# Help Desk Premier Reviews **Vendor:** Help Desk Software **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 11 ## About Help Desk Premier Help Desk Software ## Help Desk Premier Pros & Cons **What users dislike:** - Users find **missing features** essential for troubleshooting during network issues, affecting overall software effectiveness. (1 reviews) ## Help Desk Premier Reviews ### 1. Best Help Desk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Manickam D. | HR Manager, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Help Desk Premier?** Help desk software is useful for identify the someone help centre and some safe zone. **What do you dislike about Help Desk Premier?** Sometimes any network issue to be not connected help desk center at that situation otherwise is okey the software **What problems is Help Desk Premier solving and how is that benefiting you?** Ticket Management. No issues slip through the cracks with Help Desk Premier. ### 2. Useful for IT professionals and for normal users. **Rating:** 4.0/5.0 stars **Reviewed by:** Murtaza J. | IT Tech Lead and IT Support Engineer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Help Desk Premier?** Help Desk Premier is good tool a web based software for registering all IT issues. Its easy for a normal user to register their IT issues and after registering the ticket it will go to IT team and it will assign to engineers and they will work on it. Help Desk Premier strem line the IT process and helps us in crystal clear view. using this software is ease and it easily integrate with any IT infrastructure. When we need help we can contact there customer support, they are helpfull and support us properly till our issue resolves. After buying this tool its easy to implement and to learn, GUI is user friendly and there are many modules to explore. There are lots of features that its suitable for all companies and matches all IT infrastructure. We use Helpdesk Premier daily for our work. **What do you dislike about Help Desk Premier?** As per the features its good. Only while intregating we faced little challenges. Prices should be little less. **What problems is Help Desk Premier solving and how is that benefiting you?** Helpdesk Premier helps us in streamlining the IT process, it helps us in ticket management. We manage our IT Incidents through Helpdesk Premier and It helps us in presenting the proper IT report to management as well. It benefit us in many ways and makes easy to showcase our work across organization. ### 3. When technology meets tradition, Customer service is made better **Rating:** 4.0/5.0 stars **Reviewed by:** Vanshika B. | Social media manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Help Desk Premier?** Help Desk is a revolutionary tool that helps manage the entire CRM process in an efficient and effective manner. It is really easy to get started with, the customer support is very prompt and helpful throughout. It is also easy to integrate it with other existing systems in your organisation to deliver quality work to your clients. **What do you dislike about Help Desk Premier?** The software can be made better by adding onto the number of features that are available to users. With advanced features, it can transform into the ultimate CRM software **What problems is Help Desk Premier solving and how is that benefiting you?** It helps to provide the necessary customer support and manage the customer experience and retention process at an affordable price from the comfort of your home. ### 4. Technical support **Rating:** 4.0/5.0 stars **Reviewed by:** P Kalai S. | Social media Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Help Desk Premier?** The help desk is a centralized location where clients, staff members, or both can get assistance, knowledge, and solutions. It simplifies the communication process between users and support teams by serving as a single point of contact. It is customer support friendly and easy to implement. **What do you dislike about Help Desk Premier?** One cannot use it very frequently. It the numerous features. **What problems is Help Desk Premier solving and how is that benefiting you?** Help Desk Premier helps to resolve and also gives a path to efficient issue resolution. Help desk software helps in organizing and prioritizing support requests through a ticketing system. This can lead to quicker identification and resolution of issues in order to get things in a scheduled time period. ### 5. Help Desk Premier Review **Rating:** 4.5/5.0 stars **Reviewed by:** Richard R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Help Desk Premier?** It's is so simple to learn and in just few minutes to run in the cloud. We've answer all questions and help our users to solve issues with this brilliant app. Help Desk Premier save our time and energy. **What do you dislike about Help Desk Premier?** It has all feature that we need, maybe if price has been decreased, it will be more useful. **What problems is Help Desk Premier solving and how is that benefiting you?** Save our time and energy because answering emails and tickets need more resources but with Help Desk Premier we can do it everyday without any stress. ### 6. Help Desk Premier Review **Rating:** 3.0/5.0 stars **Reviewed by:** Suresh Y. | Employment Coach, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Help Desk Premier?** It is a Service Desk platform where we can raise tickets, escalations, resolutions, etc. It is a good ticket handling system. **What do you dislike about Help Desk Premier?** Ensure timely resolution of tickets raised, maintain on-time customer support, and implement an escalation system to keep customers informed about the progress of their tickets. **What problems is Help Desk Premier solving and how is that benefiting you?** This has greatly helped in resolving the ticketing system by creating service requests, managing the escalation process, and resolving issues. ### 7. Good to keep track of tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Astrid P. | Digital Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Help Desk Premier?** I like the fact that you can keep track of everything, we did not have software on our company so having help desk improved so much the workflow of the company and employees **What do you dislike about Help Desk Premier?** overall is was a good experience but we needed to customize according to our needs but I understand it can be difficult to make changes for a company, considering that we are small **What problems is Help Desk Premier solving and how is that benefiting you?** I haven't seen any major problem or issue ### 8. Efficiency Boosted **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Help Desk Premier?** It has user-friendly interface and easy to setup. It allows us to customize and tailor fit as per the specific business needs. Also, it has efficient ticket management system which streamlines handling of customer queries, assigning, tracking, and resolving tickets effectively. **What do you dislike about Help Desk Premier?** It has limitations on integrations with third party tools. **What problems is Help Desk Premier solving and how is that benefiting you?** It aims to streamline and enhance customer support operations where it centralizes incoming customer queries, issues, or tickets into a single platform. This help teams to effectively manage and prioritize these tickets, ensuring timely responses and resolutions. ### 9. Best platform to solve customer issues **Rating:** 5.0/5.0 stars **Reviewed by:** Jerryton S. | Senior Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Help Desk Premier?** It has tons of features it helps us to resolve requests faster **What do you dislike about Help Desk Premier?** Nothing, it is the best help desk platform as far I know **What problems is Help Desk Premier solving and how is that benefiting you?** It increases efficiency of my support team ### 10. Very nice tool for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** satish j. | Test Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Help Desk Premier?** Managing customer queries and all and time to time track **What do you dislike about Help Desk Premier?** Sometime takes time to load and all there are awesome feature **What problems is Help Desk Premier solving and how is that benefiting you?** It helps in serving support to end user and very time saving feature are available ### 11. Not good **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Help Desk Premier?** I really don't like this software at all. **What do you dislike about Help Desk Premier?** I dislike everything about this software **Recommendations to others considering Help Desk Premier:** N/A **What problems is Help Desk Premier solving and how is that benefiting you?** Ability to offer solutions sometimes ## Help Desk Premier Discussions - [What is Help Desk Premier used for?](https://www.g2.com/discussions/help-desk-premier-what-is-help-desk-premier-used-for) - [What is Help Desk Premier used for?](https://www.g2.com/discussions/what-is-help-desk-premier-used-for) - [View Help Desk Premier pricing details and edition comparison](https://www.g2.com/products/help-desk-premier/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+12%3A16%3A17+-0500&secure%5Bsession_id%5D=6826c5f5-09b6-4f59-adc2-77c6b4f8ec85&secure%5Btoken%5D=4d7f42c017725685f52d23d82ce26eb7f8e77d79b54e962deae782ebd626771a&format=llm_user) ## Help Desk Premier Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Help Desk Premier Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,662 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - 4.7/5.0 (1,085 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,323 reviews)