a better experience for both agents and users.

Average Rating: 4.4/5.0

Total Reviews: 37

How Do G2 Users Rate OTRS?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind OTRS?

  • Seller: EasyVista
  • Company Website:
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • Twitter: @EasyVista
    1,283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    365 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Pharmaceuticals
  • Company Size: 61% Large, 32% Medium

What Do G2 Reviewers Say About OTRS?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of OTRS, finding it easy to tailor the system to their needs.
  • Users value the customization options in OTRS, enhancing usability and tailoring the system to their needs.
  • Users praise OTRS for its ease of use and flexible customization options that enhance the user experience.
  • Users value the management centralization of OTRS, which simplifies communication organization with customers.
  • Users benefit from the organization of communication with customers, streamlining interactions in one convenient location.
Cons
  • Users find ticketing issues in OTRS frustrating, with challenges in changing queues and lag affecting ticket creation.
  • Users face limitations on simultaneous access to OTRS, which can hinder collaborative efforts and efficiency.
  • Users experience slow loading, causing frustration and complications when creating tickets in OTRS.
  • Users experience slow performance, often facing lags that disrupt the ticket creation process.

What Are Recent G2 Reviews of OTRS?

What Are G2 Users Discussing About OTRS?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.2/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • Twitter: @TrengoHQ
    284 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users find Trengo's learning curve steep, citing difficulties with setup and unintuitive execution of features.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

SpiceCSM Engagement Suite

SpiceX is the #1 platform for Data Orchestration, Workflow, and Unified User Interface. SpiceX offers the most advanced integration, automation, and business process management platform available that makes it easy to integrate and apply intelligent business processes in a unified platform that includes a flexible CRM / case management tool. SpiceX was developed to solve problems that we found in modern customer engagement. This included managing interactions that used many different workflows and orchestrating the data required to do so. Typically this consists of multiple systems, and processes dictating how to interact with each other. Our goal was to streamline and simplify that process which ultimately drives improvement across everything process-related. SpiceX's vision is a single process orchestration hub that provides the tools for the Citizen Developer to manage business processes and the data associated with it. A platform that includes all the applications, data, and processes that combine to create your ideal end-to-end solution. SpiceX was designed to be easy to use and provide technical capabilities to to non-technical users.

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate SpiceCSM Engagement Suite?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SpiceCSM Engagement Suite?

  • Seller: SpiceCSM
  • Year Founded: 2008
  • HQ Location: Fort Lauderdale, Florida
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 30% Small

What Are Recent G2 Reviews of SpiceCSM Engagement Suite?

What Are G2 Users Discussing About SpiceCSM Engagement Suite?

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LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.

Average Rating: 4.4/5.0

Total Reviews: 24

How Do G2 Users Rate LabiDesk?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind LabiDesk?

  • Seller: LabiDesk
  • HQ Location: New York
  • Twitter: @LabiDesk
    662 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 96% Small, 4% Medium

What Are Recent G2 Reviews of LabiDesk?

What Are G2 Users Discussing About LabiDesk?

Teamwork Desk

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

Average Rating: 4.3/5.0

Total Reviews: 58

How Do G2 Users Rate Teamwork Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.4/10 (Category avg: 8.5/10)
  • Customer Portal: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Teamwork Desk?

  • Seller: Teamwork
  • Year Founded: 2007
  • HQ Location: Cork
  • Twitter: @teamwork
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    549 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 71% Small, 24% Medium

What Do G2 Reviewers Say About Teamwork Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the automation features of Teamwork Desk enhance efficiency, streamlining ticket management and improving overall workflow.
  • Users find Teamwork Desk very easy to use, enhancing efficiency with a centralized ticketing system and ticket tracking.
  • Users value the efficiency of Teamwork Desk, enabling streamlined management of requests and improved ticket tracking.
  • Users appreciate the ease of use and feature richness of Teamwork Desk, enhancing efficiency in ticket management.
  • Users appreciate the centralized ticketing system of Teamwork Desk, which enhances efficiency and tracking of requests.
Cons
  • Users find the learning curve challenging, requiring time to adjust and fully utilize Teamwork Desk's features.
  • Users find the steep learning curve challenging, requiring time to adjust and maximize Teamwork Desk's capabilities.

What Are Recent G2 Reviews of Teamwork Desk?

What Are G2 Users Discussing About Teamwork Desk?

Supremo

Supremo is a remote support software for Windows, macOS, iOS, and Android combining RMM, Help Desk features, and AI-driven Behavioral Threat Detection into an all-in-one tool for IT teams, tech support operators, and MSP/MSSP. It requires zero configuration, with mobile connectivity included in each available plan. Users can take advantage of screen sharing to deliver remote support for immediate troubleshooting as well as scheduled, unattended maintenance. Session efficiency is boosted through multi-monitor support, rapid-select shortcuts, and command-line configuration, while access policies and passwords can be customized per endpoint. Standard capabilities in every session include chat, file transfer, an unlimited online address book, remote printing, automatic updates and single-click activation unattended access. Mobile Support extends basic remote connections to phones, tablets and other mobile devices: using Supremo Mobile, support staff can turn any mobile into a primary controller to access servers and computers, featuring direct access from and to Android and iOS endpoints. Core RMM capabilities incorporate Patch Management, Network Scan, Remote Shell, and monitoring of Process, Service, and Event logs, in addition to an automatically updated Hardware and Software inventory across all endpoints. Meanwhile, Help Desk features supply a Support Queue and Remote Support Invoicing with flexible billing settings suited to individual client contracts. To accommodate larger operations, Supremo facilitates automatic and mass configuration and deployment, real-time license usage control, and in-depth, exportable connection activity reports. Features like user management and license sSharing allow a Support Team to balance workloads effectively across agents. For MSPs and MSSPs distributing customized tools, the client software can be rebranded using Supremo Custom and Supremo Custom Pro. Users require no account registration, VPN installation, or firewall and router adjustments - they simply need to download and launch the client, with optional connection confirmation available to authorize sessions before technicians connect. Data travels via an encrypted, 2FA-protected pathway. Comprehensive security is maintained through anti-brute-force protection, ID whitelisting, connection confirmation, and detailed permissions, while seamless integration with existing software is enabled via command-line interface, open APIs, or custom builds. Instead of per-user licensing, Supremo bases pricing on simultaneous connections and, as an option,, managed RMM endpoints, offering unlimited users and endpoints to connect to. Subscriptions are available on quarterly, annual, or multi-year terms, with connection counts, monitored devices, and plan durations adjustable via the online account portal whenever needed. Available in three tiers - Solo, Business, and Professional - the platform scales from a single connection up to the number of concurrent connections you need, with core functions such as RMM, health monitoring, logging, patch management, detailed analytics, and Helpdesk features centered in the Professional offering.

Average Rating: 4.0/5.0

Total Reviews: 25

How Do G2 Users Rate Supremo?

  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 9.0/10)

Who Is the Company Behind Supremo?

  • Seller: Nanosystems
  • Year Founded: 1986
  • HQ Location: Ascoli Piceno, Italy
  • Twitter: @NanosystemsSrl
    344 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 44% Small, 28% Medium

What Do G2 Reviewers Say About Supremo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Supremo, enjoying seamless remote connections without the need for registration.
  • Users appreciate the seamless file transfer feature of Supremo, enhancing convenience and security for remote work.
  • Users enjoy the seamless mobile compatibility of Supremo, facilitating efficient remote control and printing from anywhere.
  • Users enjoy the seamless connections for remote control, allowing secure and effortless access to their files from home.
  • Users appreciate the super security provided by Supremo, enhanced by password authentication for remote access.

What Are Recent G2 Reviews of Supremo?

What Are G2 Users Discussing About Supremo?

Slaask

Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack.

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate Slaask?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Customer Portal: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Slaask?

  • Seller: Slaask
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • Twitter: @slaaskHQ
    2,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Medium, 38% Small

What Are Recent G2 Reviews of Slaask?

What Are G2 Users Discussing About Slaask?

ConnectWise Integrated Expert Services

When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Expert Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects.

Average Rating: 4.0/5.0

Total Reviews: 14

How Do G2 Users Rate ConnectWise Integrated Expert Services?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.0/10)
  • Workflow: 7.1/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.3/10 (Category avg: 8.7/10)

Who Is the Company Behind ConnectWise Integrated Expert Services?

  • Seller: Continuum
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • Twitter: @continuum
    216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    455 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 74% Small, 26% Medium

What Are Recent G2 Reviews of ConnectWise Integrated Expert Services?

What Are G2 Users Discussing About ConnectWise Integrated Expert Services?

InvGate Service Management

InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing. The platform supports multi-department service delivery and can be configured without dedicated development resources.

Average Rating: 4.6/5.0

Total Reviews: 18

How Do G2 Users Rate InvGate Service Management?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind InvGate Service Management?

  • Seller: InvGate
  • Year Founded: 2008
  • HQ Location: Buenos Aires, Argentina, AR
  • Twitter: @InvGate
    1,121 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    264 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 60% Small, 25% Medium

What Do G2 Reviewers Say About InvGate Service Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of InvGate Service Management, making implementation and management straightforward across departments.
  • Users appreciate the intuitive and flexible features of InvGate Service Management, enhancing efficiency across departments.
  • Users value the simple and user-friendly interface of InvGate Service Management for efficient ticket management and support.
  • Users appreciate the intuitive ticket management system of InvGate Service Management, enhancing efficiency across various departments.
  • Users value the automation features of InvGate Service Management, significantly enhancing efficiency and productivity across departments.
Cons
  • Users find the setup process complex, making it challenging to train employees effectively on InvGate Service Management.
  • Users find the complex setup of InvGate Service Management challenging, hindering effective employee training and service utilization.
  • Users note import limitations in InvGate Service Management, requiring extra setup for effective third-party app integrations.
  • Users find the integration issues with third-party apps limited, requiring extra setup for optimal functionality.
  • Users find the learning curve steep, making it challenging to train employees effectively on InvGate Service Management.

What Are Recent G2 Reviews of InvGate Service Management?

Agile CRM

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations

Average Rating: 4.0/5.0

Total Reviews: 364

How Do G2 Users Rate Agile CRM?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Workflow: 9.1/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Agile CRM?

  • Seller: Agile CRM
  • Year Founded: 2013
  • HQ Location: Dallas, TX
  • Twitter: @agilecrm
    6,703 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 76% Small, 16% Medium

What Do G2 Reviewers Say About Agile CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Agile CRM, enjoying its simple interface for streamlined sales management.
  • Users value the effective consolidation of tools in Agile CRM, enhancing simplicity and efficiency for small teams.
  • Users value the affordable all-in-one toolset of Agile CRM, appreciating its intuitive automation and efficiency for small teams.
  • Users value Agile CRM's affordability, appreciating its all-in-one features and excellent value for small teams.
  • Users value the automated workflows of Agile CRM, enhancing organization and efficiency for small and medium-sized businesses.
Cons
  • Users find the interface not intuitive, complicating navigation and the use of advanced features.
  • Users report poor customer support, facing slow responses and difficulties with initial setup and updates.
  • Users find the interface dated and clunky, making navigation and advanced features difficult to use effectively.
  • Users face slow loading times with Agile CRM, which disrupts their workflow, especially with larger datasets.
  • Users find the interface lacking polish compared to competitors, with limited customization and reporting capabilities.

What Are Recent G2 Reviews of Agile CRM?

What Are G2 Users Discussing About Agile CRM?

Helpspot

HelpSpot is a help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.

Average Rating: 4.0/5.0

Total Reviews: 16

How Do G2 Users Rate Helpspot?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.5/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Helpspot?

  • Seller: UserScape
  • Year Founded: 2004
  • HQ Location: Poughkeepsie, NY
  • Twitter: @userspace
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 59% Medium, 29% Small

What Are Recent G2 Reviews of Helpspot?

What Are G2 Users Discussing About Helpspot?

C2CRM

Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (10-user minimum). A customizable enterprise CRM that will drive sales, manage customer relationships, and automate marketing while streamlining internal processes. Affordable, flexible pricing, and feature-rich.

Average Rating: 4.6/5.0

Total Reviews: 74

How Do G2 Users Rate C2CRM?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind C2CRM?

  • Seller: Clear C2, Inc.
  • Year Founded: 1993
  • HQ Location: Coppell, TX
  • Twitter: @C2CRM
    699 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Hospital & Health Care
  • Company Size: 61% Medium, 28% Small

What Do G2 Reviewers Say About C2CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of C2CRM, significantly enhancing their lead generation and marketing automation efforts.
  • Users praise the easy-to-use interface of C2CRM, enhancing organization and efficiency in their workflow.
  • Users value the easy customization of C2CRM, enabling tailored solutions that enhance lead tracking and marketing automation.
  • Users appreciate the responsive customer support from C2CRM, ensuring a customized and effective implementation experience.
  • Users value the customization capabilities of C2CRM, enabling tailored solutions for business processes and effective lead management.
Cons
  • Users find the learning curve steep, especially for beginners, making C2CRM challenging to navigate initially.
  • Users notice the outdated interface and limited customization options, suggesting a need for modern updates and better integrations.
  • Users find C2CRM not intuitive, requiring manual work and prior experience for a seamless experience.
  • Users find C2CRM less user-friendly, often requiring manual effort and posing challenges for beginners and mobile access.
  • Users experience poor customer support from C2CRM, indicating a need for improvement in assistance and responsiveness.

What Are Recent G2 Reviews of C2CRM?

What Are G2 Users Discussing About C2CRM?

ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Average Rating: 3.6/5.0

Total Reviews: 12

How Do G2 Users Rate ManageEngine SupportCenter Plus?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 7.7/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind ManageEngine SupportCenter Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Company Size: 42% Large, 42% Medium

What Are Recent G2 Reviews of ManageEngine SupportCenter Plus?

What Are G2 Users Discussing About ManageEngine SupportCenter Plus?

SmarterTrack

SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs.

Average Rating: 4.1/5.0

Total Reviews: 10

How Do G2 Users Rate SmarterTrack?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SmarterTrack?

  • Seller: SmarterTools
  • Year Founded: 2003
  • HQ Location: Phoenix, Arizona
  • Twitter: @SmarterMail
    88 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Do G2 Reviewers Say About SmarterTrack?

AI-generated summary from verified user reviews

Pros
  • Users find SmarterTrack to be easy to use, appreciating its intuitive design and smooth implementation process.
  • Users value the easy-to-use customer support features of SmarterTrack, enhancing service quality and reducing costs.
  • Users value the easy access to a clean and optimized interface, enhancing their customer management experience.
  • Users find the easy implementation of SmarterTrack intuitive and straightforward, enhancing their overall experience.
  • Users find easy integrations enhance support efficiency, streamlining customer service and reducing overall costs.
Cons
  • Users experience message delivery delays during live chat, impacting the overall effectiveness of communication.
  • Users find integration issues with SmarterTrack, particularly with PBX systems and mobile accessibility.
  • Users experience messaging issues with live chat, leading to delayed responses that affect overall communication efficiency.
  • Users believe that SmarterTrack lacks essential features like mobile support and better integrations, limiting its effectiveness.

What Are Recent G2 Reviews of SmarterTrack?

C-Desk

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate C-Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind C-Desk?

Who Uses This Product?

  • Company Size: 54% Small, 31% Large

What Are Recent G2 Reviews of C-Desk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026