Creating an AI Agent is super easy — we set up support flows for pricing, troubleshooting, and order tracking with no technical help needed. Integration with Telegram was seamless, and the unified Help Desk means our agents can handle all channels in one place. We also love the built-in analytics: it gives clear insights into agent workload, customer sentiment, and FAQ performance, helping us improve continuously. Review collected by and hosted on G2.com.
The UI has improved a lot recently, but some parts — like setting up workflows or editing long-form articles in the knowledge base — could be more intuitive. Review collected by and hosted on G2.com.
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