HelpDeskZ Reviews & Product Details

It a easy to use software helps in establishing the relationship between customer and organiozation Review collected by and hosted on G2.com.

report system is complicated to understand Review collected by and hosted on G2.com.

organize the cases to provide support to customers and be effective Review collected by and hosted on G2.com.

to be honest, there is nothing that I can mention as dislike Review collected by and hosted on G2.com.

THE PRICE!!! This feature really allows us to incorporate it within our platform with the financial flexibility to use other software as well. Review collected by and hosted on G2.com.

It's hard to complain with a free service but I feel that if they had more financial backing from subscriptions, the engine would run a bit smoother and support would be better. Review collected by and hosted on G2.com.

The tickets are easy to submit, and you usually get a response within the hour, or at least notice that a followup will occur by the next work day. You are also coached on how to solve the problems yourself. Review collected by and hosted on G2.com.

There were times when I had to get on the phone to discuss the ticket, and the communication was difficult. The instructions weren't accurate/clear or there was a language barrier. Review collected by and hosted on G2.com.

Helpdeskz let our company easily manage and work on all the issues raised by employees in a quick period. Team working with it get notified by any raised incident with priority of issue and it help us to not miss any issue thats being raised. Features like managing tickets assigning them changing status helps alot. Also the UI provides smooth user experience. Review collected by and hosted on G2.com.

Nothing much to dislikes. The price is little high which is justifiable as per the service it provides. Review collected by and hosted on G2.com.

They always have the Answers that you need. Customer service is great ! Review collected by and hosted on G2.com.

There's nothing negative about z desk they are always great with communication Review collected by and hosted on G2.com.

Friendly interface and easy to use for member-facing teams! Review collected by and hosted on G2.com.

Could be easier to change views but overall wouldn't really complain Review collected by and hosted on G2.com.

I really like that you can check all the emails and tickets for your customers in one place, in one app, it's really simple and easy like they say. I've been trying it for months and the support is really great, you get immediate answers. You can respond and keep your customers happy because, with this tool, you have everything you need to provide the best support. Review collected by and hosted on G2.com.

I don't like the UX very much, I think they can improve in this area, but it's functional. I mean, sometimes it was hard to find things on the website, but when you use the platform for a while, you improve with practice. I don't have many complaints about anything. Review collected by and hosted on G2.com.

Ease of use, customizable interface, low cost option Review collected by and hosted on G2.com.

the ability to find a customer centric view of all tickets as opposed to user. But most of the helpdesk solutions today have this problem. Review collected by and hosted on G2.com.

I thought that the platform was relatively easy to learn and use. They have features that are very compatible with multiple systems that we use. I think from the customer side, they are able to log in complaints and feedbacks with ease which is helpful for us to receive that on our end. Review collected by and hosted on G2.com.

There are times where we would put in suggestions for improvement to the customer service, often times the implementations are not considered well because it may be outside their degree. Review collected by and hosted on G2.com.