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Grasp Reviews & Product Details

Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

Seller

Grasp

Languages Supported

English, Dutch

Product Description

Grasp’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

Overview by

Grasp Customer conversations platform (Let's make conversations count)

Pricing

Pricing provided by Grasp.

Premium

€29.00

1 /user/month

Enterprise

€44.00

1 user / month

View More Pricing Information

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Grasp Media

Grasp Demo - Grasp | Customer conversations platform

Discover the Grasp time line for a complete overview of every customer contact.

Get a complete overview of all the customer and conversation details.

Check out the Grasp help center for useful articles on help.getgrasp.com

Grasp Reviews (12)

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Ronald J.

Team Leader

Enterprise (> 1000 emp.)

5/9/2019

"Casengo review"

4.5/5

What do you like best about Grasp?

Instant responses to customer queries. It allows sharing and playing of audio/voice notes. It helps to integrate with the WhatsApp helpline accessible to customers.

We have managed to retrieve reports about services levels, response time, and total traffic received on the channel.

Casengo is accessible both on a mobile app and through the browser. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

It requires licenses for all agents to use the service.

An active internet connection is required to use the application; therefore, it's not usable offline. Review collected by and hosted on G2.com.

Recommendations to others considering Grasp:

It's a very good product, i recommend Review collected by and hosted on G2.com.

What problems is Grasp solving and how is that benefiting you?

Supporting customers by resolving their queries and sharing feedback

Traffic on the helpline channel has been reduced as most queries are attended to via the Casengo/Whatsapp channel. Review collected by and hosted on G2.com.

Jackline T.

Digital Administrator

Enterprise (> 1000 emp.)

9/4/2021

"Review for Casengo"

4.5/5

What do you like best about Grasp?

We are able to respond to our customers via Whatsapp in real-time.

Casengo has a web version and mobile app version making it easy to use.

It shows the total cases received and those responded including the response time. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

The application is mostly affected by an internet connection. You can not use Casengo without the internet. Review collected by and hosted on G2.com.

Christine N.

Enterprise (> 1000 emp.)

9/3/2021

"Casengo, a tool for social media"

4.5/5

What do you like best about Grasp?

It allows responding to customers via the WhatsApp channel 24/7.

It generates reports both for agent responses and cases received plus showing the response time.

You can create new accounts for agents and edit the access rights easily Review collected by and hosted on G2.com.

What do you dislike about Grasp?

It's internet-based thus can not be used without the internet.

Connecting it with the Whatsapp app has a lot of outages before you do full migration to the api Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

8/28/2021

"Customer support"

4.5/5

What do you like best about Grasp?

Casengo is customer support based application the interface of the is pretty good and its have lots of features like it's have what's app channel features and Cloud based and very fast easy to support coustomar questions and queries very quickly. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

License need for use the application, It's difficult to install the application at the starting time. It's required very good internet connection not working properly in week connection it's should be improved. Review collected by and hosted on G2.com.

Recommendations to others considering Grasp:

One of the good application available for coustomar support. Communication with your coustomar is very easy. It's help you to grow your business very fast and can provide coustomar satisfaction. Review collected by and hosted on G2.com.

What problems is Grasp solving and how is that benefiting you?

Connecting to all social platforms is easy and now not dependent on call to resolve coustomar questions and request. And fast and smooth coustomar support experience. Review collected by and hosted on G2.com.

Jilu Easow R.

Technical Lead - PLM

Mid-Market (51-1000 emp.)

8/25/2021

"Ultimate customer care software"

5/5

What do you like best about Grasp?

Whatsap channel data analytics is the best feature they have. The integeration is seamless and dashboard is intuitive Review collected by and hosted on G2.com.

What do you dislike about Grasp?

Reports can be more descriptive and detailed..perhaps more easier to understand Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

9/4/2019

"Cover all angles"

4.5/5

What do you like best about Grasp?

I like the fact that Casengo helps me with the WhatsApp channel data analytics on correspondent's activities and productivity.

I am able tell when a customer texted us and when we responded with clear details and user (correspondent's login ID). Review collected by and hosted on G2.com.

What do you dislike about Grasp?

Reports on Casengo are not yet as detailed as one would require.

A user needs some level of excel expertise to be able to manipulate data available to make sense of the reporting paramaters. Review collected by and hosted on G2.com.

diana carolina a.

Atención al cliente

Small-Business (50 or fewer emp.)

1/31/2019

"We handle many more emails in less time!"

5/5

What do you like best about Grasp?

It is a very interesting and friendly software, has a smooth, pleasant and intuitive interface. It was easy to learn and configure, has many automation options that will make the successful teams of your customers are much more effective and resort to response times. cloud-based. You can see if a case is handled by one of your colleagues and which colleague handles the case. You can also review reactions and train people on this. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

An aspect to improve would be to have enabled the massive selection and facilitate with an update to upload multiple attachments. Review collected by and hosted on G2.com.

Recommendations to others considering Grasp:

He does exactly what he should do, so we change! And we don't regret it at all: Casengo offers powerful features that stimulate internal cooperation and increased business performance. Review collected by and hosted on G2.com.

What problems is Grasp solving and how is that benefiting you?

As the business grew, I was looking for a good customer management system, while stacks of emails caused me a lot of headaches. I came to Casengo, which is free for small businesses (1 agent), but with all the features available! Emails, chat, twitter, frequently asked questions. Since its implementation it has been a great boost to our productivity and customer satisfaction. All of our online stores are now enriched with live chat, providing a new group of potential customers. In addition, thanks to macros and overview, we handle many more emails in less time. Now we can also track invoices much more effectively. Review collected by and hosted on G2.com.

Lalit M.

Customer service

Mid-Market (51-1000 emp.)

5/23/2019

"Casengo"

3.5/5

What do you like best about Grasp?

This application is easy to use. Casengo also help in WhatsApp helpline for the company where customer are able to solve their problem. fast response giving to incoming request. multiple attachment uploading is very easy. and also all social networking sites are present like e-mails, twitter etc. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

It is not working in week network. bulk selection are enabled in this software. we could not figure out how to shut off ringer of notification. it is difficult to install and settings the system in the beginning. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

9/21/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very obvious steps just know your way"

2.5/5

What do you like best about Grasp?

It saves your time and you will be more fractional Review collected by and hosted on G2.com.

What do you dislike about Grasp?

Actually i didn’t notice anything but if they try to change the themes that will be great Review collected by and hosted on G2.com.

Recommendations to others considering Grasp:

Try it and see your experience evaluation then see how you can be improved Review collected by and hosted on G2.com.

What problems is Grasp solving and how is that benefiting you?

You don’t have to worry about loosing a customer in anyway; Casengo came in at the perfect time to save you a lot of time and effort Review collected by and hosted on G2.com.